We always get the #55 Big kahuna chicken Philly no jalapeño. And normally they are amazing. But today the cheese wasn't even close to being melted. The service was top notch as usual and the store was very clean. They just need to make sure the cheese is melted on the Philly cheesesteak. read more

Jersey Mike's Subs - Cheese shouldn't be clear. It should be totally melted. #55 Big Kahuna Chicken Cheese Steak - Sandwiches Near Me - Longview, Texas

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Great Cheesesteak and Italian subs! The food was excellent as always! Love Jersey Mikes.

Feels like an assembly line where we are bothering the employees. The food is good. The presentation is sloppy & I'm not sure if it's because these are sandwiches or the employee are not concerned with near presentation. It felt like they were in a hurry... read more

The staff is horrendous (RUDE) but the sammiches are good. I've noticed customer service seems to be a thing of the past.

The staff is so RUDE they are never open on time they treat you like ur a burden as soon as you walk in just for being hungry they roll there eyes when u want ur food your way...do not recommend read more

Love the choices , and have always loved whatever I choose . They are quick to fix any errors and remake the sandwich without any hassles.

Their Philly Cheesesteaks and Club Sandwiches for cold sandwiches are the best in Longview. They are a little pricy but they do have the frequent buyer club and give you a free drink and chips if you are a veteran. Very good sandwiches. read more

This Jersey Mike's needs work. It really doesn't feel like a sub above here. Mostly interacting with staff but also the ingredients are not as good here as they are at other locations. I had questions about the menu and the worker wouldn't stop slicing meats or look me in the eye. i couldn't tell if he could hear me. Another time, I just asked if they happened to sell just the bread - not an unusual question, other stores do it - and the staff member looked at me like i was stupid for even asking it. Additionally the tuna here is really not that good compared to other locations. it was watery. read more

I only get tuna usually at sandwich shops, I'm not much into processed meats and the tuna here is good. The whole sandwich was good.

Used to work here years ago. This was my first job and my second family. Love these guys. Good job Mark and LA. I miss y'all, keep up the hard work. read more

Wayyyyyyy way better than nasty Subway. This place always hits, fresh food & great people. I eat here at least once a week!

My boyfriend went and got us sandwiches and I wasn't with him but asked for the veggie! On the website it says it has lettuce and tomato and the avocado spread with cheese and bell peppers, sounds like a good sandwich. He comes back and hands me the veggie sandwich they made and it came with about 9 pieces of cheese and 3 bell peppers on it only ??? He said that the staff said that was how the sandwich came but I've ordered this from several other jersey mikes and never received it like this so I'm left confused and eating a brick of cheese read more

Jersey Mike's Subs - #14 The Veggie???? - Sandwiches Near Me - Longview, Texas

Jersey Mikes is great because it's dependable and fresh. What sets a Mikes apart from others is the staff. Unfortunately the majority of staff here leaves little to be desired. The gentleman running the grill today (12/07) was really friendly and makes an amazing Philly Cheesesteak. The lady at checkout, who I'm assuming was training, was VERY friendly. The woman assisting the trainee was rude, the staff setting out the to go orders couldn't have cared less with plopping and tossing peoples meals. read more

Was just fired from this location because of a "no call no show". They had set my schedule to be off Sundays and Mondays. I go in Tuesday afternoon for my shift to find I am taken off the schedule. Well apparently they change the schedule frequently and I was NEVER not ONCE told of this occuring. So I missed a day of work I had no idea I was supposed to come in for. And they fire me. Because they did not tell me. Very professional. I would also LOVE to mention that they keep an employee in his late 30's that sexually harasses some of the female staff including myself and a minor. And everybody seems to be okay with his behavior? Baffling. read more

HORRIBLE LOCATION not only was the customer service horrible but they didn't even have anything we wanted! NO WHITE BREAD and we were waiting for more than 30 minutes for our subs! The young man that was working the cash register was very polite and helpful so I hate writing a bad review solely for the purpose of him, but the overall experience was too bad not to. read more

Good sandwiches. We have tried several and our favorite is still the first we tried...the #13 "Original Italian" Mike's Way! That red wine vinegar with its olive oil blend and spices makes this #13 awesome. These places like Jersey Mike's and Jimmy John's blow the socks out of Subway! A really good sandwich. read more

Go with a #43, Chipotle Cheese Steak, if you are ever stuck deciding what to get. It is truly wonderful. The food is fresh, made to order, and fantastic. Online orders are always hot when picked up. I was once REALLY late picking up an online order and the staff made a new one for me so it would be hot, no charge. Another time I accidentally put in an online order for a store in a different city and this location made the sandwich anyway. I showed them my phone because I couldn't figure out why they didn't have the order and they told me what the problem was but not to worry about it. The rewards system is great and has real value. The staff is very laid back and relaxed. This has been my experience here and multiple other locations. read more

it is the best place to get a sandwich in all of longview and it more than justifies the trip especially when the service members were as kind as they were to me. read more

