I had a mixed experience here. The actual service performed on my car was fine and met my…read moreexpectations. However, the customer service at drop-off left a bad impression. I arrived right at closing time and was about to place my key in the after-hours drop box when two employees were leaving. One of them said, "we're closed." I explained that I was just dropping off my key and planned to use the drop box, or come inside if possible. He responded that the alarm had already been set. He did take my key, filled out a short form, and placed it in the box, which I appreciated. When I returned to pick up my car, I mentioned that a more courteous greeting--something like, "Hi, we're just closing, can I help you?"--would have made a difference. Cliff responded with, "I could have been polite, but you can go elsewhere." That interaction was disappointing and overshadowed an otherwise satisfactory service. Based on this experience, I won't be returning.

Went in this morning to see about what I thought was a flat tire. The technician indicated the…read more"whatchamacallit" on the tire had broken and was letting all the air out. Everyone in the office was super friendly and my tire problem was quickly fixed for under forty bucks. Yes, I definitely recommend the shop and will be back!

Everyone that works there is super nice and helpful. I was in and out in about 10 minutes getting…read morean oil change. John was very helpful and nice!

I came here a few days ago and had a great experience! Everyone working was really friendly and…read moreopen to questions and a providing me with a complete service. Everyone working 5/20 was great! Jack is awesome and always very helpful and friendly. Thanks!

As someone who doesn't often do reviews. I felt obliged to write one because this was an excellent…read morebusiness and I am really impressed with the level of service I received. Thank you so much for this quality care.

I work in the construction industry and as much driving as I do I am bound to get nails and other…read moresharp objects in my tires. Well, today was that day. I am not familiar with the area so I did a search and found an auto place only 1.5 miles away. I called to make sure they plug tires. They do and asked if I could come right away. I did and I was in and out in less than 10 minutes. These guys are the best! Thank you for helping me out in a pinch.

I went for my car brake pads and Mr. Imran changed my brake pads very quick with a reasonable price…read moreand they take warranty for their own work. I am very happy with the service and would recommend all my friends and family to use this shop!

I went in to have my a/c system service and Eddie did a terrific job. It was the quickest I've been…read morein and out of an auto shop in a while. Thank you for your help!

I was in Annapolis for business and went to Halim at Auto Tech after my car started making a…read morestrange sound. They looked it over and made sure it was safe to drive. Very grateful for their honesty and tips for my car! I would 100% go back - thank you for a great experience while I was in a new city!

I needed quite a few repairs done on my vehicle and the guys at Auto Tech managed to get the…read morerepairs done very quickly with frequent status updates at a reasonable price. Highly recommend, will be returning.

For an easy and simple oil change this is the place to go. I was in and out in less than 30…read moreminutes. The staff and mechanics were all very professional and nice. The only thing I wish they had was a little coffee stand or water available. Otherwise, I enjoyed the short amount of time watching "Jay Leno's Garage"

I asked these "pros" to rotate my tires in addition to the oil change. I have front wheel drive…read morecar. Any average mechanic knows how to rotate a front wheel drive car's Tires. I watched them move the rear right tires to the front rights, I interrupted them and showed them what the owners manual said, which is consistent with the same process for all front wheel drive car. Instead of complying with my request the tech got angry and said "THATS NOT THE WAY WE DO IT HERE!" I said oh you don't do it correctly you just do it "the way you do it here?" I'm 65 and I thought this guy was going to punch me out as he said" we will just put them back the way they were and take it off the bill!!!" I'll never be back. If they don't understand the proper way to rotate tires, they should not offer the service. I will never go to this or any jiffy lube EVER AGAIN.

Called to set an appointment on Friday and my car was supposed to be serviced on Saturday at 1200…read more Dropped my car off at 1000 to see if it could be serviced early. After 1400 hit I called and they said the car was about to go in the lift to START the service, it should take only a hour and a half is what they said. It's now 1630 and my car is done, I'm not upset that they couldn't look at it early but more upset that they had no concern or regard as to the service taking four and half hours to get accomplished. I look in the shop and there's employees just standing around and talking, there's no concern for time for the customers. I would avoid this place at ALL COST if you are looking for an ordinary service such as an oil change.

3 hours to patch a tire, with an appointment, only for it to fail in a month and be told I need a…read morenew tire. It was a 1/2" screw on the center on the tread. Opportunistic, incompetent jerks.

