Below is Jeppson Auto's response to my original review and below that is my rebuttal…read more... Jeppson Automotive Repair (Owner) a month ago Hi Erick, we appreciate your feed back on the service you received but I am sorry to hear it didn't go to your satisfaction. You asked us to look over the truck for any issues. We did a full and thorough inspection and went over each item we found by severity. We have no $90 jump fee so I'm not sure what you are referring to. We have a diagnostic fee to determine the issue the vehicle was having which is $90, to go through the test procedures and get you the answers you needed. You had several things we brought to your attention including differentials that had excessive pinion bearing play and needed to be rebuilt. My staff informed you, due to the excessive play in the gear boxes and the driveline moving around that it eventually could become a safety issue. I'm not sure to what standard that you fill like you were being overcharged but we are well under national average for automotive repair cost. Your friend I'm sure is able to get you a better price and wewould encourage you to save money where you can but we have overhead and labor expenses we have to cover with the repair cost, while still trying to make a profit. We are happy to have you come back in and we can go over the inspection report with you and actually show you what we found on your truck with it lifted in the air. The last thing we want is for you to feel we made recommendations on your vehicle that it didn't need, so the best way to resolve that would be to show you what we are talking about. Please reach out to me so we can go over all the details and resolve this issue. Bryan@jeppsonauto.com --------------------------------------- Response to Jeppson Automotive rebuttal- Normally, I post criticism and move on, but your response was frustrating enough that I felt compelled to reply, frankly it pissed me off!! You're claiming that the diagnostic charge is standard, yet when I brought my truck in, I clearly told the service advisor that there was nothing wrong with the engine and that I was confident the issue was related to the suspension. I understand you feel the need to be defensive when criticized, that's natural. I also understand how business works; I own and operate one myself. I paid your diagnostic fee and repairs, even though your rates are a bit high and some unjust and just greedy. That, however, is not the core issue. The real issue is that your team attempted to charge me nearly $7,000 for repairs that multiple independent mechanics have since confirmed are completely unnecessary. That is inexcusable. It's not just a mistake, it's taking advantage of people who may not have the knowledge or resources to question your recommendations. I've since had my vehicle evaluated by several trusted mechanics, and they were all shocked and upset by the quote you provided. They confirmed that the work you recommended was not needed. Frankly, it seems like your shop has grown complacent and overconfident due to the lack of competition in the area. Your invitation for me to return and review the changes is not only ridiculous, it's absurd, given the circumstances. I don't think that would be beneficial for either of us. As for the jump-start charge, it is clearly listed on the paperwork I received, so denying it serves no purpose and it's insulting. At this point, I'm seriously considering reporting this situation to the appropriate city, state, and federal consumer protection agencies. It's clear that this wasn't just a simple oversight, you attempted to take advantage of a customer, and this time, you got called out. I suspect I'm not the only one this has happened to. Whether it's you directly or your mechanics, the dishonesty is unacceptable, Period!!

They were recommended to me as a well known, honest auto repair shop so I gave them a try. I live…read moreabout 25 minutes away and coming here was well worth the drive. Everyone is knowledgeable, friendly and professional. Clean and well maintained work area and office. They were efficient and got my job done in the time they estimated. They reviewed what work was going to be done before they started and when they were done, reviewed how everything went. Jeppson Automotive Repair won my trust. They will definitely handle all my auto repair needs in the future.

Jared was so kind to help me out, and work with my schedule. Great pricing,quick response times,…read moreand great communication. Personable and genuinely happy to help. Will be hitting him up for more work on my car in the future.

From the owner: Mobile Mechanic, or you can come to me. Reliable and Great Prices. 4 Years Experience. Oil changes,…read moreBrakes, Automotive Repair Spark plug changes and sensor replacements.

We are so SO SOOOO grateful for this Automotive Repair Shop!!…read more Our previous mechanics weren't being honest with us and messed up some parts of our car so that they could charge us more for services and repairs! But it was also a blessing in disguise... because if it wasn't because of the dishonesty of the other mechanic shop.. we would've never came to C Jae's!! And they're sooo honest here!!! great people and amazing services!!! They helped us fixed the actual problem, fixed some more minor issues for free AND they have life time warranty for the major fixes that they did for us!! They found the root cause of our problems and saved us so much more money!! SERIOUSLY!! I couldn't recommend them more!!!! If you're looking for someone honest, reliable, and great at what they do. This is it! No need to go any where else!!!

Took my car in back in July. It needed an AC recharge. The lady at the front was kind, and quoted…read moreme a 1.5-2 hours for it to be done. After coming back to the shop 3 hours later to pick it up, my car was not at the shop. Turns out they took the car to another shop in town who had the correct machines to get the job done. It would have been nice to know that ahead of time instead of seeing my car driven in to the shop from a different shop. Fast forward to now, my AC went out again several weeks ago and I'll need to take it in once more to inspect what is happening. While this service was cheaper then competitors I feel it may have been worth it in the long run to take it somewhere else because I'll end up paying more to get it done again anyway at this point.

All three employees are awesome they helped us get back on the road and had a solution I love this…read moreplace I highly recommend Travis and his two co workers I didn't catch their names but they were working on 8/15 awesome jiffy lube team

Over an hour wait for a basic oil change they advertise a 15 min oil change they have three bays…read more there were 6 cars three were being worked on so an hour was way out of line for an advertised 15 min oil change so I left and went another business where it was 10 min oil change and I sat in my car . Dump this jiffy lube every time I go there a delay sad

They did a great job on a PPI (pre-purchase inspection). We didn't buy that vehicle because they…read morefound so many problems with it. Brought a 2nd car in to them for the PPI. Didn't find any major issues, just scheduled maintenance. We bought that car. The next day the check engine light came on. We went back and there was an issue that was missed because the previous owner cleared the codes (or had someone else do it). They made the repair in 15 minutes free of charge because they missed it. Great guys! Very helpful!

