took my new SUV in and a young lady was my tech. She did an awesome job! Friendly, informative and knew what she was doing. Will be going back again again. Russ W. read more

One word: SLOOOWWW I had one car ahead of me. By the time they disused with my car it was almost 90 minutes later! Both the car on front of me and mine had only basic oil changes done. I'm not sure where these guys get their training. I've done a lot of oil changes myself in the past and never had to take this long even with using non-professional tools. The people working there seemed to be very laid back and not in a rush to get things done. If it weren't for a Groupon promo, I'd be going to another place. If you go make sure you give yourself a lot of extra time just in case. read more

They have 2 drive bays that fits 2 cars each. There was 1 car per bay being worked on when I pulled in just before the gate, got no attention at all until I got off the car started asking questions. I was asked to move in 1 foot, shut off engine. They moved the car in front of me 1 foot then I was asked to move in again 1 foot, shut off engine. Repeat this 3 more times and it started to get ridiculous. Ignition on/off not good for the car either. Best part - there was no cars at all behind me its not like they need to make room! Staff were rude right off the bat. It was specially shocking to see the older man on his wireless headset whom I will assume as the owner or manager rudely talking down the asian mechanic whether he has asked the car behind yet for service. Intimidating. Poor guy I can see he has a lot of tension doing the job because of this. I thought operating under the Mobil 1 name this shop would be top notch. It was just on my way to the mall which is why I pulled in. Bad idea you lost my business! read more

After going through so many substandard or too expensive or too pushy oil change places, this place was a welcome lubejob! Very courteous. Explains things to you if needed, and doesn't push things on you (like trying to say you need to change your transmission fluid right away or your transmission is going to fall out!) Hate place like that. Mobile 1 uses very good oil too (Mobile 1 products) and are cheaper than Cacky Tire to boot! read more

Jiffy Lube Express - Oil Change Stations Near Me - Richmond, British Columbia

I would not even give this place one star!! DO NOT GO HERE! I've been looking for a new oil change place for a little while now, and as a result I stumbled upon a groupon for this place. I had previously tried to use this with my mom's car and was told that if a car has already got an oil change here before, they are not allowed to use a groupon for this place. But not where in the fine print did it say that. I didn't want the groupon to go to waste, so I brought my car here today. The service itself was okay, there is one gentleman that works there and he was there when I brought my mom's car last time and he is WAY TOO over enthusiastic. It comes off as almost sarcastic, which is a bit annoying. My groupon was $19 for an oil change and a 21 point inspection. But after all the "environmental fees" and taxes, it was an extra $20....so I could have very well have gone to a different place instead of buying this groupon. too late now. The oil change was done and as they were doing the 21 point inspection, the gentleman tells me that BOTH my signal lights werent working on the left and right side.....which is strange because I could see them blinking in the reflection off the garage door which they had closed. Unless I am going crazy and I'm seeing blinking lights, then maybe, just maybe, they were correct. He obviously told me that I was wrong and that my lights weren't working, so he asked if I wanted to replace them today, obviously I said no. He then goes on to tell me that my coolant is low, and that I had a leak in one of my hoses, asked if I wanted it replaced, I said no. Being a younger girl, I've been told by a number of people that places like this try to rip you off because they think you are uneducated in the car department so they try to tell you that you need a bunch of things replaced with really you don't. BE CAREFUL! I immediately called an oil change place with the highest rating on yelp which was the jiffy lube on #4 road and Steveston Highway. I asked them if they would be able to check to see if my coolant was leaking and if my lights were working and they said they would do an inspection FOR FREE! I went to jiffy lube right away and GUESS WHAT?! My lights were working, both the left AND right blinker AND there was no leak in my coolant hoses. They let me know that if there was a coolant leak, I would see bright green fluid under my car when I drive away from wherever I park my car. This makes sense. They also gave me a $10 gift voucher just for going in for a free inspection (shouldn't I be paying them for doing the inspection on my car?) These guys are incredible! GO TO JIFFY LUBE ON FOUR ROAD! DO NOT GO TO THIS MOBIL 1 PLACE!! they will rip you off and clearly they have no idea what they're talking about. read more

