The staff was very nice. My issue is with the inability to add cold meats to the grill. This is absolutely ridiculous. I have never between told this in ANY other Jersey Mikes store I have eaten at. This takes away from my experience in this store and will drive away my business to the store on Dalla Hwy. read more

The food was fresh and hot. The place was clean and well stocked. The only issue was the terrible customer service I received during placing my order and receiving my order. My grand was excited that she earned a coupon for Jersey Mike's from Gymnastics Academy of Atlanta and wanted to stop by for dinner. During playing my order, I informed the associate that I had a coupon for buying 2 giants and receiving 1 free. I ordered 2 chicken and 1 beef and all with bacon. It took the usual cooking time for a hot sub. I was called to pay for my order and it was only 2 sandwiches, I informed the 2nd associate that I had 3 subs. He asked the original associate who took my order where was the other giant. He walked from the grill to check the order and said he had a smaller sandwiche on the grill. I said the coupon and I ordered a giant. He walks of with an attitude and frustrated and yells back to his associate that "He gonna have to wait now, cuz I have to cook another one." My daughter and granddaughter picked up on his unprofessional behavior and asked was everything ok, and I said Yes, we will be fine. There was a 2nd couple that experienced the same service, and the husband wanted to confront the associate but the wife asked him to sit outside. Finally got my food. Spent $65. Left with a 11yr old and 9yr old girls asking questions about the service. We ended up talking to the couple outside, and they explained that they sat out there because of the service. My grand gave the guy the free chips and drink coupon we had left and we left. Probably won't go back to this location if the service level is this way. read more

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A little hard to find using Waze but we made it. Excellent tuna sub just the way I like mine. 13 The store was empty when we stopped in around 3pm. I ask the staff if it was still required to have a gun in the house in Kennesaw. They passed a law around 1981 that every household must have a gun. They had never heard of that although they were only in their 20's lol read more

Jersey Mike's Subs - Tuna tub - Fast Food Near Me - Kennesaw, Georgia

Horribly operated facility; 1 customer in front of me, 4 staff members behind the counter, yet after multiple minutes didn't even acknowledge me. I am certain nobody noticed me walk out. Jersey Mikes sells great sandwiches but you gotta at least try to pay attention to customers. read more

Meh. Not bad, but sure not great. I went about 1:00, toward the end of the lunch rush, on a Wednesday. When I got there, there were seven people in line in front of me. I ended up timing it, and it was almost twenty minutes before I ended up sitting down with my sandwich in front of me. To be fair, they probably also did about four online orders or delivery orders in that time, too, but it was still a wait, no matter how you cut it. The woman working was courteous and kind; she was working with wicked efficiency, hauling you-know-what. One guy was courteous and working, but not like her; a third guy was pleasant enough, but definitely not in a hurry and not a "people person." My food was pretty good. They were out of chicken, but they made my sandwich with turkey and reduced my price slightly for the trouble. Kind show. So they did okay. Not great. But okay. Frankly, I won't be back; I came because I had a gift card. But if somebody else wanted to go, I'd come with them, just not be excited about it. One more note that's not really their fault, but something to know: the parking lot is small and shared with some other business, so at peak hours, it can be a bit hard to get in and out. Also, they have a table or two outside, which is nice, but when I arrived, there were a number of people smoking there, which definitely dampened my visit further. Not the store's fault, but something you may encounter. read more

I'm writing this in hopes the owner sees it. The employees at this location actively hope you will leave. They pick up the tables and chairs over an hour before close, turn off the open sign, tell you they're out of bread, meat or the grill is closed depending on which day it is. The Woodstock location is much more of a drive for us, but worth it because atleast you get to eat once you're there. read more

I'm not one to leave bad reviews but, sheeesh. The kid they have up front doesn't speak, has an airpod in and couldn't try harder to seem more disinterested in the gig. The guy making sandwiches has gloves on.... But sticks his hand in his pocket every couple of minutes and starts messing with his phone... doesn't change gloves. The gal who wrapped my subs would've been put to shame by Hellen Keller. It was wrapped so loosely that half of it wouldn't fit in the bag. They were just smirking at each other and handed it over like that that. Everything fell apart. No hot subs. Overall the place either doesn't have a manager, or is in desperate need of a new one because it's being operated by a bunch of baked teens. With the exception of one gal in there running the Deli Slicer who seemed to be the only one that cared. I really like Jersey Mikes but go to a different location. And listen, I get it. It's a starter job for youngins we've all been there. But take pride in what you do. read more

Jersey Mikes is always the go to for subs. Our order is always correct even with some odd additions to sandwiches and we love the online order and pick it up! Even when we do the online order the order still made correctly (which a lot of places don't care as much when doing a pick up order rather than watching them make it) so kudos! Great variety of subs and the bread is always fresh! read more

Be very weary of a store that has to close early for a health inspection... stopped there today and I walked in and the music was so loud that felt like a Kid's Dance Club on a Tuesday night. I asked if they were open and it took a few seconds for them to even know I was there. They said "they HAD to close early to clean for the health inspector tomorrow" - so the restaurant is only clean, the night before a health inspection? This place is going down hill.... read more

