All three employees are awesome they helped us get back on the road and had a solution I love this place I highly recommend Travis and his two co workers I didn't catch their names but they were working on 8/15 awesome jiffy lube team read more

Over an hour wait for a basic oil change they advertise a 15 min oil change they have three bays there were 6 cars three were being worked on so an hour was way out of line for an advertised 15 min oil change so I left and went another business where it was 10 min oil change and I sat in my car . Dump this jiffy lube every time I go there a delay sad read more

The location of this Jiffy Lube makes it convenient enough that even mediocre service would and has kept me choosing it. However, disrespect will cause me to choose other options. While in the waiting areaI received a call from a client who needed immediate assistance. A service tech came in and called my name. I responded that I needed just a moment and concentrated on my client. The tech moved to within 12" of me standing directly over me. Another came in to ask a question, I told them I needed just a few minutes, the second guy asked the question anyway. I understand that Jiffy Lube has time standards but to treat a customer like they are an interruption to work flow and not the reason the work is there to start with is unacceptable. I will be choosing the other options in the area from now on. read more

Fantastic experience, my work truck is a fleet vehicle, and so many times it takes forever for the dealership or service shop to contact fleet and get answers back. I went in with a slowly dying battery and also needed an oil change. In and out in under 30 minutes. Truly the best experience I've had in four years with maintenance on this truck. Keep up the good work guys !! read more

No control over what is supposed to happen. Mixed instructions. Check out was a bit rude. Guy in front of me was getting the same service. He was given a coupon. I was not! All I was there for was for was emissions and registration! I have used them for the last few years for 3 different vehicles. NEVER EVER HAD THIS TAKE PLACE BEFORE! That's why I am not happy about this! read more

Jiffy Lube coupon fled me there as I needed a fast oil change. This In an out oil changer with experience staff was just what I needed

My experience with jiffy lube was absolutely awful. They overfilled the oil and they use the cheapest oil filter you could possibly get which caused my engine light to come on a few miles into driving it. Once the light came on, they were already closed on a Saturday and had to wait until the next Monday to fix it. When we called, the manager, Brian was absolutely awful. He told us that he looked up our car and it's normal for the oil pressure sensor to go out and that he really couldn't do anything to fix it (This wasn't the problem BTW) I said "so you're really not going to take accountability?" He then screamed "LEAVE ME ALONE" and hung up the phone. We then escalated it with corporate and received a call from the regional manager the next day. We missed the call and had to call back every day 4x and then had to escalate again before he bothered to call us back. He finally agreed to refund the oil change but that's all he would do. After talking with him for a while, he said he would take care of any damages if we could get a mechanic to tell him it was his fault. We never received a refund for the oil. We did however fix it and the issue was indeed that they used a cheap oil filter and overfilled the oil. It truly ended up not being a big deal to fix but the workers and managers are incompetent and unprofessional. read more

Manger is a crook!! Took my car to get the battery replaced and the check engine light came on. Took it back right after so they can turn that off which they did. Came back to get an emissions test which it passed and the check engine light came on when we left. Took it back and was told it will be $1500 to fix it. Was told to take it to ford and turns out they didn't plug something back in and that was the issue. Paid ford $172 bucks to run the diagnostic to fix that and jiffy lube wouldn't pay it like they said they would. Manager tried saying I did it lol dude is an idiot!!! Will never got back read more

Came into this Jiffy Lube for a Brake Fluid Flush. I normally like to do my own vehicle maintenance but for about 90$, they can do a full replacement of the brake fluids. For the convenience and savings on your time, I'd say this is a decent price. There is a lobby you can wait in while your car is being worked on and my visit here took only about an hour half. I spent that time sitting outside enjoying the sun. Alternatively, you could drop your vehicle off and come back at another time, but I called ahead to see what the line was like and jumped at the chance to get my service done. My only advice would be to know what you need and only pay for what you need done to your vehicle. I was told my brake rotors were worn (as in they would need replacing). Normally I would be fine being told this but I just changed all four rotors and brake pad sets for each last week and barely put any miles on them. When I related this information to the tech, he merely said that sometimes rotors wear down faster than brake pads. I have less than 100 miles on the new sets and being told this was a little concerning. I'm sure the techs are just doing their best to inform you on the status of your vehicle, but again, just something to watch out for as this really comes across as a little scammy to those who just don't know. Overall, pretty good work done by the guys there and as long as you're careful, would recommend them for the convenience of getting some routine service done. read more

