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    Jess Ford Of Pullman

    3.2 (26 reviews)
    Open 8:00 am - 6:00 pm

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    Review Highlights - Jess Ford Of Pullman

    We live in Spokane for crying out loud, shouldn't we be able to find a decent used vehicle here?

    Mentioned in 3 reviews

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    Wysup Chrysler Jeep Dodge Ram

    Wysup Chrysler Jeep Dodge Ram

    (31 reviews)

    Amazing experience from first outreach to driving away in a slightly used Jeep Wrangler. Worked…read moreclosely with Jennifer who relayed messages to Michael, owner, for fast and cordial communication. Highly recommend reaching out to Wysup for your next car purchase, I assure you that you will not be disappointed with their costumer service! Thank you again Wysup!

    I try to give all businesses the benefit of the doubt, however after buying a vehicle and buying…read morethe bumper to bumper lifetime warranty, we were patronized and misinformed every time we brought our vehicle into the service shop. The lady that texts information, texted like she knew what was going on with the vehicle when she didn't. We brought the vehicle in several times explaining the situation to the service department and have to pay $200 every time we bring it in, mind you costs for repairs would be substantially higher into the 1000s. One of our first repairs was the rack and pinion impacting the steering column, they charged us and when we got it back the vehicle was shaking and making clunking noises, so we brought it back, and they said a U-bolt was forgot to be put on and fastening it was not done. This was very dangerous for us to trust to bring it back for anything else as we drive quite a bit in this vehicle as it is our family vehicle. The latest starts in the spring time (April) when our dual heating and cooling was not working correctly, regardless of what we told the service department, they went and replaced several other sensors, heater core, it was a mess and the problem still persisted after several times bringing it in and paying the deductible. One time they said it was finished, had us pay and sent us off with parts and tools still in the back seat as if they weren't put in, the middle console was extremely loose flopping everywhere. So, we finally contacted the owner and GM of Wysup and they promised better service from there on out, except the problem in the spring time was never fixed fully correctly. Fast forward to today, we just received our vehicle back for and temperature control on the passenger side and rear controls. It still does not work and in this winter, the back only blows cold air and the temperature only allows syncing so both sides have to have the same temperature. They said they recalibrated everything and took several drive tests to warm the vehicle and test it and that it was functioning correctly. Now, this is a luxury vehicle and we paid for it and the warranty to have it function properly. My wife and I did a simple research of the problem and was able to give them specifics of what we found that needed to be fixed. They did not listen to anything we said and come to find out after replacing several other things, the actuator door or mechanism for how the actuator door is processed to correctly distribute the set temperatures for each seat was not fixed. Their communication used too many words, explaining themselves over and over, when we saw them as excuses and condescending as if we didn't know how our own vehicle should run. It was unfortunate and we will never do service with them again or buy a vehicle there.

    Dave Smith Motors - My husband and his new Corvette!

    Dave Smith Motors

    (355 reviews)

    Bought a new Jeep Gladiator in 2021 from them. It was right before the inventory shortage due to…read morethe pandemic. I live in Montana and the local dealers here were "just starting" to feel the shortage (nobody knew yet just how bad it would get). Not finding what I wanted locally I reached across the border to Dave Smith. They had a Mojave trim in stock at a price that shamed my local dealers (even if they could actually get it). I bought it sight unseen (other than pics on the web). Drove over and picked it up same day. Entire transaction was smooth start to finish. (BTW - ended up selling that truck a year later for $1500 MORE than I paid Dave Smith for it. Those were wild times back then)

    Another Incredible Experience at Dave Smith Motors…read more I just wanted to take a moment to thank Murphy and Ridge for taking such great care of us during our family's third car purchase from Dave Smith Motors. We've been buying from them since 2015, and each time reminds me why we keep coming back. Car shopping can be one of the most stressful things a family does, but working with Murphy has always made it feel easy. He's honest, straightforward, and genuinely caring. Ridge was great at walking us through the warranty and GAP options--no pressure, just a real conversation that helped us make the best choices for our needs. Even the little things made a big impact: when we walked in, the lady at the front desk gave our daughter a coloring book. Later, after we had been there for a couple of hours, someone noticed she was getting fussy and brought her a bag of chips. That kind of attention to detail and kindness goes a long way. I truly can't say enough about this experience. There's no question why Murphy and Ridge are part of the dream team. Huge thanks to the leadership at Dave Smith Motors for creating this type of culture. You've earned our loyalty--again. - Cris Engel

    Lux AutoHause

    Lux AutoHause

    (5 reviews)

    Had my daughter take her car in for a steering coupler bushing replacement. I had previously filled…read moreout their online appointment form from the website, they fully understood what I was asking for the repair. My daughter dropped the car off and was told worse case it would be up to 5k, for a full steering replacement. My daughter told me and I knew it was BS. She went to pick up her car and was told it would be around $850.00 to replace a $20 part. I knew based on my own experience and review of the car a few weeks before, the repair would be no more than $500.00 total. The shop charged $285.00 for their 2 hour assessment. Took me all of 20 seconds and a Google search to understand the problem, they basically told me what I already knew. Ends up I called a few other repair shops in the area, each quoting me between $400-$500 for the repair, no more than 2 hours of labor. This shop clearly attempted to take advantage of my daughter who's a college student. Do not trust this shop, ripoff for unnecessary charges.

    My wife and I were on our way back to the west side when our car was having issues....and on a…read moreSaturday. Everyone we checked with in Pullman and Moscow were closed so, just by chance, we ran by Lux Autohause to see if they could help us. Ken Lux was outside ready to leave when he asked what the problem was. Right away, he went inside his office and ran a diagnostic on our car. We found out the car was safe to drive home, and he told us what to have done once we got back home. Ken is an all-around great guy! If we lived in the area, he would definitely be our mechanic and we recommend him to everyone in the Pullman/Moscow area!

    Jess Ford Of Pullman - car_dealers - Updated May 2026

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