Super fast oil change, didn't even have to get out of my car! What genius thought of this?!? Really nice staff, they had me in and out like it was NASCAR. read more

This review is many months late. I am a loyal Jiffy Lube customer. On 2-17-2023 I took my car to Jiffy Lube Lake Stevens (first time in Lake Stevens) for an oil change. Cost: $116.72 I noticed the next morning that I oil dripping from my car onto my garage floor. Took my car back to Jiffy Lube and they checked the underneath. They told me everything was fine, no worries. Cost: Time and Gas. On 5-09-2023 Mazda of Everett performed an inspection on my car. They found I had no cover, no gasket, Jiffy Lube had painted the drain plug and oil was coming out of drain plug. Imagine that! Mazda of Everett replaced my engine oil, along with a new drain plug gasket. Cost: Time, gas and $95.33 I stopped by my Everett Jiffy Lube and spoke to the Manager. He laughed when I asked if Jiffy Lube could reimburse my fee from Mazda. He asked me to wait in the waiting room. I waited for at least 30 minutes, while he was in his office. He then told me the regional manager had my number and would be calling. To this day, no one has called and it has not been rectified. I will never give Jiffy Lube my business. (we have 5 cars we took to Jiffy Lube) They were dishonest and refused to acknowledge their wrong and did not reimburse me. read more

See all

Went in for a quick oil change and the team was great. The lead, Francisco was very pleasant and they were quick and efficient. Added air to my tires, changed the oil and got me on my way. read more

I took my Wife's car in today for an oil change. The staff did an outstanding job. They were very friendly and let me know what needed to be done read more

I was in need of getting my spark plugs looked at and google said that was a service Jiffy Lube provided. I stopped by and met with Marcus and he was above and beyond helpful. Not only helpful but was very kind and genuine. I ended up not obtaining a service to pay for at Jiffy Lube because it was something I needed to go directly to the dealership for but Marcus' customer service was still amazing. It was so amazing that it really stood out, was seen and greatly appreciated. read more

If I could leave a zero I would I've gone there several times and 2 out of those times I was suspicious if the actually did any work on my car. One time my light for low tires was on after going there. The other time my windshield wiper fluid came on the next day after going there, both times it seemed to me they were done very quickly! It all seems shady and they should be ashamed if this is what they are doing! I won't go again! Watch them when they work on your car!! Someone at the business acknowledges good reviews but does has not once denied these types of allegations posted here! Makes you wonder!! read more

Extremely unprofessional, tech asked for help with a "NO" answer. He could not even register my Prius without help, there was confusion about the break fluid, complete lack of knowledge. Service took much to long after all the confusion. To top it off they could not even reset the Maintenance light. read more

Just moved to lake stevens and I went in to jiffy to get an oil change around a week ago, I was greeted by a younger gentleman, he was extremely friendly and informative, it's hard to find good help these days, but I assure you all these guys need a raise! Awesome customer service and support, i will definitely be going here from now on. read more

This was my first visit at this location and my last. The team was quick but it was bizarrely "too quick". Every Jiffy Lube I've gone to up to this point has always done a variety of inspections and super thorough ...with even the receipt printout showing all the levels of fluid and what services were performed, and fluids that were topped off ect. The guys were friendly but it seemed like a "wham bam thank you ma'am" situation and I left unsure of what they actually performed, was the oil actually changed? I don't even think they checked my tire pressure.... This was the most vague, even more vague on the printout, with no recommendations to change air filter, or anything. I definitely don't like places that upsell but I also felt weird about how thorough they were being. Won't be returning here in the future. read more

The reason these guys are so busy is because they are GOOD. Sharp. Knowledgeable, attentive. They did a great job on everything including expert cleaning of cloudy headlights which BTW they guarantee their work so if headlights get cloudy again ( mine will) they will re-clean. Buying new headlights costs a fortune so for my 2007 Trailblazer this only makes sense. I give these guys a 5 star Thumbs Up! read more

They changed my oil. Gave me the standard maintenance schedule for my vehicle. Honest and pleasant to work with. Likely to return for service. Eric was great to work with. read more