There was one car in front of us. After an entire hour of waiting in line, the same car is still in front of us. We haven't even been acknowledged, and can't even back up to leave because there are now 5 cars waiting behind us. The car in front of us wanted their air filter replaced, so 14 minutes later, an employee returned after having to purchase one from somewhere else. This place is RIDICULOUS!! NEVER come here! Like everyone else, I was lured in by a Groupon deal. What a waste. read more

There is one white guy around 6 feet tall which is over enthusiastic about his work and the worst part is he will tell you weird problem in your car that you would have never thought about and MOST OF ALL THOSE PROBLEMS WON'T BE THERE AT ALL, bottom line he will just try to RIP YOU OFF. I've try him a couple of time with a 6 months of gap, At the first time when I went, he told me I've some problem with my transmission and soon i'm gonna wreck it pretty fast if I keep driving like that, at that time I took his word but I didn't do anything as I don't have the money for it so, I youtube and researched about it what are the symptoms of a bad transmission in car and I'd NONE and also I've some minor experience about fixing small issues with cars as my Dad taught me when I was a teenager. At second time I went after 6 months he did the same thing but now he told me the chassis my engine is sitting on and the clamps which hold the engine are in very critical condition and I should pay $200 to fix them up right away or else i'm gonna need to pretty much dump my car as the expense would be way to much if I keep on driving like that, as I drive just a $3000 car. Its been a year and I'm still running my car in a very perfect condition with no problem with just regular maintenance. SO FUCK THIS PLACE!!! read more

My experience with this place. Bought a voucher that provides 3 oil changes. 1) Yes, they always try to upsell you. 2) They will avoid not changing oil for you if you decline any upsell by stating the oil filter for the car is not available. Although, as other user stated, the oil filter for my car is standard oil filter for Honda/Toyota So that's it. Don't waste your time with this place. read more

Compared to other reviewers that had poor experiences here, I actually had a good one. BOSS 'SHAUN' and his team had good customer service, even though they knew that I had a Groupon to use - in fact they welcomed this. Shaun even said that he would honour the 6 momth groupon to 1 year! The oil change - I hadn't changed my oil in prolly close to 8-10 thousand kilometers. The guy was very informative and showerd me the dipstick and explained to me the implications of having the oil that dirty, and recommended a engine flush - this procedure was also explained well. I bought the extra engine flush for 15 bucks, and after the oil change, I checked my dipstick and the oil was a golden yellow. All in all, the service was good, and it didn't take too much time (considering I came at 5pm and was done in half an hour). 2 thumbs up. read more

Do not use this place for oil changes! First would not honour my swarm jam coupon, decided to get oil changed any ways. I use synthetic oil they try and push the cheap stuff, I said no I want the Mobil1 stuff hence the reason I came here, then when I get home and look at the receipt they used the cheapest piece of you know what, they sell for regular oil and not synthetic. Never going here again! Negative stars if possible! read more

Been taking my vehicle for a while, never had any problems. The service has always been reliable and everyone is very helpful. No complaints from me! read more

My girlfriend bought a Groupon or Living Social or similar deal for this place, and when she called for an appointment for her oil change she was told the voucher was no good because someone didn't pay their bill. Can you believe it? This place needs to get its act together. read more

I was about to buy 120.00 groupon for their royal flush package,after reading reviews I deceided to phone them first..DOES NOT INCLUDE ANY FLUIDS..extra $175.00 he said..or environmental fees. guy said read the fine print..I say kiss my a-- thanks yelpers!! read more

Oil change was a total rip off. The 'extra fees' costs more than the service itself. Never again!

