The airline staff were very friendly and helpful, the plane was very clean and comfortable, but the…read morecustomer service is highly lacking. I have an issue with missing jewelry from my checked-on bag and trying to report this has been impossible. When I did finally found a phone number, I was told to go to the airport where I found no one was there. Off the plane, not very helpful.

Worst airline I've ever flown. My mom fell while we were on vacation and had to have knee surgery…read more Because they charge so much for carry on and check in baggage I ended up checking 2 bags and carrying on 2 bags. my mom needed wheelchair assistance as she can't put any pressure on her leg. I'm now pushing her in the wheelchair, she's got 1 luggage on her lap, I've got 1 I'm pulling while pushing the wheelchair and 2 bags over my shoulders. we finally get to the gate after finding out there was a 2 hour delay, I get her situated and they change gates!!! I can't believe they charge so much for baggage!! Its outrageous!! Will never fly them again!!!

This is a smaller airport, probably close to small/medium. Flying in was quick and east, probably…read morerarely ever have to wait for a gate here. A quick walk from the gate to the rental car garage area to pick up my car. Then on the return trip, TSA was quick and easy. It's a very fast walk to the lounge, or gates, or food. Overall, decent airport.

Blink and you miss it!…read more This is one of the smallest airports I've ever been to! When I went, most of the terminal I was in was under construction. I'll have to go back someday to see how it was remodeled.

The only positive thing I can say is they got us there and back…read more Quality luggage that has traveled the world with me was damage and reported both coming and going. There was no response for three weeks until I pursued the claim. I was never able to actually speak to a claims representative, but they did notify me by email my claim was denied. At the counter they were understaffed and made it clear they were in no hurry to be of assistance. The flight crew was mechanical. If you needed water, you could buy it. Whatever happened to "the friendly skies"? I certainly didn't find them with Allegiant!

No complaints about flying Delta here. Everyone was decently friendly, semi helpful and almost all…read morethat you can ask for. Delta is one of the only airlines that has great flights to Syracuse. Getting in and off was easy, quick and baggage came quickly which was expected.

Everything from customer service to flight on time seating comfort. Terrible experience with this…read moreairline. have flown for years and never had such a negative experience. Had to sleep on the floor in Atlanta when they cancelled my flight. No accommodation was provided for food lodging. Offered no tell motel that charges by the minute. Stood in line for horrible service for 5 hours! No support whatsoever! will NEVER fly with them again. Even if I have to drive. I wish i could not give them any stars, that indicates a redeeming quality where none exists.

Flew in for work... Came from DCA and the flight in was great. We landed and quickly got to the…read moregate so I could carry on with my day. Then when it came time to leave, the staff here, both the GA and FA were great. Very helpful and friendly. Pilots were information about the trip. Overall, AA is still my favorite!

OVERPRICED FLYING TORTURE =========================…read more Book with American Airlines to pay through the nose for non-existent upgrades and then clean the plane yourself because it is so disgusting. Then you can wait hours on end for broken planes and get set up in a fleabag hotel when you miss connection due to their issues. We'll be requesting a refund.

United Airlines at Syracuse Hancock International Airport kept it nice and simple!!…read more I caught an early morning flight going back to the west coast. Boarding was quick and on time. My layover was in Chicago, The flight attendants were good also. They charged me $35 to check my bag, each way. Not a fan of that but, ok.

Better airline than frontier! The flight attendants were terrible, they run into with their…read morebeverage cart and don't even apologize, all they say is move! It was underwhelming to hear the captain, the other pilot and flight attendant refer the passengers as cattle. Please keep your disparaging comments to yourself!

I was in Ithaca flying to CA when the Canadian fires created a mess with the NE USA. Instead of…read moreflying through Newark I changed my itinerary to fly out of Syracuse about 6pm that night. Christopher responded right away and was polite and organized and was able to pick me up at 3am the next day (9 hours after I contacted him) and shuttle me to SYR. He was prompt, drive quite well, and arrived with a clean car. I want to thank Christopher to kick off my day on time to help me finally get back home. Oh and there were several texts to me to confirm the pick up, to pay the fare, remind me, and also one 15 minutes before he arrived. Nice touch.

We frequently have very early flights for work. Pickups via one of the rideshare services are…read moreimpossible to get at 4 or 5am. CCS was immediately responsive less than 24 hours before pickup. We got a quote and invoice within 15 minutes. 4am on the day of our flight they were at our house not just on time but early! Friendly, courteous safe driver. Reliable transportation to the airport during odd times is almost impossible to find in Syracuse but CCS was there for us and fulfilled everything they said they would! 10/10 recommend!

They fly one flight a day from Syracuse. If it there is a problem you will not make your trip. They…read morewill not help you get another way to destination as they are not affiliated with any other airline. People here are complaining about their clear baggie rules, that is not the issue. Do NOT use this airline for anything important, it is less of an airline and more of "one plane that flies to Syracuse every few days"

They legit lost my bags. Didn't give me compensation for the flight that THEY made me miss for a…read moretechnical issue. It was going to be fine but they didn't hold the plane and LEFT EARLY. And left me stranded in Georgia, and offered me a flight back to my original place of origin. Wtf. Do not fly this airline. They legit owe me 2400 dollars worth of stuff. And refused to give me a full refund. They will be hearing from DOT if I don't get my bag in the next day or two.

They are awful! Make either late to your appointment or they leave you waiting for hours to come…read moreback and get you!!

I was to be picked up 45 minutes before my doctors visit and it is a 10 minute drive. Called…read moreseveral times and told they would send a cab soon. Five minutes after my appointment I called to cancel because the doctor would not still see me that late. DO NOT USE THESE FOOLS.