Wow they have a lot of bad reviews. My experience is good. I'm sure they have high employee turnover but I take my fleet vehicle for oil changes and have had great customer service. I Have used them 3 times now. I guess They can't up sell me when I have restrictions on my company car. Overall good experience read more

I've taken my cars here a number of times, but sadly it seems to take longer every visit. Pulled up this morning at 9 AM, was ushered directly into one of the bays. Two other cars were being worked on next to mine, so I didn't imagine it would take that long to check in/check out. Ended up taking almost an hour to get a simple oil change (I think it was around 50-55 min, to be precise). None of the employees were rude, they just weren't overly accommodating, especially considering how long it took. I've never worked in that industry, so I don't know all that goes on behind the scenes/can't empathize with the job itself. What I do know is that I got our other car serviced at Valvoline last week, and I was in and out within about 20 minutes. (This JL is closer to my house). Can't say I'll never be back, but when possible, I'll probably go somewhere else for my oil changes. read more

This was an excellent visit. Staff was friendly and very efficient for a car shop. Couldn't get the name of the worker, but he was a very slim guy. Pulled in behind another car. 5 minutes after that car left, our car was started on. Car place get a bad rapport, this one doesn't deserve it. read more

Hell yea thanks Mike for the oil change

Tim and his crew did an outstanding job on my suburban this morning. I don't believe I've ever seen such attention paid to washing my windows before. They did the normal service plus replaced a light and I was in and out in 20 minutes. read more

I went to Jiffy Lube to get an oil change during the pandemic. I was able to stay in my car while they worked on it which was very convenient and safe. Jasmine was so helpful, kind, and a pleasure to be around. She went out of her way to find coupons and ended up helping me save $30! While I was there they also replaced my air filter and I was in and out with fresh oil and a new filter within 15 minutes. I will definitely be returning as I had such an amazing experience! read more

I went at about 1:00 this afternoon and the service was fast.The assistant manager said that they vacuumed my car but it didnt look like it. I was only there about 15 to 20 min. and done and out the door ! read more

I've used this business for my oil changes and have received great service every time. Like any business you might get in quickly or you might have to wait. The staff is always friendly too!!! read more

First off, prices weren't explained prior to them draining my oil. I was quoted $100 bucks at first and said no, that's too high. That's when I found out the already pulled the plug. Oh, we have to keep up with the dealership pricing is what I was told and that they're service come with washing our windows and vacuuming plus checking the tire pressure. All of which they did none of. Will never go back again! Ever!! No prices were posted anyplace at all! The dealership costs half that for better service, they even wash my entire car. Stay away!! read more

They do a good job. Today they were very efficient. Always friendly and they don't push other repairs on you. I like that they have coupons available a lot, so that saves a few bucks. read more

So far, never a good experience. Although we live a block away, we drive 12 miles to a different Jiffy Lube. It is what it is.. they guys here treat you like this is the first time you've had an oil change and as if you nothing about your car. It's kind of funny. Being a motorhead, I play with them at times walking them down a path until they're forced to say they didn't know what they were talking about. 100% of the time, they've forgot to some fluid, but claimed they did. The last straw was when trying to replace a rear lamp, they broke the bulb and couldn't get the assembly together. It took them 1 hour 45 minutes, and repeated requests for them to just look online, before I gave up and drove away with a broken assembly. It took 5 minutes of looking online and 2 minutes to do. It's not just one guy.. it seems to be a "theme" there. Steer clear. read more

This was the worse oil change I've ever had. I drove about 15 miles after my oil change and my car started smoking. I just thought a little oil had spilled and kept driving. It got worse so I pulled over on Hwy 9 and there was oil everywhere. I'm not sure how it got there but I had to drive it to a friend's house and have her husband look at it. He said they not only spilled oil all over the place without cleaning it up, but he had to remove about a quart of oil...they way over filled it. I didn't go back to complain because I did not want a free oil change to be given to me for future. They also went and parked my car and didn't tell me they were finished. After about 10 minutes, I had to ask if I could take the car and they said "sure, go ahead". read more

