Run. I went to drive through at lunch time. I had two cars in front of me waiting for food and she said it would be 5 mins before she could even take my order. Why? read more

This place should just pack it up and call it a day went by to order to go waited over 5 minutes at speaker parking lot empty and then a rude lady goes be patient with me we have 18 orders and only 2 of us here working well it would not matter if you had 8 orders 10 people working there parking lot was empty so I left take your time with the 18 orders maybe the owner will just bulldoze down the building and turn it into a parking lot for the shopping center!!! read more

I hate leaving 1-2 star reviews. I do. The main reason for this is that they are horribly slow. Every time. No matter what time of day or day of week. They are also not 24/7 so that really needs to get updated. The only reason for 2 stars instead of one is that the food is hot so at least you know it's being made fresh. I know they are hiring- I always see the sign but seriously something needs to change because I keep trying to give them a chance every few months and there's been no improvement in the speed of service. read more

Very disappointing. Overpriced food, no service, and very unclean dining room. Definitely won't be coming back. There is mold, water marks, and the vents are disgusting! read more

Steak ’n Shake - Mold on the ceiling - Fast Food Near Me - Acworth, Georgia

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Ashley was very kind and helpful to my mother and I going through the drivethrough after we asked for some extra toppings. 10/10 would come through again you rock! read more

Steak ’n Shake - M&m milkshake - Fast Food Near Me - Acworth, Georgia

So I have been coming into the Acworth Steak 'n Shake on Cobb pkwy for almost 15 years. For the last 2 years I have occasionally had an e gift card that is tied to the cell phone. Ever since the stores have upgraded to kiosks for the customer to place the order. Using the e gift card has been a nightmare to say the least. For a time there were staff that understood that the kiosk pos (point of sale) system is not programmed to take the e gift card and must be rung up by an employee. I am on my 4th e gift card and today I go into the steak and shake on Cobb pkwy in Acworth, ga and I got o e of the young gals attention and asked her if she could ring up my order with my e gift card. She said she would and I met her up front. She got the attention of the manager to ask her to help her with the badge to unlock the pos so she could ring up my order. That is where everything went sideways. The manager then steps in and tells me to just go to the kiosk. I'm thinking oh boy here we go again. Another person who just does not realize that the kiosks are not programmed for some reason to take e gift cards. I said ma'am the kiosk doesn't take e gift cards it needs to be rung up here at this pos like I have done countless amounts of other times. She said the kiosk does work and said ma'am it doesn't or I would have done it already. Well it does she says again. I said ok fine please show me. She said she did not like my tone I could leave. I said ma'am I don't have a tone I'm just trying to get my order. I did say you do not know what you are talking about I have used an e gift card multiple times at this location and they always ring me up right here up front at this pos. She then said there is no way that has ever happened I am the one who set this place up. On a side note I had never seen this woman before so that comment really surprised me. At that point the situation got heated between us mostly because I was in shock that this person would be so obtuse. She asked me to leave. I said I haven't done anything wrong except wanting to use my e gift card to place my order and she couldn't/wouldn't accommodate me and out of embarrassment of not knowing what to do resorted to making me the customer the bad person here. It was disgusting and I am livid as to how I was treated at this location by her simple ignorance. She is supposed to be a manager. What has become of managers now a days. They used to be looked up to as people that new their job took care of the customer and certainly looked to diffuse situations rather than escalated them. Also, what is sad about Steak 'n Shake is if you would like to report an incident with the company you need to fill out a form and maybe someone will get back to you. However, do not could on it. Why do I say that because over a year ago I called the home office when there was a phone number to call that is and reported that the kiosks would not take an e gift card hoping that the report would get to the top and they would update the system to ad that capability to the kiosks so that this would not continue to be an issue. Sadly I knew something like this was going to happen. Unfortunately, since the police were called and I tried to explain my side it doesn't matter. The person hurt by this is me the customer who now has a $50.00 e gift card still with around $44.00 left over but can't go to the closest location to purchase food. Oh by the way I drove to the next closest Steak 'n Shake to use my e gift card. I explained to the manager what I went through and they easily took my order agreed that it didn't work on the kiosks and was sorry that I had that kind of experience due to willful ignorance from one of their team members. I asked them for the supervisor's number and they reiterated that the customer service number is no longer any good. So let the buyer beware if you have a poor experience with your local Steak 'n Shake good luck doing anything about it. Don't complain they will be sure to make sure that something that is clearly not your fault your fault!! Shame on the so called manager at the Steak 'n Shake in Acworth, ga. She should not manage the shake machine much less the restaurant which used to be run by a fine group of people. Unfortunately not anymore. read more

