Prompt, professional, honest service. Took my '18 alltrack in for a oil change and leak inspection…read more The lead mechanic was honest about the simplicity of the issue and didnt charge any extra diagnostic fees. It was a $12 fix per the drain plugs are plastic and dealer reused them when they changed the oil. I'll be back for all my VW service needs.

I have a 2008 VW Touareg. Mark has done quite a lot of work for me starting with replacing an…read morealternator, replacing my entire drive line and also replacing my gas tank, which had a crack in it. Mark's work was done perfectly and finished on time. His prices are very reasonable and are a lot less than the dealership. A good, honest mechanic is worth his weight in gold, especially when you're trying to keep an old car like mine running. I won't go anywhere else.

For my past few repairs I've been going to Ashley Auto repair cuz a friend of my recommend that…read morethey do great work and I must say the price was reasonable for the work was was not great whatsoever and every repaired that they did within 5 days or something else was wrong or something that could have been tied to a repair if I was damaged when they were doing the repair they claim they didn't do but this is the worst mechanic shop in salt Lake City I wouldn't recommend no one to do business with these guys and I'm no longer doing business with these guys terrible business

I live across the street took my truck there that ONLY needed a tune up, they asked for 580$ …read more.. yeah I know where in their mind did they make up those numbers. WORST REPAIR SHOP ever! Pls if ya live in the Glendale/Rose Park area do not take your vehicles here unless ya wanna get ripped off. Where's the negative stars when u need it.

I have gone here 3 times. The first time because I didn't pass inspection and they took care of it…read more The second time was a check engine light that they took care of for no cost. This last time, my clutch was having issues. It went out at work and they had a good suggestion for how to get it towed. They fixed in under 2 hours and I think the charge was very reasonable. Every time I have go in they explain what they do and things just work right.

This is, hands down the best automotive shop I've ever had the pleasure of working with. The fixed…read moremy car day of (including getting new parts), the price was more than right, it was phenomenal, the customer service was excellent and the location is central in SLC. Paul and Emmett are honest men with integrity, a rarity in the car repair business. Highly recommended.

The person who worked on my fiancé's car smoked cigarettes inside of it. His seats are cloth and…read moreabsorbed the cigarette smell and since picking it up his car has reeked. We found cigarette ash inside his cup holder and around his car. Extremely unprofessional especially considering the outrageous amount they charged for parts and labor. Hopefully the right person sees this and decides on going elsewhere to avoid having their car smoked and ashed inside of.

Took my daughter's car to get serviced and emissions test. First time using this mechanic and had a…read morewonderful experience. Scott especially is patient and positive and makes sure the job is done right. I had to make several attempts to get the emissions and they always were supportive and helpful. I highly recommend this shop. The crew there is top notch!

I don't normally leave reviews, but this tire shop absolutely deserves one -- and not in a good…read moreway. I brought my car in to have my tires changed, and they completely botched the job. The first time, they replaced them with tires that were separated and unbalanced. Yes -- actual unsafe tires that made my car shake. I had to return three times just to get something as basic as a proper tire installation done correctly. Each time, I was met with excuses, zero accountability, and terrible customer service. No one apologized or even seemed to care that they had put me at serious risk by installing unsafe tires, until my daughter called them several times to get it fixed. By the third visit, they finally managed to fix it, but by then I'd lost all trust in their competence. If you value your safety, time, and money -- avoid this place completely. They don't check their work, don't care about customer satisfaction, and clearly don't know what they're doing.

They get 5 stars just for the smiles they gave when I got into the shop. I, for one, love mom and…read morepop shops as they always treat you like family. Got me in and out, and did some quality work. Can't beat that!

WARNING: Avoid This Auto Shop - Predatory Practices Targeting Single Mothers…read more 1/5 Stars - Extremely Poor Service and Dishonest Business Practices I am writing this review to warn other single mothers and anyone who may not be mechanically inclined about my terrible experience at this auto shop. They completely took advantage of my situation and lack of automotive knowledge. What Happened: I brought my car in for repairs and ended up paying $3,000 - money I had to withdraw from my 401(k) retirement savings as a last resort. Despite this enormous expense, my car still has the exact same problems: Check engine light remains on Clunking sound in the back persists Unacceptable Response to My Concerns: When I returned to address these ongoing issues, their response was shocking: Two technicians claimed they "don't hear anything" (despite the obvious clunking sound) Their solution? "You'll just have to wait until it gets worse" They showed zero accountability for the work they charged me for Additional Issues: Emissions test: They performed an emissions test knowing it would fail due to their recent work, but never informed me beforehand Tire pressure sensors: Initially claimed they would check them, but when I returned, they simply turned off the warning light and then quoted $75 per tire for actual repair The Bottom Line: This shop preys on customers who don't have extensive automotive knowledge. They charged me my life savings for repairs that didn't actually fix anything, then dismissed my legitimate concerns when I returned. No one should have to drain their retirement account only to be told to "wait until it gets worse."

