Tire Discounters answered my review in an attempt to show that they care about customers. In the…read moreshort reply he asked for an invoice number and acted like he wanted to get to the bottom of how badly I was treated. When I left the shop, I angrily threw any paperwork away that they had given me, so forget about me supplying an invoice number! As you can see from the negative reviews, I am not the only one they treated this way. Come on, trying to get me to buy a whole set of new tires for a simple tire plug job! That is just unconscionable. That place will never see my face again. I bet the same guy who tried to pull the con job on me is the one who wrote the reply to my review. Nice try, Bocephus.

I'm a very patient person, I came in and stood at the front desk while 3 people were up there. 1…read morewas busy working on the phone and the other 2 I thought were busy as well. Stood there for the longest time and finally the 2 (older man with white beard) that were talking say "oh you need help?". Turns out they weren't even busy working on anything they're just yapping and oblivious. They were busy so I expected to wait a few hours. I waited for 3 hours, but it wasn't necessary because my car had been fixed and no one had notified me, so I was just sitting in their waiting area for no reason. Again, trying to be patient and not be that guy but I'm so glad I got up and asked if it was ready. Unnecessary waste of time and bad communication. Guess I need to be impatient and pester them in order to make sure I'm not left waiting for no reason

On June 25, 2026, I brought my vehicle to Valvoline for what I expected to be a routine oil change…read more At the time of service, my vehicle was not experiencing any transmission issues. I was not seeking transmission repairs, nor was I reporting any concerns with my transmission. My vehicle was operating normally. During this visit, Valvoline employees recommended an automatic transmission fluid replacement, commonly referred to as a transmission flush. I trusted the recommendation of their technicians because I believed they were providing professional advice based on what was best for my vehicle. I agreed to the service because I relied on Valvoline's expertise and expected that any recommended maintenance would be appropriate and safe. Had Valvoline informed me that this service was not recommended for my vehicle, that my vehicle's mileage made it a potential risk, or that the service could result in transmission issues, I would have declined. Valvoline had all the information needed to make that determination before performing the service, including the vehicle's mileage. Less than three weeks after Valvoline performed the transmission flush, my vehicle began experiencing serious transmission problems that it had never experienced before. Prior to this service, I had no transmission concerns. The timing of these issues immediately following a service recommended and performed by Valvoline is extremely concerning. This vehicle is my only means of transportation. I have always maintained my vehicle responsibly and taken steps to keep it reliable. Instead of receiving a routine maintenance service that helped protect my vehicle, I am now left dealing with a major mechanical issue, stress, inconvenience, and the possibility of significant repair costs. When I returned to the Valvoline location to report the problem, I expected the company to stand behind the service it recommended and performed. Instead, I was told they could not assist me. I filed a claim with Valvoline Corporate, and my vehicle was sent to Bigger Automotive for diagnostic testing as part of the review process. Despite the investigation, Valvoline has continued to deny responsibility and claim that the issues existed before their service. However, I have been advised that the transmission flush should not have been performed on my vehicle under the circumstances. Additionally, the new manager at the Valvoline location stated that he personally would not have performed this service on my vehicle. This raises serious concerns about why the service was recommended and sold to me in the first place. If Valvoline's own management believes the service should not have been performed, then Valvoline should accept responsibility for the fact that I relied on their recommendation as a customer. A consumer should not be expected to know that a service recommended by automotive professionals may not be appropriate. That responsibility belongs with the company and its trained employees. I was also offered a free oil change as a resolution. This is completely unacceptable considering the circumstances. A free oil change does not address the transmission problems that developed after Valvoline's recommended service, nor does it compensate me for the financial burden, loss of reliable transportation, and stress this situation has caused. Valvoline has also attempted to shift responsibility by focusing on the mileage of my vehicle. This is not a valid excuse. Valvoline knew the mileage before recommending and performing the transmission flush. If they believed the mileage made the service inappropriate, then they had a professional responsibility to tell me that before performing the service. They cannot recommend and charge for a service and then use the same information they already had available as a reason to deny responsibility afterward. I have also repeatedly been told that the location is now under new management. While I understand that management changes happen, that has nothing to do with my situation. I was not dealing with the new management when the service was recommended and performed. A change in management does not erase the responsibility of the business or remove the company's obligation to address a customer complaint fairly. At this point, I believe Valvoline has failed to demonstrate accountability, integrity, and good faith in resolving this matter. I trusted Valvoline's recommendation, paid for the service they advised me to receive, and now I am left with a vehicle experiencing transmission problems shortly afterward. The company should be responsible for the

Very good service here. Excellent experience, the work was done extremely fast the weight was very…read moreminimal. The staff was excellent, friendly, experienced, and not very pushy with the sales. I was in and out in about 15 minutes and under $100. Would recommend to anyone

I feel lucky to have found a place you can take your car and know that the mechanics are not going…read moreto do unnecessary work to make a buck. The work was top notch and done at a decent price. Matthew was friendly and provided mechanical information I could understand. I have found my new hometown mechanic!