Jiffy Lube - Exterior - Auto Repair Near Me - Eagle Mountain, Utah

My wife just took her car to a different oil change place, other then the Jiffy Lube she took her car to for her last oil change in Eagle Mountain and I am glad she did! When the other place popped the hood, they asked my wife if she wanted to see what was wrong with her 2020 KIA Niro, they pointed out that not only was the coolant cap not replaced, but the air filter they used to replaced the old filter was wrong and they didn't even close the air filter enclosure right because the air filter was not the correct one. I will not, nor will my wife, go to another Jiffy lube, if I could give less then a 1 star rating, I would. Would not recommend any Jiffy Lube, especially the one in Eagle Mountain on Pony express. read more

They run this place like a used car sales place. Trying to charge me for everything. I also had good oil and didn't need an oil change. I wanted to see if they would show me and they didn't. Total scam here. I have been to other Jiffy Lubes and had a better experience there. They showed me my oil and told me once I didn't need an oil change yet. Here not so much. The manager yelled at me when I was at the door asking what oil they were using. Told.me OSHA stuff. I will never return I felt taken for a ride. No oil change should cost as much as they charged me here. read more

Had a serpentine belt changed and Brian and the crew were great! Really appreciated their help and honesty!

I never have issues coming here. I never feel pressured. They take care of us when we come! I had a headlight go out, so I brought it back in, they actually hadn't replaced the original, but still just took care of it for me. So beyond grateful!! read more

I was really disappointed with my last oil change and didn't want to return to this location, but the other locations had longer wait times, and for good reason. As it was being driven, the underneath of my car fell off. read more

Jiffy Lube - I believe this is not supposed to happen after an oil change. - Auto Repair Near Me - Eagle Mountain, Utah

Brought my vehicle in for brake service at 3:34pm on a Thursday. They had me wait 35 mon before telling me I would have to come back later as they close at 6! They knew the minute I pulled up that it was brake service but suggested that it wasn't enough time after making me wait 30 min. My truck was in the bay for 30 min!!! These guys were just not wanting to do the work and blew me off as if my time meant nothing to them. Their communication is garbage. read more

No complaints! I arrived about 8:15am on a Tuesday and the wait was about an hour and a half. I was planning on dropping off my car and picking it up once it was done so I wasn't just waiting around for my car. If that's possible for you, maybe do that because it makes the hassle of oil changes way better! The usual stuff happened; they call and let you know they are working on the car and offer suggestions/up-sales for your vehicle. When I came to pick up my car, it was ready to go and they give you a rundown of what they did and the cost and you are on your way! Mission accomplished! read more

I called in about emissions time frame. They said 10 minutes. I arrived 8 minutes later; the wait time had been over an hour for a while. The employee over the phone gave me the wrong wait time. I was then backing out to leave and the supervisor I assume? In a red shirt - he said they could get me in within 10 minutes. I was there over an hour.. and the red shirt supervisor manager was yelling at the lobby saying something about their store reviews... not sure what that was about. Overall very unprofessional. The employee at the end gave me a discount because he felt bad. But that red shirt manager was not it. read more

$800 and I can't get a manager or a tech to talk to me for 5 minutes. Now I have to go to another shop to ensure they did what they were supposed to do. The person at check-in didn't even know the name of the services offered. When they called, the tech told me my brakes were wearing unevenly - full pad on one side, worn on the other. Anyone who's done brakes knows this means a stuck caliper. When I walked in for pickup, I asked to talk to the tech. The clerk came back and said the tech is gone, but there's nothing wrong with the brakes. I ask about the stuck caliper and got "let me ask my manager", which came back as "there's nothing wrong with the brakes but come back in a couple of days and we'll look again." I've been going here for 10 years. I won't be back. read more

I went here for a quick oil change on my Jeep and told them to lube the fittings on the steering components. After getting the oil changed I was working on the Jeep at home and realized that the brake fluid bleeder valves on the rear brake calipers were LOADED with grease. The same red grease they used for the other components. These idiots can't even tell the difference between brake bleeder valves and grease fittings. DO NOT GO HERE. They have no idea what they are doing!!! read more

