Great customer service, excellent quality of work, delivered way before committed day/time…read more kept me informed on the progress through out the repair. Destiny was the best backed up Desmond who values his team members!

please beware do not allow them to repair your vehicle it was a nightmare scammed my insurance…read morecompany out of 6,,000 and treated me like I was a criminal the auto body repair work was horrible and the regional manager and shop manager have poor customer service skills I

ZERO STARS DO NOT RECOMMEND! This place is absolutely horrible. I need a simple diagnosis on my car…read moreto get it fix and after 2 weeks, they didn't and failed give me and update me on what's going on with my car. The manager fed me lies as if they were diligently working on it but the car was in the same spot I dropped it off at. completely wasted my time! I could have easily had the car diagnosed and repaired with the time they had it.

Online for this store, the tires listed at $250.00. Online it stated that mounting, balancing, and…read moretire rotation for life was included in the price of the tire. So technically, that should be $1000.00 plus tax and an additional disposal fee. So, roughly $1200.00. The person at the counter quoted $1620.00. After expressing the concern over the information on the Firestone website for their location, NOTHING. No interest in confirming, which would have been easy enough to do. We will not go back. Got the same 4 tires at a local competitor out the door mount, balanced, tax, disposal fee, etc. for $1256. Never going back.

Exudes extreme professionalism. I'm currently overseas and made this process seemless. 10/10read more

This business needs to be responsive for their ads. At a minimum, put up an autoresponder if you…read moredon't have someone to respond promptly to potantial customers. As I have looked over some of the reviews, thos company os never at fault and always seems to have a retort to consumers who are expressing their dissatisfaction. As a reminder, Yelp is a mechanism for us to express out opinions; the voice of the customer must ALWAYS be considered.

Worst service ever. Customer service is nonexistent. I purchased a set of tires from Gateway. It's…read morebeen a horrible experience since. Forget trying to get your tires rotated afterwards. I went in there today. Told me it would be four hour wait with three rotation bays wide open. I called up discount tire hwy 64 right down the road will get you in in 15 minutes. I was in and out in 10 minutes and they treat you with the upmost respect. Free of charge and I did not even purchase the tires from discount. Unbelievable service.

"we deal w 50 cars a day , it's okay if we forget one" doesn't value customers time…read more Checked in for a nail in tire. Put my wheel lock in the door. Wasn't given any time frame. Hour goes by so I ask for an update. The guy states he got the wrong vehicle and asked why I was there. Jay jay kept going back and forth when I simply stated it's curtesy to give a time frame if the wait is long so I can make arrangements. I was told "we deal w 50 cars a day it's okay if we forget one" poor customer service

Great customer service & outstanding service. Every employee has been respectful each visit.read more

I regularly get my oil changed here, and they are great. I needed new tires as well, and they were…read moresuper helpful and speedy. Glad to have this place for quick, convenient, and reliable service!

Bought my last 4 trucks there. awesome people and pricing Highly recommend Huge selection and…read morethey make it fun and easy to buy a truck

I purchased a 2021 Honda accord, the windshield was cracked before purchasing, the salesman advised…read morethey would set an appointment and have it fixed. After not hearing from them for days I texted only for him to say he's waiting on a manger , I then called and you could hear that they didn't want to talk. Finally a manager called and said JOSH DIDNT ADVISE of that so they can't do it. I would have left the car there had I known this. So make sure before purchasing they tell someone else about any issues

Lack of transparency and unauthorized cost increase!…read more Before reporting the terrible service I received, I want to make one thing very clear: the employees were polite and respectful at all times. My issue is not about attitude, it is about lack of transparency, which for me is the most important factor when choosing a mechanic. Yesterday around 10:00 a.m., I took my car to Christian Brothers Automotive (Lakeland, TN) with a known issue. I clearly stated that I wanted only the replacement of the alternator belt. I received a quote of US$380, was informed the service could be completed the same day, and I approved it. Later that day, I was informed that due to workload, the car would be ready the following day. I understood and had no issue with that. This morning, I received a call informing me that the price had changed from US$380 to US$950, an increase of US$570 (more than 150%). I did not approve the new price. I was then told that was fine and that I could pick up my car because the service was already completed. What do you mean? This is where the problem becomes serious. The shop performed a service that did not fully resolve the issue, even after I refused to approve the additional cost. In other words, I was expected to pay for incomplete work, and if I wanted the problem fully resolved, I would have to pay an additional US$570. In my view, proper and transparent business practice would require informing the customer of any additional necessary repairs before performing any work, and obtaining explicit approval prior to proceeding. If approval is not granted, no partial or incomplete service should be performed. To make matters worse, after picking up the car, I noticed a strong burning smell and smoke coming from the engine, which raises serious safety concerns and the risk of fire. This experience was extremely disappointing. Due to the lack of transparency, unauthorized cost increase, incomplete service, and safety concerns, I DO NOT RECOMMEND CHRISTIAN BROTHERS IN LAKELAND, TN!

