Manager Mike was unfriendly and did not resolve the discount issue. We were charged without anyone…read moreasking whether we qualified for a discount. Although the discount was advertised in the store, Mike claimed it was a nationwide discount, which felt misleading. As loyal customers, we felt unappreciated and poorly treated. Based on this experience, I recommend going somewhere that treats its customers with friendliness, honesty, and respect.

Had my Acura MDX struts done followed by a wheel alignment. The staff were helpful and friendly…read more Even had a ride home while waiting for the entire work to be done.

The service and friendliness of this location is SUPERB!…read more Paul (the manager) is very friendly and attentive and put attention to details and your needs without pushing for sales that you don't need. Israel (technician) is very professional and knowledgeable. Highly will recommend this location. That is why their ratings are the highest in all the surrounding areas! A+++

I had a VERY bad experience with Firestone Complete Auto Care and I will NEVER be going back. I…read morewent there because my car said "Service Power Steering." My car has never had any problems before, so I didn't even know what that meant. The guy told me to leave it and come back later and they'd let me know what was wrong. When I came back, they gave me a huge list of things "wrong" with my car, which already didn't sit right with me because again my car was perfectly fine before I came there. I was planning on getting a second opinion, but before I could even do that, my car stopped turning on completely. It just started making a slow ticking noise. Come to find out, ALL of the oil in my car was GONE. That does NOT just happen out of nowhere. I had a good amount of oil before I brought my car there, and somehow right after I leave, it's magically empty? Why was my oil even taken out in the first place? The only thing I can think of is to try to "prove" I had an oil leak which makes zero sense. That is extremely dangerous. You can literally destroy someone's engine or put them in a dangerous situation doing something like that. As a woman, that whole experience felt disgusting, disrespectful, and like I was being taken advantage of. I don't recommend this place AT ALL. Be very careful bringing your car here. The people working on my car and the guy I spoke to can honestly go to hell for that. Yall are lucky IF I don't file a damn police report on yall ass! KISS MY ASS!

I got tired of going to my dealership for oil changes because every time I go in I feel like I'm…read morebeing ripped off so I decided to try out Walmart auto. I guess I should have read the reviews prior but I tend to take my own chances most of the time. Service is very slow. I called prior to coming in to assure they were not busy. The lady said they were not and there's no wait. I headed over immediately and when I got there no one was at the counter. I pressed the button for assistance and waited about 10 minutes and still no one to be seen. I walked to the aisle and found an employee and she called for their assistance. The guy ended up finishing the job and took about 40min for him to finish. You would think since he took that long that he would have vacuumed my car. NOPE !!!! It says when you purchase the oil change it includes a free vacuum. Definitely didn't get that service as I still had the same crumbs left in the car. I woulda went back to say something but I doubt they would have done a good job so I didn't even bother about the vacuum part. I'll guess I'll just go back to my dealership for my oil changes. Least I get a free wash and I can physically see the difference in appearance.

Guys could've atleast put my seat back, whoever was driving it had must've felt like they were in a…read morelower rider, adjusted my steering wheel and seat to the floor