Messed up our order twice. Gouged us on the meat and on a later visit gave a snide remark regarding our inquiry to simply purchase some plain rolls . Let me just say that this sandwich isn't what I grew up in south Jersey eating . It is not bad but not great . But add disrespect and volatile quality, I'll never patronize any of your stores again. Besides, I can make a better sandwich. Btw , management made the rude remarks so I'd steer clear of this place as if their workers hear them treat customers like this , what example does that set ... read more

Popular chain that you can find in most of the civilized world. Good location in Longview, friendly staff. Yet nearly $11 for a 8-inch sub with chips and a drink? My honest experience: meh! I chose the #8, which is a club sub of turkey, ham, provolone cheese, and bacon. The bread is kept in container that you'll see at most sub places like Subway, and the turkey & ham also appeared to taste fresh. There is the "Mike's Way", which is salt & pepper, vinegar oil and a dash of oregano within one of the shaker. Having this on the sub made a bit of difference in the taste, yet the bread itself seemed a bit hard. To be quite honest, I may have had better luck putting hot sauce on the sub to improve the taste. Nonetheless, I was hungry, so down the hatch it went with my potato chips and fountain drink of Mountain Dew. Don't get me wrong: if you are a fan of sub sandwiches, Jersey Mike's is a good place to stop at. Yet for the amount of money paid, its kinda pricey for what you get. I actually had an appetite for more food, and hearing the cashier say the final bill was kind of surprising. If the sub was a true foot long (more like a 6-7 inch), I would say that it would be a little more satisfying outcome. For now, meh. read more

Indeed this is a chain sub shop, and it beats its competitors in quality and customer service -- by far. Notice that when you order a sandwich, the folks at this place actually slice the meat? There are two other chains (one of which couldn't survive in Longview) that unwrap the meat from butcher paper - pre-measured - when you order your sandwich. If your sandwich is bland, blame yourself. Jersey Mike's offers plenty of condiments. And the service (at this location, anyway) is better than any other 'chain' offering in town. Yep. You get what you pay for. read more

The customer service is my chief complaint and that matters. There was one person ahead of me. understand that they have phone orders as well. I asked the cashier how long it would be before my order would be ready because I needed to get back to work and I had been waiting 18 minutes. He said he would check and the person in the middle forbade him to ask and she was mumbling something but never addressed me. He was timid and she was rude! I let it go. Then when I was given my order no thank you! No thank you when I paid my 27.00 and no receipt! If it is not in your leader, it's not going to be I. your employees! read more

This was my first time to try Jersey Mike's and it was very good. I had the chicken big kahuna and my daughter had the the #9. The service was good and the food was hot. read more

Number 13 best sub sandwich!! First time here and was so pleased. Sandwich so fresh and inviting ! Definitely will be back!!

We have been loyal customers of Jersey Mike's however tonight that will come to an end. After placing an online order (like we always do), my husband goes to pick up the order only to be told it was given to someone else. How did they fix the problem? JoJo one of the employees said sorry, nothing can be done. So now we are out $50.00 even though I have a ticket number and charges on my card for an order we did not receive. Will never eat here again. When we asked JoJo about verifying a pickup order she said they don't require a ticket number or any sort of proof. She wouldn't even call they manager. Very poor service! read more

I had a delicious Grilled Veggie Wrap (good vegetarian-friendly option), along with chips (new flavor for me--Lays Ginger Wasabi, yummy!) & a drink (their special featured watermelon tea, so refreshing!). The staff was helpful & friendly. And I was also there at a time the restaurant was not busy at all. The napkins are small & flimsy, so I had to use more. I also used their restroom to change from my business clothes to my more casual clothes. It's nice & clean, but it is a one-seater, so good thing it wasn't busy there! When I left the restaurant, it was starting to get busy, though. So I could imagine a line possibly forming, just for washing hands. read more

Employees seemed high, service was slow, and there were no covid safety measures. Barely half the country is vaccinated. At least wear a mask if you're working with food. read more

Chain sammich shop. We ordered in for Inventory. I had the tuna. It's not bad but it is average. I have to spice it up some. In comparison to other chain sammich shops, it's not any better. The prices are about 20% higher than Subway. It isn't a bad stop but it isn't great either. read more