Jiffy Lube - Auto Repair Near Me - Eagle Mountain, Utah

In my almost 20 years of driving I still have never had a good experience at Jiffy Lube. I had such a bad experience the first few times at a different location 15 years ago I vowed I'd never return. Unfortunately I didn't learn then and wanted to give them another chance. They figure out how to rip you off and sneak in extra costs. For example, I just went to get my oil changed in my van and asked how much that would cost. I was told it starts at $43.99. While that was happening I had to change my babies diaper which was another let down. No changing table in the restroom. Luckily I had a changing pad with me so after changing my baby on the ground of the restroom, I came out and sat down for another few minutes. The man that had told me the original price said my car was done so I followed him to see what the damage was. He proceeds to tell me that because they couldn't find me, they had put in the "cheapest" synthetic oil that is allowed in my van without ruining the engine. The total came to $75.79!!! FOR JUST AN OIL CHANGE! I'm still baffled at this and can't believe they are STILL getting away with crap like this. If you are a woman, I would highly recommend to NEVER go to any Jiffy Lube location...because you WILL get ripped off. Oh and don't worry, he was nice and asked if I had any coupons.....so after trying to find one on my phone (and being successful) he just said, "I'll give you this one".....gee, thanks. So I saved $5....‍ So if you guys like paying an arm and a leg for an oil change, by all means...go to Jiffy Lube. Me on the other, will never return again. read more

Jiffy Lube - Receipts - Auto Repair Near Me - Eagle Mountain, Utah

Came in for emissions test and they ripped my wires out for my headlights and boost gauge. Asked to speak to a manager he said he was gonna fix it and just tucked the wires under the dash. Confronted the manager and asked for a phone number for a higher up and he said " I am corporate" then proceeded to disrespect me and say he was gonna call my work cause I was wearing my work clothes. Horrible service and very unprofessional. read more

I did in fact get a signature oil change that came with a signature oil leak. Long story short, our 2014 Chrysler Towne & Country oil filter assembly was leaking oil post oil change in September. I had 3 different return trips to Jiffy Lube. They shrugged their shoulders and told me it was a faulty part. At no point in talking to the Eagle Mountain/Saratoga stores and Jiffy Lube corporate did they offer any support or even an apology. I never asked for $.01 to pay for the $921.91 repair plus the oil I have had to keep adding. At the end of the day, my van was not leaking oil prior to my visit. Call it a faulty part or a mistake on Jiffy Lubes part. But it was me that was stuck with the repair bill. They could give zero stars about your experience. They come across defensive and ready to pass blame. They are quick to give service bulletins and not take any ownership that they could make a mistake. In this whole process not one person apologized or showed any empathy until I finally complained about how defensive they have been. I know they will read this so Dear Jiffy Lube: It is okay to acknowledge a problem and show empathy without having to pay a dime towards the repair. That is what is called great customer service. I am also excited to hear your rebuttal about this and post the service bulletin...again. How about go a step further and acknowledge that this van was not leaking before the oil change? I am not asking for anything else. Going to Jiffy Lube is a gamble. Probably will be fine most of the time. But, the time it's not going to be okay will be all on you. read more

Jiffy Lube - Thanks Jiffy Lube! - Auto Repair Near Me - Eagle Mountain, Utah

manager was an ass hole came in and cussed me out for my vehicle having a very minor leak. when I was just asking for help. then made me pay 100 dollar fee and didn't even look at my vehicle. if your in that eagle mountain area I highly recommend going to Burt brothers they were very nice and professional about everything. no wonder they have a lot more business and better reviews then that shit hole. read more

Went here for an oil change on a friends car, took off as I we other things to do but left name and number so they could call with any problems and for when it was done. 2 hours or so goes by (1 hour 11 minutes in their system because they were slow to put it in after I left) and we decide "there were only a couple cars in front of us" and head back in. They tell us they changed the oil but not the filter because it was stuck, if we would've known that we wouldn't have changed the fucking oil. Let alone them trying to charge full price. Then the manager (or whom I assume to be) comes from the floor and is being very hostile and aggressive. We are disputing the charge but I would stay away from this location. I ran a jiffy for years and if my crew ever tried something like that they'd be in so deep shit as that's deceitful and predatory. read more

Great people who work hard. They hustle, care, and work hard to make sure the service is done correctly. Its one off the busiest jiffy lubes in the nation and you can tell because they push hard to get things done. read more