This was the final straw with this location. Placed the order in the drive thru. Even after waiting 15 mins plus, we still have to pull forward to wait for our food. They had the audacity to bring our milkshakes out without food. Our milkshakes were already melted. Asked to speak to the manager but they refused to come up front to even give change. So we had to keep our order. The previous visit, we decided to do the mobile order. We were there on time but it took 30 mins after the pick up time for our food to be ready. They will never get our money again. read more

Steak ’n Shake - a hand holding a cup of ice cream - Fast Food Near Me - Acworth, Georgia

Every time I have gone through the drive thru at this location, the employees have been extremely rude. Customer service sucks. It's like Mac Donald's, but 10 times worse. I would avoid this location if possible. Many other options in the area for a burger and a shake read more

Absolute joke. It's now a self serve restaurant but despite that, they can't even keep the tables clean. Or the floor. Finally, of the four self serve kiosks they have, only one was working. I'll never return to this joint. read more

Like so many other places, this place can't find anyone that wants to work and they've gone to the kiosks. No table service at all. Don't tip. They want to go to no service, fine. I sure didn't tip as no one really waited on me or did anything. Ordered my food and it did come out hot a fast. The kiosks don't give you an option to just get a cup of water so I just took one. Ordered the chili with onion rings. The rings were hot and crispy but I guess I haven't had their chili in quite some time. Very sweet. Reminded me of canned kids stuff. Very reminiscent of chef boy ardee. Last time I do steak and shake. That is all. read more

Kind of goes hand in hand with the other steak and shakes we visit. Food is always ok if your craving fast food. The service tends to be the same everywhere I go with this company. No refills ever and no one ever checking on us. Not sure why they just don't go ahead and put up some Coke freestyles and just make this counter serve. Then your obligated to tip your ghost waiter just for the fact you always tip and don't won't to be rude. It was midnight we were literally the only ones there. Our waiter was mopping the floor and the rest of the crew was chilling in the back. Do yourself a favor and go through the drive thru read more

As only African American table in restaurant, it really seemed liked others who were seated after us were served before us. A long time before our food was served. Also when it came half was wrong. If I could I would have zero stars. Never had this problem at drive-thru. Former Frequent visitor. read more

I waited in the drive thru for 20 minutes just to get cold fries and a cold single cheeseburger with a dry bun. So disappointing read more

DO NOT ALLOW YOUR MINOR KIDS to work from them: This is what happened to my daughter, this is the email I sent and no response. Good afternoon, I have gone back and forth on multiple occasions with one of your managers, "Bre." The issue at hand is they my minor daughter was employed at Steak and Shake Acworth, GA from May to June. She worked a total of 24.5 hours before I told her to terminate her employment due to working well pass midnight. As of August 3, 2022, my daughter has still not been paid her full pay. The manager has advised me via text that she has submitted the pay multiple times but yet she hasn't been paid. Today I was informed that my daughter was not authorized to work with the company, although she was hired and scheduled and my guess is that they are refusing, holding pay. I have tried to be patient not to get the manager in trouble or the company however my patience is wearing very thin. I can't understand how a company can hire a minor, refuse to pay them and then say they weren't authorized to work. This sounds illegal and scammish to me. Please advise whom I can speak with to discuss this manner and ultimately have it rectified. Thanks, Sent from my iPhone read more