So I heard back from their corporate office. The person I talked to told me he would look into the issue and get back to me the following Monday. That was weeks ago and I'm feeling blown off. Again. I wish I could give negative stars. read more

unbelievable the kind of things people leave bad reviews for. an oil change without an appointment that took 50 minutes? and the employees were all friendly? that's worthy of a terrible review? read more

Needed transmission and rear differential fluids changed, and wanted to do it myself but even with the lockdown in effect I just don't have time. Anyways, they were professional and accommodated my request to add additional service mid way through. When they finished the trans fluid they noticed it looked about a quart low. Rather than send me on my way they hooked the machine back up and topped me off. Really pleased with the their thoroughness and even though it was more expensive than doing it myself it's worth the peace of mind having someone experienced perform service at a time I will be needing to use my vehicle. read more

Jiffy Lube Lake Stevens, WA has lost me now and forever as a client this week. My story from this week with Jiffy Lube Lake Stevens WA : A. They were very professional, until I sat down in lobby. B. After a fast 25 minutes the lobby, when I said 'no thank you' ( to paying 30.00 for a new air filter which the attendant had brought to his cashier counter) he suggested that I not make a mess on his counter with my air filter, which he had brought in. C. I paid my 48.16 usd and drive off. D. I discovered the 'vacuuming' had been done very poorly, but ignored it. E. I discovered that they did not catch my need for a new passenger side windshield wiper, which had been torn + dangling for 3 weeks (which I went to their competition O'Reilly Auto Parts later this week to purchase) E. I discovered as I drove away that the mechanic had (accidentally I assume) broken my driver side 'Power Button Trim Piece' (which sustains the power window pieces on door panel). F. The manager gave me permission to go a purchase a new Window Trim Piece. [[ His permission card to me read, he wrote: "by a new trim piece".]] Manager told me twice (twice) he would 'write me out a check' for Power Button Trim Piece. G. After a long trip to Toyota Auto Parts in a different city to purchase at my expense the new Power Button Trim Piece, I returned to Jiffy Lube Lake Stevens WA. H. Before the Manager repaired the Power Button Trim Piece, he offered me "we can write you out a check for the piece, or we can just give you a coupon for the value of the piece, toward your next visit here". I said I preferred they "write me out a check ". I. They replaced the broken Trim Piece, but 15 minutes later the Manager was missing, but his helper - - happily + with a smile - - told me they could not write out a check, but that a check for purchase value would be mailed to me in 3 weeks. She added, "If the Corporate office does not send you a check within 3 weeks, just come on by and we wil 'write out a check". So, I wish I had read the reviews for Jiffy Lube Lake Stevens, WA who has lost me now and forever as a client this week. Yuck: Jiffy Lube Lake Stevens WA. read more

I brought in my Durango and they broke the emergency Brake lever They gave me a free oil change to make it right when I presented the free oil change they started backpedaling they finally gave me the oil change for free but didn't Top off any fluids vacuum out my car wash windows or any other service that generally comes with the oil change it would've been nice if they could've just gave me decent service instead they push me out the door as quickly as possible there wasn't any any other customers there read more

Came in regular oil change and fluids and other important facets of the car were checked. Friendly service and got my car in and out in a timely manner. Safety check in a plus. read more

DO NOT TAKE YOUR CAR HERE! These guys stripped out my oil plug and replaced it with some hokey part. They did not say a word to me about this. I took my car to my mechanic for some other work and had him change my oil while he was at it. $400.00 later the Jiffy Lube error has been repaired and I will never grace their door again. They stripped my oil pan so bad that there wasn't even a thread left in it, not to mention the hole was elongated. read more

Everytime I come here for an oil change, I'm here a minimum of 1-2 hours. The only reason that I come back is the low prices. Service is ok, but having to wait hours sucks! Staff members are always polite and cordial. Check the mail and online for coupons. They offer free complimentary vaccuming and window washing. Make sure you don't have anything else to do when you come here because you will be here a lonnnnng time. read more

I have been going here for 5 years now. They did my brakes last year, sold me tires (cheaper than discount tire), as well as changed my oil, transmission fluid and coolant several times. I have been to other Jiffy lube and Oil service places, but the service here is much better. Don't be fooled by a couple of bad reviews. I wont take my car to anyone else. read more

I have had my oil change, shocks and brakes done here. Customer service is great. Look for Brian will hook you up!