Called them in the morning to ask if they could change my serpentine belt and they said that they could do that no problem. For $125. And went there and waited 2 hrs before they pulled my vehicle in and than pulled it right back out. And said "We can change the serpentine belt for $400 but you'll have to wait 6 hours for what should be a 15 min job. Talked to the manger and he was very unprofessional. And just sitting in their and hearing them take advantage of girls and older people telling them they need all theses services done when they don't just so they can make more money read more

I'm not sure what the other low ratings are complaining about. Oil changes don't take 15 minutes to do. Most shops are 30 minutes to do an oil change. When it's first come first serve the wait time will depend a lot on who is in front of you. If you're coming for an emissions at the end of the month, there will probably be a good wait. With that being said, I went here to do emissions on a car I am selling. Yes the employees aren't the fastest people out there and it did take 45 minutes, but they had a television, coloring books for the kids to use (major plus) and popcorn. The waiting room was pretty clean as well. You can google coupons for whatever you are coming in for, making it pretty cheap. Of the jiffy lubes I have dealt with, I am giving this five stars. Will come back if I ever need emissions done again. read more

Maybe I'm used to Valvoline in California, where you sit in your car and in 10 mins you drive away. But to wait over an hour for an oil change is ridiculous. It should take 15 mins, kind of like they said it would take when i pulled in. I would've come back when i had more time had they been honest about the time frame. Not to mention, one person does billing. There's now a line to pay. Why didn't you charge me when you tried to upsale me so when youre done, people can leave. Poor management or just a slower part of the world. When both collide you encounter the hell that is this jiffy lube. Thanks for ruining my lunch break. read more

Charged me $10.99 for 2021 DMV Decal Renewal when I didn't even ask or want it. I wish I would of looked at the invoice before I gave them my card. My fault I guess. read more

Very negative experience at this location. I asked for my brake fluid and wiper fluid to be replaced. They didn't even do the wiper fluid...I drove off and it was still not working on one side which was my original problem. They could have at least checked that first before giving my car back. Unprofessional treatment as well. I left my wallet in my car and they asked me to pay before the car was done. I explained I couldn't because my wallet was in my car. The employee said "I'll go get it." I was shocked that he thought it would be okay to get in my car to find my wallet. It also took 30 minutes longer than they said it would and asked me to not leave even though I live about a mile from this location, which I explained. Unhappy, will never go back to this location. read more

I took my car here for out of state inspection. It was fast and easy. So, I took my car for an oil change when time. No issues. I had a front end issue, took it back. They told me to come back at 2pm same day. I didn't think they took appointments, so I called and spoke to the Manager who verified it was fine at 2. I took it back at 150pm and they told me it was first come, first serve and I would have to wait. My husband came and we decided to take it elsewhere as the guy checking in wasn't sure of the services they offered or if they could fix the issue. One of the guys did into the wind, which splashed on my face. Then laughed when he realized what happened. I would never go back to this location. read more

Looks like I'm not the only one to experience terrible service at this location. I'm writing this review because I'm on my map to find a place that will do emissions for my truck and this location is unfortunately the closest. I will drive out of the way for someone else because last time I went to get emissions and safety done they told me it was paid for and complete after I fix a safety issue and to come back and get my sticker. No problem. Came back that afternoon and was charged for a sticker. When I confronted them about it being paid already, the manager told me "if I don't like it, I can go to the DMV." At that point I was irate. I told them I wanted my money back or my sticker. They told me I'm no longer welcome there...now I steer away from this place. read more

Absolutely love this jiffy lube! Never had a bad experience here as the employees are timely, friendly, and all around worried about your experience. Though sometimes it can be a bit slow due to understaffing or other complications, it's nothing you wouldn't expect from a popular auto shop. Will never take my business else where! read more

Went in this morning and it wasn't busy. Friendly customer service and my renewal and emissions was done quickly. When this station had its first opening it was crazy busy. But now they've been in business for a year and they run it smoothly. Highly recommended. read more

