Wow.. Customer service is exceptionally poor here & this from the manager too! We wandered in here on our way home for the half-price happy hour shakes. We stood at the counter for several minutes while the manager discussed something with his employees. When they finally came to take our order, we were informed that it was now 4:03pm & happy hour was over. I explained that we'd been kept waiting & perhaps its was actually prior to 4pm when we were ready to place our order. Manager was called over & explained that the register wouldn't allow them to do half price after 4pm. Oh yeah, right buddy. Still got shakes, I have no idea why. Horrible texture, with no apparent flavor besides sugar. Keep your expectations low & perhaps you won't be disappointed. Or save yourself the headache & don't go at all. read more

We waited over an hour after being seated and still had not received our food. The manager made only one appearance in the dining room in the whole time we were there and that was at the request of another table. All tables around us had been there longer and still waiting as well. When another table asked to see the manager he sent another waitress over who had no idea what to do with the complaints and stated the manager was having issues in the drive through. Most all of the staff was standing around and there was no hustle from anyone except one waitress that was seating people and running around working hard. This location is typically bad but we always try again and this time we will not be back again. read more

Wasn't impressed at all. You order at the counter and then pick up at counter. Workers kind of rude and short with you. Food not very good. read more

It took 15minutes to get two drinks. It took an additional 15minutes to realize he never put the order in. He dropped the food off alone with the check.Never came back to check if we wanted a re-fill on current drinks or even order dessert(milkshake). I recommend no one come to this location to dine in unless you are willing to wait. read more

Reading the other reviews, I can understand that they may have had bad experiences. But my review is based on a truly great experience. Our server, Jennifer, was great! The food was delicious and the shakes were the very best. Two meals and two shakes for only $12 is a bargain. We received really good food and really great service. J&J read more

Everything is so well priced and the food came out decently quickly. Sometimes the service is boo boo but they have really stepped up their game. read more

Do not eat at this location and definitely do NOT drink the tea! I was a regular customer here for awhile but my favorite server left last year. Since then, it seems no one cares about their job or quality of food/beverage. From what the server told us, management is lazy, and doesn't care if they have enough employees because corporate cares more about the money being saved from sending employees home early. Employees are regularly heard badmouthing customers and fighting with each other. The place stinks like sewage and the floor stays sticky. Picture included is why we never drink the tea. Gross. read more

Steak ’n Shake - Nasty tea urn. "Fresh Sweet Tea" for only $1!! Yummy! - Fast Food Near Me - Acworth, Georgia

Holy Crap! I am writing this while sitting in my car... so far about 25 minutes and moved only one car length since placing the order about 10 minutes ago. Still got 3 cars in front of me at least. This wait is horrible and would highly recommend not stopping at this store. read more

OK guys, stay with me on this one for a minute. Does Steak-n-Shake have the best burgers, no, they don't. Do they have great service? Come-on, really? What they do have is real meat and not some derivative of the meat family like most fast-food restaurants. I can get a freshly made to order, triple-cheeseburger (no fries, no drink) for under $5 and that's with taxes included. When I'm on the move and don't have time to lollygag, I can still get a good dose of protein for under $5; are you kidding me - that's awesome! I've rated 5-Guys (very good) or Burger-Fi (outstanding!) but when I need cheeseburger NOW and time is not on my side, I stop at the Steak-n-Shake drive thru. Note: I give the burgers 4-Stars and their malts too! read more

Tried to go through the drive thru and i saw the two employees hiding in the kitchen eating a pizza while we made eye contact and they did nothing. read more

Went through the drive-thru and order the simplest meal ever and when we got to the window we had to wait at least 20 minutes to get our food when they were three other cars in front of us on top of we ordered a Coke and we had to pay for another coat because she didn't put it on our ticket and we simply asked for barbecue sauce and never got it it's not that hard to remember stuff and this is not the first time it's happened read more

I have been to this Steak N Shake twice now and will never go back. The first time the food was average Steak N Shake food (in my opinion good when the mood strikes but not worth going out of my way for), the service was on the low end of average, and my shake tasted like soap. On my second and last attempt to eat here I was completely ignored. Walked in and stood by the "Please wait to be seated" sign for almost ten minutes. There were two waitresses sitting at the counter talking on their cell phones and a manager at the cash register checking receipts. There was only one table that had customers seated. After about ten minutes I approached the manager and asked if I could just take a seat at any table, only to have him look up from the receipts and make an annoyed sound. He then went back to his receipts and ignored me. I was unable to catch his name, however, he was a skinny older guy with glasses. Never had a problem at the Barrett PKWY location but live a lot closer to this location. Sad, but looks like Steak N Shake lost a customer. Plenty of other places are glad to take my money! read more

Went to grab a milkshake in the drive thru and they stated it would be about a 20 min wait. We agreed and pulled forward. 4 cars in front of us and none of them moved for 30 minutes. We just decided to leave after seeing 3 employees come outside to enjoy their smoke break in the middle of this wait. I've worked in this industry before and consider myself a very understanding person, but this is just unacceptable. read more