This location deserves a good review. The freshly cut meats and cheeses are a nice touch, and our overall experience was great. We had prompt service, and a friendly staff experience. The woman making my sandwich kindly offered to put the red sauce on the side as I wasn't sure I wanted it on my sandwich. She also changed her gloves after making the previous sandwiches. Definitely recommend this location for a quick yummy lunch! read more

I am allergic to tomatoes and put NO TOMATOES in the customize box, but this has tomatoes all down it!!! Any time you try to call there no one answers so I can't even get a replacement! I have a foot injury which is why I ordered delivery and now I still have no dinner! How is this location still in business!!! I would give zero stars if I could! I normally go to another location, but that is out of our delivery zone :( read more

Worst Philly I've ever had!!! Everything precooked and nasty beef old and dry . Four lazy guys behind the counter and I was the only customer wtf? And 20 bucks for stail old food. Last time for me. read more

Do not go to this location. They always close way early than what it says on Google, and they shut the hot stove off way earlier as well. The store says it closes at 9 pm. I showed up at 7:22pm, and they told me the grill is off, so I could not get a philly. And as soon as I turn to leave and get in my car, I see they have JUST shut all the lights off after I try to leave at 7:25pm. Also, the previous time I tried to get a regular sandwich, I arrived at 8 pm only for them to say they were closing when again online it says they close at 9pm. They have been doing this for a while now, and honestly, I'm done. Don't go to this one go to the one on barret. read more

I don't like that none of the locations require hairnets. However at this particular location there was on employee who NEVER changed his gloves. Over the course of the 20-25 minutes I spent in there, he handled multiple sandwiches, handled cash and gave out online orders, all while wearing the same pair of gloves. Another employee, who seemed to be training him, would change her gloves after every order interaction or transaction. She even put on a glove to hand out a new paper wrap. That is the proper food handler technique. The employee who couldn't be bothered to change his gloves was also wearing his AirPods while working making it difficult to hear customers requests. Thoroughly disappointed read more

2nd time trying and will never be back. No white bread, no tomatoes, no onion and no was willing to even cut one!? No oil and vinegar??

Never fails when it comes to taste and fulfillment! Love it!! The staff is mainly young who are always courteous. 2 thumbs up!!

First time at Jersey Mike's. I was asked to pay for my regular Turkey sandwich before it was made. I received no receipt. Then I was told there were no tomatoes available unless I wanted to wait 15 minutes. Of course I didn't wait for it. I was then asked to pay for the sandwich again! I asked for a dollar back since they had no tomatoes and I already paid for the sandwich. I received no compensation. That was my very first experience at Jersey Mike's. Think I'll ever go there again or recommend the restaurant? read more

If your on lunch hour steer clear. Wait time is 20-25 minutes. 2 employees working. Both seem frustrated but quite. Not greeting customers overwhelmed with pick up orders. Got my #17 Philly. I would give it 3 stars bread hard and flakey meat overcooked. Store looks clean but the ambiance seems like frustrated employees and customers. Next time I will go to Firehouse. read more

Kid making my sandwich was trying to tell me he was blind when he quite clearly was not my wife is blind, so I find that very offensive and unprofessional. He might as well have been blind; half of the toppings were on the soaked cutting board which made my sandwich soggy, and it was cut off center, so half was way bigger than the other. I'll remember this for my inevitable return. read more

We love Jersey Mike's.....the absolute worst tonight...from the minute We walked in to the sandwich being made. You can do better than this!!! C'mon... read more

never have stuff to make subs! no bowls, no turkey... totally unacceptable. How can you be a sub place with no sub ingredients?!

Awful customer service. I walked in and it was one employee standing behind the counter on his phone. He didn't look up or acknowledge me at all. There was one person waiting for their food when I walked in. He continued to scroll on the phone as I waited to give my order. He finally put his phone away, walks up to the counter, grab the order pad, and just looks at me. No "hello" or "may I take your order" "what can I get for you" NOTHING. I asked him " Are you ready now?" I gave my order and then he starts toward the grill. He pulls his phone back out to scroll while the steak is cooking. I asked for a Mike's way and he was about to hand me my sandwich when he realized he didn't put the toppings on. I asked if the sandwich comes with mayo, he shook his head no(nonverbal response) I asked for the mayo on the side and he proceeds to put the mayo on the sandwich. Maybe if he wasn't on the phone, he wouldn't be so distracted and rude. read more

The food is decent the workers are horrible they never stay open for hours they say the store will be open I'll drive 15 minutes to get there before nine and like clockwork they already have the lights off but the doors open when I walk inside they always say we closed early it never fails ... I get it, y'all wanna go home - which is why you all start breaking down the line at 8:40... that's understandable, a lot of restaurants do that - the difference between a good establishment and a bad one is - the good one will leave a section open to continue making orders if need be.. not Jersey Mikes on Cobb Pkwy in Kennesaw ... the tall white guy in glasses - thanks for nothing buddy read more

