Literally awful. I called to see if they were busy at the time as I was on my lunch break and needed a standard oil change but wanted to make it back to the office ASAP. They said come on in, we'll get you in and out.. half of that was true. I wanted to get out of there as fast as possible. I specifically asked them to tell me the price before the oil was changed and they told me to just sit in the waiting room. Guy comes in and tries to say it'll be $79! I said no way, I will go somewhere else and he told me they had already put the oil in my car when I explicitly asked to be told the price before the labor was completed. He said he could do $46, and I told him I saw $20 online. He told me he would give me a $10 off coupon since I was a first (and last) time customer so it would be $36. Okay, fine. Guy takes 20 minutes to peck at the keyboard and insert me into the system, lost a customer because he took so long, and then said my total was $48 after tax! No? I don't care about the money, it's the principle. That's bad business. He told me he would give me "synthetic oil for the conventional oil price," so my total was around $25 after all the back-and-forth. Ridiculous. Will not be back. $79 down to $25, are you kidding me? read more

I never imagined i would experience such good customer service at a Jiffy Lube but i did at this location this past Saturday. I brought my dog with me and everyone was gushing over her like she was their own pet. They were genuinely friendly....not just being friendly because its their job. They made me feel like a very valued customer and not just some guy that wanted an oil change. They suggested some things i might want to do to the car but were not in any way high pressure about it. When i left they opened the front door for me, walked me to my car, opened my car door for me and smiled and said have a good day. I live on the other side of town in the city of Atlanta but will definitely come back here for any future oil changes. read more

Good sevice, didn't go overboard trying to sell me fivolous extras or upsell. I'd go back.

AVOID THIS PLACE!! I went to this Jiffy Lube to get an emissions test and oil change as my tag was set to expire in a few days. They told me I needed brake fluid because the fluid in my lines was getting old. Okay, I'm here anyway, what the hey? I have my hand-held thigh toner so I'll get some exercise while I wait. Jamie, the girl at the counter says, "You have a thigh toner, I was telling my friend about that." I say, "Yeah, it's great. Im gonna use it while I wait." So, $125 dollars later the oil change is done and the brake fluid changed...but NO EMISSIONS TEST!!! WTF?!?! "Our machine is broken, but we can give you $3 off if you come back when it's fixed." Ummm, WHAT?!?? THREE WHOLE DOLLARS?!?! I just spent $125! So, I leave. I discover the next day that I left my thigh toner. I call the store. The Christopher says, "Jamie must must've put it up for you. We'll hold it for you." So, I tell them I will come by next week to get it. I ask if the emissions machine is fixed. "No," says Christopher, "we are still waiting on service. Maybe by the middle of next week." GROAN! Seriously, this is the main service people come to you for!! I decided I would have to spend the $20 on the emissions test elsewhere as I have to have the tag before the 16th. I stop by the shop a few days later to get my thigh toner. A new girl is at the front, her and the manager Christopher look everywhere...no dice. Give us your number and we will call you when Jamie comes back. This Jamie chick has taken my toner and these people offer nothing. They don't even ask if I still need the emissions test. Very poor customer service. SAVAGE! I call back at the end of the next week to make sure they have my thigh toner before I go over there. "Jamie, hasn't come back, and your toner is not in the shop." No apology, nothing! Just a statement of fact. Bottom line, this place SUCKS!!! I came to thIs location because the service at the Jiffy Lube down the street had deteriorated. I have been going to Jiffy Lube be for 7 years. You just lost a customer for life! I recommend Tilly Mill Auto Service Center. They won't sell you stuff you don't need, make sure you get what you came for and they are good! read more

Came in today and he said they closed at 6pm. I came yesterday well before 6 and he said it was a holiday and everyone was leaving early for the football game. The jiffy Lube up the street had a register down and agreed to do an oil change for cash..... SMH I use to be a customer but I'll rather pay dealership prices for customer service. I waited and no one acknowledged me and when they did... he turned me away ... TWICE FOR BRINGING BUSINESS TO THE EATABLISHMENT. Do yourself a favor and go to the oil change spot down the street attached to the other Enterprise Car Rental. Horrible customer service!!! Horrible! read more

These guys were great! Very helpful, friendly, and quick! Would highly recommend this place for oil changes and tune ups.

