Chris Hutton and everyone at this dealership made buying a new car as easy and as pleasure as it…read moreever could have been. I went there after walking out (fuming) of Findlay Toyota in Spokane. A three-hour round trip drive was worth everything. Chris is as knowledgeable as he is honest and direct. What a different experience.

My wife and I were enthusiastic customers of Toyota of Pullman for 12 years, during which we bought…read morea Prius, Prius C, Corolla and Highlander hybrid, all new. We also bought a used Tacoma and GMC Sierra. In addition, our recommendation led to at least two sales from family members. We also participated in an advertisement for the dealership, doing a video interview for it. About 1.5 years ago, we decided we no longer needed our one year old Highlander hybrid and were wanting to liquidate it and our paid off GMC Sierra and purchase a pickup that was good for towing. Unfortunately, we were underwater on the Highlander and recognized that we would owe more than it was worth if we traded it in or sold it to the dealer. We talked to a salesman and received a dollar quote for what we would owe if we sold it back to them. We decided to take the offer and came in the next day to make the deal. We would have traded it in instead of selling it back if there had been a truck we were interested in. When we got to the dealership we talked to the salesman and said we would take the deal. He said he needed to talk to his manager and the manager returned to talk to us. He said the deal was a no go and wasn't remotely possible, even sounding irritated at us, even though the salesman was the one who offered the terms. We let him know this and he flatly refused. He didn't apologize for the confusion or make any attempt to find a workable solution or make it up to us in any way. Needless to say, we took our business elsewhere. We will never do business with Toyota of Pullman again and will strongly discourage others from it too. We love Toyota still so maybe we'll check out the dealership in Lewiston.

I would give this place zero stars if I could. I bought a…read moreused Forester there, trading my perfect running Ranger. They gave me a crap trade in value. Said the forester was in decent condition. After spending almost $1200 at the mechanic the engine blew up. $3K invested in an AS-IS car so I couldn't do anything about their bad ethics. Sold it as a shell for $500. Not only were they rude after I tried to get help with it but the mechanic said it had definitely been rigged to sell. Should have kept my Ranger.

A colleague who has purchased several cars there referred me to C&T…read more I bought a Ford Taurus there a few weeks ago for my daughter. No pressure. Easy test drives. No problem taking a car to get looked at by another mechanic to get a second opinion. The owners are ethical to deal with, and during the first week after purchase an odd rattle sound developed under the hood. Chuck offered to take a look. It turned out to be hard to locate, but he spent close to 2 hours with me tracking down the source. Turned out to be a piece of Kydex engine cowling that was broken and was flapping in the wind once it was going over 40 mph. Even though i bought the car "as is" the guys at C&T treated me like a VIP. Next time I'm looking for a used car, I'll start with them.

Do not take your car to Import Auto Repair (IAR) for repairs. Instead, go to a trustworthy…read moredealership. I own an MB C-300, and when the engine light came on, I took it to IAR because it was a local shop, and the nearest dealership is 80 miles away. IAR ran a diagnostic (charging $200) and determined that the air injection reactor pump was broken. They ordered the part and replaced it (costing $800). However, two days later, the engine light came back on. I returned the car to IAR, and they told me that Bosch must have sent a defective part. They ordered a new pump and replaced it again. But just two days later, the engine light came on once more. This time, IAR ran more tests and told me that a module was broken and needed replacement at the dealership since they didn't have the tools to fix it. So, I took my car to the dealership. However, the dealership recommended running a diagnostic again because the module that IAR identified was expensive and non-refundable. If they pre-ordered the part and it turned out I didn't need it, I'd still have to pay for it. After running their own diagnosis, the dealership discovered that a fuse was missing, which was causing the issue. They added the fuse and fixed the problem. I went back to IAR and told the owner, Carl, that a fuse had been missing, implying that they hadn't properly checked the car. Carl denied this, stating they had never touched any fuses and abruptly ended the conversation by saying, "Goodbye." How professional! When I got home, I reviewed the invoice from the first repair, and to my surprise, there was a charge for a fuse. This meant that either IAR had worked on a fuse, or they charged me for a part that was never actually used. I called Carl and mentioned the fuse. He chuckled and told me they had "put in and out fuses." So, it turns out, IAR was the one who forgot to replace the fuse. The bottom line is that Carl runs a dishonest business, and now I'm questioning whether the air injection reactor pump was ever actually broken in the first place.

