Just reposting here because Byron and Brian are so excellent. These guys do their best giving good…read moreadvice and repairing only what is necessary. My BILaw and SILaw are repeat customers too. You also will be impressed. Past Post: So pleased with these guys. They only do the necessary work to repair our 3 cars. If they cannot find the issue, they recommend returning as soon as it becomes more evident. This reduces replacing parts unnecessarily at my expense. They always offer reliable advice. Few repair shops are so trustworthy.

I always go to Velocity for my car maintenance. They have always been very honest with what my…read morecard needs and what can still remain because it still has some mileage on it. I recommend Velocity to all my friends who complain about the current place they go to. They charge fairly and I can always rely on their service.

MIDAS WEST VANCOUVER BE AWARE. These guys WILL OVERCHARGE…read moreYOU. And they overlooked duties in car servicing protocol. I took my car for a standard service and to take a look at a warning light. I came away with a totally flat battery (couldnt even start the car in the forecourt and the warning light not dealt with). To top it all they charged me $500 for a $375 retail price Battery. They also charged me 30% more than I was quoted over the phone for my service and couldn't explain it other than to say it was a receptionist who misquoted me. Mike tried to BS me that he had placed a better battery, but his product code which he had cleverly disguised so clients can not cross check the price, aligned exactly with what he had fitted. I called him on it and of course he went silent on me. No responses whatsoever. To miss a flat battery, makes me wonder what else wasn't completed in this car service. When lining up to pay for the car on collection, both clients in front of me were complaining of overcharges against quotes already issued. This seems to be quite a common issue with MIDAS WEST VANCOUVER. This is the last time my family will use MIDAS. We are not idiots MIKE. Don't hide behind your email. When you get called out on your BS, be a businessman, and answer your clients. Try and win them back. All you have done here for the sake of scraping an extra $200 out of me is loose our family custom and raise awareness to anyone reading this very fair and truthful statement NOT TO USE MIDAS WEST VANCOUVER. You failed on every count Mike. PS: Tony is a good guy - he must be embarrassed to work for you.

Disappointed. And it started out so well as I had taken three family vehicles there previously…read morewith positive results. I really thought, now mistakenly so, they'd pinpoint the issue and successfully repair my car. Unfortunately, it didn't turn out that way ... I was left, as stated, disappointed.

Excellent prompt service! Heard about them from Perplexity AI. Got my battery situation sorted out…read morewithin an hour, very professional and courteous. Will definitely go back for other services.

Consider this scenario: Imagine you took your car to a repair shop, paid $337 for changing the…read moreplugs, only to have your car break down again just four days later. How frustrating does that sound? They will charge you, not fix the problem so that you come back and later will say sorry to compensate the frustration. Here's what happened: On January 19th, my car was stalling, so I went to Vancouver Auto Centre (VAC) and got charged $175 for diagnosis fees (excluding change of plugs). I didn't question it, considering it an emergency fee due to the short notice. Between January 19th and February 13th, I only drove the car for four days, fearing more expenses, and started using an electric bike instead. On February 13th, the car stopped, requiring a boost from BCAA. Then, on February 15th, the car started stalling again, and I took it to All Care Auto, recommended by a friend, who changed the alternator and battery for $867. As it turned out, an alternator problem caused more issues than initially apparent. VAC charged a hefty $175 for diagnosis, excluding labour hours, which should have identified the alternator issue, potentially saving my $600, excluding three hours of my time. Such a diagnosis is usually applied when standard procedures fail to pinpoint the problem. I've learned the hard way about garage practices. I discussed it with VAC, but they said they would not charge me the diagnostic fees again if I went back!! how funny!! They would charge me more than All Care auto did and might not fix the problem in the second place. Given the nature of my job, finding a reliable mechanic around downtown Vancouver for immediate assistance seems challenging. While I can't vouch for All Care Auto beyond this one experience, as I have used them only once, they have a good online reputation.

Brought my EV in for maintenance, needed it last min and Ootmar was the only shop in the…read moreneighbourhood w availability, otherwise would have gone to my usual auto shop. Bro had a terrible attitude from the get go, annoyed that it was an EV, then LMK and I would have taken my business elsewhere. Not only did he not do anything to service my car/fix the issue, billed me for a bunch of nonsense, he took it out for a joyride and left 15KM from 200+ KM when I brought it in. Almost needed a tow driving out of the lot. Awesome ethics.

