Solid experience! In and out super fast!…read more Service was good. Price point is high but seems like every place is now days anyway.

I had a really frustrating and honestly stressful experience at Valvoline. As a first-time driver…read morewith a manual transmission car, I expected a basic level of guidance and safety when going in for something as simple as an oil change. Instead, the situation turned into a complete mess that left me feeling blamed for something that could have been prevented. When I arrived, I was directed to drive my car over the service pit. Because I'm still fairly new to driving a manual transmission, this kind of maneuver can be a little nerve-racking, especially in a tight space where there are employees and equipment around. I assumed that the staff would guide me clearly or even drive the car into the exact position if needed to make sure everything was safe. Instead, I was told to drive forward myself with very little direction. As someone who is still learning and trying to be careful, this put a lot of pressure on me. These pits are obviously something the employees deal with every day, but for a customer--especially a new driver--it's not something we're used to navigating. Situations like this are exactly why staff should be helping ensure the car is positioned correctly. When things didn't go smoothly, instead of helping resolve the situation professionally, I was told I might have to pay for a tow truck. That completely shocked me. I came in for a simple oil change and suddenly I'm being told I might be responsible for towing costs because of how the car ended up positioned over their pit. From my perspective, this should never have happened in the first place if there had been proper guidance or if a staff member had handled positioning the vehicle. What made the experience even worse was the lack of understanding or empathy from the employees. Being a newer driver is already stressful, and instead of helping calm the situation and find a reasonable solution, it felt like they immediately shifted responsibility onto me. Places like this should prioritize customer safety and clear communication. Not every driver has years of experience, and not every car is the same. If you run a shop with a service pit, there should be clear procedures in place to prevent situations like this from happening. Customers shouldn't feel pressured, confused, or threatened with unexpected charges over something that staff could easily help manage. Overall, the entire experience left me feeling uncomfortable and disappointed. What should have been a routine oil change turned into a stressful situation that could have been avoided with better customer service, clearer guidance, and a little more professionalism. I definitely won't be returning, and I would recommend other drivers--especially newer drivers or those with manual cars--to be cautious before coming here.

Jiffy Lube coupon fled me there as I needed a fast oil change. This In an out oil changer with…read moreexperience staff was just what I needed

No control over what is supposed to happen. Mixed instructions. Check out was a bit rude. Guy in…read morefront of me was getting the same service. He was given a coupon. I was not! All I was there for was for was emissions and registration! I have used them for the last few years for 3 different vehicles. NEVER EVER HAD THIS TAKE PLACE BEFORE! That's why I am not happy about this!

Jared was so kind to help me out, and work with my schedule. Great pricing,quick response times,…read moreand great communication. Personable and genuinely happy to help. Will be hitting him up for more work on my car in the future.

From the owner: Mobile Mechanic, or you can come to me. Reliable and Great Prices. 4 Years Experience. Oil changes,…read moreBrakes, Automotive Repair Spark plug changes and sensor replacements.

I got a tiny nail puncture on one of my rear tires last week. First I went to the dealership where…read moreI bought my car from and they forced me to replace all four tires because they are so "worn out." Instead today I brought my car to Les Schwab in Saratoga Springs to give a try. They checked all four tires and told me it only needed a patch. It only took them 30 minutes to fix my tire and didn't even charge me a cent. Thank you for being 100% honest with me and thank Grady he did such an amazing job being so patient with me during the whole service! As a tire shop, they never tried to push me to purchase new tires from them. I will definitely come back to them when I need new tires in the future.

I don't feel like I can trust this shop anymore. They tried to sell me on new brakes, saying I was…read moreat 2mm. This sounded fishy as another shop looked at my car just 2 months ago and said I was at 4. So I went home and measured myself, sure enough, I was at 4+. They've lost my trust and I won't be returning to them. I went to them for new tires, they installed and were upfront on cost and got me in right away. That's the only reason I'm not giving them 1 star.

What a pleasant experience! My car registration was up so I drive over there around 1pm to get my…read moreinspection done. Drive right up and into the testing station . Didn't even have to leave my car and it took about 10 min maybe? Drove out, went into the office paid my fees including my ye extra $10 to get my tags right then and there. Overall great experience! Would totally recommend!