Carl and his wife and team are truly amazing! My son attends college at WSU Pullman his car would…read morenot start. I called Imported Car Service they immediately squeezed my son into their schedule same day, replaced his battery and cables in a timely fashion. I am so relieved to have found this wonderful repair shop and can now rest easy being that I am on the Westside knowing that my son's car is in very capable hands. Thank you!

Jess Ford of Pullman is dishonest, manipulative, and runs classic bait-and-switch games. Do NOT…read moretrust them. Salesman Able Torres and GM Daniel will feed you promise after promise, waste months of your time, then ghost you the second it suits them. When we finally gave them a clear chance to make it right, they didn't even have the decency to reply. This is a shady dealership that will lie to your face, break every commitment, and treat customers like garbage. We've never felt so disrespected and ripped off. Save yourself the headache and the betrayal--go literally anywhere else. Jess Ford of Pullman does not deserve your business.

I have purchased many cars in my life and specifically 7 new cars from the other local dealerships…read morein the past 20 years for myself and other family members. I made my first purchase with Jess Ford in April, 2025. I am so glad I did! It was fantastic! I was sad I had waited so long to try them. Perry sold me my Bronco and he was great. There was no "upselling" or pressure. He was educated about the car and answered all my questions even after I had the car for several days. I have been to the service department twice since owning it, once to get a hitch and bug guard installed and the entire experience was painless and perfect! The second time was for a recall, again, easy! We are going to have to purchase another car this summer and we will absolutely be back to purchase from Jess Ford! I would not go any where else in our local area.

Avoid. Quoted $700 to replace a water pump. Seemed on the high side. Once I dropped the pickup…read moreoff, the price increased the price to $1200 to replace two hoses and a belt. When I said let's stick with the original quote they refused to do the work.

I had my car serviced here for the second time this month. Turbo hose was disconnected, and I ran…read moremy oil too low. While it is comparatively expensive, South Grand Auto has correctly identified and fixed the issues with my car both times. Michelle does a great job keeping customers informed throughout the process. Thank you for the shuttle and quality service.

Great price and work. They replaced two new manifolds and a new muffler and exhaust on my truck. I…read moream thoroughly happy with their service.

Great customer service and prompt service. Fair prices and what they quoted. Will definitely go…read moreback and have recommended to others.

Horrible service - I will not be coming back. I've had my oil changed here many times, and all the…read morerepairs to my car have been performed at Roger Subaru of Lewiston. Despite oil changes being scheduled weeks in advance and showing up on time, I always waited at least 3 hours for my service to be completed. The final nail in the coffin, though, was when I showed up with tires they had installed that balded completely on the outer sides in the rear within a short time. They refused to take any accountability and told me this was "normal" if I drive on poorly maintained roads (I don't. I live in the downtown area of Moscow and work from home -- I drive maybe three times per week and less in the winter). I was told that day that Brady Bain, the service manager, was out and would call me. He never did, so I called and left him a message, but he never responded. I received an automated message from Brady asking me to rate my service, so I emailed him back to say I would still like to talk. I also gave him some options based on my availability; however, I never heard back. I'm still very disappointed with my experience at Rogers Subaru of Lewiston and would have appreciated any communication with their manager to address the situation. Today, I would never recommend going to them. I went out of my way for years to drive up to Lewiston from Moscow to get my car serviced here, and now I realize what a HUGE waste of money that was, terrible service, and it seems they probably messed up my alignment when I bought new tires from them previously, hence the balding. I received zero help or compensation for this issue despite my loyalty to them. DO NOT GO HERE.

Shout out to Corey D. He immediately took us in knowing we were in a time crunch to get back on the…read moreroad. Gave us the information we need to repair the car. Got us out within 30 minutes. Thank you, thank you. God bless you always. Nice work.

Best car repair and advice ever!!! Courteous, thoughtful and honest. They are certified to work…read moreon EV's as well.

Had my daughter take her car in for a steering coupler bushing replacement. I had previously filled…read moreout their online appointment form from the website, they fully understood what I was asking for the repair. My daughter dropped the car off and was told worse case it would be up to 5k, for a full steering replacement. My daughter told me and I knew it was BS. She went to pick up her car and was told it would be around $850.00 to replace a $20 part. I knew based on my own experience and review of the car a few weeks before, the repair would be no more than $500.00 total. The shop charged $285.00 for their 2 hour assessment. Took me all of 20 seconds and a Google search to understand the problem, they basically told me what I already knew. Ends up I called a few other repair shops in the area, each quoting me between $400-$500 for the repair, no more than 2 hours of labor. This shop clearly attempted to take advantage of my daughter who's a college student. Do not trust this shop, ripoff for unnecessary charges.