I had a very disappointing experience at the Jersey Mike's on El Toro Road today. First, I specifically asked about the sandwich size and was told that the Giant was a 12-inch sandwich. After being charged for the Giant size, I later learned that Jersey Mike's markets the Giant as approximately 14-15 inches. The explanation I was given was misleading and influenced my purchase decision. Additionally, I was charged for extras that were either barely included or not included at all on my sandwich. The amount of meat and cheese was noticeably sparse, especially considering the price paid. The sandwich did not reflect the portion size or quality I expected. What made the experience even worse was the customer service. The employee at the front counter with dreadlocks was rude, dismissive, and seemed irritated by basic questions about the menu. As a customer, I expect to be treated with courtesy and respect, especially when asking about pricing and product options. Overall, I left feeling overcharged, misled, and disappointed. I hope management addresses both the customer service issues and the inconsistency in portioning so future customers have a better experience. read more

Hit or miss, buying sandwiches here! I love their club sandwiches always, but I tried their Philly cheese steak one day..Needless to say, I was extremely disappointed, because there was hardly any meat in it, I asked for it really to be baked in oven, so its gooey, with extra mayo and cheese..For 36.00 ( a regular sandwich) I didn't get crap! Ill never order that again!! If im desperate enough, and i need to Uber Eat a club sandwich I might.. I actually got my cold cut combo favorite at subway , footlong, they made it 100% to my order..they automatically gave me a senior discount too..without me asking for!! PERFECT FOOTLONG for 9.bucks!! Jersey Mike charges for a REGULAR , 14.00 dollars and its NOT EVEN A FOOTLONG! WTH? They dont offer senior discounts either! read more

Shout out to Mathew, Asher, and the rest of the team today. I visited around 2:45pm and ordered the Big Kahuna Steak sandwich and the chicken salad sub. Upon my questioning regarding the new chicken salad sub, i was told they were out. The crew was super kind and asked if i wouldn't mind, they could make some fresh for me. Just a 15 min wait. No problem! I was soo appreciated. Everyone here is the best. The chicken sandwich was amazing!! This is my new favorite! The Big Kahuna Steak Sandwich was made "Mathews" way and Mikes way combined and I loved it! Will be back! Customer service is always top notch here, and paying with app is always the best. read more

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I really like the sandwiches but this location is no longer an option. Each time i walk in i wait to hear welcome in...instead i get a blank stare. The energy of the staff and friendliness is non existent. Its like begging someone to take your order. They see me but customer service is a lost art. My sandwiches are okay but the last visit my bread tasted old. I will still get their sandwiches but will spend my money at a better location. read more

I've been here to this location a couple of times and each time it has been very nice, clean , and organized! the workers are always helpful and prepared. Good quality sandwiches here and they come out perfectly thanks to the great employees ! I love that the meat and cheese are cut fresh for each sandwich here, and you have to get the Mike's way because it adds that juice and flavor to the cold subs. I love the black cherry soda and the spicy pickle chips on the side to pair ! read more

Jersey Mike's Subs - Sandwiches Near Me - Lake Forest, California

The lunch crew M-TH crush this place! There is never anyone just standing around and their communication as a team is always strong. The sandwiches are always accurate and delicious! This is my favorite sando shop in town! read more

The staff was so nice and friendly to my kids and I that my 10 year old said I needed to review them! Friendly faces, food that never disappoints. El Toro road staff for the win! read more

I went close to opening time. I ordered 3 giants of the Big kahuna cheese steak, Philly cheese steak, and original Italian. The big kahuna has more flavor and was more balanced than the regular Philly cheese steak. The Italian is always delicious! They were helpful when using coupons. The store was clean. Food came quickly. read more

Food was decent, service was decent, bathroom was horrific- I mean, like the kind of gross that makes you KNOW it is not cleaned regularly. I bc will never return based on that alone. read more

Staff: They had nice staff. Quality/Quantity: Good quality and fresh sandwiches here. Standard sized sandwiches so nothing unique about this. Value: Fair Overall: The experience was good with only one hiccup. When ordering I asked for no cheese. Luckily I was watching as the prepared the food as they added cheese. read more

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The food is great! Normally, I wouldn't make a review but I felt really off put during my recent visit. When I went up to order (mind you I'm the only physical customer), no one said anything and finally the staff looked up and I didn't know what to do so I just started ordering. He said nothing the entire time and looked upset. When he passed it on to the toppings, that staff member also just ignored and mikes way? He said it like it was a bother to him. It was almost as if I had just walked into an unspoken fight before I walked in. So awkward and made me uncomfortable and I'm also young like the staff- so It was quite odd. read more