Would not recommend this place! I was taking my husbands truck to get the oil changed. When I pulled up I clearly told them his drivers side window was broken. I had to open up my door to give them my info. I figured that was enough to let them know the window wasn't working. For some reason during my oil change they rolled down the window, and it does not roll back up once it's rolled down. (Which is why I opened the door to talk & didn't use the window) Anyway, they tried to blame me. Telling me I didn't make it "clear enough" and I should have put a sticky note on the window that said "do not roll down window" They pulled the door apart to try to get the window up.. and I came back to a taped up window, his tint scratched off, the lock & unlock button no longer working, the door lock pops off when you touch it, if the other windows are rolled down I can't roll them up from the controls on the drives side, and they didn't put the door on correctly, it's barely hanging on. They also decided to put a sticky note on there for me to make it very clear to not roll down the window?? Which I obviously knew. They were very hard to work with and still refuse to make the situation right. I paid almost $100 for an oil change & ended up with a broken door & window. I would not recommend this place to anyone! read more

Went there early on Veteran's Day for the free oil change they offer to veterans. Cars were going in and out pretty quickly that morning. When we pulled in, less than five minutes later, the staff informed us we had a hole in the oil pan and they couldn't drain the oil or give us an oil change because it would make the hole bigger. We didn't get the oil change that day. We got the oil pan looked at by someone else and they told us there was no leak. Our oil pan was fine. Jiffy Lube just didn't want to do a free oil change for Veteran's day. read more

Fantastic service. Honest, nice and hardworking employees. Can be slow only because some employees are only trained to do certain jobs.

Not very lucky for Eagle Mountain and Saratoga Springs that we have two of the worst Jiffy Lubes I have seen. No desire to please the customer and very slow. Went to the new Jiffy Lube in Eagle Mountain for the first time today praying it was a big improvement over the Saratoga Springs location. Unfortunately, it is just more of the same. On this fine day we did not even get our car serviced. We pulled up to an open bay and were greeted with the following (me) "hi how are you today" (him) no response. Thinking he didn't hear me, I said again "how are you" and he responded with "what can I do for you". I told him I would like an oil change to which he responded "there are four cars in front of you, it will be an hour and fifteen minutes". Let's do the math, one open bay and four cars waiting. Assuming the other two cars had just been pulled in, the math comes to over 30 minutes quoted per car. Hmmm.... Another location that seems to lack urgency and customer service. Makes me think they are both owned by the same person. read more

I have a 1999 Suburban which I bought new in Portland, Oregon area. Since it was new we always went to Jiffy Lube. When we moved to Eagle Mountain, UT I went to this Jiffy Lube. During check out, after saying no to all upsells, I noticed that they did not check and top off the rear differential, which is included in their "Signature Service". I asked why they failed to check and top it off as it is one of the items I was paying for in their Signature Service. I had noticed an oil leak weeks earlier that I believed was coming from the rear differential and I wanted it topped off so it would not run low. The check out person inquired as to why and came back and told me that the plug/bolt to access the rear differential was stripped so they could not check/fill the oil in the differential. I told them that the only people to ever remove/replace that bolt was Jiffy Lube and so it only makes sense that one of their prior techs had stripped it. I asked them to resolve it. Having worked on cars a great deal I knew there is a number of ways to do so. I needed the oil in the differential checked and filled. The guy just said they can't. He then wanted to check me out and pay for the full service. I told him I now will have to take my time to go else where and pay someone more skilled $75/hr to correct a problem that Jiffy Lube created. They ultimately only gave me $10 off. I had to make an appointment at an automotive repair shop and pay $89 to extract the "stripped plug/bolt" so that I could once again check/fill the rear differential. I asked the mechanic who did the work how long it took him to remove the plug/bolt that was stripped. It took less than 5 minutes. The new plug/bolt cost $5.00 but they had a minimum of 1 hour labor. I figure it took three more hours of my time on top of the $89. I will never take any of my three cars to Jiffy Lube. The level of expertise is the lowest. I fear for the people that get anything other than an oil change done there (brakes, tires and repairs of any kind). If they cannot remove a stripped bolt that they stripped, they certainly should not be touching brake systems. The sad thing is, the same owners of this franchise are the same owners of the ones we took all our cars and even a fleet of 12 company cars to in Oregon. We spend many thousands over the years with Jiffy Lube and to get treated so poorly...they won't get another dollar. read more

It's sad that this place is so close yet so unwelcoming. They are expensive and unfriendly. Their coupons still don't make it affordable. It seems they take advantage of you because there is no other option in Eagle Mountain. Well, Lehi is not that far away. I do not recommend this location, or any Jiffy Lube. read more