My first few experiences with Goodyear were hesitant at first. I will attempt to chronicle them in order and explain my experiences.
* 1st experience: Oil Change #1
I own a 2004 RX8 and like most RX8 owners, We have to get our oil changed at least every 3000 miles.I took my RX8 into Goodyear, and the sales clerk insisted that my car needed to have synthetic oil. I understand that most businesses need to push this sort of oil... However, When I stated to the sales clerk that my car could only use conventional oil (because of the type of engine), he looked at me like I was stupid. Typical male judgment of a female car owner. It was clear this man had no idea what he was talking about.
Fast forward to later that day, I received a call from The same sales clerk who told me that they were going to put synthetic oil in my car. To his credit he apologized, and told me that I was correct. That my car, because of the type of engine, needed conventional oil.
My oil was changed with no further incident and I went to pick up the car. There were no further issues.
* 2nd Experience: Clutch Replacement
Like most car owners that drive standard transmission cars, there comes a time when you must replace the clutch in your car. Because Goodyear boasted experience in this sort of thing, I called them up to receive a quote. After contacting them again three times with no response and no quote, I went to another place and they lost my business. This would have been a $3000 sale.
I could only assume their lack of knowledge of Mazda RX8s was the reason for their non-responsiveness.
* 3rd Experience: Broken Splashguard
My next experience, surprisingly, was a very positive one. And it is the only reason that I am giving Goodyear two stars instead one one. The splashguard beneath my car had ripped due to a large speed bump and I was unable to remove it myself. I took it to Goodyear, because they are close and I have had a little experience with their staff. Again, surprisingly, they insisted on cutting the splashguard off of my car for free. I was shocked and very grateful. I boasted to all of my friends and family about how kind they were. Because of that, my roommate and best friend take their cars to Goodyear.
I was feeling confident in their ability to service my car's needs.
* 4th Experience: Oil Change #2
This is where my review ends. I will not be taking my car back to Goodyear.
I took my car in for its oil change and also requested a quote on 4 new tires. I dropped my car off.
After my car was finished getting its oil changed, I was given a "lecture" about why they needed to charge me the highest rate of oil change service. They stated: Because they do not regularly stock 5W-20 oil (which can be purchased for $1.39 a qt from any auto parts store), they had to "special order" my oil, and on top of that, the sales associate stated that he had to "make an extra buck". I am not kidding. This was the sales associate on shift today, Sunday, October 19th at 11:30 am. I was flabberghasted.
I just looked at him and replied, "So I guess that means I should find another place to go." And he just shrugged. I couldn't believe this was the same place. It's not like I drive a freaking Bugatti.
So I paid for my oil change and left.
And guess what: I never got my quote on four new tires.
Long story short: unless you drive an everyday car like a Honda Accord or a Ford Taurus, do not take your car to Goodyear. They will proceed to overcompensate their ignorance with more ignorance. And if you are a female who knows a thing or two about your own car, go somewhere else. Because they will use their male privilege to make you feel stupid, even if you were right all along. read more
