When I order delivery- no issues. In store pickup not so great. Service inside was not to standards. I arrived, and checked in. my order wasn't ready. The lady asked me to wait, I assumed that she would let me know as soon as it was finished, however I was wrong. Another man and I stood and waited 15 minutes past our pickup times. I finally went up and asked, the same girl asked the same questions as before--- Groundhog Day. Turns out my order had been in the hot box for some time, she neglected to let me know so I could be on my way. Two thumbs down. The food has always been great, they lack in the service department. read more

Ordered a pizza on my way home from work, didn't realize until an hour later that it hadn't shown up. Gave a little grace, it's Friday. Called the store kid had no idea left from right. Asked to speak to the manager, apparently the kid thought he changed his voice well enough. You didn't. Food got delivered to the wrong house? Like, you have my address? And my phone number to call if something happens? Or is that not what that is for? Never got my food, shall see if I ever get a refund. Will be calling the store at a different time to speak to a different person. read more

We ordered our pizza online at 5:28 pm and was told the pizza would be ready at 5:47 p.m. I walked in at 5:47 and checked in. The guy working the counter didn't say anything about how long it would take. So stood there and waited another 20 minutes before I finally waked back to the counter and asked the girl if my pizza was ready. She checked the warning box and whaddya know there it was. Just sitting there. The manager might want to re-train the counter staff to check the new entries when they are placed in the warming box. This is the second time this has happened in past two visits. The beets on the salad were also rancid. read more

I'm writing this review not about the pizza ( which is usually good) but rather the delivery time. I was quoted 45 minutes. After an hour had passed, I called. After waiting a fairly long time someone finally answered. When I told him my name, he said "sorry it's going to be 15-20 more minutes. We should've reached out to you." Had I known my delivery time was going to be TWICE what I was quoted, I would've ordered somewhere else. And for my troubles, I was told to have a good night. A $50 pizza order with a prepaid 15% tip. My advice to anyone else ordering from them is to tip with cash. Tips stands for TO INSURE PROMPT SERVICE. I am still waiting..... read more

Fast and accurate. The Detroit style pizza is good. Even after microwaving, the crust is crispy read more

Jet's Pizza - Pizza Near Me - Pickerington, Ohio

I was so disappointed in Grapevine pizza that I sent it back because it took an hour and 10 minutes to get after being quoted 30. Then I turned around and called jet's Pizza explain to what happened not only did it come within 24 minutes it was incredibly tasteful and good. I found the person or Manager who took my order professional and I will drop Grapevine forever and order more pizzas from jets. Thank you for such a great experience. read more

I Ordered online. The website was easy to use,. All of thr Pizzas were delicious & hot. I'd order again. I'd recommend this place! read more

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I'll always recommend Jet's pizza, but NOT this location. Ordered a delivery 1 hr before close, confirmation email & all. My pizza never arrived. I called multiple times trying to find answers but because "store hrs" were over, I never got an answer or a refund. Tonight they made me the wrong pizza, and failed to provide the 2 ranches I was charged for which also seems to be a major reoccurring issue. STOP FAKE READING/CHECKING THE RECEIPT IN FRONT OF ME, IF ITS NOT GOING TO BE CORRECT WHEN I GET HOME. read more

Pickerington Ohio Jets Pizza is terrible!! The Uber Eats driver dropped off the wrong order that I already paid for and tipped out. When I called Jets Pizza Pickerington Ohio the customer service person told me that I would have to come and pick up the correct order ( it was only 9:30 Pm on a Friday ) or they could give me a credit for another time. When I complained the customer service person started laughing at me and then hung up on me. Horrible customer service, beyond unacceptable I will be calling corporate to make a formal complaint about this location! Unbelievable!! read more

