I come here for inspections only, as I usually do maintenance and repairs myself. The building is in a convenient location, is relatively clean, has free WIFI and they are generally pleasant people. Inspections are just like anywhere else, you wait in line, they take 15mins and you're out. From what I could tell, the employees seemed proactive and interested in doing the work quickly and efficiently. Car passed and after I paid, the guy who drove my car out of the shop held the building door and car door open for me. I guess they have to do it, as we exchanged very awkward glances, then stared at the ground and left. If that's the worst part of the experience, I can't really complain. 3 stars. Nothing to tip either way good or bad. I'll be back with the next car. read more

Left the engine bay messy, didn't vacuum or wash windows even though receipt said the service was done. Too busy talking on their cell phones as they worked. read more

Great service and staff. Everyone was super helpful and nice. Antonio makes you feel very welcoming and super energetic about his job. I would definitely recommend. read more

I go here whenever I need an oil change, tire rotation, or inspection and I've always had a good experience. Shout out to Michael M. (who I thought was introduced as Martin, sorry if I was mistaken!) for pointing out my low brake fluid today and checking with me about the cost of the brake pad replacements. He was so friendly, helpful, and patient while explaining things to me. I'd recommend this location! read more

Service is good, but prices are outrageous. $90.00 for a synthetic oil change is ridiculous. Midas will give you an oil change for half the price and include a tire rotation. read more

Took my VW here a few months ago. They changed the oil, but when I took the car home, oil leaked all over the driveway. Huge mess. Took the car back and they told me they forgot to empty the drip pan, but that there was nothing left in there. Took car home again and it leaked again. Took the car back and they emptied the rest of the oil in the pan, then told me to go to ACE to buy some cleaner that I could use to scrub my driveway. Instead of making it right by sending someone to clean the Exxon Valdez of Durham, they offered me a free oil change next time. Not even a refund! I will not be returning. read more

Best Jiffy Lube in the area. Kind and friendly staff. Plan to spend some time due to the popularity of the location.

I was at this store for an oil change and had a problem with one of its employees (Benjamin)he was very rude and non curtious. Someone should give him a course on being mice to people Also I was quoted a price by one employee and he said no they were wrong .He is not good for a business like this read more

Martin and his crew took care of me when I needed a State Inspection today! Great service, thank you!

I was pleased with how quickly they serviced my car for state inspection and pleased to see plexiglass at check-out during this Covid pandemic. However, I was greatly disappointed that none of the staff were wearing masks--not even when coming inside to ring me up. I know it can be a bit controversial, for whatever reason--however it is a state mandate right now. read more

I had a fantastic service here as I was immediately greeted by staff and assisted right away. My wait time was short, they performed the oil change very quickly and efficiently and also told me what else I should get done but didn't need to today! Super friendly and helpful staff highly recommend! read more

This was my first visit to this location.They were quick and very friendly, what a great staff! Antonio and Trayshon were great!

$100 for an oil change on a Jeep. Oil all over engine compartment. Oily hand prints all over the vehicle. I won't be back....

I tried to get my Lexus ES350 inspected at the Hwy 54 (Hope Valley Commons) store. They weren't busy, but still took 20 minutes to tell me I needed to have my brake fluid system flushed and refilled.The guy showed me the fluid reservoir; the level was clearly between the two "lines." I asked how much for brake fluid; the guy said, "No, it needs a full flush." $99 I'm told. I said no thank you and he refused to give the car a passing grade. No brake light flashing, my fluid was between the maximum and minimum, new tires, car is in tip top shape and he refuses to give me a passing grade unless I let him do the brake fluid work. I understand a guy trying to sell his services, but this was beyond the pale. I immediately took my car to my garage-guy, who doesn't do inspections. He checked it out and I'm fine -- no brake fluid or flush needed. read more

TERRIBLE. Expensive oil change. Tried to tell me my brake pads were almost gone. Took my car to Pep Boys and the brakes were fine. No way they could've gone from 70% to nothing in the 6 months I didn't get them checked. Bunch of greedy snakes. read more

I stopped in this location during our vacation to North Carolina. My husband had hit something and pulled the splash guard down. They bolted it up at no charge! Also they were quick with my oil change. Everyone there was kind and polite. I would highly recommend them. read more

Really kind staff, clean waiting room with free wifi and complimentary coffee. Quick service with little wait time.

