Service was above and beyond friendly and helpful. The food was fresh and tasty. The ambiance was clean and they had good music playing. The A/C felt incredible against the oppressive heat outside too! Thanks! read more

Jersey Mike's Subs - Fast Food Near Me - Layton, Utah

This was one of the most frustrating experiences I've had at a restaurant. We initially waited an unusually long time in the drive-thru, and the restaurant gave us free chips because of the delay, which we appreciated. However, once we got home, we realized that both sandwiches had been made incorrectly. One sandwich was missing pepperoni, and the other had lettuce and tomato even though we specifically requested that they not be included. We drove all the way back to the restaurant to have the order corrected. We were told that they could not simply fix the original sandwiches but could make new ones. We gave the employee our order again, and he wrote it down. After waiting about 10 minutes, he apologized for the delay and gave us free cookies. We were understanding of the situation and the fact that they were short-staffed. However, we then waited another 20 minutes for two sandwiches. During this time, several customers who arrived after us received their orders before ours. When the replacement order was finally ready, it was still incorrect. The sandwich that was supposed to have pepperoni was missing pepperoni again. The other sandwich was supposed to be on white bread but was made on wheat bread. We didn't notice the bread issue until we got home, but we did notice the missing pepperoni immediately. We asked if we could simply get a side of pepperoni to correct the issue. They were unable to provide that as well. Instead, an employee put on gloves, picked up three individual pieces of pepperoni, and handed them directly to us. I understand that restaurants can get busy and that staffing issues happen. What is difficult to understand is how the same order could be incorrect twice, even after we specifically returned to have it corrected and repeated the order to an employee who wrote it down. The free chips and cookies were appreciated, but they do not make up for the amount of time wasted or the repeated mistakes. We should not have had to make a second trip to the restaurant and wait approximately 30 additional minutes just to receive two sandwiches that were still incorrect. Very disappointing experience and unfortunately not one I would want to repeat. read more

When I order from this location a hot sandwich I noticed that they make the hot sandwiches one at a time. I always have to wait for them to cook it. I always order on line and go by the time it tells me it will be ready. Then I have to wait 10-15 minutes later for my food. If you can't cook the meat for more than one sandwich then you shouldn't be at the grill. Yesterday they didn't started my sandwich until about 5-10 minutes after I arrived. read more

I love a jersey mikes Philly cheesesteak! That's what keeps me going there all the time! The steak is very soft, the bread tastes fresh and you can never go wrong asking for a few more veggies. The reason I don't give it 5 stars is because you do have to wait a while for your food. Inside is much better than the drive thru. It takes forever if there is more than 2 cars. We were stuck in line and I sent my husband to mobettas. He went and got mobettas and a handles ice-cream before I got to the drive thru window! It was insane. The inside is a little tight. It's a small shop. There is indoor dining and bathrooms but not too much space in between tables. read more

Jersey Mike's Subs - #17 Mike's Famous Philly - Fast Food Near Me - Layton, Utah

Terrible. Miscommunication and bad customer service. Asked numerous times about my hot sandwich. I paid for it. My family had finished. Went to ask if they had even started after five minutes like an nfl referee huddle with all the workers they said there was miscommunication had not made it. They said they could make it then. I asked to cancel it. I asked for refund. No real apology. Didn't care. There must be a reason they are giving a free drink and chips if you leave a 5 star review. If the next time I eat there there which most likely will be no. Maybe do drive thru they appear little more focused on that. We went inside. It may be worth driving to farmington location than here if you like jersey mikes. Wish could give no stars. read more

It's comical how often my order is not correct. Since my last review, where my order was wrong, it's been wrong three more times. I've only been there to three times. It's a big joke in my family now. Even after I corrected the worker at the window, they STILL delivered an incorrect order. At least the mistakes are consistent. read more