Took vehicle for a radiator replacement only. Shop broke Air…read moreConditioning System while performing radiator replacement due to a non-standard radiator replacement process. Shop also broke the Horn, horn is now not functioning. For the AC, shop claims bolts were stripped but did not willingly supply proof. Shop provided no explanation for the Horn. Shop has a BBB complaint history of overcharging other customers due to 'Stripped Bolt' issues. I have witness statements of the AC system and Horn working immediately before being taken to the shop. I now have a car that has more things wrong with it than it was taken in with, and shop is refusing to make me whole.

stopped in yesterday after work to get a quote on replacing the flexible joint on my Silverado…read moreexhaust. They gave me a good price & said they could do it now. I was there 45 minutes & it was done. They were super friendly fair pricing. i talked to a couple long time customers while there . They both had a lot of work done there over the years & it was the only place they trust. If I have any automotive problems I think I found my shop.

Muffler Bros was recommended by a friend. I took my 2016 GMC Yukon to them to replace a burned out…read moreheadlight. The owner Bryan was the nicest, most professional garage owner I have ever dealt with. I requested that both headlights be converted to LED. He had me in and out in no time and a very reasonable bill. He has all my future business.

Don't stop! Keep going!!! The guys at this location are not POC friendly. Took my vehicle for a…read moresimple tire patch, lost my lock to my wheels, then gets mad, aggressive and confrontational when I ask about replacement. The manager John did nothing to diffuse the situation when he's the one that's lost my lock in the first place. He allowed his co workers to be rude and aggressive, throwing middle fingers at me and yelling for me to come inside and fight. Weird. But, beware if you leave your car or have left it they test drive in the nearby neighborhoods doing 100 miles dogging peoples property. Of course I'm taking the corporate route next!!!

I have been here twice now for an oil change. All of these guys are courteous, professional and…read morethorough. I recently moved 30 mins away and will still bring my Jeep here for servicing.

Wow, I am kinda shocked at myself that I have never taken the time to post a review. Like... I've…read morehad time. Plenty of time. I have been taking my cars here for 13+ years. That's a lot of time. Please don't trust your car to one of the chains. The price tag and "quick turn around" might seem great, but I promise you, you will end up getting burned. Our cars run so well (one of them is going on 19 years in 2026! Crazy!), and I know the whole staff at Centerville is always looking out for our family and not upselling every five seconds. And honestly, the turn around has always blown my mind at CSC. This parking lot is ALWAYS full, and our cars are ALWAYS ready on time (We call ahead for appointments. I recommend doing the same).

They got me right in and fixed out issue with my son's jeep. Great price. Highly recommend.read more

I had an issue where the exhaust pipe broke due to rust between the engine and the muffler. I…read morecalled Big Al's and communication was great during my initial phone query, drop off, when they called with the estimate and during pick up. I asked them to also provide feedback on overall rust condition under the vehicle. They took a look around and gave me a thumbs up. I appreciated the extra service. Overall the service was done quickly, the cost was reasonable and the initial estimate was accurate.

I took my 2005 pickup truck in for an exhaust system estimate and dropped it off. I advised the…read moreguys at the counter that because it's a high mileage vehicle I'd appreciate if they can keep the price as low as possible. They gave me the feeling that were truly listening to me, making eye contact and were very courteous. They pulled it in almost right away and on my way home they called with an estimate surprisingly low and explained how and why they were able to keep it at a minimum. I gave them the go ahead and less than two hours later they called to say it was done. They also texted an app to me, making the credit card payment process super easy. My truck is so quiet now I'm afraid I'm going to hear whatever else may be wrong with it (smiling). I am totally sold on Big Al's and have already started spreading the word to my friends and family. In one afternoon they restored my faith in the service industry that there are a few businesses that are actually focused on customer satisfaction. Thank you Big Al's!!!

First time customer with Tire Choice Auto, they did not disappoint. Dave, the manager, explained…read moreand assisted in determining just what needed to be fixed on my new to me Nissan Murano. I had obtained an estimate from another Auto shop. Tire Choice Auto also performed a courtesy inspection and provided actual pictures of the parts that needed repaired or replaced on my vehicle. Making the communication of what services my vehicle actually needed. He also took the time explaining everything without any pressure. Dave was professional and patient, and very kind throughout the entire process. The prices were very fair, and cool thing is, I was informed that Tire Choice Auto has a 30-day price match. The young gentleman that worked on my vehicle was also very friendly and did a great job keeping me updated. You could tell that he takes great pride in his work. My Murano is driving much better now, and I feel much more confident and safer on the road. Its hard to find an auto shop that combines good communication, honesty, and quality work, but this team really delivered. I truly appreciated how respectful and helpful everyone was. I'll definitely be returning for future services.

Was hesitant to go after the site changed companies, BUT Joe was great about recommending what was…read moreessential (comparable tire rim, parts & service) after a collision took out my front wheel. Now my front end handles smoother than ever. Highly recommend.