Jersey Mike's Subs - Sandwiches Near Me - Lake Forest, California

Ordered a sandwich with chicken in it. I'm allergic to other meats so I only order chicken. When it came out it looked like beef. When I asked them what it was they said it was chicken but it was dark meet. Being the trusting person that I am, I took 1 bite and I ended up having a medical emergency and needed to use an EpiPen because I am allergic to beef. These people are liars and are going to kill someone. Do not go here. read more

Don't go here. They messed up online orders ALL the time now.... got a #7 customized. there's mayo all over and onions and I ordered chips... no chips. read more

Jersey Mike's Subs - Sandwiches Near Me - Lake Forest, California

I always order the same thing-a hot sub that is made by MATT. Matt takes such care making my sandwich just perfectly. Saw him today and he was friendly and pleasant as usual. He is just a gem and such an asset for the restaurant. Love you MATT! read more

Another amazing culinary event today : six inch wheat tuna w "mikes way " fixins Just perfect ! 99 degrees in sunny socal and still the joint was jumpin ! Service perfect . Place immaculate . 20 40 year old women in shorts! Jk Kudus to the whole staff ! (You could just read the dedication on their faces of the sandwich builders !) read more

I ordered online a plain ham sandwich with nothing but ham mayo and bacon but they gave me a full on mikes way sandwich like how do you mess up a order that badly read more

I love this location and the staff here are always great. Scott, Alex, and Forest are true artist when it comes to "a sub above"!

Just had an italian sub. Bread was fresh and the meats plentiful. All making for a delicious sandwich. All for under $12 too. I'll be back!

I love this place! Everyone was so helpful and nice. My sandwich was absolutely delicious, however the thing that stood out to me was the employee Forrest. He was so sweet, accommodating, and extremely efficient. There was also a "Karen" inside that all the employees handled very professionally. read more

Love their subs, especially the turkey & provolone sandwich. Add some chips & it makes a perfect snack, lunch or dinner.

Purchased sub in a tub., All ingredients uncut and just tossed in. Was told " well that's not how we do it at this location. I won't be back to "This Location" #13 The Original Italian read more

Tried to call in an order for pickup. Each time I spoke to someone who then TRANSFERRED me to another phone that rang a couple of times, then disconnected me. Called back three times and each time I was transferred and disconnected. Sandwich shops are dime a dozen--find one that actually cares about their customers and picks up the phone. read more

Two dudes in there today were professional and fast! Always good I need to get this to 85 characters but not much else to say

I order a lot from here for work/coworkers. My boss loves the Turkey and me, the tuna. I saw on the website that they offer catering, but at this location. Hmm read more

Five stars for customer service:) today is my birthday and I wasn't able to get the birthday coupon in time. I called in and spoke with Jose. He was very kind and let me get my free sub anyways:) I will absolutely be a regular here from now on! I love the food here as well, very tasty especially the bread! Beats subway every time! Kindness goes a long way in my book it's truly hard to find great customer service these days. Thank you Jose for helping to make my birthday special:) read more

The cost has gone up at JM's. I had one Giant #17 cheese steak sandwich for $20.00 ( a Giant used to be $14.00) and a regular Turkey with cheese. Total $32.22. That's insane for 2 sandwiches and a lot of bread. And no extra meat or cheese. The food was good but won't be going back with these prices. read more

Ordered my favorite #13 Italian again. Tried it on Rosemary Parmesan Bread. The sandwich was made incredibly good. I think this is the only place I order from that exceeds my expectations. My wife loved her Super Sub. Thanks Jersey Mike's of Lake Forest. Keep it up... read more

Thinly sliced meat. Large portions, excellent taste, quick service. Clean, organized. Tables clean staff is friendly

Jersey Mikes always provides great service and quality sandwiches. My husband and I came around 1:30pm and waited about 5 minutes for our sandwiches to be made. The ambiance is usually mellow, unless arriving during lunch rush which then can become crammed due to small area for the line to form. Overall, very satisfied when we come here for lunch! read more

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Great sandwiches every time! Thank you staff for always being so kind and helpful on making a great sandwich. Looking forward to visiting again! read more

Jersey Mike's Subs - #8 Club Sub - Sandwiches Near Me - Lake Forest, California

I ordered sandwiches for many of my coworkers for lunch. The were perfect. Johnathan took care of my order and really cared about getting my order to me on time and done right. Their sandwiches are so tasty! I picked them up myself to avoid a $40 delivery fee. I will be a repeat customer for this place! read more

