I went at 9:35pm and they were already closed when on google it says they close at 10:00pm and…read morethere was 1 customer in there so it's not like they were packed, so theyre either lazy and close super early or they need to fix the time that's on Google like wtf!

Conducted business in LA and bought some Nike's. I returned rental car and went to room to lace up…read morekicks and the sizes were mis-matched! I had no way to return shoes. Staff were not helpful. I had to figure things out for them. When you have a business like that, be leaders, help customers, and think outside the box to keep them coming back! I'm not coming back.

I would like to say that this location provided extremely well customer service from all levels of…read morestaff I've had to come here 3 days has a new father purchasing toddler shoes it's a learning experience . But it was an easy transition they allowed me to go multiple times to exchange the shoes and ordered and shipped the correct size to my house free of charge . I would like to thank the store manager Jonathan . For leading by example and showing that wss cares about the customer or sales. I would highly recommend this location if customer service is important to you .I am grateful I purchased two pairs of Jordans from this company I am reluctant to think that other competitors would have treated me the same .I am a very proud customer and father .

AVOID ORDER PICK UP HERE!!!! Ordered an 8 women shoes…read moreonline for pick up and was purposefully given the wrong order because according to the cashier "their in store system didn't let them scan the correct size I ordered so they gave me an 8 male size INSTEAD because that one DID work when scanned" and since they DON'T do any in store returns and exchanges on online orders I have to return it by mail which they also CHARGE TO RETURN!!!!! Because they don't cover the SHIPPING BOX! THE WORST SERVICE IVE EVER EXPERIENCED!

I love this WSS. It is in Lynwood, which is a drive for us, but we go to this one because of their…read moregreat customer service. We were there on March 4, 2018 and were helped by a great employee named Esmerelda. I think she could see I was having a few issues trying to get my special needs grandson to be still for shoe fitting. She came up to us and just started helping, finding shoes, getting them on my grandson, talking to him, keeping him busy, and just being a great support. Because different makes of shoes can be oddly sized, we ended up buying 2 pairs of shoes, in different sizes. They fit him perfectly with just a little room to grow. I would not have been able to get through this without her help. The selection is great and the place is spotless and organized. Parking is a breeze on their lot. You are greeted as soon as you walk in. Now, that is nice. Check out was great. Esmerelda got the shoes together and helped us pick socks while I was in line. To keep my grandson occupied she showed him a ball, which we ended up buying. At check out, our shoes were checked again by the cashier (#012020 5:02:57pm) and he asked if we needed anything else and wished us well. What a great experience.

Why does store pick up take so long? Why does WSS offer this service if it's an inconvenience to…read moretheir employees? If you place an order expect to pick up towards the end of the night or the next day , I had a recent pick up did not get email for a couple hours called store and very rude employee said they don't even have the product in store and they would need to cancel the order I got a confirmation for it about 3 hours later , the employees here are very lazy! I hope WSS can tighten up the store pick up

The customer service team was indifferent, not helpful, and not attentive. When we walked in two…read moreteam members were speaking to one customer they both saw us and did not ask, "How can we help?" When needing assistance we had to approach 3 different members to get shoes we wanted to fit. At time of check-out they asked one another who helped us while ignoring we were there. We could have been asked who tended to us but they were aware no one rendered good service.

It's a big store to not have much of anything . It's a lot of staff but not one is really helping …read more Wasted my time telling me they checked for a shoe at the Crenshaw mall when it was actually at the Crenshaw plaza which isn't the same thing

DSW is my wife favorite shoe warehouse they great prices different styles of shoes and the quality…read moreof the shoe and finding her right shoe size. I like DSW very much I decided to get of shoe and found a pair that I really enjoy and comfort that I need in a good pair of shoe.

Nice big store for an assortment of shoes…read more They no longer have a color tier of discounts. It's no a flat discount of 30% off ticketed items and everything in the clearance section. The DSW employee told me it's due to the tariffs. Customer service wasn't bad, but it certainly was great. They were there if you could catch them, lol.

Stepped in Today to exchange some shoes, I received as a…read moregift . The store is clean, well organized the workers were both very welcoming . Moises was extremely helpful and very accommodating . It's refreshing to see young men Working hard but most importantly with respect . Keep up the good work Shoe Palace in Downey .

For starters i won't be going back and i'm sure they don't do a lot all day because it's location…read moreis a little odd lol and it's never packed like a mall's shoe palace but there was 2 girls and neither of them wanted to be there the i don't give a f*ck attitude was insane clearly didn't want to help me out although one girl asked what i needed help in and i looked at shoes about to grab one and ask her if they had a size 11 in the shoe and she was gone the minute i asked the question so i went to go look for her and took a while for someone to help me out. i parked in the back and they have about 3 employees in the back outside just talking and vaping so don't know what's up with that either and mind you that's the designated parking for them so it doesn't look very good either i'm sure they could care less but if i was the owner of that location id be pretty embarrassed....moving on to the most irritating part ( yes it gets worse ) the music jeez....i cannot fathom or even explain how loud it was it was simply unbareable !!! I was on facetime with my partner to pick out a shoe as a gift for a birthday party the day of and for the life of me i couldn't hear shit. My volume was all the way up and we were both getting frustrated because we couldn't hear eachother as i was showing him the shoe options. I honestly didn't even want to buy any shoes the lady was giving attitude and a hard time almost like she didn't even want me to buy anything seriously not exaggerating at all. at the register i couldn't hear what she was saying over the loud music and she spoke up but with MAJOR tone and even gave a little face attitude.... I wanted to get shoes for myself too but hell no i didn't wanna go through that i felt so un welcomed shes lucky it was an emergency gift if not i would've simply said yk what ? bi'm good and walked away i wish i got her name but it was a short girl w a slick back pony tail. I'm not one to write a review but damn that was frustrating as hell !!!!!!!! Wouldn't wanna come back and i hope the owner or manager does something about this wether it's retraining or just calling them out on it because it's upsetting seeing employees ruin the reputation of a business when it's probably not even the owners fault

The customer service at the store is very good, just don't shop online…read moreOrders are late and they suck at customer service online Pick up orders take more time then shipping. Just go the store better dont3 shop online.

Hi, I wanted to make a review. This young girl named Celeste helped me out and was being so polite…read moreduring this crazy Christmas hours. She didn't help me out once but twice I hope the owner gets to read this and appreciate they have such a good employees mean her Celeste, the girl on the cashier she was not as nice as Celeste. I hope wss appreciates they're good workers and what good customer service they have like Celeste did.

Still open , but now it's Fashion Q. They have so many pant options here. They have AC. They have…read moreplus size. And they have a lot of options and shoes. It has great potential to find something nice.

This was not my first time shopping at this establishment, but I was treated unfairly. Every other…read moretime I've shopped here it has been fine, but today I went in and was treated rudely, not only was I looked down upon, because I am plus size even though they sell plus size clothing. It is disgusting and I am extremely disappointed.

Online hours says they open at 10 a.m when in fact they open at 10:30 a.m. Plenty of styles to…read morechoose from that won't cost you an arm and a leg.

Horrible customer service. The girls get so mad if you ask for a shoe size. They need new staff.read more