I frequent Jersey Mike's quite a bit. This has been my favorite sub shop ever since they first came to Utah. I have frequented many throughout the wasatch front and I rarely have issues with my order and never have had issues with customer service. That changed the last time I visited the Fort Lane location in Layton on 8/22. I got there around lunch time during the daily rush. I proceeded to the counter to place my order and I told a very pleasant young lady the type of bread I wanted and I asked her to put mayo on both sides, as I always do. She gladly proceeded to do what I asked and another employee named Dana, interrupted and said, "I'll do that down here" in a very abrupt way, implying that she would put the mayo on the sandwich when it comes down the line to her. Keep in mind, I get this order EVERY TIME I order a cold sub at Jersey Mike's because the mayo makes all the difference, and the person who does the bread and meat always puts the mayo on the sandwich for me. The first young lady politely confirmed that she had it and would take care of my request, which she did perfectly as usual. She then passed my sandwiches to Dana who was to put the condiments on the sandwiches for me. Again, I frequent Jersey Mike's all the time, so I'm a pro with these orders. Dana proceeded to make this the most uncomfortable experience I have ever had at any Jersey Mike's restaurant. She asked what I wanted on my sub and I said I wanted everything except jalapeños and pickled peppers. While trying to fill my request, she was very rude, to the point that I mentioned speaking to a manager. When I did this, she spoke to a man behind her that I thought was a manager, but then she eventually came back to making my sandwich. It wasn't until later that I learned he was not a manager at all. After she came back, she put pickled peppers on my sandwich that I didn't want. When I told her I didn't want them, she was visibly upset about it because she had to remove them. All the while, her body language was very off-putting and her customer service was completely absent. By this time the line was wrapped around the store and it felt like all eyes were on me because of this situation. After about five minutes of her trying to get my sandwiches together, she asked in a condescending and passive aggressive way if she should get a manager or if she was doing anything wrong. I said, "Yes, please get a manager." This time a taller, female that I recognize from coming to the shop many times before, came to help. I told her what I asked Dana to put on my sandwiches. She was very pleasant, like the first young lady. She removed the pickled peppers (which Dana still hadn't removed) and added the relish. She exhibited the customer service I have come to expect from Jersey Mike's. Even though she corrected the situation, I still haven't felt comfortable enough to return to this location. This is horrible for me because I really enjoy these subs and this shop is convenient. Customer service in the food industry is a big deal. Often times, I add a tip when paying for my order. This time, I felt like I was owed money. I commend the young managers for committing to uphold customer service and I hope at the very least Dana is written up. She needs to understand the importance of her role and how her personal biases or feelings or whatever it may be can negatively affect a customer's experience and ultimately the business. read more

We love Jersey Mike's! You really can't go wrong with any of their sandwiches. I love how easy it is for me to place an order through the app. My only complaint would be the wait time. The app said our food would be ready at 5:31, but we waited in the lobby until 6:05. We only order food from here when we aren't in a hurry. Overall, the sandwiches are worth the wait, so we wait :) read more

Jersey Mike's Subs - ##26 Bacon Ranch Chicken Cheese Steak - Fast Food Near Me - Layton, Utah

This was our first time at Jersey Mikes. We were happy with our decision to give them a try. We ordered the Turkey Breast and Provolone with everything. Fresh tomato, lettuce, onions, olive oil and vinegar, ending with salt, pepper and the best part OREGANO! If you've never had oregano on your sub your missing out on amazing flavor. Reasonably priced as well. We are already planning our next visit. read more

I've been seeing Jersey Mike's popping up around the valley but hadn't tried one until last night. It was a Friday night, the kids were hungry, so we needed food pretty quickly to prevent hangry bellies from ruling the night. I downloaded the app, placed my order, and the food was ready within 15 minutes for pick up. The sandwich's were big and tasty. I have and 8 and 9 year old who shared one sandwich with some left over. The location on Fort Lane is easy to access but the parking lot is a bit crowded next to Swig and Mo Betah. Not sure who designed the parking lot, but it worked out. Next time I want to try the giant size to share. Seems like a good way to feed the family read more

Jersey Mike's Subs - Seating area - Fast Food Near Me - Layton, Utah

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Bret was exceptionally accommodating to our gluten-free needs. Bret had his team members wash their hands and put on new gloves just for our order. They even cleaned the grill. Above-and-beyond service! We got the Chicken Philly, bowl style. The food was great and the team is so friendly. read more

Food is always good. The down side is ordering through the drive through takes a half hour minimum if there are more than 2 cars. If you order on the app give at least 20 more minutes than it says during dinner or lunch times. They get backed up and they are not able to meet the time table specified in the app. In short great food but not if you are expecting quick service. read more

Great service. Highly recommend for a good sandwich. Very nice workers. Would come back.

The service was excellent and the team took such great care of us. The food was also delicious and they had gluten free bread! Yum!

Great sandwiches... very slow. I love their sandwiches but they are not fast. Online order ahead, still gonna wait at the pickup counter bout 10 minutes read more

Terrible service. Took 10 minutes for 2 people in front of us before they even took our order. No one else in their store and there were 7 people working. Seems like everyone was new because they messed up almost everything and was just so slow. Store was messy, trash bins were overflowing. Food was only alright. read more

Terrible service and never get your order right. Nobody cares at this location. For the money go somewhere else.

Best sandwiches, great staff!!! Super clean. Love that they always have a bunch of staff working so it's never slow. If you haven't eaten here, you're missing out! read more

Service was chaotic. Tables were dirty. No napkins. Long wait for sit down food. But the take out food was a priority.