Great service and the staff is very friendly and helpful. I was in and out quickly and I had both…read morea smog check and oil change.

I needed to get an emissions test so I can renew my registration and they were able to help me with…read morethis entire process. Thank you for saving me time and money. Excellent customer service and friendly staff. Highly recommend. Sean you're the man!!!

Grateful to the guys who serviced my Honda CRV 2011 on Saturday between 4-5:30 pm. Solved my…read moreongoing issue of 6 months with integrity. See below. 1. Oil change - allows to bring your own oil not requiring up-charging. I will return as long as this is policy. Shows care for customer wallet. 2. Get to sit in my car and recline. Hate sitting in dark little lobbies. Shows care for customer experience. Guys were chatting and making jokes, as they should. They're not robots people, chill out. You're the problem if you think this is a problem. 3. When my oil was about finished, I brought up the silly issue I've had. Been told my radiator needs to be replaced by one shop, had another drain it and replace cap, except radiator cap was a bad brand and WAS the issue the whole time. This awesome guy figured that out, after extra 20 minutes of diagnostic. Replaced with proper cap $10ish, refilled coolant $7. Shows integrity. 1. Oil change - allows to bring your own oil not requiring up-charging. I will return as long as this is policy. Shows care for customer wallet. 2. Get to sit in my car and recline. Hate sitting in dark little lobbies. Shows care for customer experience. Guys were chatting and making jokes, as they should. They're not robots people, chill out. You're the problem if you think this is a problem. 3. When my oil was about finished, I brought up the silly issue I've had. Been told my radiator needs to be replaced by one shop, had another drain it and replace cap, except they replaced the cap with a bad product. The radiator cap was a bad product and WAS the issue the whole time. This awesome guy figured that out, after extra 20 minutes. Replaced with proper cap $10ish, refilled coolant $7. Shows integrity. *Prior to this visit I had no confidence in Jiffy Lube purely based on it being a chain and not trusting car shops ever due to issues like #3. I was tight on time and my dad said just go to jiffy for the oil change. Jiffy, keep hiring guys like this. There was like 4 of them who worked my car together at different points, they all deserve recognition.

Went in around noon for a Headlight Restore, car got in & out pretty fast. Technicians and service…read morewriter was friendly & easy to work with! And amazing result too, Headlights look brand New!

I'd leave a zero if I could. BUYER BEWARE. Not the employees. They work hard but Walmarts…read moreprotocals/ process. To get a tire rotation or fix a flat/repair your tire it's a walk in basis only. There is not way to schedule even a simple rotation. I've called several times trying to schedule It to add to an oil change. And you can't. You have no control and all they say is we have to wait and see. So if they are busy or someone comes to buy tires (the only tire appt. You can schedule btw) ) you are at the back of the line. Your tires wear uneven because lack of rotation. Not their problem. - you don't come in when it was convenient for Walmart or that they had the time to do it. So, forget about that warranty. Do yourself a favor And go somewhere else. Walmart does many things good but their process with tires is horrible

I do my own repairs and oil changes as much as possible. When I run into a jam or something beyond…read moremy ability this is my go to spot even if it's only because of who used to own the shop. It may not be your super white glove dealer service equivalent but they always do a thorough job and for a good price. If you talk to them like a decent person things are smooth as ever. Don't hesitate to choose them, they're usually booked a day out and for good reason. They've helped me out of some serious jams I couldn't fix myself. Very happy every time we've chosen them for our needs and I'm very grateful to them!

On the pricier side. We've taken our vehicles there for breaks and rotors. They've done a decent…read morejob. Still kinda squeaks but no biggy! They will always come back with a ton of other things that "need" to be done. Said our alternator needed to be replaced asap. I was skeptical bc there were no signs of battery dying etc. Took it somewhere else to confirm and they said it was fine. It's been 2 weeks and no sign of battery or car failing issues. Time will tell I guess lol. Overall decent mechanics imo. Convenient for me bc they're close. 2.5 stars.