Great customer service that works with your budget!! These guys genuinely care and make sure your car gets the best level of services needed. I will definitely recommend and be back for future services. Thanks for caring and not looking at me as a dollar sign! Also very quick wait time in the mornings! read more

TL;DR- Double check any services they recommend you get here yourself or see your dealer, they are more than willing to lie to your face just to get a sale. Getting my oil changed here was fine, but as we were talking about what kind of oil I'd like to be put in my car the man working me with tells me that my coolant reservoir is COMPLETELY EMPTY and that I should get my coolant flushed... for $119! I said no thank you and went home to check on my levels and, if it needed it, replace my coolant myself. Went to check the level and, lo and behold, it WASN'T EVEN LOW! There was plenty of coolant left. The audacity of this place to lie straight to my face simply because they believe they can get away with it is DISGUSTING and only ensures that I will never go to another Jiffy Lube again. If you think that just because I am a woman you can sell me completely unnecessary items you are sorely mistaken, and I will be telling anyone who will listen to me to never go to this location, or any other Jiffy Lube. read more

Every time I've come to this Jiffy Lube I've felt like they're trying to scam me. Every time it's something different... Either, this is dangerous for your car, you need to fix it. Or, this could cause your engine to burn up. Or, you need to upgrade the kind of oil your using to this kind that is $15 more. And if you don't listen to what they recommend, they're extremely rude to you. It's only one employee that makes me feel that way every time. And that's not comforting as a woman whose father is a mechanic, thus I know how to take care of my car and change my own oil, I just don't have the tools to do it here in Durham. I have had good experiences at jiffy lube, just not at this location the past 2 times. I would not recommend coming here if you don't want to feel arm twisting. I won't be back. read more

This location is both inept and dishonest. They attempt to up-sell you with unnecessary services and upgraded oil types. My car calls for conventional oil, which I have always used, and they argued with me that it called for synthetic. I changed the oil the time prior and after the Jiffy Lube service and found that they had stripped the drain plug by using the wrong socket size. On previous trips they have left the old oil filter gasket on causing there to be two, which of course leaked. They also left the oil filler cap off which caused oil to spew across the engine compartment.This is the third problem caused by the same Jiffy Lube location for a simple oil and filter change. I will never use another Jiffy Lube for any automobile service, they cannot even handle the most basic, routine maintenance. read more

So I normally take my 2001 Ford F150 Super Crew to the dealership, but I was way overdue for an oil change and couldn't get over there so I dropped by my neighborhood Jiffy Lube. Yup, I know the horror stories, but these guys were so nice, so polite and so professional that I quickly forgot all that. Did they try and upsell? Sure. It's part of their job. They do it at the dealership too. Were they aggressive about it? Nope. They were very polite and competent. I'll go again. read more

I dropped my car off at 4:25pm with the assurance that it would be inspected by 5:00pm when they closed. I returned just before 5:00 and was told that their system could not connect with my car and that I should come back the next day to try again. A few minutes after I left I realized that I did not have my registration card, so I turned around and hurried back. While in the process of closing the shop the attendant I spoke with was trying to ask the others if they had seen my registration card and was told that they never took it out of the car. He looked in my car and of course it was not there, so he searched the shop himself and found it on the wet, nasty floor!!! My registration card was handed back to me soaking wet and creased with dirt. Needless to say, I don't think I'll be back!!!!! I hesitate to believe that they even tried to inspect my car. read more

Avoid this place like the plague. I came in for a simple oil change and this Keystone cops operation couldn't get anything right. It took forever, the staff was unprofessional, and was even smoking in the service bay. They lollygag around with no sense of urgency. I have no confidence that the work done here was actually done, let alone done right. read more