Avoid this location like the plague I had two online orders and they gave me a time that it should be ready so I was there 15 minutes early so I got to the speaker box and I told him I'm a little bit early. He said don't worry we're just finishing it up right now just come to the window so I come to the window and I was there for 20 minutes and there was a line behind me. There was this young kid who walked to the window and he saw me there, looked at me and walked away, so I thought OK weird so I honked my horn and he finally comes to the window and I'm like it takes 20 minutes to finish up my order of two sandwiches and he's like oh they're finishing it up right now. I'll be right back 15 minutes later never came back. Don't know what's going on. It wasn't even busy inside this location so again, I honked my horn and the kid comes to the window and he looks at me but doesn't open the window. He walks away like he's a little scared so I honked again and he opened the door. I'm like you need to be retrained the Customer Service because you can't just say come to the window it's being wrapped up right now and then don't acknowledge a customer at the window. He's like I'm so sorry I'm like and then you saw me after I honked and walked away and then he's like oh I'm sorry my bad blah blah blah. I told him he needs to be retrain or just don't be in Customer Service and then a manager comes over. She's like can I help you with something? I explained to her my order was supposed to be ready like 30 minutes ago so she gives me some bull crap story gives me two cards for a buy one get one free why would I want to invest more money into the company for two free sandwiches and they were expired by the way so finally got my order and they actually made it wrong. Will never support this location anymore. I would rather drive an extra 25 minutes to a place that actually acknowledges their customers. read more

A Philly cheesesteak with no cheese and barely any pepper and onion on it? dry as the desert. Might as well make it a French dip with Ajou

Ordered online 5 sandwiches. The app told me to show up 20 minutes after my order was placed, I opted to show up 30 minutes later. They didnt start my order until after i showed up and still had to wait literally 30 minutes in store for my order to be finished. I had 4 guys on the clock in the company truck outside, this order costs an additional 60-80$ in man hours just to wait for my food. It was extremely slow inside, im visiting utah and the customer service around here is a joke. Cant wait to leave. read more

I really appreciate this JM location. I've been far away from Jersey for a while and this is the closest thing to Jersey meal I've had in a long time. Really appreciate the point pleasant imagery and the tasty sub that came with it. Cheers to y'all! read more

I usually love Jersey mikes, at least the ones I've been to in California. This one on the other hand is a diff story, at least when ordering in their app. I guess since they know you won't see it until you get home because they short you on the meat. Last time I ordered a giant sub and when I got home it had less meat than a large just spread out. I can't usually finish one in one meal but had no problem with this one. If you want to get a sub from them (at least at this location) go inside and order so you can watch them make it. I will no longer use the app to order. It may be convenient but I'd rather wait and not get ripped off. I hope the manager sees this and does something about it. I'll go to a diff location from here on. I also hope future customers read this and avoid this store. read more

Awesome sandwiches and excellent service. You can tell that customer service is emphasized because all the employees are very friendly and engaging. Love this place read more

SOOOO SLOW!!!!!!! We've been in line for 20 min already and have 4 cars ahead of us still and no end in sight. I don't understand why this location is always THIS SLOW!!! read more

My husband and I started coming a few months ago and got hooked! Love the Rosemary Parmesan bread! Good quality food, at a good price! The staff is awesome, too! Pro tip: can't pick a sandwich? Ask the staff their fave sub. Never had a bad one! read more

Employee taking the order was rude and did not give me a minute to decide what I wanted. Being the second car in the drive thru I got my sandwich within 15 minutes. However I ordered a simple #8 club sub and it was missing the bacon that comes with it. One star for at least getting a sandwich. Would not recommend coming here if you are on a schedule or the drive thru line is more than two cars. read more

Frustrating to watch the staff talking and messing around and no sand which being made while I'm waiting to pick up

Went to get subs for lunch and asked for my Italian sandwich to be grilled. Employee refused my request and said that they could not grill my sandwich because it would be "contaminated" from the raw meat that they use the grill to cook the meat with. All other locations have never refused this simple request. Furthermore, there were at least 8-10 workers behind the counter that seemed unaware of what their responsibilities were. read more

Sat at the drive through window for almost 15 minutes waiting for them to make two sandwiches. There was one customer inside that we could see and at least 4 workers. Complete fail. read more

Been going since they opened. Great food and made just the way you want it. Quite friendly staff. Very helpful. I'm now using their app. I've also used door dash and that was a very satisfactory experience, also. read more

service is so slow compared to jimmy johns. you could go to any other place by the time your food is ready

I was extremely unhappy and disappointed with this company. I was picking up 2 orders for a couple of customers. They were suppose to be done by 12:04pm MST. I did not get their orders till 12:35pm MST. Very unprofessional and unacceptable. It's not fair that my customers had to wait that long for their food but it also caused me to be delayed and could have taken 1 to 2 more orders during this time. Not only did this make me angry, but I will not be eating at this location myself. read more

I came in through drive-through ordered a regular plane number seven with light mayo and extra vinegar on the side when I got home there was no extra vinegar in fact there was no vinegar the woman who put the vinegar in the little plastic cup did not put the lid on tight so the vinegar spilled through the bag threw the napkins through the sandwich wrap it was a nasty mess does it take much to take a little more pride in your job and pay attention read more

Great place to stop! The drive thru makes it easy and quick to get food and the staff rocks!!

Have gotten giant subs a few times now and have to say the meat portions are quite tiny could barely find it in the sandwich. For the price can get two loaded for longs at subway. read more