First, I would like to preface that it is very rare that I will write a review of any sort (and almost never negative) and would rather use word-of-mouth and my patronage to show my appreciation. So I hope that those reading my review and those of my fellow co-workers, will take a hard and sober look.
***DO NOT SUPPORT THIS NEW JERSEY MIKE'S***
Now, if you are wanting the "Why" here it is. Fair warning: it is a bit of a long story.
I work for an influential IT organization very near this particular NJ Mike's. Our department decided to get lunch at New Jersey Mike''s and a young lady from our group volunteered to make the food run. Upon arrival, the sandwiches that were ordered were incorrect and we were overcharged as well. When our co-worker voiced her concern to the owner, she (the owner) became irate and told our friend leave and to never come back. She did return some of her money but our co-worker - in her haste - left her phone there.
This left our friend understandably shaken and when I learned that her phone was still there I went there in her stead to retrieve the phone. When I entered the establishment, I asked to speak to a manager, and a woman told me she was the owner. I explained that a person from our office was just there and left her phone, and since she had to work, I volunteered to pick it up for her as her manager.
Immediately she said there have been no phone left here and anything left "last night" would have been placed in the safe. There were 3 other employees - all teens - who echoed the same thing. I re-explained that the person was just there and not last night. She then welcomed me to look around. In the meantime, the folks from our office called me and told me that they had tracked her phone and it was still there at Jersey Mike's.
Soon after the restaurant began to fill with about 20+ customers so I began searching the restaurant, looking everywhere I could - while trying not to be too distracting. I spent around 45 minutes there and ensured that every customer that was there when arrived was gone before I approached again.
As I glanced over I could see the owner talking under her breath about me and as made I contact they all would avert their eyes and continue with their work. The owner seemed antsy and irritable. She asked if I just wanted her to call when she found the phone. That's when I told her "the challenge I have is that we have tracked the phone and it is still showing that it is here". She threw her arms up as if to say "I don't know".
I approached her at the cash register and stated directly that the person who was there left under acrimonious conditions, at which the owner blurted "you mean the woman that was yelling at me - yeah". I asked her what she thought might have happened with the phone - if for instance it was accidentally cleared with the trash. At this point she became - and stated as such - angry, and told me she did not appreciate what I was insinuating. I replied that I was not insinuating anything and the phone was there!
Customers were now coming in and noticing her as she was visibly angry. I asked if it could be in the trash and she quickly replied that she was not looking in there but I could. However before I could she came from behind the counter and angrily grabbed the trash can and took it in the back to look. I could hear her complaining about something and so could her customers. She then took the black trash can to the back and came out shortly afterwards, looked at me and said "you can tell her that looked in trash for her and I did not have to do that". I left from there.
As I was returning, one of her co-workers (let's call him Blue) decided to go there to check out the place. I made it back to the office and as we were watching the tracking, we saw the phone moving in the store. We called "Blue" and told him, and Blue said one of the employees was leaving with a bag in his hand and observed him leave. He also noted the owner and employees were acting strangely. At some point afterwards we were unable to track the phone any further.
With that I and some of her co-workers suggested our friend to call the police and file a report. The police (Sheriff's office technically) met me and our aggrieved friend outside of the establishment and got our side of the story. They spoke to the owner about the phone and she of course denied knowing about a phone and told the police they too could look outside and around. We did - found nothing.
However later on while we were back at the office, one of the officer's called me and told me they found the phone on 180th street but needed our friend to confirm - which she did. It had been run over many times but notably the battery had been removed. It is now being officially investigated and trust it isn't over.
Last - and I sincerely mean this - THE SANDWICH SUCKED!! DON'T EAT THERE! read more