Nasty, the food was dry and the hamburgers look like sliders and it was just cold, I will never go back back. for the past two days theredays and there is has only been one car parked outside of that restaurant The service sucks. There was nobody and they called your name, and then you've go to get and get your food. The floor was greasy it hadn't been clean. Nothing inside of the restaurant had been clean and it was nasty and disgusting. read more

Foolishly excited for 1/2 off milkshakes, I volunteered to go to Steak n Shake for the office girls to pick up 4 shakes. I get my shakes and half way down the road, I notice a steady milky stream running down my black leather car chair. Upon lifting the car carrier I realize EVERY cup has a slit at the bottom where they mixed the milkshake. They claim they mix the shakes in a metal cup before emptying in to their styrofoam cup, but that is not the case-see my picture! I not only have melted ice cream in my leather seat and new car but ice cream is all over me, the office floor and the carpet leading to the bathroom. When I called to complain, I was told to come and get more milkshakes. Are you kidding? I am wet for all the wrong reasons, my car is a milky mess and I am WEARING 4 milk shakes! Never again. read more

Steak ’n Shake - They DO NOT mix in metal cup as they claim, they mix in the styrofoam cup-as you can see!! - Fast Food Near Me - Acworth, Georgia

Service was good, server came to check on me several times. Food delivery was awkward as simple bowl of chili came after I got burger. The 4-4-4 is a great deal, had triple burger, fries, cup of chili and cookie for 3.99 plus tax and tip. Food was good! DEAL!! read more

I don't know why I tried this place again. I went to order chicken tenders for my daughter and they had a 35 minute wait on all orders tonight. Why not just close. I wish they would close this place down, hire new management and reopen it. read more

This place is the absolute worse! Manager is incompetent, and so is the whole staff, currently they have a rating of 86 B, Ordered drive thru, and when we got home, opened super flattened burgers, looked disgusting, one of the burgers missing a bun! What the hell? I did not know steak and shake employees here are disgusting & lazy human beings, Fries had waaay too much salt, and my son had diarrhea after eating this garbage, I'm sure I'll be next to visit the toilet... we called to talk to someone and only got a giggle and snickering, I ABSOLUTELY HATE this steak and shake Location, and if you are the Franchisee owner, I hope you read this because YOU ARE NOT DOING YOUR JOB, and I hope corporate does something, but if corporate is anything like these the people working here, well then good luck serving garbage to everyone, save your time and go somewhere else.... read more

So bad, please hire someone to come in and fix this place. I want to love steak n shake like I always have in the past. Place has filthy tables everywhere. Good all over the floor. Takes over an hour once order is placed to get a single burger and a cup of chili. It's sooooo sad. Food came out cold and hard. I remember Steak 'n Shake being much better than this. read more

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The food is typical Steak 'N Shake food, which we like. However, the service is so bad from rude employees. My wife pulls up to order and the employee asks "what do you want?". No "Hi, welcome to Steak 'N Shake, may I take your order?... May I suggest one of our amazing shakes to complement your meal?... This location already has such low ratings, and usually I can let slide an "ok" meal, but to be rude and show zero customer service, is not acceptable. We will not return to this location despite typically enjoying the restaurant. read more

Just went through the drive-thru to eat burger and fries in the restaurant parking lot. Everything was cold as if it had been sitting for about 30 minutes. Took two bites and threw away. Horrible! read more

I stopped by for a hamburger to steak shake and the staff who attended me was very bad, I say if they are not kind to people who are looking for that type of job ... that's why there is a bankrupt restaurant...... read more

Haven't been here in a while. I had an egg breakfast Skillet. Tasted delicious. The gravy came with pork sausage in it but I told the. I don't want pork so they made it without it. Customer service was great! The one I had is a 15 year veteran working there! read more