Friendly service. I did wait 1 hour for oil change and tire rotation. They were very busy and gave discounts for having to wait. I would definitely use this location again. read more

This location was way better then the original one in Tucker. They made sure my truck was taken care of and they redid my oil change free of charge due to the experience I had on Tuesday. I definitely wouldn't mind coming back here they made me comfortable. read more

DO NOT Go Here! 2 weeks ago we took our truck here for an oil change; not only did they spill oil every where causing the truck to smoke and smell burnt as we pulled in the drive. Fast forward to 10:30pm, I'm getting picked up from the airport and the truck is acting up. We stop to check the oil and there isnt any!!! Not only did they not put the right kind or correct amount in but now they also potentially RUINED the engine. These guys SUCK read more

Horrible experience. They changed my oil and put a QUART! too much oil in.... WTF??? What kind of moron. My engine would have exploded w/ the pressure had Hyundai not checked the fluids when I brought it in for a service. But seriously, they almost blew up my car, and din't even offer a refund!!!!! Aftyer admitting they were wrong. read more

Worst place I've every had my car worked on. First time I went there, they called me "little lady" and tried to repair things that weren't on the car. After complaining the manager told me to try them again and he would make things better. Today o went by to get my oil changed, I asked them how long, I had to pick up a child in 45 minutes. They told me 15 for the oil change, but then after they should around talking they started moving other parted cars in the bay. I waited for 30 minutes with no movement of my car and went to get into my car to get my child and one of the guys told me the district manager was the one that gave me the 15 minute time frame, because well he just likes to make sure he keeps people there to pay. So he was going to make my poor child stand outside in the heat to make a buck? read more

So I took my car here to get new brakes back in April and it was the WORST job done of which I will explain why now. 4 months later... I had to bring my car in to my usual place because something seemed off with my brakes. They told me that #1 they used smaller rooters than my car needed. #2 when putting everything back together... he didn't put in the bolt to keep everything in place! When I had this done... there was an incident where the bolt had broken in half and it was a struggle to get it out. I waited until 10 pm for this issue to be resolved of which he was able to get the broken bolt out but failed to tell me he didn't replace it... or that it needed a bolt. It was just put back together... and he was the manager of the place! So here I am 4 months later having to spend 369 bucks replacing and fixing the messy job they did. As I read reviews... seems like they do quick fixes not taking into consideration major issues that can become unsafe and costly for the client later on down the road. DO NOT GO HERE!!!!!!!! read more

WARNING - DO NOT go to this jiffy lube. I have had my vehicle at a couple different jiffy lubes and this particular location charged me TWICE as much as I have paid at other locations. Imagine my surprise when I went to pay and my bill was almost $100 for a 15 minute oil change. A heads up about the cost prior to my service would have been nice. read more

SLOW!!!!! Went in for an emission test. They have two lanes. One for repairs and one for emissions. Two cars are in the repair lane and our car in emissions line. We had to wait until the other cars were complete before our car was tested. There were three employees working on the cars from time to time- washing windows and vacuuming. The employees had no sense of urgency. They should had told us the wait would be 40+ mins. SLOW SLOW SLOW!!! read more

Totally took advantage- Lure you in by telling you it's $45 and end up with $105 bill b/c of type they used. Might have been nice if they explained that to me- Called my dealer after- Didn't need the synthetic until 75k! Won't be going back! read more

I love this jiffy lube. They do a really great job. i had my oil changed here twice so far. It did not take long at all. I will be giving them business again on my next oil change read more

My friends car broke down and needed a belt put on. We dropped the car off over night and showed up the next day just after the store opened. We were told the belt would be put on by the end of the day and given we were given a reasonable price. I had to return to the Chattanooga area that morning but called twice during the day to check the status. Both calls resulted in a run around and I was not given a clear answer. I was even told that someone would call me back, they never did. Due to the lack of information and the importance of the repair being done I dove back down from Chattanooga to check on the car in person. Upon arrival at around 5:00 PM I was told that the mechanic making the repairs never showed up. I asked why I was not told the repairs were not going to be made. They had no answer. I took the vehicle elsewhere. read more