Brought my car in for state inspection (which is in and of itself asinine) and failed due to…read morecracked windshield (again, asinine because the crack was on the passenger side and in no way obstructed my field of vision). Got windshield replaced and brought back for "re-inspection" only to be told it would have to go through full inspection process again because you only have 15 days to get something fixed and bring back for a $1 reinspection. This is complete nonsense since I repaired the single, only thing that failed inspection but still cannot get the sticker! They have to fully inspect other components that were already inspected....and passed! This is a complete scam and rip-off of consumers!

Awesome people here! Mike was very friendly and knowledgeable when I came in for a quote for tires…read more He even explained the likely reason for my tires wearing so quickly (spent a LOT of money at Firestone for them) and showed me where to get the correct tire pressure for my car. Will be purchasing my next set of tires here without a doubt!

I had a flat tire on the highway and got there with practically no air in my tire. It was a Sunday…read moreso they were the only place I could find that was open. The guy told me they wouldn't be able to get to me for at least 3-4 hours but then managed to squeeze me in as a favor. Before even looking at the tire he tries to sell me a new one. After going outside to look at it, he came back in and said they are good year tires and the good year place is down the road, and actually pointed in the direction of the Goodyear. He then tried to sell me a brand new tire (Again without even looking to see if it was repairable) when I said I wouldn't buy a new tire because mine are only 2 months old. He said they probably wouldn't be able to patch it (again, didn't look at the tire) so what would be my plan since I wasn't buying a new one. I said can you please just look at it and see if it can be patched. He agreed to take it back and about 15 minutes later said it couldn't be patched and they would put the donut in my trunk on for a fee. I agreed to this. When I left I drove the 30 minutes closer to my home and went to a different tire center where they said it was 100% patchable and patched it for free and put it back on. This Firestone location was unwilling to help before they even started. having a flat tire is already frustrating and once they figured out I wouldn't be buying a new tire from them were very dismissive. I would not recommend this location.

I don't know if this is true about all Firestone's but this location is incredibly slow. Whether it…read morebe an inspection, oil change or wheel alignment...THEY ARE SLOW. While I understand that they are busy they are busy, the service time is inexcusable. I came in on a Thursday looking to make an appointment. The guy that set up my appointment was very friendly. They do have a good deal-or what I think is a good deal, idk how the deal works in practice, where you can get a lifetime of wheel alignments for $200 when one alignment costs $93. I dropped my car off at my appointment time, 11:30 am, and went back home. Around 4:30 pm I became a little worried. 5 hours and my car still wasn't done. I called to check on it and was told my car might not be ready today..... ABSURD RIGHT?! I was asked if that would be okay and responded not really. I finally get a call right before 6 that my car is ready. I am hounded repeatedly about opening a Firestone account. I have to ask for my receipt and I am not given any paperwork with details about the actual alignment. This isn't the first incident of their slowness. My boyfriend took his car here for an oil change and it took 2.5 days. Don't come here if you don't have another means of transportation.

We have had excellent service and repairs here. They are honest and thorough. We were able to get…read morein and out quickly.

Stay away from this shop! This is the only shop I've had…read morework on our vehicles for the last year. They did our breaks, replaced an ac unit and have done our inspections. With the ac unit, they never remounted the control arm, or reconnected the skirt, with the breaks, they only replaced one side of the pads, and in the process of all that someone scribed a swastika on our engine cover. Stay away from this shop.

this pep boys location truly saved us when we broke down nearby halfway through a 15 hour drive. we…read morehad AAA tow us here in the middle of the night because they were one of the only mechanics open the next day on a sunday. it turned out our ac compressor went & took a belt with it. they had us back on the road within 24 hours! we are eternally grateful - shout out to antia & chris for being awesome

I went to Pep Boys last Thursday 4/16/2026 to have my alternator and water pump replaced. From the…read morestart, the experience was a disaster. After they finished, the indicator lights stayed on, and they told me I'd have to go to a dealership to reset them claiming they didn't have the "codes". After wasting hours making appointments, it turned out the alternator was faulty all along. At first, they refused to admit it OR replace it insisting everything tested fine. But today, 4/24/2026 the general manager finally agreed to replace it. After a week of phone calls, wasted time, and money, I finally got my car back. And still, they didn't apologize, didn't acknowledge the hassle, and didn't even call me to let me know it was done. The general manager barely spoke, just told the associate to hand me my key. This whole ordeal cost me time, money, and peace of mind. I'm extremely disappointed and will never return. I wouldn't recommend them to anyone.

They recently did a repair (wheel bearings). Within a few hours, warning lights were coming on,…read morethe car would almost stall out. Took it to another shop, and Richmond Auto Clinic had left bolts off one side, plus the bolts and screws that were put back were all loose. I had to pay to have the entire job redone. I sent a copy of the bill to them, and also a letter requesting a refund of the botched work, and no response. I am going to have to take legal action. Stay away from them.

My car was making noise and bring to them and they say we need look and after one day day day they…read morecall and say they aready change oil and they bring 200 bill for oil change and they didn't ask me to change oil and no any permission and after that the officers fix the problem I am not recommended anyone bad service bad behavior and try to scam people.

This place provides excellent service. The waiting area is clean and inviting. Everyone, from the…read moretime you enter the doors to the time you get your finished car, is professional and friendly and communicates thoroughly and clearly. They even offer a couple of free loaner cars available for you to avoid interruptions in transportation while your vehicle is serviced. This is one place you won't dread going to. Finally, I mechanic shop that I don't dread having to wait at. They return the car in clean condition, and you don't have to worry about them getting cigarette smell or other off doors or filth in your vehicle, which I very much appreciate. They are honest, and there are no surprises. What they say is what they do, and they make sure to explain things in simple terms so that you have no doubts about what was done or what is recommended and when.

Consistently friendly and excellent service, better prices than the dealer for tires and…read moreinstallation.

Conveniently located to I-95…read more I've been on the road and have gotten really tired of of seeing the change oil light. They weren't far from our overnight stay so I drove over. Very friendly and well staffed on that Saturday morning. They took care of my car and were genuinely friendly. Wish I lived closer because they would become my go-to place for an oil change. Best wishes for success....

Scam pricing. They'll charge you an exorbitant amount for the nonsense diagnostics at $80 even when…read moreyou know exactly what's wrong with it. Stay away from this unprofessional predatory business. They are also insanely overpriced for their quote.

Had to get my tires replaced and this place was awesome. All of the employees were very nice, it…read morewas super affordable and straightforward. The change was done quite fast as well! Would totally come back and recommend to anyone who needs to get their tires changed!

Everyone working here was super helpful and friendly (and not judgmental at all about my minimal…read moreknowledge about cars)- I came for a tire change and it was way more affordable than I expected and it was very fast. Would recommend!

they will overcharge you And not fix vehicle. stay away..had to take car to dealer to fix correct…read more Paid 3000 for nothing

these guys have been keeping my various beaters running for several years now. The communication…read moreis great and they will always tell you the truth. they always seem to be able to fit me in a reasonable timeframe and prices are lower or comparable to other shops. never had an issue with any of the work that they've done nor have I ever brought them a problem they couldn't fix.