Steak ’n Shake - Egg skillet. Tastes great! If you don't like pork they can exchange it for beef. - Fast Food Near Me - Acworth, Georgia

I recently purchased an order from this location using grub hub. The driver informed me that when he went to pick up the order, they would not let him inside and told him to go thru the drivethru. He called and the phone just rang and rang. After the driver dropped off our food, we were missing half our order. I tried calling the store and it just rand and rang. Grub hub immediately refunded us but the fact that the store doesn't answer is baffling. Food was cold, wasn't what we ordered, now my Son who especially needed to eat because of critical medication he takes, didn't get to. He isn't able to eat what Mom and Dad ordered. I had to run to the store and get his meal. Ridiculous. Thanks Steak n Shake. read more

Here on a Sunday, early afternoon. Nothing "fast" about the fast food here. Sat in the lobby for about 20 minutes only to be told that it would be another 30 minutes. Then the waitress walked away . There was a table that she could have cleared, but didn't.so, we Cleared off our own table as nobody was cleaning the availabile 6-top. Appears to be a lack of servers, cooks, etc. The servers seem to be having problems clearing tables when someone leaves. There are at least 2 other 2-tops, 6 other 4-tops, and another two 6-tops that had been sitting waiting for food when we got here. So they've waited longer than us - and they're still waiting. If the servers had cooked food coming from the grill they could probably serve it. This restaurant needs someone to organize the back room. An hour and we're still waiting.......and it's just for a burger!!! read more

Pretty much what everyone else has already said. 30 minute drive through wait for a single plain cheeseburger. Rude workers. Ok food.

Dropped into S&S drive thru today to grab a snack for my kids. No customers inside; only one vehicle ahead. Ms. S was patient and nice at window; even gave us some salt for the fries upon request. Drove around building and parked to give children their fries when noticed my fry missing from the #10 burger/fry combo. Went back in to recoup missing item. Other lady heard my complaint at counter and immediately summoned Ms. S. Ms. S appeared and nonchalantly dismissed the error and blamed it on the assistant (later seen mopping the floor) and told her to get a fry. There was no sign of regret, apologies or concern for inconvenience, whatsoever. . Following my comment regarding professionalism, she tossed my fries into a basket on the counter. She informed me to leave and not return, ever. In disbelief, I questioned her ability and her disregard for her employer's business. She then made a phonecall and told me she was on phone with 911. I left and returned to kids in vehicle. I ate with kids in empty parking lot while we could see her on phone. 10+/_ minutes. Later as we started to leave (and she still on phone) we encountered and flagged down an approaching Acworth Policeman; Officer B. who cited me for criminal tresspass. He asked me to sign, I refused and demanded a copy of the citation. He gave me the pink illegible copy and we left, again in disbelief at how much America has changed over the years. read more

I went through the drive thru around 10pm tonight. There was one car ahead of me, already at the window. I placed my order "two Frisco melts with grilled onions. Extra Frisco sauce on the side. Two orders of Parmesan and herb fries." I repeated it twice The service took a few minutes while I was at the window (but that's expected and not a big issue normally) I checked the bag after I pulled away from the window and there was no extra sauce. I pulled back through the drive thru and explained, for my sauce and went home. At home there is no sauce on the sandwiches, and no grilled onions. This was very disappointing and not the first time we've had errors like this. TL;DR always check your bag before you leave, disassemble your sandwiches if possible read more

Staff is laughable... called in from work to order something for take out and they told me it'd be ready in 5-10 minutes... I get here, "oh we didn't put that order in cause we didn't know if you'd show up so my manager said not to..." what a fucking joke... read more

The Steak'n Shake in Acworth needs to be shut down! The employees are rude, the mangers don't know how to do their jobs and the GM is worthless! The food is disgusting and when they screw up and owe you money because of their mess up, your screwed because your not getting your money back. read more