I have gone to this place for an oil change before because I got a groupon . . . mind you, the first time I went, they said they were out of oil (really??!) - In any case, I went the second time and they seemed to have honored my groupon as they went and changed the oil on my car. That is when I decided ignorantly to "trust" these guys to honor another groupon which I bought for a royal flush package ($109). Red flags came up when I called in for an appointment and the guy on the phone said that fluids were "extra" - I asked how much extra and he just said he'd let me know when I come in. Another red flag came up when I saw them advertising the royal flush package in their shop for a further discounted price of $89 (they have since taken down the royal flush package option on groupon probably because of complaints). The guy took some information from my vehicle and proceeded to print out a "quote" for how much the fluids will be. The fluids are the ffg. - motor oil, coolant, transmission fluid, power steering fluid and brake fluid. The quote comes out to be $288! and that is on top of the $109 which I paid groupon! The guy also said that it's just an estimate and the final cost might be more . . . are you kidding me? my final bill might come up to be $400! that is not a deal. Have somebody you trust do the job and it may only cost half that . . . AVOID this shop!!! they lure you in through a seemingly good deal only to find yourself paying regular price (most probably higher) for their services! I believe this place may close soon because of their questionable practices . . . I was there for a good 15-20 minutes on a Friday morning and it was empty. read more

This place is obviously in the business of s**ewing people over. Shaun refused to use 10w30 oil (which they have at base price) and insisted on using 5w30 (which they charge a $6 surcharge for). In total, surcharges amounted to over $17. I eventually agreed to it (cause it wasn't worth the waste of my time), but Shaun told me to leave, because I was only going to write bad reviews online. Isn't that a self fulfilling prophecy! read more

I've been going to this place for oil change and other inspections for 3 years. My experience was quite good and no one tried to "rip me off" like other reviewers said. read more

It's an oil change. No frills. Nothing fancy. Just a simple oil change. I drove in. They serviced me promptly. Provided some friendly conversation. Changed my oil. Didn't up-sell me on anything. Charged a fair price. I was out of there in 15 minutes. Not sure what some people are expecting. If you want the red carpet to roll out when you arrive and have someone sing you a song then I think you are mistaken as to what an oil change entails. One review below said service was slow and that it took 90 minutes. Well, isn't that one of the risks you take by visiting a place that you most likely didn't book an appointment for? Sometimes businesses get busy. If you don't like that risk then you should book an appointment - but don't blame the business. One review below said he needed to move his car three times to get in the correct spot and gave it 1 star? Rightfully this sounds a bit annoying but I experienced nothing like this and maybe there was some fault on the customers end here. Not sure it warrants 1 star. As far as the staff being rude, I didn't encounter that at all. They were actually beyond friendly with me and amongst each other. But, maybe I caught them on a good day? read more

It's not the best, but it's not the worst. I'm not sure if there is any oil change places that I could recommend. All the places I've been to try to upsell you. If you want cheap car maintenance, you're probably better off doing it yourself. read more

Tried to use a SocialShopper coupon twice and each time was a bad experience. They tried to pressure me into added services like hot oil engine flush or filling my tires with nitrogen. Each time after I declined these services, they then told me they were out of stock on the oil filter for my Honda Odyssey (a very common oil filter). They would not get one from the Napa or Lordco that are just blocks away, and when I even offered to run down and buy the filter at my own expense, they still said they would not change my oil and I would have to come back another time. Ended up getting a refund from SocialShopper and got my oil changed somewhere else. As for the hot oil flush - the majority of the people with modern cars do not need it. Motor oils already have a detergent additive that is all you need, even if you have skipped the odd oil change. It's just another way for these places to pad their profits. ie get you in on a coupon deal and then up-sell you on high margin services. That's just my opinion - been working on cars and motorcycles for ~35 years. i would encourage all to do their own research. Lots of articles on the web like this: http://justtryus.blogspot.ca/2007/12/bonehead-award-engine-oil-flush.html read more

I went for an oil change here last week. I have a brand new fiat and was told by another company that I absolutely needed an oil change at a certain mileage point or there would be big problems with my car. They were going to charge me an awful lot more than mobil 1, and I saw the groupon and decided to come here. When I entered, they took my info on my car and proceeded to tell me that it was way too early for an oil change, didn't try to con me or sell me something i didn't need like the other place. I was so happy with a company that was honest. Ali helped me and gave me some advice, and I was on my way. They've got my business from now on. read more