Why are all these reviews talking about Thomas Tire?? This is TIM'S AUTOMOTIVE AND TIRES.read more

I came to Richins because multiple people in my neighborhood recommended them and said they've been…read moreusing them for years on multiple cars. My ford explorer failed its emissions test and richins got us in and fixed it for $200 less than what the dealership had quoted me. They also noticed my tires were getting old and pulled up three quotes for options of tires, but didn't pressure me to get them there and said it was just so I'd be aware of the ballpark estimate of how much it'll cost once we do replace them. We worked with Kelly and he was hilarious, kind and so helpful. This was my first time at richins but it won't be the last. Thank you!

didnt dispose of my old tires after i had them switched out for new ones, charged me for the…read moredisposal of them, and then tossed them back in my car and called it a day. not good customer service either. would not recommend unless u wanna be charged for things u didnt have done

After my prior car buying experience was not the best at a Utah dealership (a three-letter acronym…read morethat will not be named), I was going in jaded and very guarded. I started the search process thru Cars.com found a couple cars I was interested in and reached out to the respective sales reps. Shelby reached out promptly to ask a few questions and set up an appointment. I met Shelby at the dealership where she asked a few more detailed questions and listened intently before I took a test drive. I liked the car, but there was another on the lot that I had marked to test drive. Shelby asked if I had seen that it had been a minor accident, which I had missed during my review of the online details. She suggested a few other options, but they didn't fit what I was looking for. I explained I had another car I was test driving that day, with more in days coming. Near the end of this visit the sales manager, Ray, introduced himself and offered his help if there was something that I needed and Shelby was unavailable. During the week Shelby reached out to see how test driving was going. She was inquisitive and offering her expertise without any high-pressure sales technique. Not once did I hear anything like "I have another interested party." or "This price is special and won't last." to encourage a hastied decision. After testing driving the other vehicles, I reached out to Shelby to check if the car I liked was still available, and if so that I would like to move forward with the purchase. To ensure reliability and condition of what I was about to purchase, I asked that they allow me to do a pre-purchase inspection at an independent service shop - which was no issue. While we waited for the final documentation prep Shelby mentioned snacks, beverages, and food they had available then escorted me to their STI Cafe where they have fresh-made sandwiches and baked goods, fruit cups, yogurt, along with an assortment of candy. During midday hours you can get a full lunch. Much to my surprise this was complements when purchasing a car. It'd be a lie to say I wasn't very suspicious - again, based on my prior experience at another dealer. The seating area was bright and clean with a few semi-private nooks with tables, open high and low seating areas, plus a kids play area with a car to examine and a mini drag race ramp. The wait was a little bit long and Shelby checked in with me a few times during. None of it felt phony or fake, just surprising in a good way. When everything was ready I met with John in finance to complete the transaction. He confirmed all necessary details then an assortment of warranty and maintenance packages were offered with suggestions and no real pressure. Descriptions of differences between various offerings and how that changes out-of-pocket expenses in the event. No pressure, but rather a discussion. While car buying is always a little stressful, I didn't feel like I was pressured from Shelby or anyone I worked with to buy this or add that. As a female, I did my research and let Shelby know what I was interested in and she listened. She talked with me and not at or down to me. I wouldn't hesitate to work with Shelby again strictly for how she handled every interaction. If you're in the market to buy a car, I would suggest Mark Miller Midtown Subaru. Ask for Shelby.

I brought my Subaru Forester to Mark Miller Subaru Midtown for their Beat the Heat A/C special…read morebecause my air conditioning was working intermittently. They found the refrigerant was low, recharged the system, checked for leaks, replaced two O-rings, and sent me on my way. Unfortunately, after the repair, the A/C would only stay cold for about 15-20 minutes before blowing warm air again. I brought it back six days later, and they determined that the A/C compressor was failing after it heated up. Because this required another diagnosis, there was initially going to be a $120 diagnostic fee. I explained that I felt this was related to the original issue I had brought the vehicle in for, and Brad Schatz took the time to listen to my concerns. He agreed to waive the second diagnostic fee, which I thought was a fair resolution. No one likes having unexpected car problems, but what stood out to me was how Brad handled the situation. He treated me respectfully, listened to my concerns, and worked with me to make things right. That's the kind of customer service that earns my trust, and it's why I'm happy to leave a five-star review.