These guys are great. After another shop wouldn't give a straight answer about whether or not…read morethey'd fix something, and wouldn't give me any price estimate, I went to Ootmar Automotive to get another opinion. They were upfront with what they could do based on the info they had and fixed some rodent damage on the first visit that the first shop didn't even notice. The guys at Ootmar answered all my questions with a lot of patience and passion for their work - they communicated really well and eventually helped to solve a problem with a dying crankshaft sensor. They provided a courtesy car as well, which was very nice. I'll definitely recommend them and go back the next time I need any work on my car!

This garage was recommended by a friend and I'm so glad I took his advise…read more Services was top notch and my car drives like new! All their mechanics are extremely knowledgeable and professional. General manager Saeed is an awesome guy! He is very honest & has a great attitude. I highly recommend this garage to anyone who wants car repairs done right at a great value.

Awesome service. A friend recommended this garage to me - I already had a good garage but I got a…read moredifferent used car and this garage was reported to know Mercedes well. They did a thorough inspection and told me things about the car that could be looked into in the future. As a woman I am always suspect of garages ripping me off - did not feel this here at all. Super reasonable price and friendly up front service. I definitely will return here and will recommend to others.

I'm extremely disappointed after having this vehicle independently inspected…read more Before purchasing the car, I spoke directly with Tuan because he was the mechanic who had been servicing the vehicle. I was told that Tuan had actually inspected the car the DAY BEFORE I spoke with him, so I specifically asked him about the condition of the vehicle before making my decision to buy it. During our conversation, Tuan told me the car had a small exhaust leak. No other significant problems were mentioned to me. Given that I was speaking directly with the mechanic who had reportedly inspected this exact vehicle just the day before, I understandably put significant weight on what he told me. I was left with the impression that, aside from the small exhaust leak, there weren't any major issues I needed to be concerned about. Unfortunately, shortly after purchasing the car, I had it independently inspected and discovered a VERY different picture. The independent inspection found very worn control arm/subframe bushings, with the control arm issue considered urgent, front tires worn as low as 2/32", a coolant leak, a weak battery, old engine oil and a non-functioning centre brake light, among other maintenance concerns. Had Tuan not seen the vehicle recently, I could understand him not knowing its current condition. What concerns me is that I specifically contacted him because I was told he had inspected the car the previous day, yet the only issue mentioned to me was a small exhaust leak. I obviously cannot know exactly what was observed during that inspection or which issues Tuan was aware of, so I won't claim that I do. However, I find it extremely concerning that another inspection shortly afterward identified multiple problems--including an urgent suspension issue and front tires worn as low as 2/32"--that were never mentioned to me. Had I known about these issues, they absolutely would have affected my decision to purchase the vehicle and what I was willing to pay for it. Based on my experience, if you are considering purchasing a used vehicle that has been serviced or inspected here, I would strongly recommend getting an independent pre-purchase inspection before relying on the information you are given about its condition.

Had to get front brakes done urgently, as they were checked by my usual mechanic in Coquitlam…read more I was nervous to drive the highway, so looked up a few shops in my area. I found Kingsway Brake and muffler. So I called first and talked to one of their mechanics. Estimate was reasonable and they could get me in the next day. Headed over... courteous service and said they would check to see what needed to be done, and confirm with me before they got started. I got a call saying front brakes are in need of replacement, and quoted me just over $500 for parts and labour. It was done and ready that same day! Happy customer!!

The best of the best awesome service and the owner Dan does…read moregive his best to any of his costumes even if it is a return ,no Question asked No wonder why his so well liked. Thank you for all you do Dan and stuff.

Been coming here for years for car maintenance....ever since their first location on 3 road…read more So far so good. Honest to goodness owner and mechanics. No upsells and imaginary problems or repairs. They will tell you straight if things need to be fixed or not, or can be delayed or repaired instead of replaced. Works are always guaranteed and service is outstanding. They have a very long list of loyal clients so be patient. Easy to book an appointment..simply call and find a time that works. They list down your plate and remember your history knows you by name. Been a very happy customer for close to 20 yrs now.... Cheers!

I took my Audi Q5 to Freds for an oil change and because my engine light was on. I had previously…read moretaken it to the shop at the dealership that I purchased the car from and they advised me that the o2 sensor needed to be replaced for $400+. I opted to wait and based on my girlfriends recommendation, I took it to Freds. Fred's did their own diagnostic and confirmed the same issue and rather that trying to sell the work, they called me to say that the part is under warranty from Audi and to take it back to them for free replacement. Now that is customer service. I will now be taking all of my cars to Fred's. Ps. It would be nice if they washed and vacuumed your car, but I'll let that pass for great customer service any day.

Fred's - your kind honesty (restored? no,) give me faith in automotive humanity. May you be booked…read moresolid for eternity. I write this review in full knowledge that I am bumping myself down in scheduling an appointment as the word is already out about how honestly and efficiently you run your decades old business.