I recently woke up to a dead pickup truck. So dead it wouldn't even jump off. I charged it up and…read moredrove on it for a couple of days, but it died again. I figured it had developed a parasitic leach so I researched how to diagnose and fix it, but the task seemed pretty time consuming, and I knew it would take me forever. So, I took it to Christian Brothers Automotive on Houston Levee. They took fantastic care of me. Jeff, the mechanic who was assigned to my truck, put in a lot of time and effort to find the leach (which turned out not to be any ordinary problem). And David kept me updated everyday with what they found, or didn't find. Their level of customer service was outstanding. Ultimately, Jeff found that a wire had not been secured properly (another mechanic at a different shop) and the insulation rubbed off, so the wire was making contact with some metal which was causing my battery to discharge. After this, they have a customer for life. Great guys.

Worked with me on price and needed repairs. You can go to part chargers any place in memphis but…read morefor master auto repairs and service snell can't be beat.

Honest and skilled mechanics. Worked with them on repairs from collision damage, to cracked head…read moregaskets, to basic oil change/flush. They don't try to oversell you on crap you don't need. You may pay a bit more for the service, but why wouldn't you be willing to pay a bit more for quality work?

We always bring our cars to Performance Tire on Bartlett Rd. They are honest and always do a good…read morejob. They have never tried to sell us on extra work to be done. It is best to have an appointment since they can be very busy. The location is not convenient for us but their honesty is worth the drive.

Performance Tire was recommended by my mechanic (Brian Massey) as a good choice for tires. I've…read morebought from independents, factory stores (i.e Firestone, Goodyear) and chains (Sams, Costco, NTB, Tire Mart). If I have to buy tires I REALLY like buying from Performance. I've now bought tires for two different vehicles and stopped in for rotations, balances, and "...something doesn't feel right" visits. My resounding 5 Star Rating (which I VERY RARELY give) is for a few different reasons. 1.) The advice is always founded upon reasonable and logical decision making born of experience. It seems every time I did business with chains and factory stores I sensed that the diagnosis and advice was influenced on a need to hit corporate revenue goals. No matter who I spoke with at Performance (Syd the Owner, Sam his son, or the guys in the shop - sorry don't know their names), the diagnosis and advice was as straight as you'd get from your best friend. It's more than simple honesty or integrity; it's...just the way you want to be dealt with. 2.) I shopped PT's prices both times I was buying new. The prices were always competitive. Though I'd possibly pay an extra $40 to $100 versus chains and factory stores due to my positive experiences, it would rub against my thrifty (cheap-skate) instincts. The first time I visited the price given to me was about $40 or $50 more than the same 4 tires at Sam's. I asked Sam, "...convince me why I should buy here." I don't remember exactly what he said, though I'm sure it included "free rotation/balance and other stuff", but what sealed the deal in my mind essentially, "we'll take care of you if there's a problem". 3.) To my pleasant surprise they can get what ever tire I've asked for at a good price and (so far) the same day. Because I'm not stuck on one brand and research CR, Car & Driver, Tire Rack and other sites, I usually desire only one or two tires over all other choices. Even though in both of my cases PT didn't have my preferred tire 'in house', they confirmed the positives/negatives about my selection and were able to get it at a price comparable to others. My only complaint with Performance Tire is they close too early on Saturday (noon) and are closed Sundays; the two days when I've needed emergency service.

I scheduled a 10:30 a.m. appointment expecting a straightforward service for one tire and replacing…read morethe passenger side low and high beam bulbs on my 2013 Hyundai Genesis. Unfortunately, the experience was frustrating from the start. After checking in, I stood at the counter for about 15 to 20 minutes with no communication. During the walk around, I pointed out the non-working low beam, but was later told it was working. This was one of the main reasons I brought the car in. I was also told the high beam bulb I provided was incorrect, something that could have been caught earlier. I was quoted a total cost and expected the work to be done. Instead, I was told my car wouldn't be ready until hours later than promised. When I returned, an employee insisted multiple people had checked the light, yet when I looked, the passenger side low beam was still not working. I am now driving with that light still out. This was frustrating and concerning. I expected honest communication and professional service, but instead experienced delays, dismissive interactions, and unresolved issues. I hope corporate reviews this and reaches out, because the experience did not match basic expectations.

I made an appointment for rear brake service at 9 am. I showed up 10min early, my car wasn't…read moretouched till 10 am. One person in front on me and a walk in. Im well aware of how brakes work. I was told I needed new rotors on top of pads. That was a lie! They tried to take me for over $700. I ask for my one wheel to be put back on and it took another half hour so I could go somewhere else. I spent 2 hours there. I ended up going to an honest mechanic and had new ceramic pads installed. I was in and out the door in 45 minutes and was charged $183! DO NOT USE PEP BOYS FOR ANYTHING!!