The airline staff were very friendly and helpful, the plane was very clean and comfortable, but the…read morecustomer service is highly lacking. I have an issue with missing jewelry from my checked-on bag and trying to report this has been impossible. When I did finally found a phone number, I was told to go to the airport where I found no one was there. Off the plane, not very helpful.

Worst airline I've ever flown. My mom fell while we were on vacation and had to have knee surgery…read more Because they charge so much for carry on and check in baggage I ended up checking 2 bags and carrying on 2 bags. my mom needed wheelchair assistance as she can't put any pressure on her leg. I'm now pushing her in the wheelchair, she's got 1 luggage on her lap, I've got 1 I'm pulling while pushing the wheelchair and 2 bags over my shoulders. we finally get to the gate after finding out there was a 2 hour delay, I get her situated and they change gates!!! I can't believe they charge so much for baggage!! Its outrageous!! Will never fly them again!!!

This was my first time at Syracuse International and I liked it. It is a smaller airport, which I…read moreappreciate. They have some nice touches with the Orange Men theme, which gives it some local character. Everything was very simple. I walked right up to what I needed. Check in was straightforward. Returning the rental car was easy since it is right on site. Boarding was smooth and things moved on time. Efficient, quick, and no drama. I am giving Syracuse International Airport 4 stars.

Blink and you miss it!…read more This is one of the smallest airports I've ever been to! When I went, most of the terminal I was in was under construction. I'll have to go back someday to see how it was remodeled.

Everything from customer service to flight on time seating comfort. Terrible experience with this…read moreairline. have flown for years and never had such a negative experience. Had to sleep on the floor in Atlanta when they cancelled my flight. No accommodation was provided for food lodging. Offered no tell motel that charges by the minute. Stood in line for horrible service for 5 hours! No support whatsoever! will NEVER fly with them again. Even if I have to drive. I wish i could not give them any stars, that indicates a redeeming quality where none exists.

Absolutely the WORST EXPERIENCE IN MY LIFE. I was told by American Express Platinum that My luggage…read morewould be free of charge if I was a Delta Skylines member. The checkin woman told me that was not true so I called AMEX to check this out and she then said now it is too late to check in and I will have to fly then next day as it was 59 minutes before flight departure. When I got home, I reviewed DELTA s checkin policies and IT SAYS YOU MUST CHECK IN 45 MINUTES PRIOR TO DEPARTURE! IF THIS LIAR IS NOT FIRED, I will be seeking legal action against her and Delta

OVERPRICED FLYING TORTURE =========================…read more Book with American Airlines to pay through the nose for non-existent upgrades and then clean the plane yourself because it is so disgusting. Then you can wait hours on end for broken planes and get set up in a fleabag hotel when you miss connection due to their issues. We'll be requesting a refund.

You guys suck. I was on row 9. For some reason I was group 8. Luggage bin number was 19.. I would…read morepay double not to fly with guys ever again. You guys suck. This isn't my first time with guys. Get better. I was there 3 hours before flight. No stars for me.

United Airlines at Syracuse Hancock International Airport kept it nice and simple!!…read more I caught an early morning flight going back to the west coast. Boarding was quick and on time. My layover was in Chicago, The flight attendants were good also. They charged me $35 to check my bag, each way. Not a fan of that but, ok.

Better airline than frontier! The flight attendants were terrible, they run into with their…read morebeverage cart and don't even apologize, all they say is move! It was underwhelming to hear the captain, the other pilot and flight attendant refer the passengers as cattle. Please keep your disparaging comments to yourself!

I was in Ithaca flying to CA when the Canadian fires created a mess with the NE USA. Instead of…read moreflying through Newark I changed my itinerary to fly out of Syracuse about 6pm that night. Christopher responded right away and was polite and organized and was able to pick me up at 3am the next day (9 hours after I contacted him) and shuttle me to SYR. He was prompt, drive quite well, and arrived with a clean car. I want to thank Christopher to kick off my day on time to help me finally get back home. Oh and there were several texts to me to confirm the pick up, to pay the fare, remind me, and also one 15 minutes before he arrived. Nice touch.

We frequently have very early flights for work. Pickups via one of the rideshare services are…read moreimpossible to get at 4 or 5am. CCS was immediately responsive less than 24 hours before pickup. We got a quote and invoice within 15 minutes. 4am on the day of our flight they were at our house not just on time but early! Friendly, courteous safe driver. Reliable transportation to the airport during odd times is almost impossible to find in Syracuse but CCS was there for us and fulfilled everything they said they would! 10/10 recommend!

They legit lost my bags. Didn't give me compensation for the flight that THEY made me miss for a…read moretechnical issue. It was going to be fine but they didn't hold the plane and LEFT EARLY. And left me stranded in Georgia, and offered me a flight back to my original place of origin. Wtf. Do not fly this airline. They legit owe me 2400 dollars worth of stuff. And refused to give me a full refund. They will be hearing from DOT if I don't get my bag in the next day or two.

I am am Avelo plus member and realized it gets no discount I'm paying for others to get itread more

They are awful! Make either late to your appointment or they leave you waiting for hours to come…read moreback and get you!!

I was to be picked up 45 minutes before my doctors visit and it is a 10 minute drive. Called…read moreseveral times and told they would send a cab soon. Five minutes after my appointment I called to cancel because the doctor would not still see me that late. DO NOT USE THESE FOOLS.

The two women ,one named Sherrell the other no name tag were laughing and playing with the American…read moreAirlines employees while one efficient young man checked the whole line in. The first lady called me over eventually . She was rude,showing off,beqlligerent,didn't know how yo use the app to help find a reciept,couldn't take cash ,took me out of line to wait till the end ,the male employee came over and suddenly the lady says YES I can use cash if I go to the machine ,so I get the card and come back and she pretended that she didn't know how to use it. The male employee had to come over again to do Sherrells work. The other lady was wandering around the airport going to the bathroom and drinking while the male employee checked everyone in. The two ladies were eye rolling teeth sucking belligerent . It was uncomfortable to watch them make him do all the work. They were both condescending and loudly playing like high schoolers . Weird . Almost missed my plane waiting for them to learn how to check one bag.

They always claim weather or something else . Kennedy air port has problems every time I go there…read more .