Ordered Jets pizza yesterday. I love Jets and haven't had it for awhile. It did come hot which is definitely a plus since every other place I order from comes cold. I was definitely disappointed in my bbq chicken pizza. I think the driver drifted all the way here ( at least it looks like it) or took a hard left turn. The deep dish was good and had the xtra sauce. I was just really looking forward to the bbq chicken, but still ate it, just with a fork . I'll give this location another try or just go pick it up myself, but delivery is much more convenient. Still love their pizza! Edited: Ordered Jets again tonight. Food came on time, looked and tasted great. Definitely will be ordering again soon. read more

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In my opinion, this is the best pizza in town. Maybe Adriatico's on campus is better but only by a very small margin. Honestly, it's one of the top 5 pies I've ever had in my life, and I've lived in NYC for 17 years, and I've been to Italy. Donato's, Domino's, and Pizza Hut aren't even a part of the conversation anymore. I order the supreme, and I swear to God it has me moaning like a ... ghost. Every bite is just so damn delicious. I'm a stan. read more

Figured I try out a new-to-me pizza spot. This is a pick up/delivery only location, there's no tables for dining in. They were currently advertising a 20% off text-in order promo on their website, but it wasn't working for me. I called, the gentleman on the phone was polite, and after telling him my situation, he asked to put me on hold so he could confer with management. After being put on hold, he apologized for the wait do to them being short on staff, management offered to take my order over the phone and give me the discount. Order wasn't ready when I arrived, had to wait about 12 minutes, not bad. Jet's pizza sizing is a little confusing on their website. Their known for their square-cut Detroit style deep-dish pizzas, and have four-square smalls - unfortunately, I saw nothing about individual sized pizzas. I didn't want all the crust, so I got their four-square thin crust with sausage, mushroom, green pepper and onion. With the discount, the total was $14.04, which was a bit high I thought (it was $17 and change without the promo). I was happy with the pizza. The crust was still nice and warm when I got back home to eat. The toppings were spread out and a decent amount. Their sauce was good - not zesty or tart, but also not sweet per say, just good. The sausage chunks were definitely noticeable, which is a personal plus. I'd definitely do Jet's again; probably not on my own volition, but with friends, sure. read more

Jet's Pizza - Thin Crust Build Your Own Pizza: Four-"square" sausage, mushroom, green pepper and onion (10/1/2022) - Pizza Near Me - Pickerington, Ohio

Fat crust, yuck!! Never again Did not like. Should have followed the reviews that we saw posted but my friends were all about it. Yeah, no!! Did not like that more a fan of Nee York Style!! Thin and delicious!!!! read more

The four corner Sicilian pizza is always delicious. The wife loves the barbecue pineapple. I love cheese and pepperoni. Nice and crispy with tasty sauce. read more

I don't know why this Jet's would have bad reviews, I love this place. The deep dish pepperoni is one of my favorite pizzas. The delivery is always pretty reliable and its pretty easy to get online. I've never really been into the establishment, but I know that the delivery is solid and the food is good. Would recommend for a nice casual pizza night. read more

Brought in for lunch at a large meeting. Delicious and filling. Ordered to specs and fast and fresh. Glad it was a great delivery lunch since some meeting menus can be not so great! Recommended for a visit, for sure! read more

I love Jets! Huge fan of the BLT! It's my go to when I need a hug on the inside on a crappy weather day especially!

Pizza was just ok. The guy at the counters attitude sucked. Sure it'll be a very long time before I come back

As new Pickerington residents we had heard this was the best pizza, and decided to give it a try. It was a disappointment. While the pizza is not bad, it's also not exceptional. In fact- we got the "deep dish" and it is EXACTLY like Little Caesars' deep dish. And I mean exactly. We didn't get their "deep dish bread" but I suspect it's identical to Little Caesars' Italian Cheese Bread. Again the taste isn't bad but it's not what it's cracked up to be. We will be looking for another pizza place. read more

This is the second or third time I've ordered from Jets. The pizza is hot, well topped, and the dough is flavorful. I prefer the thin crust here over the deep dish. Orders were ready at the time they gave on the phone. Ordered the bone-in wings this time. The sauce was good, but I prefer my wings crispier. (They were fully cooked, and there was nothing "wrong" with them"). Will order pizza from here again. read more

