flight was pleasant. it was agreed upon with my group that staff was rude and honestly kind of cold. not much customer service

Everything!! Jet Blue employees lie and the manager, Daniel Lamarche, is the worst, uncaring, no customer service skills!!! He should be fired. Flight leaving Buffalo is delayed over 4 hours. He refused to give vouchers for food blaming the delay on the weather. We researched and it was not the fault of the weather. Still waiting and this flight to Florida is probably going to be cancelled. My husband and I do not have our medications as we were supposed to be home tonight. Shame on Jet Blue employees! DO NOT fly them!! read more

Departing Seattle on 5/17 was the worse. It was raining so we decided to head to the airport after 5pm and have dinner there. When we arrived there was no Jet Blue check-in open, we found out it opens at 7pm so we had to wait downstairs. When we did find a place to sit there were people there waiting since noon for our flight. Now it's 6:50pm and people start lining up to check-in, it was 7:15 when the windows finally opened. Needless to say not one happy person in line. We flew to JFK and the check-in didn't go any smoother. The flight was delayed. We later found out they had to re-set a computer and it was taking longer than expected. We were all checked-in and standing in the jetway to board. The only reason for the 2 stars is the flight attendant on both flights, all very welcoming and pleasant. read more

Today, after all the airline mergers have chopped out any of the competition and after 9/11 turned all airports into nightmares, flying any domestic airline is for crap. JetBlue is no exception. I was lucky as my flight from Fort Lauderdale to Buffalo was nonstop, but the plane was an hour late in taking off. Then on my return flight back to Fort Lauderdale, nearly 3 hours late for takeoff. Worse, on both trips I was cramped in next to crying, squawking children and their don't give a darn mothers. It was just terrible. It was so bad, I had to take issue with it. Finally, the airstaff realized the problem and I was moved to another seat on both trips. For food, also terrible. I would suggest you might want to go to your dentist to have your teeth sharpened so you can open those silly travel packets. But all domestic carriers are just as bad, so I can't just single JetBlue out for a single Yelp star. I'll give it to the others too. read more

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Jet Blue Airlines Was supposed to board at 525 am . Waiting on a crew member it's 545 am flight supposed to leave at 6 am. Tlwhybdo I keep flying this airline. read more

Where do I start, from delayed flights to not even manning their flight desk in the main terminal in Seattle between noon and 18:45 pm to paying for 1st class tickets they refer to as Mint, and having the person working the gate in Boston boarding you last instead of first because she wasn't aware of what Mint was. I know that sounds really superficial but when you pay those prices you kinda expect the perks. The flight from Seattle to Boston was delayed 5 times in 1 afternoon and that was just coming home, going out not much better. On Seattle flight to Boston it was a red eye and quiet time is important but when you notice people awake you should offer them coffee or something to eat or at least pick up any garbage a passenger may have, that didn't happen either. Won't be flying them anytime soon! read more

What an excellent experience today on JetBlue to Ft. Lauderdale. Using the kiosk as I arrived In the airport was simple, providing my boarding pass and luggage tag. My bag was 1.5 pounds over the limit but the desk staff said it wasn't a problem. The Buffalo Gate 7 was right near the airport food court, so I could relax there right before boarding. The staff were friendly and you could easily hear their announcements. The boarding was smooth and the service was quick. Dunkin' Donuts coffee, a wide variety of snacks to choose from, and streaming WiFi, all free! Economy doesn't get much better than this folks! read more

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The company charged my bank account twice for a trip I booked causing an overdraft. I now have no available money for the weekend and an additional overdraft fee from my bank due to their mistake. They did not offer any type of incentive for their mistake and the additional money I am now having to spend in bank fees. The customer service supervisor cut my chat off without any response from me that I was finished expressing my frustration. I will never book with JetBlue again! read more

If I could give them a zero I would. Most rude stewards at the Rochester airport. Nothing but "Karens" working the counter, with the exception of 1 guy, who was super nice and helpful. The other people, definitely needs to be fired. Our flight was cancelled, then delayed for 2days, our bags were damaged (we had to pay 2 baggage fees $35 then an additional $30) because our carrier changed from JetBlue to a sister airline. Plus we had to stay in a hotel overnight. We we told we didn't have to pay 2x for our bags by JetBlue staff, but we did. I called JetBlue via telephone and was told that there are no refunds for bags. While at the airport, we asked to be compensated for our inconvenience just to be greeted rudely by saying "I'll just give you a refund so you can get out of here." When we refused to accept the refund the Karens called Airport Security, who basically tried to mediate the situation. We did finally make it to our destination, although it took 2 days. The professionalism from the airport staff in Rochester JetBlue area was totally poor. I do plan on contacting corporate. read more