I had been looking for a specific used vehicle online to purchase in a particular color. I finally…read moregot a notification online that this dealership had it so hubby and I drove over an hour there on 9/20/25 to take a look at it. We had a 2 p.m. confirmed appointment with Ivan. We get there and the staff is friendly. The dealership is big and beautiful. When we told them that we had an appointment with Ivan, Kimberly told us that he's with another customer and that she would take over for him. Huh? We had an appointment with him so why were we passed off to someone else? Didn't like that factor. They had the 2019 red GLE 43 Coupe waiting for us to look at which was nice. I was excited to see. I was very surprised when looking at the car. Although it's a nice car, there was damage to it. The back wheel rim had the Mercedes center medallion missing from it. There was also damage to the drivers inside door panel - there was a large crack on the plastic molding that is very obvious because it's black. I asked her if those would be repaired and she told me no. We took a test drive but the excitement waned because Kimberly was talking way too much and asking personal questions about hubby and I so it was hard to concentrate on the things about the car. I told her I wanted to look at other cars as I knew that wasn't my car and the warranty had expired. She took us back into her office (all glass windows) and I could see that Ivan's office was right next to her. There were many times he was alone but he didn't stop in to introduce himself. Kimberly found out our price range and showed us on their website cars available at the dealership. I saw a few I wanted to look at so she took us over to look at them. There was one car I was really interested in, the 2025 CLA 250. We took a test drive and it rode nice, and I really liked the car. Came back to Kim's office and started talking about financing. Hubby and I decided to take time to think about the decision. When we told Kimberly this, she told me they couldn't guarantee that the car wouldn't be sold without a non-refundable deposit. We understood. I did ask the question about who gets the commission if we were to purchase the car and interesting enough, she told me both her and Ivan would share it which was odd to me. As we were getting ready to leave, she told us that their protocol is to have the manager stop in to talk to the customer. We met Matt and he was again asking us questions about where do we live, etc. and told us they hope we will do business with them. I thought he was going to come in to ask how Kimberly's performance was. It was odd for him to come in to talk with us. Again, as we were about to leave, Ivan popped in to tell us something, I don't remember what it was. I told him that our appointment was with him so I didn't understand why he never came to introduce himself the entire time we were there as we stayed there a couple of hours (till closing time). He apologized. And so we left. Here is where things changed for us. We liked the car but after our visit, for the next week we were hounded between Ivan and Kimberly texting, calling and emailing me several times about the car or offering questions if we had any. That was an instant turn off because we felt like we were being stalked over a car purchase which shouldn't be. To stop the communication, I finally let them know that we would not be purchasing the car. They responded thanking us for letting them know. I thought that would stop the communication. It didn't. Ivan reached out again about looking at other cars. I blocked him at that point. Overall, I would say, if someone makes an appointment with a salesperson, let it be that salesperson to help us through the entire visit. Dealing with two people and getting communication from two people about a vehicle is a bit much and makes it look like desperation. Please stop.

I would strongly caution anyone considering paying Mercedes-Benz of Romeoville for a pre-purchase…read moreinspection. I paid $498 for what I was told would be a two-hour PPI on a 2021 Mercedes-AMG E63 S that I was purchasing remotely. Because I could not inspect the vehicle myself, I specifically chose a Mercedes-Benz dealership and relied on their expertise to tell me the true condition of the car before making a $91,000 purchase. Their inspection identified only two driver-assistance faults. I was sent a brief walk around video and engine video, along with basic tire and brake measurements, and was otherwise given the impression that the vehicle was in excellent condition. After purchasing the car and having it delivered, I was shocked by what had been missed. Nearly every panel on the vehicle appears to have been repainted, and multiple panels visibly do not match in color or finish. The passenger-side rear quarter area shows obvious prior paintwork. The front bumper is severely misaligned, with missing mounting hardware/brackets on the passenger side and is not properly secured. The paint also shows significant fading/sun exposure. These are not hidden mechanical problems that would require extensive diagnostics to discover. The paint mismatch and bodywork are visible simply by walking around the vehicle. I genuinely do not understand how a technician performing a two hour professional PPI could inspect this vehicle and fail to mention any of it. It gets worse. The vehicle's alignment was substantially off, requiring the steering wheel to be held noticeably to the left for the vehicle to drive straight. A proper road test should have caught this immediately. After the vehicle arrived in San Diego, I brought it directly to Mercedes-Benz of San Diego. The vehicle has now been there for over a week having all of the engine mounts replaced, another significant issue that was completely missed during the PPI. I paid Mercedes-Benz of Romeoville specifically to protect myself from this situation. Had they accurately reported the condition of the body, paint, alignment, and mechanical issues, I would have either substantially renegotiated the purchase or walked away from the vehicle altogether. Instead, I relied on their professional assessment and proceeded with a $91,000 purchase that I cannot simply undo. I now have to deal with extensive prior paintwork, mismatched panels, body repairs, alignment issues, mechanical repairs, and the effect all of this has on the vehicle's value and future resale. I understand that no PPI can guarantee a perfect used vehicle or uncover every possible hidden issue. However, missing nearly an entire vehicle's worth of repainting, obvious mismatched paint, a visibly misaligned and improperly secured bumper, a significantly off center alignment, and failed engine mounts is unacceptable for a $498, two hour inspection performed by a Mercedes Benz dealership. I am extremely disappointed. I trusted Mercedes-Benz of Romeoville's inspection to help me make an informed decision on a very expensive purchase, and in my experience, that inspection failed at its most basic purpose. I would not recommend relying on their pre purchase inspection service.