People make mistakes, but the sign of a good company is owning those mistakes and ensuring a happy customer leaves. Yeah they made the pizza wrong but didnt just let me leave with it and offered to remake the pizza and give me the incorrect one. Keep up the honesty, customers appreciate it and understand it's human to make mistakes. read more

Normally Jets is one of our go to pizza joints in town. Tonight however was quite possibly the worst meal we've had from this location in 5+ years of patronage. We ordered salads which were fine but they didn't bring one of our italian dressings. The cheese bread we had was not freshly made. It was reheated with new cheese put on top of old bread and even then it was still under cooked. Just lazy and disappointing. It wouldn't have been so bad except it cost twice as much as Little Caesars, and was nowhere near as good as the Little Caesars we had last weekend. read more

Hair in my pizza. Do I really need to put anything else? Wow..... but apparently to review this place this has to be longer. The person on the phone didn't put me on with a manager. They just hung up. So I will never be ordering from them again. read more

Have nothing but good things to say about food & service EXCEPT they forgot my blue cheese one time but that's ok! And the dumb ONLINE ORDERING sucks was gonna charge me $36bucks for samething that I called in for and got for $29 bucks so now that extra $7bucks goes to tip if guy is on time & not high read more

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Called and ordered for my first time tonight. I ordered on line and when asked what crust I wanted I went with the NY style cheese pizza. When the pizza arrived it had pepperoni on it. I called to let Jets know and a man proceed to tell me yeah they automatically put them on the pizza it is called a bold fold! I explained that is not what I ordered that was a separate menu option. As we don't get pepperoni in our house. (To spicy for the little ones) he really did not seem to want to get me a new pizza. But in the end he did. On a good note my son loved the wings and the pizza was delivered on time. The pizza delivery guy was super nice. read more

Jet's Pizza - Pizza Near Me - Pickerington, Ohio

Great Detroit-style square pizza. Fresh, crispy, buttery crust. Def a few steps up from Little Caesars, will have to visit the one in Tampa for sure! read more

My wife and I love Jet's pizza, however, we ordered delivery around an hour before closing time from this particular franchise and were told it would take 45 minutes. They never called or showed up. If your pregnant wife has a late night craving best go somewhere else. read more

I order from here on a regular basis and the pizza is always fresh. The deep dish is good as well as the thin crust. Their bread items are also tasty. read more

I called and made an order for 1 pizza and 1 order of bread sticks over an hour and a half ago. They told me it would take about 45 mins to an hour to get delivered , we said okay. Once an hour and 15 mins passed, we called them to ask what's going on and they told us something happened but " he should be here already as he left awhile ago ". Needless to say we never received our pizza until an hour and a half after we ordered it, which is extremely unacceptable. read more

Not for nothing, but I've delivered a lot of pizza in my life and we've never called customers at any place I've worked to tell them "We're really busy. We wanted to ask you to come pick up the pizza you ordered as delivery." Luckily, I live "close enough that it shouldn't be a problem". If I wanted to pick it up, I would have ordered pick up. Especially since they close at 10 and stop taking delivery orders at 9:05. Some time ago, I ordered from here and the pizza was never delivered. Had to call in the morning to find out what happened. Really good pizza. End of day delivery? Sorta sketchy. read more