Thank you Daniel for your courteous and professional customer service while explaining the Jiffy Lube process, you made my visit stress free, informative and quick. The window wash and vacuum where a nice treat. May I recommend that Jiffy Lube enable "add tip" to credit/debit purchases. See you in 5000 miles or sooner for a top off. read more

Great customer service! Staff was friendly and courteous! I had my oil changed, and had them replace the air filter. I didn't have to wait long and they were done 30-45 mins later. The young man that helped me let me know about other things I should have serviced down the road. Will definitely go back! read more

Thanks jiffy lube for putting air in my tires john is very nice and fast

Excellent service. Brought the truck in for a fuel filter. Service was completed quickly. This is my third great experience here in as many trips and I'll be back soon with another vehicle. Great job guys. read more

This place stinks. We went for an oil change on a brand new Jeep with only 3000 miles on it. They gave us their signature service plus the oil change for a total of $99. We didnt ask for the signature service so we ended up paying an extra $33 for some windshield washer fluid. What a ripoff. I will try oil can harry next time insread of this lame place. read more

Our son took his car here yesterday and left today for Colorado, worst nightmare ever Drain plug came out right before Moses lake These guys have to be the worst looks like like a lot of other bad reviews. Yelp makes me use 1 star if there was less that a start that is what I would pick I'll post how they handle in Monday afternoon, although it doesn't look good with other reviews read more

I came into the Lake Stevens location for an oil change on 7/15/16 as I was taking a trip over to Eastern Washington the next day. As I sat in the lobby after a half hour i noticed the entire mechanical team sitting in front of my engine surrounging the front of my car. They dispersed after a few minutes. 20 minutes later, Jennifer said the service was complete and to meet her at the register. She stated that unfortunately her mechanic accidentally drained the differential fluid instead of the motor oil and that they had corrected it and I had received the differential service for free. She apologized and stated that the oil change was complete and they topped off all other fluids and vacuumed the car and cleaned the windows. I left for my trip over to Omak, WA which took 3.25 hours and about 2 minutes out from my families house, my car started shaking and chugging. I down shifted into 1st and barely got my car into the driveway. I popped the hood and said hello to my cousin, who asked what was wrong. I relayed the story about what happened at Jiffy Lube. He grabbed a towel and unscrewed the Differential cap, which was too hot to touch and let out steam/smoke when he opened it. It was bone dry. They never filled up the fluid they mistakenly drained. He opened the motor oil and it appeared they mixed transmission fluid in the motor oil. I immediately called store 3159 Lake Stevens, on speaker phone, to allow my company and Cousin to hear and Jennifer (the same rep) answered the phone. I told her what happened and she apologized and remembered me and the service, mess up and instructed me to fill up differential fluid (my cousin had extra in his garage) and that she would inform manager immediately as he was not in the store at that time. I never heard from anyone again. I called back another time and the rep said no manager was in the store. The next time i called I got an Asst. Manager who asked for the whole story again and promised that he was contacting the Manager personally and guaranteed that he would call me the next day. NO Call Back Whatsoever. I escalated to the Corporate office and received email from Kellee Haller on 8/10/16 reading: Dear Jamie, We offer our sincerest apologies, but thank you for taking the time to let us know that you had a less than positive experience when you visited one of the Jiffy Lube service centers. We took the liberty of sending your feedback to Oil Express Inc, the franchisee which owns and operates Jiffy Lube Service Center 3159 where you visited, for their review and resolution. Again, thanks for contacting Jiffy Lube regarding your concerns. This being escalated right now JLI Customer Service I have emailed Oil Express Inc and they responded to remove them from the email chain as they are not Jiffy Lube. I have escalated to corporate for the 3rd time today. I am now seeking legal council. This is a joke, the entire staff should be ashamed of themselves and I would stay away from Jiffy Lube at all costs. This is a nightmare. J read more