Extremely Poor Service Experience - Appointment Mismanagement and Unresolved Issues…read more I am writing to share my very disappointing experience with Mr. Tire. I scheduled an appointment for Thursday, April 9th at 5:30 PM with the following primary concerns: Low tire pressure warning (suspected leak or faulty sensor) Replacement of rear trunk struts and hood struts These were the main reasons for my visit. I also agreed to an oil change since I was already at the shop. What happened: Upon arrival, I was informed that the technician capable of replacing struts was not available. I clearly stated that struts and tire pressure issue were my priorities, so the appointment was rescheduled to Friday, April 10th at 1:00 PM. When I arrived the next day: * Only one technician was present in the shop * After waiting 40 minutes, my car had not been touched * The receptionist confirmed they were understaffed but could not explain why a scheduled appointment was accepted under those conditions I eventually left, and I was told I would be contacted when the car was ready. No one ever called My repeated phone calls went unanswered I had to take an Uber to the shop before closing, only to be told: My car was still not ready I would not be able to take it home that night The situation continued: Saturday- still not ready Sunday - I finally retrieved the vehicle Final result: * I was without transportation for 3 days * I incurred additional Uber expenses * I paid approximately $2,000 * Both primary issues were NOT resolved: * Low tire pressure warning still on * Rear trunk struts were not replaced (I later purchased them myself on Amazon and received them the next day) Conclusion: This was a complete failure in scheduling, communication, and service execution: * Accepting appointments without adequate staffing * Lack of transparency * No communication or follow-up * Failure to address the customer's primary concerns This experience was unacceptable and highly unprofessional.

Awful. We bought…read morefour new tires for my car. The next day, one was flat. I paid for a tow and they replaced the tire. I was told this would be reimbursed and it has not been 3 months later. Then, that tire began to lose air along w 2 others. Had to go back and they kept my car for 3 days, which with 4 children is very disruptive. They replaced the tires. THEN, two of those tires had issues so they replaced the worse one and told us they checked it and it was installed properly so we would be safe to drive to OBX and back. We did not realize our tire was MELTING FROM THE INSIDE on the way down until we got into the car to go home and noticed the huge buldge. We had to get a new tire at the OBX and pay for an extra night and day at our rental along w food deliveries. Our car would have crashed on the highway had that tire popped in the 5 hour drive down. Monro, the parent company, took 3 months to get back to me. I sent all of the documentation, a letter describing everything, all of my receipts, everything. It took me 3 months to get someone to call me back. Once they called me back, they informed me that only two of our expenses would be reimbursed. They put our family in danger time and time again, yet, are not going to reimburse us for the expenses they created for us. Do not go to Mr. Tire. They will gladly put your life in danger and not take responsibility for it.

I showed up for a tire patch, made an appointment and everything…read more It took over an hour to get my wheel off the car. Why on gods green earth did we put my tire and spin it on the FACE OF MY BRAND NEW GLOSS BLACK WHEEL Scratching it to kingdom come. (Thank you so much to the lazy tech who didn't want to walked over to the actual work area and not the FACE OF MY WHEEL. Then about another hour later the tech hands my key and tells me I'm all good to go. One of the service advisors hands me my paper work and sends me on my way. YES they did not charge me anything after being frustrated as I was actively late to work.... I walk out to my "ready to go" vehicle just to hear the tire hissing from the "plug" in my tire from the OPPOSITE side of the vehicle. And when I walk back inside the service advisor tells me he is not sure why it is and that he didn't hear what it sounded like be before.... There was no noise before. We walk outside to show him it's pouring air out from the brand new plug; then he thought that was the perfect time to say that I was gonna end up needing a new tire. (Nobody even hinted at this) My paper work from them says "tech found nail recommended plug-in tire" Then after I leave the facility- I find out on my own that my wheel weights had been removed from the wheel and none put back on. Thank you so much pep boys. If I could give zero stars I would. It's appalling how little care the techs had.

Went for a tire rotation and check brakes. Also asked to check AC because it wasn't blowing. It…read morecost me $60 for them to tell me it was the blower (I didn't have them do the work) and $35 shop fee. Which I believe is a charge for bringing in your car?!?!? $100 gone! The initial estimate was $1400. I went through it and ended up with just the pads and tire rotation. Will not go back.

These guys are great. Chris and Jeremy and the team are very thorough and helpful. Great…read morecommunication with me all along the way. I've had them servicing my 3 cars for a couple years and I am super satisfied. Highly recommended. Andy G.

I made an appointment at the Annapolis shop for an oil change, but when I arrived, I was told it…read morewould take 1.5 hours! It takes 15 minutes at Jiffy Lube and other places, even without an appointment. Also, I sent 3 emails and made 3 unanswered phone calls to ask them how much a synthetic oil change costs. No response. Then, after learning that the oil change would take 1.5 hours, they told me the cost would be $96! Jiffy Lube charges $70. That was the last straw. What are those guys thinking? I doubt that they will be open for long.