First time flying with JetBlue. Flight from Buffalo to LAX. The flight was full, but service was great. Free TV & snacks. Clean restroom. Seats were uncomfortable after 4 hrs. but no delays. read more

I'm surprised JetBlue Buffalo has not been reviewed yet. When they came into the scene Buffalo was one of their first target areas. They helped make Buffalo travel easier. Direct flights to NYC and points south were much appreciated. Reasonable pricing was just the icing on the cake. These days they have matured and pricing is not what it used to be. But still often the lower cost, especially if you buy tickets early. Here at the Buffalo airport they have easy checkin lanes and are partners with tons of international airlines so that you can check bags through from Buffalo, even if you have a few connections on different airlines. They don't seem to participate on all the "cheap airfare" sites so checking their website directly can often be worth your time. 2007 read more

Flying from Buffalo to Orlando. First time with Jet Blue. Free Fly-Fi. And with decent channels to choose from. Crew were so friendly. No delay. read more

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Sitting on a JetBlue flight right right now. So far so good. Coming a frequent United customer. Thank you for Making this easy. Have two more trips by June and already booked JetBlue for one. read more

JetBlue - Airlines Near Me - Buffalo, New York

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Best of Buffalo! All of the Crewmembers are wonderful to work with and go out of their way to help the customers! Hopefully JetBlue will continue to expand service out of this airport. read more

Just flew from LA to Buffalo as this is one of the few nonstop flights from Los Angeles. My review...if you can find a different airline TAKE IT. I couldn't check in online because their system is so old and so slow I gave up after 30 minutes of the system pausing and this was confirmed by airline personnel at LAX! It is sort of a window into the way they do business! The purpose of my trip was to go back to Buffalo for my brothers golf tournament. JET BLUE LOST MY CLUBS AND THIS WAS A NON STOP - DIRECT FLIGHT! I actually travel a lot with my clubs....this is my first time for losing my clubs in 35 years! Truly, there are so many better choices...American, Southwest....anyone but Jet Blue! Color me unhappy and club-less in Buffalo! read more

Our original flight from Buffalo NY to Los Angeles CA was scheduled April 12 with 4:50 PM departure. It had been updated several times on that day when we were already waiting at the gate for boarding time. Finally, around 9:00 PM they announced the flight was cancelled. Our flight was rebooked for the following day with 6:00 PM departure. We were looking forward to getting in to that flight after waiting for more than 24 hours. The nightmare continuous as several updates were given again adjusting the departure time to a much later time. Unfortunately, so as I speak we are still here in Buffalo airport anxious if the plane with the pilots will come to pick us up patiently waiting stranded passengers. We were informed the captain just called in due to fatigue. We are not sure if there will be any pilots who would take our flight. We were also told the flight crew will be coming from a different location/flight route not same with the pilots. It is disappointing to believe this is the best that JetBlue Airlines can do to serve their paying and loyal passengers. I am sharing this very frustrating first hand experience in order for other travelers to avoid having a such sad and horrifying experience when traveling with their loved ones. read more

They ruined my vacation from a 19 hour flight to buffalo NY from San Jose. To incompetent customer service. They have ruined a trip planned for months. I will never fly JetBlue again!! Everyone told me that JetBlue always get reservations wrong. I didn't listen. I hope whoever reads this take notice read more

I do NOT recommend using Jet Blue. Constant delays!! We recently flew out of LAX to Buffalo and our red eye flight was delayed for departure OVER 2 hours. We weren't notified very far in advance so we were stuck waiting in the airport for 4 hours and didn't depart until 2 AM! What makes this so much worse is that this happened AGAIN on our returning flight home from the Buffalo airport to LAX. Once again, we were notified at the last minute that the flight would be delayed. Again, we were stuck in the airport for over 4 hours and departed OVER 2 hours late! Ugh...Jet Blue is clearly messed up and seems to be nothing but consistent delays. read more

Very nice staff. Neat clean airplane. 50 minutes to Jfk not bad. More days than not great rates. Book way in advance and get even better rates. read more

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Customer service by Phone is the worst and they hung up the call. Woooow

A great team to work with, the ever cheery staff seems to genuinely enjoy their work and it makes the flights more enjoyable. I know they aren't the best at being on time, but they invest heavy in t All hardware assets and try hard. read more

I love JetBlue there seats are so comfortable and they have awesome TVs unlike southwest!! I only fly JetBlue because they are the BEST!! If you are reading this right now go and buy a ticket to JetBlue!! Never take southwest or any other airline ONLY take JetBlue it is the BEST!! read more