Worst experience ever! Coupon user beware! They are trained to rip you off in few steps! I hope you read this review and be prepared before going there. Step 1. I showed the Teambuy coupon for an oil change. The owner Shawn told me right away that Teambuy's website is having issue and can't use the coupon. I asked him to write the code done and redeem it when the website issue resolved. Step 2. They pointed out that the oil for my car is synthetic and the coupon doesn't cover it. I need to pay extra $49 for it. I called Nissan dealer and showed them the owner's menu that 5W30 is all it need. They refused to change the oil at the end to "protect" my car because their system called 0W20. I understand that they don't make money of the coupon, but refuse to redeem the coupon against owner's menu and owner's decision is too much. I complained to Mobil 1 1-800-567-ESSO (3776) and Teambuy about the issue. If you have the same experience, please make complain so consumer's right can be protected. FYI. There are much more negative reviews about this place on Google. read more

After a bad experience I feel compelled to write this. I am a repeat customer for 1.5 years that has been in there 5 times total. Originally the guy working there was honest and did a good job, that is why I went back. He is no longer there. I already had a bad vibe from the last experience but thought I'd give it one more try when I saw the big sign out front. "$8.88 off hot oil change service". I go in and the confused employee bends the hood past vertical and I'm about to yell out the window as it's so close to scraping the wiper blades. He eventually figures it out and starts working on the car. I inquire about the $8.88 off and I'm then told that it is FOR ANY SERVICE BUT AN OIL CHANGE! I'm handed a card with the same "$8.88 off" with faint lettering at the bottom listing a few services other than an oil change. At that point I try to explain to the employee that the sign says only $8.88 off hot oil change service to no avail. Even if the owner doesn't realize or care, what he is doing is false advertising and it is illegal. The sign gives a clear impression that the business is offering $8.88 off the hot oil change service not some other service once you are already in there and working on your car. I bring this fact to the attention of the person working and they just pass it off as the boss's policy. I then sit there for 15 minutes as the guy enters my insurance data into the computer as they do nothing on the car. At that point it would just waste more of my time if I had to go somewhere else so I have them finish the service but I'm just kind of baffled at the priorities they have. I get the bill with tax, $44.65 for 5w30 oil. Strange how it takes less oil than the glowing customer review of a Suzuki Aereo owner and the same oil yet the cost was so much more. Any one of the points I mentioned would be enough for me not to return. Overall it's shocking at how blatantly dishonest the way this place is run. I could never trust anything they say or do and I will never be returning. read more

Took my 2004 Pontiac Vibe in here. I have used this place a few times and they are always pretty pushy with the up-sells, which I usually decline. In this instance I did go for a new cabin air filter. Wrong model was installed, so I had to go back and show them that they put the wrong one in. Obvious, as it didn't even fit without folding it to shut the lid. Then had to clean leaves out of the rest of the cabin air system. It turns out they had been lazy and looked up the similar, but not the same, Toyota Matrix model instead. A couple days later and I was hearing weird rumbling noises under the car. Crawled under and the lower engine bay covers had not been replaced after the oil was changed, so that one of them was folded behind the axle. Rather than let these monkeys touch my car again I went and spent $10 at Lordco on new clips to replace the cover properly. Never again! read more

I was here at 8:30am when its suppose to open but they didn't open till 9:15. The employees were there waiting with me until the "Boss" SHAUN comes strolling in like nothings wrong. I let him know how I felt about it and received a smirk as a response. He thens decides to refuse me service so I left. I will never EVER decide to spend my hard earned money of any Mobil 1 service or products. Shaun needs some lessons on customer relations. read more

I had one of the WORSE customer experiences in recent memory at this location. I had a WagJag voucher for an oil change at this location and called to see what time the location was open until. The staff member I spoke to asked me right away, with a rude tone, if I had a deal voucher and I said I did and he said that they couldn't accept it, since I needed to make an appointment before 3:30 PM (!!). I questioned them right away since my voucher said nothing to that effect, it did say an appointment was needed but the restriction around the time should have been clearly on there. He started getting aggressive and ruder and indicated he didn't care about me not being able to redeem it. I indicated I'd be calling Wagjag and the staff member said "OK" and hung up on me. I was actually on the verge of tears at the end of this interaction as I've never called a business before and gotten rude, dismissive attitude like this. I went directly to Mr. Lube where I received friendly, polite and sincere service where I was actually treated like a human being. I will be getting a refund on the Wagjag and spend my money elsewhere. read more

Brutal slow service. Supposed to open at 8:30am. Boss shows up at 8:50 and takes 15 mins to get to me. I left. AVOID THIS PLACE!