Jersey Mike's Subs - Business hours 10am to 9pm - but closed at 8:45 - Fast Food Near Me - Kennesaw, Georgia

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Stop taking online orders, serve your customers in store and open online back up, once you catch up. While I sat there, 6 people left the store. Sandwich is good but can't wait 40 minutes to get it. read more

Campbell, Nate H., Ty, Liam were all really helpful when I came in. They provided a nice environment to eat in. Ty made me a really good wrap. All overall really good service!! read more

All the staff members were extremely helpful and helped me when I didn't know what to get. Liam, Ty, Nate, and Campbell all showed exceptional customer service. read more

I really like Jersey Mike's. I recently moved to Acworth, GA and I was happy to see a Jersey Mike's Subs not too far from my new house. My fav sub is their #13, The Original Italian (Provolone, ham, prosciuttini, cappacuolo, salami & pepperoni). Lately, I've really been enjoying their #56 - The Big Kahuna Cheesesteak (Steak, grilled onions, peppers, mushrooms, jalapenos and white American cheese). Mmmmmmmm, it's SO good! This location seems fairly new and is very clean. I haven't had any problems parking here. The staff is friendly, fun and fast. read more

Terrible again. I can understand being behind but this is the third time I've placed an order on the app 25 minutes in advance to pick up and when I arrived it was t ready and there were 4 people ahead of me for pick up not ready either! They said 15 minutes. Need more folks with a sense of urgency. Next time, going to another location. read more

Jersey Mike's Subs - Folks making sandwiches like watching paint dry! Slow - Fast Food Near Me - Kennesaw, Georgia

The three women who were working did an amazing job keeping their cool. Honestly with a store full of people and more mobile/online orders than I could count, I would've cried. Instead they stayed organized, were kind to customers who weren't so kind to them, and got my order correct. 10/10 read more

apparently it is hard for this guy to fix the "open" sign. Business would probably improve 20% if they could let people know they are open. good brand. Bad franchise owner read more

They never have the meats to make the sandwich you order ,staff always has a bad attitude they need to close this location putting a bad light on Jersey Mikes chain read more

Wow I always go to Jimmy John's or subway big mistake!!!! Everyone at Jersey Mike's was very professional I love how they slice the meat in front of you. There were several teammates there making sure that everything was perfect, we will definitely be back!!!!! I can see now how they made it through all the shut downs of Covid the sandwiches are amazing read more

Very disappointed in the service received yesterday. Ordered a large sub on their app. When I picked it up they had not followed my order and prepared incorrectly. No problem, I thought.... they'll surely make me another one correctly. Well, guess I was wrong. They simply said "we can't fix it" and handed it back. After demanding to speak with the manager, they reluctantly gave me a refund. Won't be going back. Looking forward to the new McAllister's opening soon! read more

Do not go here. Service sucks. Employees work very hard but owner must not pay decent because never enough staff. Use of app is fruitless. You still wait in store. Spend your money other places. read more

Was so looking forward to having a chicken philly. This location had zero chicken (it didn't arrive on the truck). BLT had very little bacon but a ton of lettuce. There are too many sub places to waste your time on this place. read more

Just walked out of Jersey Mike's. I was in line with my daughter and one of her college friends. A gentlemen walked in and Gavin, person making the sandwiches, tells us that he's going to make his sandwich so that he doesn't have to wait. Making the determination that it is alright for us to. How does that happen? We were already waiting behind someone who was getting four (4) subs. Now you are taking other customers before us....no one even acknowledged we were there. That was a loss of three (3) sandwiches for just the one. Good luck with having a successful business here. My hope is that this is the exception and not the new standard of Jersey Mike's. We are from Jersey and this was a horrible reflection of what we are like back east. This was a true disappointment and embarrassment as this was my daughter's friend first and probably last visit. read more

Today at 1:45 a lady (claiming to be the manager as she was on the phone giving directions) took my order - then a guy behind the register needed help with a coupon : she decided to help him while holding my bread. She then put the bread down by the register: after finishing the coupon she then picks up my bread and made my #7~ gross! I should have spoke up but instead just threw it out and went to Subway. read more

This is the worst jersey mikes location. The service is always terrible. The manager and/or owner always have an attitude. Called in an order today and they had no record of it when I arrived and then gave me attitude about it. So done with this location. I'd rather drive to Barrett Parkway ! read more

Ordered our sandwiches and three customers arrived behind us. Two were not wearing masks at all. One had a mask on not covering his nose and he was snorting and sniffling. Evidently masks are optional here. The sandwiches were great but we won't be back anytime soon due to no mandatory mask. read more

This used to be my favorite place for subs but when I left feedback through the official website for this location no one cared enough to get back to me. All I can say is make sure they give you a sandwich with a consistent size since they gave me two regulars that were not the same size. Also make sure to visit when the real adults are working since the younger employees do not take good customer service seriously. I love Jersey Mike's Subs and service is usually good but when the owner is not open to hearing about my experience I won't be back anytime soon. read more