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    American Airlines

    2.0 (23 reviews)

    American Airlines Photos

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    1 year ago

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    16 days ago

    Lost my bag. Can't get in touch with anyone at their service number. They said they'd deliver my bag and now they won't answer my call.

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    1 year ago

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    1 year ago

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    5 months ago

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    3 years ago

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    1 year ago

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    11 months ago

    American Airlines snacks are busiin 4 years ago nice apple juice nice protein chips nice biscoff

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    3 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    5 years ago

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    8 years ago

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    9 years ago

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    4 years ago

    This airline sucks they barely give food and there's barely any flight attendants to help people and the planes are so small.

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    5 years ago

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    6 years ago

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    7 years ago

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    United Airlines

    United Airlines

    1.7
    (26 reviews)
    0.1 mi

    This United Airlines was located at the Buffalo Niagara airport. The United staff were super…read morefriendly and helpful. We talked about the weather in Phoenix and they laughed about the heat since it is diversely different in Buffalo. We got all checked in with no issues.

    United Airlines used to be a good airlines to fly but it's in the toilet now. This was our big trip…read morefor the year so we decided to fly First Class. It wasn't worth the extra money. It used to be that in First Class you would get a certain amount of pampering and respect from the flight attendant along with some special amenities. Boy is that not true anymore. On the first leg, the flight attendants were not friendly at all. I ordered a Bloody Mary but they didn't have the right mixer. I had to drink it with discusting flavorlee tomato juice, YUCK. Then they informed all of the First Class passengers that they had NO SNACKS to offer us. The second leg was just as bad. Again the flight attendants were not only unfriendly but screwed up my PRE-ORDERED meal. They apparently only had one with my name on it and they just gave it to another passenger. I purposely ordered it whay before the flight. Why do they even bother having PRE-ORDER if they don't even give it to the First Class passenger that orders it. Our return flights were just as bad. When it game time for our PRE-ORDERED meals, I felt it necessary to tell the flight attendant to not give my meal to someone else. A lot of good that did, i suddenly overheard the incompetent flight attendant offering my wifes PRE-ORDERED meal to someone else. I immediately told them to stop trying to give away my wife's PRE-ORDERED meal. He gave me a nasty look and bad service the rest of the 4 hour flight. We could have paid half the price for Economy Plus, with extra legroom and bought McDonald's before we boarded the flights. If you have a choice, don't fly United Airlines. As a final note, the best part of the flights was the coffee in the airport.

    Photos
    Great coffee in the Seattle airport that wasn't Starbucks.
    Great coffee in the Seattle airport that wasn't Starbucks.
    Chocolate Quinoa Crisp, a 'better-for-you' snack.
    Chocolate Quinoa Crisp, a 'better-for-you' snack.
    @ Buffalo Niagara Falls Airport

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    @ Buffalo Niagara Falls Airport
    Delta Air Lines

    Delta Air Lines

    3.4
    (27 reviews)
    0.0 mi

    As always, Delta served me well on this trip - on time departures, baggage handled well, arrived a…read morebit early to make a tight connection. Delta is always my preferred airline - none of them are amazing, but Delta seems to have the least delays and best process and customer loyalty program for me. Upon arrival - our bags were circling the baggage claim by the time we made it down - so very fast. Checking in my bag for departure a few days later was also easy, as was finding our gate.

    I wrote a letter of complaint to Delta Airlines. My son and his friend were traveling from…read morePhiladelphia to Sarasota, Florida. As they arrived at the Philly airport on time they were met with a delay in flight. Due to the Delta Airlines Delay they arrived at their connector with very little time to catch the flight. The boys got to the gate and were met with a very rude attendant who was closing the door as the flight was still there. The 18 year old boys were told their seats were already sold and they were miners and no one could help them. This is ludicrous ! They are 18, not miners and if you were so concerned about them being miners, they should have offered to help! The boys received ZERO assistance in trying to get on to a new flight. They were met with hostility and ZERO compassion. The young men had to rent a "ROOM" at the airport so they would be able to make their flight the next morning that was to TAMPA, not even the original ticket with Sarasota. The cost of the room was $230.00 and there was a fee of $30 to take a shower. The young men had no choice at the time due to the awful customer service or help from the Delta workers in Atlanta. I am disgusted with this. I am shocked that your team would call a young man a miner and then not even help them. There should be compensation for the "Room" at the airport and for the travel they needed to take from Tampa to Sarasota, not to mention that they were at the gate on time and not let on the plane. At a time when we can choose airlines that work with customers I would think again before recommending Delta or using it in the future. You have a chance to make this right. Delta has a way to restore faith in customers.

    Photos
    This delta plane can't leave because of over weight.lol. why I know, I heard their conversation.
    This delta plane can't leave because of over weight.lol. why I know, I heard their conversation.
    Delta gate is far end of terminal, can't even see the security.
    Delta gate is far end of terminal, can't even see the security.
    Early morning flights, cloudy sky; thank goodness for short flights!

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    Early morning flights, cloudy sky; thank goodness for short flights!
    A Touch of Class Car Service

    A Touch of Class Car Service

    4.3
    (8 reviews)
    5.3 mi

    My wife and I had a recent trip to Niagra Falls and we used a Touch of Class for our ride from the…read moreairport to the Hotel. I emailed them to get a quote and it came back very quickly. John who contacted me back was extremely professional. He went over Covid protocols for going into Canada and back to the US. Even gave us good times for pickup to make it back to the airport on time. We did find out the two days before the trip that passports were not up to date. Contacted John and he made all the changes for us. Now for the night of the flight into Buffalo. The plane got delayed into Buffalo by about 60 min, so we are now a little after 11 PM to land. We get to the baggage claim area and meet John (not sure if it was the same John as on email). He was amazing and friendly. We waited for our bags, and it appears that one of our bags did not make it with us. John patiently waited with us while we went and filed paperwork with the airline. John still made the night special for us even with all the problems. John got us into the limo and the ride was amazing, he even offered to stop and get us something to eat because everything was closed nearby. The pick-up from the hotel was perfect too. John picked us up in the SUV for the return trip. The car was still amazing and the drive was smooth. Had a great talk with John and he was able to talk about all the history of the area. Not being from there it was extremely interesting. This was an anniversary trip for my wife and me, and we felt like VIPs the whole time. I could not have asked for a better experience. Thank you all for helping make this great, and for anyone reading this review please know that A Touch of Class will take care of you.

    Very expensive however the individual I spoke with continued to talk about how the new president…read morewould take care of things. Not interested in talking politics with a business

    Photos
    Our Wonderful Fleet!
    Our Wonderful Fleet!
    14 Passenger Executive Van
    14 Passenger Executive Van
    20 Passenger Limo Bus

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    20 Passenger Limo Bus

    American Airlines - airlines - Updated June 2026

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