Ok, i know that most of the time they are suppose to try and up sell, but my friend is a mechanic and said I should make sure that I don't get talked into the engine flush. But they kept pushing me, until i had to say "look just change the oil". Then they opened up my battery box and came to me and said "your air filter is really dirty and you need it replaced". The only thing is I have a cold air intake and the K&N filter is under the wheel well, and can only be access under the wheel well liner.... Nice try, but sorry that is a big FAIL on their part. read more

I was a first time customer and not very impressed,after the technician asked for my insurance papers(which I dont know why) he spent 15 minutes entering all the info in the computer ,I hear "standing by to drain bay 2" then the guy says to me we don't have your oil filter in stock.he said it was on back order,alot of good that does me,this is supposed to be a drive in and out service,staff was very unprofessional ,rude,swearing at each other in front of customers.Helen Keller would have passed on this place and I will too,you have lost a customer read more

These guys are great. They noticed a belt in my engine that the mechanic missed, so I got an estimate on it the same day. They also are smart enough to know that a BMW needs to use Castrol oil and nothing else and they have it. A great experience. As always it's more expsnsive in Canada as the same service costs $80 int he US that cost $120 here. Would be better if they had BMW power steering fluid but you can get it at the dealer for $29.00 and make sure you get a new clamp on the hose if your BMW is a few years old. Great they noticed the hose. unbelievable the mechanic didn't. Fast too. read more

After reading the poor reviews below, I was reluctant as I went to redeem my Groupon this morning. Luckily I had a pleasant experience. The place was empty so I was able to drive right up and the gentleman who served me was very pleasant. They offered an engine flush for Groupon customers for $14.99 instead of $39.99, which I initially declined and he was fine with that. He then showed me the grit and build-up in the top of my cap and I changed my mind and decided to go with the engine flush as I was overdue an oil change and felt it was needed. Overall, I was happy with the service I received, hopefully it will be the same on subsequent visits to complete the redemption of my Groupon. read more

I went to this place with a 18.99 coupon. I waited in the line for around 15 minutes, and then the guy told me that 5w20 oil change after tax will be around 75 dollar. what? 75 dollar?? I left the store immediately. read more

Wish there was zero stars. Went here in April based on a coupon I found online that I called to confirm it would apply for my exact vehicle. When I got there the price increased substantially from the coupon price but I was appeased when I was told my second oil change would be free and was given a coupon card that said so. When I went today to try and use it, I was told I was not getting the free oil change and that the person who offered that to me was no longer there (as if that matters, if you hire someone that offers things you don't offer then its on you as a manager/company, not my fault that you hire shady people). I am very mad as the price I paid for the oil change was more than the Toyota dealership charges and I only went here because I thought it was going to be less due to the false advertising of the coupon. Turns out I paid substantially more than I would have at Toyota for an oil change since I am not getting the second free oil change to balance out the price - do not go here! Any deal or discount you may be offered is advertised falsely and they wont follow through with anything their staff offers you! Stick with a reputable company, don't go here, you WILL regret it! read more