They seem really knowledgeable and educated. I don't live in town, but if I did this is the one I'd…read morebe loyal to. Also, was able to get advice for my car at home! 10/10 would recommend

We took our Jetta here when the check engine light came on right before the registration was coming…read moredue. We knew the code and then they helped investigate the best resolve and they were super helpful, thorough, and totally reasonably priced. There was no pressure and a clear explanation of what was going on. They text and email updates, recommendations and quotes, and went the extra mile for us to be sure things were done in time for our deadlines, and even checked in after hours to be sure the work they did was successful and working! Jeff and the whole team were super nice and I will be going here from now on!

Had a great experience here. I called and they were able to help with my car same day! They were…read morealso kind enough to let me use their upstairs office as a waiting room since I had three busy kiddos. They were quick with their service and transparently honest. Jeff had great customer service and was very thorough with his diagnosis. Overall the staff was very friendly and I will definitely return with any car trouble I have.

My step daughter took her Expedition to R & R for some minor repairs after picking up her vehicle…read moreon her way home she experienced a problem she contacted the shop they told her to return the vehicle, they diagnosed the concern and told her they had made a mistake and the Expedition would need a new engine, they put a brand new engine in her vehicle for free it was in a timely manner and they stepped up and took care of her never tried to get out of their mistake, If I wasn't a mechanic myself I would be taking my care there!! As for a previous review I read $95.00 for a oil change most cars take 5 qts of oil synthetic oil is about $10.00 a quart, oil filter is about $7.00 and an air filter is about $15.00 add all this up and they knocked off $20.00 they spent at least 45 minutes of labor on your vehicle I figure this cost the shop around $75.00 to get a bad review!!!!

This business is garbage. check engine light came on, auto zone gave us the code. took it in and…read morethey said they couldn't read the code history and charged us a $195 diagnostic fee. Then tried to charge us $400 for a transmission flush which only a change is recommended for my vehicle ever. on top of that, tried to say my clutch for my automatic car might need replaced. Maybe they meant automatic clutch packs, but at that point they should have said I need a new transmission. scam artist all around.

I had a rock chip repaired by Laura and it looks great. She was so personable it made me feel…read moreconfident that she knew what she was doing and did it well. I received prompt expert service and will be returning for any services that I need.

What a pleasant experience! My car registration was up so I drive over there around 1pm to get my…read moreinspection done. Drive right up and into the testing station . Didn't even have to leave my car and it took about 10 min maybe? Drove out, went into the office paid my fees including my ye extra $10 to get my tags right then and there. Overall great experience! Would totally recommend!

I got a tiny nail puncture on one of my rear tires last week. First I went to the dealership where…read moreI bought my car from and they forced me to replace all four tires because they are so "worn out." Instead today I brought my car to Les Schwab in Saratoga Springs to give a try. They checked all four tires and told me it only needed a patch. It only took them 30 minutes to fix my tire and didn't even charge me a cent. Thank you for being 100% honest with me and thank Grady he did such an amazing job being so patient with me during the whole service! As a tire shop, they never tried to push me to purchase new tires from them. I will definitely come back to them when I need new tires in the future.

I've used Les Schwab since they've opened to fix flats or add air to my tires but unfortunately…read morethis month I've had two expensive repairs. The first was a full brake job on my car. They did an excellent job and I can tell my brakes are much better than they were before. A couple of days after I had my brakes replaced, I hit a pothole or some debris in the road and punctured my tire. I have the type of car that if you ruin one tire, all the tires must be replaced. I left my car in the parking lot overnight because it was after hours, and it wasn't safe to drive. I called the next day to let them know the car was there and that the keys were in the dropbox. They quickly got to my car, replaced all of my tires, and they are smooth. The only silver lining was that I knew I was going to need tires soon, just came sooner than I expected. I think they always do a really nice job. They give you plenty of price options, are courteous, and answer all of your questions quickly. I will definitely keep coming back to Les Schwab in the future. Hopefully not anytime soon because this was an expensive month.

Best experience EVER at Discount Tire in Saratoga Springs Utah…read more Had Porter help me with some tires that had very uneven wear because the vehicle needed an alignment. Porter went WAY BEYOND what was needed to help me brain storm various solutions to getting these tires on my Dually vehicle. It was too tall to put on their rack for front end allignment. If I could give Porter 6 stars I sure would. Thank you for your exceptional service. Ken

I brought my Subaru here for a tire install and a wheel alignment. Unfortunately, the technician…read moredid a completely rushed and negligent job. When they handed me the car back, my steering wheel was turned sideways/crooked, and the technician had handwritten "not adjustable" next to my front right camber specification and claiming rear left toe was maxed out. Knowing that Subarus have factory camber adjustment bolts, I took my vehicle to a specialized mechanic shop for a second opinion. They put it on their diagnostic rack for free and confirmed my suspension was 100% healthy. The only reason the alignment numbers looked "maxed out" was because the Discount Tire technician failed to center and lock my steering wheel straight before starting the alignment. I had to drive back to Discount Tire to demand they fix their mistake. They put it back on the rack and magically got all the numbers perfectly into the green zone using the factory adjustments. To make matters worse, the same technician who did the lazy work asked me, "Did I say the camber couldn't be adjusted?" When I pointed out his own handwriting on the paper, he admitted, "Oh yeah, I didn't even look at it." Crazy. It is completely unacceptable for a paying customer to have hours of their time wasted because a technician admits they didn't even look at the factory adjustments. Stay away from this location or check your alignment sheets and car closely.