Okay so at first you think the prices are too high but then when compared to Subway and for the amount of food you get it's priced perfectly. You get more food then you would at Subway for the same price. Also if you're from the East Coast and miss a WaWa sub checkout Jersey Mike's. First place I ever found that had the same kind of taste. Sandwiches are great and the staff at this location are awesome. They remember repeat customers and are VERY cool with them. Check it out. I promise you'll start hanging there instead of Subway for lunch or dinner. Or hell both lol. Enjoy. Also don't believe the reviews. The Longview location is a 5 star establishment. read more

Just tried Mike's for the first time and I enjoyed it. I got the Big Khauna and my fiance got the #8, so we could try a hot and cold option. The sandwiches themselves were just okay but I loved that they slice the meat and prepare in front of you. Just seems fresher that way. The service was excellent, as well. It was my first time going so I had plenty of questions, both girls assisted admirably. The only setback I have with this place is the pricing, it's a tad high. Overall, very solid sandwich shop and I'd go back again 100%. read more

the sub in a tub , yessss . mikes way, yessss its so good and not a small salad either. read more

I've been a regular customer of this Jersey Mike's for a long time, eating there roughly twice a week. I've also eaten at them all over the USA. For whatever reason, the customer service at this location has gone to hell. Two weeks ago I waited 30 minutes to get 4 subs to go. Yesterday I placed an online order for 3 subs that were supposed to be ready at 1:01p. I arrived at 1:15p and was told they weren't ready. I asked again at 1:30p and was told they were about to start them. At about 1: 45p and after a 30 minute wait, I finally got my subs. When I complained, I was told online orders get no priority. Now I realize they were busy but it was clear my online order was continually pushed to the back so they could service people in line. Even so, there is no excuse for not even starting an order for 45 minutes after I ordered it and 40 minutes after it was supposed to be ready. I'm also concerned that in this era of Covid the guy running the register (manager?) and handling every sandwich wasn't wearing gloves, constantly touched his face and couldn't keep a mask on. This shop makes great sandwiches but is the worst managed Jersey Mike's I've been to. Don't go there unless you've got a lot of time to kill and don't care about sanitary practices. read more

The sandwiches are good. The customer service however is a different story. I placed an online order, paying extra to add bacon to one of my sandwiches. When we got home, which is 30 mins away, we noticed the bacon had been forgotten. I called, spoke to the night time manager. He said he would write my name down and I would get a free sandwich the next time I came in. I went back in today and explained my situation to the young lady behind the counter. I even pulled up my previous order on my phone to show them. The day time manager came up and asked my name. She went to the back. When she came back up, her attitude was shocking for a person in a Management roll. She said she did not see my name on the list and wasnt just going to give everyone that walked in free food. She was absolutely rude! She didnt even try to listen to me explain. I am at a lose as to how that manger still has a job working with the public. They have lost a regular cutomer!!! read more

I have to admit I was apprehensive at eating at yet another Sub Joint.... The price was a tad higher than I was used to and the store was not the closest to my home. However, I am so glad I made the short trip to the closest Jersey Mike's. The people are genuinely nice, the food is prepared(literally cutting the meat) right before your eyes, and the mix of "Mike's Way" is amazing. I recommend you ask for Jesse when you go in, I believe he is the boss, but also a very helpful fellow. Whether you are going for your first "Mike's Way" sub or back for your hundredth "Big Kahuna", this place should definitely be a on your list of places to stop by. Try it once, I did and will never go back to my old sub joint again. -JR a Satisfied Customer read more

Love me some Jersey Mike's. It is a tad pricey but it's oh so good! Staff is friendly (maybe overly friendly but maybe again, I'm just a grouch). They stopped taking coupons that their corporate emails out, which stinks because they send out those coupons every other week and I would faithfully go in and redeem. So, my time spent there may decrease but I will still go when I can and love it!! read more

Quick lunch for our family of four. Sandwiches were good but a little pricey for the quality. Maybe subway has us spoiled. :)

I love Jersey Mikes. Love them. I do not get them Mikes way because I'm just too picky of am eater. But thier bread and meat is just very fresh and you can taste it. I've always had great service at this location! read more

Avoid this store at all cost! This is the worst service I've received from a restaurant in a long time. Granted I frequent this store once and sometimes two times a week. I ordered my meal via the app. I was guaranteed to be able to pick up within 15 minutes. When I arrived 30 minutes later the order was still not ready and they informed me it would be another 15 to 20 minutes before they could GET TO IT. Unfortunately this was not the first time I have heard that. I ordered ahead of time to ensure I didn't have to stand in a line. On the app they are quick to charge your credit card at ordering. Because of the additional time required to wait I asked them to cancel the order. We will see how quickly I get my money returned. I feel sorry for the owners. They have put up a lot of money for a franchise and are monthly paying royalties. The numbskulls that are running this store are running away customers quicker than they are gaining new ones. Good luck with your operation because you have seen me for the last time!!!! read more