These guys are the best! They're honest, fair and intelligent. I've been bringing my car here for…read moreyears. They have a lot "regular " customers for a reason.

I've been going to this place for quite a while, since I normally just want to get an oil change…read morewithout an appointment. There have been times where they point out that I need something replaced but, I've never felt like they have taken advantage of me. While, the oil change is a little high ($35) its more important of me to have my car in the hands of people that I'm familiar with than anything else.

I've had many friends and family use this establishment multiple times for different reasons. All…read morecars came back beautifully and running smoothly. Amazing crew, very professional, throughput explanation as to what was going on, kindest hospitality, and trustworthy passion right here. Thank you Tala!

Last year on march 22nd 2025 i brought my car to tala to get rust repaired in the rear wheelwells…read more When i got the car back the new paint was noticicably darker than the rest of the car. Shortly after getting the car back i noticed rust bubbling up again in the wheelwell not even 6 monthes after the wheelwells were worked on by tala.(the car didn't even go through salt and rusted soon after) I contacted them about the bad paint and rust afterward but they only offered to redo the paint. They didn't properly seal wheelwell. I spent $2245 at tala to get rear wheel wheel rust worked on and repainted but i ended up having to go somewhere else to redo work after tala.

I brought in my old Sienna in from a referral from the Auto Clinic in Frankfort :-) I explained the…read moretransmission symptoms and error code diagnosed so far. Tony said they were backed up and I offered to drop it off early just in case Tony and team got some extra time, as the family had an urgent college move-in date to make :-) Tony and team got the sensor part in and quickly turned it around, including some Q/A to make sure it was stable. Pricing with parts and labor was very reasonable.

Brought my 2010 Volkswagen Jetta with 165k miles to the dealership in Joliet in 2024 for a check…read moreengine light whose code showed a transmission sensor. They advised me that to get into the trans and change that, they should replace the whole transmission for a couple hundred more, otherwise they couldn't guarantee the work. And they charged $150 for this "diagnosis". They wanted thousands of dollars for a new transmission, and I was stuck because I couldn't take the emissions test to renew my plates with a check engine light on. Brought it to Tony's Transmissions, and he replaced the sensor in a few days for a few hundred dollars. I can't remember the exact amount because I paid cash and it was about a year ago, but I just saw his business pop up when I was doing a search and remembered that I should have left him a review back then. He really did great work. Check engine light was off, car passed emissions, and we drove it for another year before selling it a friend for his teenage son. Car is still running strong.

Kind of an off the wall location. I called the day before I brought my car in and they mentioned…read morethey really don't do appointments because they only had two mechanics working. Ok, no big deal. I brought my car in and had some suspension work done. Very professional. Pointed out the work under the car that needed to be done. Turned out great. I thought their pricing was fair for the work done.

I've had both of my cars serviced at this Meineke location. The gentleman I spoke and dealt with…read moreon both occasions was very professional and explained everything in great detail to me. They replaced the front brakes on my Kia and repaired the exhaust and muffler on my Toyota RAV 4. Both were finished in a very timely manner and the price was very reasonable. I will continue to patronize this Meineke location.

Got my Son's car fixed here. The staff and Owners are friendly didn't try to sell me anything I…read moredidn't need and had the job done quickly and at a very reasonable price.

Excellent place . Friendly service. Vast knowledge of all cars. As hard as that is to believe ,…read morethey have intimate experience on all American makes and most foreign vehicle's.