Buyers be Aware!!! Unfortunately, the lowest rating on Yelp is 1 Star. This shop deserves a 0 rating. And if you are a female, do not go into this shop without a male friend who knows about cars. This review is long, if you want to skip to the conclusion~~ "I will never visit this shop again." I was trying to use a Groupon voucher for an oil change, following is what I had experienced: Before going for oil change, I called twice to the shop and asked if an appointment is necessary. Both times the shop staff said no. So I went to the shop in the early afternoon. The shop was empty with no other customers or cars been fixed. There were two mechanics in the shop; none of them were wearing name tags. I was asked to pull into one of the bay and pop the hood. After couple minutes of examining under the hood (I was sitting in the driver seat), one of them walked up to me and told me and showed me how dirty my transmission fluid (not engine oil) is. And he started educating me on how important it is to have clean transmission fluid. Then he suggested that I should buy their transmission fluid change package and quoted me $145 as a discounted price since I'm Groupon member. He said, I quote: "most of the cost is because the transmission fluid is expensive..." (Guess how much a bottle of Genuine SPIII Transmission Fluid costs? $9.85, maybe they are using a luxury line of transmission fluid??) I told him I was there to do engine oil change nothing else. After I declined his offer, he then called someone else in the shop. Shortly, I was informed that they do not have the oil filter in stock and thus cannot perform the oil change; and I'll have to come back to the shop some other time. By the way, I drive a Hyundai Elantra not some expensive hard to find European luxury car and the oil filter is very generic. My questions are: 1. If the shop staff knows the stock is an issue, why not try to make sure that they've got the kind of oil filter in stock when I was trying to make an appointment over the phone. Instead, they said "just come in". 2. It's not the first time I've done oil change. I understand that it is a standard procedure for the mechanics to make recommendations for repair/maintenance. But those recommendations are usually done after they've changed the oil Not before. The main objective here is to change the engine oil. It seems that they've got their priority wrong. 3. Why didn't they check the oil filter stock first, before wasting time on making any examination and recommendations? One does not need to open the hood to find out which types of oil filter is needed (car maker & model are enough information). 4. Why only after I declined their offer to buy the transmission fluid change package did they then remember to check their stock? After I got home, I did a bit research and found out that according to my User's Manual, it's suggested to replace ATF every 60,000 miles. The mechanic never checked my dashboard to see the odometer. And apparently, Hyundai SPIII ATF turns from red to light brown after initial use so unlike regular ATF fluid (that stays red). So a color inspection might not be accurate when deciding whether it's time to change the fluid. The education I received from the shop mechanic neglected to includ that part. After reading my experience, you be the judge on whether you should risk it to try their service. I would like to ask the 5 Star Reviewer how much did his engine flush cost? read more

Do not ever go to drive thru lube shops! ive had the worst experience ever. Of course these guys make commissions and theyll try every possible way to rip you off! they changed my transmission fluid and they didnt tighten the line and there was fluid in my garage. I got my air filter replaced too and they didnt have it in stock so i had to wait 30 mins just for the filter! there are just bunch of kids running the shop! beware of this shady shop!! read more

My 2nd bad experience here... Picked up a great $9.99 black friday special oil change coupon in the local paper. Phoned them & confirmed they would honor it, but when I went in they didn't because they were only willing to use their standard oil instead of the Mobil 1 synthetic oil I brought with me. Yes they rejected the deal because I was supplying my own oil. Go figure! read more

I became acquainted with this facility via a Groupon voucher and was satisified initially, so continued to use their services on subsequent occasions. On my most recent visit, I was subjected to the the most appalling, rude, hostile treatment when I dared to challenge the attendant's assertion that my car "required" synthetic oil and that they would refuse to service the vehicle under any other circumstances (Both the owner's manual and dealer I purchased the vehicle from have confirmed that it does not require synthetic). I pointed out to him that that very facility had gladly performed my last few services with conventional oil-a fact he verified in their database. His response was that "somebody must have screwed up, then". He and a second attendant said that they can do the service with conventional oil, that "it's your car...I don't care what you do with it." Unsurprisingly, I chose to go elsewhere. I'm not certain whether they were trying to (clumsily) attempt to manipulate me into using a more costly oil, if they were simply incompetent, or if they just couldn't be bothered to do any work and wanted rid of me (no other vehicle was in the facility, nor waiting in line for service at the time). Regardless, I would advise looking elsewhere. It's not even worth taking the chance on a Groupon deal. read more

Worse service ever. Slow, didn't open on time. Very unprofessional. Go somewhere else!!

DO NOT GO THERE...Had My 2007 Cadillac DTS Transmission Oil Changed there.....they Over Filled the transmission...I had oil overflowing on to the exhaust pipes ..smoke comeing from under the hood....went back and they sucked out over 1L of trany oil......they do not seem to know what they are doing.. stay awyay !!! read more

Always up sell any extra unnecessary service while u only want to do oil change! If u were refuse and they will add extra charges to the bill! I would not recommend this company unless u like to be insulted by their service team for not add up any other un-necessary services, good luck! read more