I'm not a fan of the food here, but my husband likes their big kahuna cheese steak, so I stop in every so often to pick that up for him. Made to order quickly, the quality is better than Subway and most other sandwich chains, though I do wish they had more vegetarian options. Clean store, nice staff, fair prices and portions. read more

Jersey Mike's Subs - Sandwiches Near Me - Lake Forest, California

I haven't been to Jersey Mike's for well over a year but decided to stop in today. In the past, I remembered everyone being super nice but can't say that today. I asked for an extra slice of tomato on my turkey sub and that didn't seem to go over well. The turkey,cheese and fresh vegetables are good but seemed there was a lot less meat then I remember in the past and for $9.45 for a regular sandwich not sure I will be coming back. It was 11 am today so not busy customer wise inside but could have just been busy with online orders. In the past, I felt the sandwich had enough meat and was worth the price and back then it cost less. Maybe an off day but didn't have the positive experience like in the past. read more

Jersey Mike's Subs - #7 Turkey and Provolone Mike's Way. - Sandwiches Near Me - Lake Forest, California

Got a California Turkey in a tub! Super delish but they forgot the bacon and napkins Took this to the beach to eat and what a treat. I appreciate they have GF options with GF bread and a tub if you don't want bread at all. Parking is sketchy here depending on time of day as it is small and shared with other eating establishments in same strip mall. Food is so good though and everyone was nice - just really wanted that bacon tho read more

They heat up the meat on the hot sandwiches on the grill vs subway that heats it up in the microwave. The white bread here is better than the wheat bread hot sandwiches. The wheat bread tastes a bit flaky and dry. Too many jalapeños not enough meat. I feel like I'm eating a jalapeño sandwich. I love cheese steaks but I wouldn't get this sandwich again or maybe it's just this location? I've been to other Jersey Mikes and have enjoyed my sandwich more. Big kahuna vs the original Italian..... Verdict..... Get the original Italian. Happy Sandwiching!!! read more

Jersey Mike's Subs - Big kahuna cheese steak - Sandwiches Near Me - Lake Forest, California

Ordered on line and picked up at the Lake Forest location. Order was perfect, service was quick, and food was delicious. If you have not tried getting your sandwich fixin's in a bowl instead of on bread - do so! The bowls are delicious and if you are watching your calorie intake this is the way to go. I had the turkey provolone bowl and it was excellent. My husband had his on wheat bread which was also great. read more

New to this JM's,the guy working the register has to be on some type of speed..talked so fast I could barely understand the dude..I know you're in a service business,but it was 11:30 and hardly anyone there. He rattled off something and pointed to the card register.It was my first time using the rewards program and I had a question,but I wasn't about to take a second of this guys time. Think I'll find another JM's where you will be treated a little more like a person instead of another sandwich out the door. read more

Jersey Mike's has yet to disappoint me. I usually get the Original Italian or the Big Kahuna Cheese Steak. It is a bit more pricey than a Subway or Jimmy Johns, but well worth it. Sandwich meat is cut fresh to order. I have yet to meet an employee there who was not cheerful. Definitely recommend Jersey Mike's! read more

Jersey Mike's Subs - Sandwiches Near Me - Lake Forest, California

The food and customer service is awesome. The atmosphere is clean and friendly too. I went in for lunch today with my husband. They sandwiches are always good here. I have to say though I made a mistake and ordered my husband the wrong sandwhich, so as we were eating my husband told me the sandwhich was wrong. I went up to the counter and told them I made the mistake and needed to order the correct sandwhich ith intentions to ppay.the team said no worries we got you. I thought that was the kindest and sweetest thing for them to do in since I made the mistake. The brought out the new sandwhich in a rapid fashion. I just wanted them to be recognized for their friendliness and support of how I made a mistake and did not make me feel like and dummy for making the mistake. We will be back again! Thank you Jersey Mike's keep up the good work! read more

I ate at Jersey Mike's Subs on 23572 El Toro Road in Lake Forest. This is the first time I eat at this location. The place was clean. The cashier was nice and friendly. The manager allowed me to take the photos. I ordered: the #7 Turkey Breast & Provolone Sub Meal with potato chips and a Diet Coke. sandwich; turkey, provolone, tomato, onions, lettuce, pickles, vinegar & oil. A very good taste. I drank a Diet Coke to balance the meal. For dessert: I ordered Three Chocolate Chip Cookies; They were tasty. I thanked the manager for letting me take photos. I went outside to take more photos. Then I drove home to write my review. Robert H. read more

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