I noticed my car was leaking on Thursday, September 15 and I spoke with Rush that same day. I was able to drive my car down there on Friday and I left my keys in their drop box. They worked on it first thing Saturday, which was great and I believe I picked it up that afternoon. The radiator cost about $487 total and I thought everything was fine from there on out. On Sunday I realized that my outside temperature gauge wasn't working, so I called in Monday and they said they must have forgotten to plug it back. I took it back Tuesday and they plugged it, everything worked fine after that. I was driving home from work Wednesday, September 19 and my car overheated on the freeway, so I pulled over and called Rush because I just barely had the radiator replaced and it shouldn't be doing that. I spoke with Quincy and she said that they would have a tow truck come out and grab my car and take it back to the shop. I asked Quincy if the tow truck would cost me anything, she asked Dan and he said that it would not cost anything.
The next morning I called in to get an update on my car and spoke with Dan again. He said that my car blew a head gasket and it was "astronomical" to fix as far as pricing goes. He proceeded to tell me that it was going to cost roughly $2,100 to fix. He said that I could call around and do my due diligence to see if I could find a cheaper quote. A few hours later, I called back and asked Dan if he could check my warranty plan through Mastertech and see if the head gasket would be covered. I have a warranty through Mastertech that I purchased at Mark Miller Toyota last November. Dan told me that he would call in and get back to me. About a half an hour later, Dan called and said that he spoke with Mastertech and they said that it would not be covered under my warranty. A couples hours later, I spoke with my boyfriend who decided that he wanted to speak with Mastertech himself just to double check that it was not covered. He called in, gave them my VIN number and they said, "Under my contract, it would be covered," he then asked them if they could see in their notes if anybody has called in to see if it would be covered under my warranty. The person at Mastertech said that nobody called in and even if somebody called in asking a simple question it would be noted in their system, there were NO notes AT ALL.
After hearing this, I was obviously very upset and I immediately called Mark Miller Toyota to request an appointment for them to look at my car.
The next morning, which was Friday, September 23 I called a towing company through my insurance and they went to pick up my car from Rush to take it to Mark Miller Toyota. When the tow truck got to Rush, Dan called me and said, "So you found somebody to cover your warranty?" I told him that my boyfriend called Mastertech and they said that it is covered under my warranty and that nobody even called in to see if it was. He then said, "Well, that's weird because I called in and they told me it wasn't. Oh, and we're going to have to get this tow bill taken care of." I was really confused when he said that because I SPECIFICALLY asked Quincy when my car was on the freeway if the tow truck was going to cost me anything and she said NO. Dan then "remembered" that we had that conversation and said goodbye.
My car was taken that same day to Mark Miller and I just picked it up yesterday, September 19. Neil at Mark Miller checked my car out, had some of his guys drive it around, and they couldn't find ANYTHING wrong with it. They think the car overheated due to an air bubble being trapped in the radiator after it was replaced. I've been driving my car around and it works just fine. How do you go from a blown head gasket, which is going to cost $2,100 to fix, to there's nothing wrong with it? I walked away paying $55 for a diagnostic fee at Mark Miller. read more