I've been coming to this jiffy lube for years. I came in for a tire pressure check which they did, and they notice an unusual sound coming from my engine... I noticed it too this morning and they did a quick check and found a huge stick caught in my AC fan. I was in and out in 2 minutes, never having to get out of the car with the 2 kiddos. Thank you guys!! read more

Scammers and horrendous customer service. They tried to scam me and upsell me nearly $200 because I'm a woman. I maintain my car well, and it is in great condition. I needed a quick oil change, and that's it. From the time, I walked in, the guy at the front desk was so cold and rude and mumbling to the point I could barely figure out what he was saying. He did not have any semblance of customer service skills or social skills for that matter. Furthermore, he tried to insult my intelligence and scam me because I'm a woman. After I tell him the type of oil change that I want, he tries to insist that I get the higher priced one that would be $100. I stand firm and tell him to stick to the type I requested. After the oil change, I'm called over to see my car. He has the hood open and starts pointing at random shit, not even at the correct parts at that, and stating bullshit like my radiator needs to be flushed and that the oil is corroded (oh look, how it's brown! *eyeroll*). BULLSHIT. Again, I stand firm and have to be insistent repeatedly that I came here for an oil change and explicitly stating that I'm not paying him that. I came here for the type of oil change that I requested. AND.THAT. IS. IT. As I'm checking out, he continues on with this rude, cold, angry demeanor and attitude. I mean it just wasn't anger, it was like a level of serious rage that bubbling under the surface of his skin. Really, just a disgusting, rude attitude and tried to literally scam me out of HUNDREDS of dollars because I'm a woman. Went back to my trustworthy, regular mechanic. We talked about this incident too, and he was like, yeah, you definitely did the right thing. Don't fuckin try to scam women, young people, or anyone for that matter. Also, they did NOT do a single thing on the list of complimentary services and yet they checked every single one off. Tip to anyone going to any kind of mechanic, always stand firm and get only what you came in for. Take before and after pictures in case they tamper with your vehicle. And ALWAYS get not just a second opinion, but a third and a fourth before even THINKING about paying more for repairs or maintenance. read more

These guys were fast, courteous, and friendly. They honored my Groupon with no problems and got my Subaru serviced quickly. I appreciate their friendly attitudes and great service! read more

I brought my car here on Sunday 3/17/13 around 3:30pm. Quinton greeted me and helped get me and my toddler to the waiting room. The clerk explained everything they did to my car in plain terms. When I was leaving John helped my son and I get back in the car. Will definitely return. read more

Got a simple state inspection. Easy. Painless. They were VERY nice. Would definitely return to this place again.

Outstanding service on every level. Polite, professional, and quick oil change. I will be a dedicated customer at this location!

Everything went fine except for the suggestion to replace the battery. This is a rough narrative of what took place... ---- The technician shows me the battery test printout showing that the battery is dead: "Your battery is dead. We can replace it... we are currently running a special $30 off $150. The battery can be serviced at both AutoZone and Jiffy Lube." I reply, "Oh, OK. The battery is still under warranty, so I'll have it replaced where I purchased it." After declining the suggested services, I walk back to my seat. As I process the battery situation, I realize that I should have taken the test printout. I go back and ask for the printout a few minutes later. Technician looks for the printout, "Here it is. But, let me make sure it's correct." He leaves and checks with another technician about the report and comes back a minute later, "Apologies, this is the wrong report -- your battery checked out fine". ---- I don't want to presume that I was being scammed, so I will write it off as a genuine mistake. However, even as a mistake, it lowers the quality of service quite a bit in my mind. If you are told that you need something done and you think that you don't need the service, please have them double-check your car. read more

The Jiffy Lube staff at this location are second to none. They go out of their way to be courteous, helpful, and professional. My cars have been here twice for a minor service and, in both cases, I thought I was dealing with emergency situations. On both occasions, the repair required a very minimal solution. My trips to Jiffy Lube didn't cost much but I was made to feel like their most valuable customer. Kudos to these guys! I would not hesitate to bring my cars here for anything. read more