First time I called to order I couldn't get anyone to even be able to answer a question about a sale price. It got to the point I said never mind I am no longer interested in ordering. I said thank you and goodbye. They called me back up via their caller ID info and pursued to be no help to me once again I kindly said I wasn't ordering. I figure if the one answering the phone can't answer your questions or find out the answers they shouldn't be on the phone or taking orders. Many months later we decided to give another chance hoping for a better experience. Again the experience of ordering was not good. They aren't sure of what they are selling. Types of crust nothing. So I asked if they had the coupon ad and said I want to order this pizza with this picture. I thought that was the best way to order at this point. So when I picked up the pizza and asked my question about the crust styles in person. That wasn't any better or any more clear. I finally had to explain to the employee. Then there's the pizza. It was over cooked crust was hard toppings was partially burnt sauce was soured. With coupon it was still almost $18 I never pay that for pizza but expected to get quality. I asked for plates and napkins she offered Parmesan cheese nearly threw them at me and walked away not appreciative acting of my order. It was windy and so I asked for a bag and the girl acted irritated to have to give me one. I didn't want a mess of the wind blowing the napkins and Parmesan packets outside. Tonight we want pizza I'm saddened this was our experiences. I could get two large delicious pizza and great customer service at many other local places for almost the price of one pizza. read more

This Jets has gone downhill fast Just got home with a large supreme There is hardly any toppings. The only flavor is from the hot peppers and that is vinegar I guess if you want a vinegar pizza call jets I know I won't be read more

The pros- good pizza, Detroit style and crave worthy! Excellent value. Carry out has always been friendly and accurate. The cons- DELIVERY. We live in a new development and Jets used to deliver to our door just fine until about 3 months ago. Suddenly none of the drivers can find our entire development let alone our home. There are times when delivery is our only option and I've called this location proactively and offered turn by turn directions. They have always said it wouldn't be a problem, yet it always becomes one. Last four orders have been late and cold. Very frustrating as I've talked to the manager with each order. Even when they've been super lost and late the manager has never called with an apology and we've paid full price each time. I'm now ordering from one of the dozens of other pizza places nearby. Sorry Jets. read more

Love this pizza place! I called to place an order and requested a medium pizza deep crust and they said they didn't do medium crust deep dish and requested to get 3 slices of cheese pizza when I picked it up I saw that you could order a small and was disappointed that I wasn't offered that option so I said something to the cashier and she said you can order in a small but they made you a small anyways. I was impressed by the pizza and the service! read more

This pizza is just not good. I've tried a lot of the pizza in town and jets is some of my least favorite. The dough is super thick which I am ok with but it's also flavorless. Same goes for the sauce. It's thin, watery, and flavorless. The only thing we liked was the crispyness along the outer edges. read more

I have lived in Columbus 15 years, finally found a pizza place I will continue to go back. I was full after one slice.

Just had a large deep dish pizza with pepperoni, black olives, 1/2 mushrooms and 1/2 bacon. It was delicious! I must say I prefer the bacon to mushroom side. The sauce was perfect (my hubby thought so too) the crispy edges were the best part. Also ordered mild wing that my husband said where good but at $8 for 8 not really worth the price. Overall, a delicious change from the thin crust pizzas I usually enjoy, pricey but with the splurge. read more

I officially cursed myself by giving this place five stars, and as other recent reviews have expressed this location has gone downhill. I called the corporate number about a crappy large deep dish aloha chicken BBQ pizza, barely cooked with 7 pieces of pineapple and 5 big pieces of chicken, on a large? She was far from receptive and was like pulling teeth to get a credit. Providing the opposite of customer service, interrupting me and trying to talk over me which is pretty much impossible. After a half of an hour of going back and forth she finally set up a credit with the locations general manager. When i called up to get the credit a week later the general manager was just trying to give us a one topping large New York style pizza. We were supposed to get credited a large deep dish Aloha chicken BBQ pizza which is what we complained about being crappy....After going back and forth with him we finally received the credit. Pizza was better, but the fact is this location needs to get it's life together, especially the GM wow. read more

This is hands down the best pizza, it's always correct to my order and hot and ready. We always get the deep dish. The crust is phenomenal and reminds me of Pizza Hut when it used to be good. read more

Not sure what it is about this crust but it is addicting!! I ordered the 8 corner pepperoni with butter crust, it's very good. 3 complaints I have are no military discount, no coupons and the price is a tad high. But, the place was clean, employees seemed happy, pleasant and helpful. Will be ordering again. read more