Worst steak n' shake period. Waited 30 minutes in the drive thru just for them to bring me out the wrong order. Plus the lady who brought out my food was rude as hell, didn't apologize for the wait, just said here and walked away. What a joke. read more

Slowest place to go to. Took 25 mins for them to even greet us at the window. This place is horrible. Don't recommend spending 30 mins of your life for a burger. read more

Honestly we've been sitting in the drive thru line for 1 hour, and I feel bad because 5 cars behind us pulled off after ordering. We received our food, and ate our entire meal while waiting for our shakes. Not sure why this took so long. They should consider not having a drive through. read more

We always have a great experience here. we ask for what we want and they try their best to accommodate. we had great service, the manager came over to say hi and to ask if everything was the way we wanted. so just ask for what you want, be nice and believe me they'll do everything in their power to make sure it's right! and don't forget to enjoy your food! read more

I'm someone who loves Steak 'n Shake from the greasy burgers and thin french fries - but I would NOT recommend this place. You would be better off driving twenty minutes down the road to the location in Kennesaw. When we were seated, the person seating to us barely said anything. He said, "how many?" and then walked away. We assumed he wanted us to follow him, so we did and he put our menus down and walked away again. It was strange especially because he was wearing manager gear so I would think he would be overly friendly. I have now been here twice where I had to wait an ungodly amount of time. I am willing to wait some because I know that a lot goes on in the food industry, BUT not all of our food got to the table at the same time. After we finished eating, I ordered a small shake... 30 MINUTES. It was a joke. The building was only half full, so it wasn't like they could be overwhelmed with a line out the door. I kept asking my waitress where the food was and she kept saying it was coming. It took me (at the 30 minute mark) going to the waiter area telling them to give it to me or take it off my receipt. It was suddenly ready. The fries were WAY too salty and the person with me asked for extra sauce on the side in addition to that on her melt and they ONLY brought sauce on the side. My son's mac and cheese was cold in the middle and hot on the outside - so most likely was just microwaved. I was able to stir it and it didn't matter to him, but it was just another thing that wasn't quite right. I haven't had a pleasant experience here the last few times I was here. I will not be coming back. I would rather go somewhere else or drive to the location in Kennesaw. To put a cherry on top - as we're leaving, we see comment cards and someone wrote "SLOW", which was hilarious and couldn't be more true. read more

I waited 20 minutes in the drive through and still received the wrong order. And to make things worse.. I had a strand of hair in my burger.

Wow.. Customer service is exceptionally poor here & this from the manager too! We wandered in here on our way home for the half-price happy hour shakes. We stood at the counter for several minutes while the manager discussed something with his employees. When they finally came to take our order, we were informed that it was now 4:03pm & happy hour was over. I explained that we'd been kept waiting & perhaps its was actually prior to 4pm when we were ready to place our order. Manager was called over & explained that the register wouldn't allow them to do half price after 4pm. Oh yeah, right buddy. Still got shakes, I have no idea why. Horrible texture, with no apparent flavor besides sugar. Keep your expectations low & perhaps you won't be disappointed. Or save yourself the headache & don't go at all. read more

Poor service (didn't check on us even one time for refills, etc..) half of our food was wrong. I ordered Cajun fries and they came out plain. When I asked for Cajun fries, she brought me back the Cajun Dry rub seasoning - not the stuff you put on like salt ! The chicken strips reminded me of something you would get at the skating rink. We won't ever be back. This is the second chance we've given this place. Sad to not go back, maybe we will try another location. But definitely not this one. read more

We waited over an hour after being seated and still had not received our food. The manager made only one appearance in the dining room in the whole time we were there and that was at the request of another table. All tables around us had been there longer and still waiting as well. When another table asked to see the manager he sent another waitress over who had no idea what to do with the complaints and stated the manager was having issues in the drive through. Most all of the staff was standing around and there was no hustle from anyone except one waitress that was seating people and running around working hard. This location is typically bad but we always try again and this time we will not be back again. read more