I've used Jiffy Lube on 54 for 5 years. I've also always used the 36 dollar Groupon. Which covers the oil change, tire rotation and rain x. Today however I was charged an extra 8.36 on top of my groupon. I have NEVER been charged anything additionally in 5 years. I think that it is really bad business to offer a coupon and then add additional charges (out of blue). With the additional charge and my groupon my oil change total was more expensive then the 2 Customers who left before without using a Groupon. I do not require special oil so that was not the additional charge. The point is they have lost my business. Pep Boys charges 29.99 for an oil change and simply put I was not happy with how a frequent customer was treated today at Jiffy Lube. I'm a woman but I'm no idiot. My oil changes and inspection will take place elsewhere. Bad business. read more

I had a great experience in this shop and would recommend the services to anyone. I went in for a simple oil change and the technicians promptly got to it. I didn't wait long at all, like you would at most shops. The manager that day, Martin, even explained that I needed to get a couple of other things done to my SUV soon but none of it was immediate. It felt great not to feel like someone is trying to force you to get something done that you can wait on. Thanks Jiffy Lube!! read more

I arrived at Jiffy Lube right when they opened at 8am. I left at 8:35 with an oil change, tire rotation, and inspection. They vacuumed out the car and washed the windows. The employees (I spoke with three at various points) were all polite and professional. I really can't think of anything to complain about - I did have to adjust my seat when my car was returned to me (gasp!) but that's really nothing. You could argue it made the 15 foot drive from the bay to the pickup zone safer... As to price, I happened to have a Groupon, and they were running a promotion that gave 15% off of some services. Between the two, I paid half of what the "full price" services would have cost. My wife has had similarly pleasant experiences at Jiffy Lube. They're always fast and friendly, and there's usually a coupon or discount to be found. I'd recommend them. read more

Where can I start. I have spent thousands of dollars at this place and the only things they have been good at are lying, changing oil, and state inspection. I wouldn't trust them with anything else. They use after market products that break down quickly. Had my belts changed there and power steering pump which they did a horrible job. My car was still making the same noises it was in the first place. The "Super Mechanic" said "Oh your belts are supposed to squeal when you turn the wheel". What a GED incompetent liar. I feel they got their degree from Toys-R-Us. I had to take it to Kia the next day who said everything they did was wrong and had to pay twice because This Shty Lube on Hwy 54 wouldn't refund my money. Now my fan belt has gone bad which I replaced about 5 months ago from there and I gotta get that fixed again. Avoid this place read more

I go here to get the inspection. One inspector ( Female) working here is little crazy .she wanted parking lights in the head lights .which is not originally in my Chevy aveo. Other than good place . Fast service. read more

I went to this location at the end of July, for an oil change. Then my car was suddenly started losing a lot of oil, so I took my car to the dealer to have it check out. Come to find out that the guy at Jiffy Lube put my oil filter on wrong causing a oil leak. He said if I would have gone another day I would be buying a new motor. I will not be going back to this location. read more

I purchased a Groupon for an oil change, tire rotation and it also included Rainex on the windshield and vacuuming the interior of the car. I also had my NC inspection during the visit. I'm not sure they actually did everything in the 15 minutes I was there. I had to ask about the Rainex on the windshield and they didn't do the vacuum inside. I took a trip the following week and had some car trouble and they discovered two of my lug nuts were missing. When I got back I took the car by and the manager was very nice and told me he would order the lug nuts and would have them in a few days. Four phone calls and two visits later I finally got them put on today. I checked in and ten minutes later they said that someone was going to get them and it wouldn't be long. This was after I called on Saturday and the manager told me to come by today. He knew then he didn't have them. Not happy with this place. read more

Very impressed with my recent visit to this JL....the staff was outstanding. Extremely well mannered, professional, and quick, as promised. This was my first time coming to this location, because it's near my workplace. They certainly earned a regular customer. Thank you! read more