We took our Jetta here when the check engine light came on right before the registration was coming…read moredue. We knew the code and then they helped investigate the best resolve and they were super helpful, thorough, and totally reasonably priced. There was no pressure and a clear explanation of what was going on. They text and email updates, recommendations and quotes, and went the extra mile for us to be sure things were done in time for our deadlines, and even checked in after hours to be sure the work they did was successful and working! Jeff and the whole team were super nice and I will be going here from now on!

Had a great experience here. I called and they were able to help with my car same day! They were…read morealso kind enough to let me use their upstairs office as a waiting room since I had three busy kiddos. They were quick with their service and transparently honest. Jeff had great customer service and was very thorough with his diagnosis. Overall the staff was very friendly and I will definitely return with any car trouble I have.

Below is Jeppson Auto's response to my original review and below that is my rebuttal…read more... Jeppson Automotive Repair (Owner) a month ago Hi Erick, we appreciate your feed back on the service you received but I am sorry to hear it didn't go to your satisfaction. You asked us to look over the truck for any issues. We did a full and thorough inspection and went over each item we found by severity. We have no $90 jump fee so I'm not sure what you are referring to. We have a diagnostic fee to determine the issue the vehicle was having which is $90, to go through the test procedures and get you the answers you needed. You had several things we brought to your attention including differentials that had excessive pinion bearing play and needed to be rebuilt. My staff informed you, due to the excessive play in the gear boxes and the driveline moving around that it eventually could become a safety issue. I'm not sure to what standard that you fill like you were being overcharged but we are well under national average for automotive repair cost. Your friend I'm sure is able to get you a better price and wewould encourage you to save money where you can but we have overhead and labor expenses we have to cover with the repair cost, while still trying to make a profit. We are happy to have you come back in and we can go over the inspection report with you and actually show you what we found on your truck with it lifted in the air. The last thing we want is for you to feel we made recommendations on your vehicle that it didn't need, so the best way to resolve that would be to show you what we are talking about. Please reach out to me so we can go over all the details and resolve this issue. Bryan@jeppsonauto.com --------------------------------------- Response to Jeppson Automotive rebuttal- Normally, I post criticism and move on, but your response was frustrating enough that I felt compelled to reply, frankly it pissed me off!! You're claiming that the diagnostic charge is standard, yet when I brought my truck in, I clearly told the service advisor that there was nothing wrong with the engine and that I was confident the issue was related to the suspension. I understand you feel the need to be defensive when criticized, that's natural. I also understand how business works; I own and operate one myself. I paid your diagnostic fee and repairs, even though your rates are a bit high and some unjust and just greedy. That, however, is not the core issue. The real issue is that your team attempted to charge me nearly $7,000 for repairs that multiple independent mechanics have since confirmed are completely unnecessary. That is inexcusable. It's not just a mistake, it's taking advantage of people who may not have the knowledge or resources to question your recommendations. I've since had my vehicle evaluated by several trusted mechanics, and they were all shocked and upset by the quote you provided. They confirmed that the work you recommended was not needed. Frankly, it seems like your shop has grown complacent and overconfident due to the lack of competition in the area. Your invitation for me to return and review the changes is not only ridiculous, it's absurd, given the circumstances. I don't think that would be beneficial for either of us. As for the jump-start charge, it is clearly listed on the paperwork I received, so denying it serves no purpose and it's insulting. At this point, I'm seriously considering reporting this situation to the appropriate city, state, and federal consumer protection agencies. It's clear that this wasn't just a simple oversight, you attempted to take advantage of a customer, and this time, you got called out. I suspect I'm not the only one this has happened to. Whether it's you directly or your mechanics, the dishonesty is unacceptable, Period!!

They were recommended to me as a well known, honest auto repair shop so I gave them a try. I live…read moreabout 25 minutes away and coming here was well worth the drive. Everyone is knowledgeable, friendly and professional. Clean and well maintained work area and office. They were efficient and got my job done in the time they estimated. They reviewed what work was going to be done before they started and when they were done, reviewed how everything went. Jeppson Automotive Repair won my trust. They will definitely handle all my auto repair needs in the future.