I am new to Jet Blue, Jet Blue has gained my Loyalty. I find the staff to be very friendly, I have not experienced any rude staff, planes are clean and provide name brand snacks, comfortable seating, good access to airport restaurants. Communication appears to be their top priority, as communication to passengers is always updated. I have flown Jet Blue at least 8 times for business. Thank You Jet Blue, you set high standards for the other commuter airlines!!! read more

This flight is the flight home from New York, this flight was just ok. The plane was a little old and the screen was small. But this was a A320. So it has not been redone. JetBlue's A320s are not going to be done until 2019. So try to be on a a321. But the legroom is the same . There is no cup holder in the setback pocket, also there is no Mint first class, or marketplace on board. If you are flying out of buffalo you will be on A320. If you can try to fly out of NYC airports (JFK,LGA) The Tv screen is very small and keep playing adds for a long time. The plane came in at 6:30 PM and are boding time was 6:36 PM. We boarded at about 6:45 PM, so the plane better be clean right? No the plane had trash between the seats, and a pice of food between the screen and seat. Remember how a said every seat has a power outlet in my A321 flight? Well No this plane had no power outlets . The flight screen which I will show in the pictures was small and hard to use. I was on this plane in 2011 that had same set up, a small screen. But in 2011 it was nice to have a screen at all because at the time there were no screens. The screen is not a TOUCH SCREEN! The photos that are at the bottom are the time the A320s and A321s will look like my first flight. The black line were the rows I was on the a321 row will be posted here and LAX. Also the window was a little hard to open. I will list both Speed testes on this airport also LAX. The WiFi or fly fi on the a321 is using at&t the other one by Nrbn. If you need a big bathroom like the first class one do not go on the A320s, they have small bathrooms. I hope you like these photos too. Hope you are on a A321. Thank you for taking the time to read my review. read more

Consider me a True Blue loyal JetBlue customer....My mom and the kids and I had a flight booked for the 4th to our hometown (Buffalo, NY)...unfortunately, my mom's boyfriend was dying and getting worse by the day. A week before we were to take off, he made a turn for the worse and we were forced to cancel my mom's flight. With any other airlines, we would have had to produce a death certificate or some kind of documentation of his illness. With JetBlue, that was not the case. They didn't even charge her any cancellation fees and gave her a credit for the full price of her ticket so that she can fly to Buffalo (or anywhere) within the next year and use that credit. GREAT CUSTOMER SERVICE!!! read more

Over the past couple of weeks I have had very negative experiences when it comes to flying Jet Blue as have some of my close friends. The first problem I encountered was when one of my flights was delayed from 9:30 pm to 1:30 am. However, we were not informed until the time we were supposed have been boarded. Jet Blue had known about this for a few hours as we were told by a fellow passenger who was informed only because she had service dogs. Within the same week, a flight booked to return home was delayed and passengers were stuck on standby for 9 hours. The most recent problem was when our flight was delayed one hour and then another before being cancelled. The next flight they could book us would be too late. Oh and while we were waiting, we saw a mouse. read more

Good luck in the future of jet blue. Your customer service horrible. Never again! $400 to change a name on aboarding pass. Change the service dog rules the night before a flight? When are you going to realize that you are dealing with real people? read more

My gate changed twice, and flight was delayed, with no notice on my departure. My flight home was canceled the morning I was scheduled to leave, with no explanation. The soonest flight home was 24 hours later. I'm forced to miss work, no explanation. Never again! Terrible customer service on and off the plane. read more

i just flew with jet blue for my first time through work. i was extremely disappointed when i didn't see southwest flights offered as an option while booking my travel from las vegas to new york. my flight to new york was decent. they asked if anyone would switch seats to a exit isle and no one volunteered so i ended up doing it. not a big deal. on my way back to las vegas is when i had the real issue. 6 hour flight and i ordered a double jack & coke and the attendant gave me a stare before saying "i am out and i will have to come back" mind you, i'm sitting toward the front of the plane. this is a 6 hour flight so i responded "no worries, i'll just order some food with you" she stated "we don't have food on this flight". surprised, i said, "okay, what drinks do you have on hand currently?" she said "well what have you been drinking?" so i stated, "i'm not sure why it matters but i would like some whisky" she and walked away before i could respond and continued with a preference. prior to this flight, i was very skeptical about flying with jet blue. now that i have taken two flights (from las vegas to new york and back) i will never fly with this airline again. i am beyond disappointed in their hospitality. this flight (both ways) made me feel like we (as flyers) are inconveniencing the flight crew. read more