By far one the best experiences I've had at this location in a very long time. Jenny was super thorough and pleasant. In the past I've had to wait 10-30 mins. We got our food in less than five and she even apologized for the wait. Jenny is great! read more

Food was actually very good, but the service (or lack thereof) was abysmal. This was a one star experience rounded up to two because $4.99 for a double cheeseburger meal is pretty good. The restaurant was not crowded when we visited this evening for dinner and there appeared to be plenty of managers and servers walking around. We sat for 7 minutes with no greeting or acknowledgment from any server before I finally got up and asked the host if he could send a server over to our table. When she finally showed up, she apologized for the wait and took our order. Food came pretty quickly, but they had brought fries with my son's kids meal when we'd asked for oranges instead. She brought the oranges back and promptly disappeared. She didn't check on us once after she took our order. At the end of the meal, I was dying for a drink refill but I gave up waiting. Sorry, but I really can't see a reason to go back here when WaHo is open 24x7 and they actually appreciate my business. read more

Went to drive thru ordered chicken fingers with honey mustard , go to window paid for order then was told no honey mustard stuck with chicken fingers no sauce, every time I go to this Steak n Shake you can tell they hate working there , maybe they should close ? read more

Took one bite out of my chicken tenders last night and noticed right away that it was soft and chewy. I spit it out and realized that the whole center of the chicken was RAW! I am scarred and very disappointed. I currently breastfeed my baby, and don't normally eat fast food but wanted to have a cheat meal this one time. THANK GOD I didn't swallow the chicken. I do NOT plan on coming back to Steak 'n Shake EVER again. And I mean none of them, not just this terrible location! read more

Steak ’n Shake - My chicken tenders were RAW. I am scarred and disgusted. Thankfully I didn't swallow this. I spit it out! - Fast Food Near Me - Acworth, Georgia

Great food but slow service. Wait is over 20 minutes for a couple of burgers. Just don't have enough people. Come on, corporate, hire more people! Damn. read more

Wish I could give 0 stars. The place is half empty yet I stood there with 4 other groups waiting for a table for 10 minutes while 3 other groups waited to pay. They completely ignored us. Servers kept waiting their 2-3 tables. The manager was taking out trash. The kitchen and decor thru staff just kept handling the drive thru. Finally a sever came and sat one group and left again! Then she checks one group out and leaves again. I waited a total of 12 minutes and then left. As we left there were 3 more groups coming in to be ignored. Awful awful place. Don't even bother. read more

Well, I am sad to see/ know how bad this Steak and Shake is.. I don't know why regional managers or the franchise owners don't clean house! My son went thru the drive thru and got milkshakes for us..I just got out of the hospital and looking forward to a shake... I took a big sip on my straw...and it had hot pepper in it!!! Why??? We didn't complain and our interaction was at best..mundane! This has ruined shakes for me...I always think about the red pepper shake.... Yuck! Whoever did this needs to have a red pepper shake of their own! When I called to complain..I get snickers and a who cares attitude.. sad...so so so sad...please close down this location and bring in a good family restaurant! read more

Went here tonight for the first time since we live close by. We were waiting for our food at the window for over 15 minutes... she gave us our shakes and then disappeared. In the meantime, I saw multiple cars leave the drive through upset because they were still waiting. Then a different lady came to the window and asked us if we have already ordered? Like DUH! We told her our order and then she got it.. seems like someone walked out on the job tonight or something. Honestly, if they would have communicated to wait and acknowledged us then that would have been different. Really terrible customer service would not recommend unless you are not hungry and willing to wait for awhile for your food. read more

I've had to wait more than 30 minutes to be served drinks the last three times I've been here. Skip and head somewhere else. read more

I was wondering why no cars were in the parking lot after dealing with Wanda at the drive thru acting like I was putting her out ordering I can understand why maybe we need to send them through Chick-fil-A with a notepad and get some pointers on how to serve the public at a restaurant! read more

This is the worst experience I have had in my life. The despicable me waiter is the worst. I asked for a large fry and never got one and it took 2 hours to get my shake. I really wanted to get up and leave. read more

Visited steak-n-shake for the first time. Went around noon on a Saturday and so service was a bit poor due to the volume of customers. Price was good. Shake was great. Food was so-so. Got the Frisco steak sandwich which was kinda small and the fries were medium temperature. read more

Steak ’n Shake - Great mint Oreo cookie shake - Fast Food Near Me - Acworth, Georgia

Literally the most garage place. Slow & rude employees. They don't even know how to make the food right. Steak 'n Shake y'all suck to the max and i hope you realize it. read more

I live the food here ,but the service is absolutely awful. At first are waiter was amazing and nice. Then one are food came another waitress brought it out and she treated us like garbage. She was rude and messed up our orders several times. Are check took about 30 minutes to bring and are food orders where wrong. I love this place but the service is not the best. read more

I feel as if any place I go hate me because I'm lactose intolerant and ask for no cheese. I can almost guarantee I will get cheese. Order two number 1s no cheese after 25 minute wait both had cheese. Should just stick to ordering water. read more

We've been going to this location for a few years. The food is consistent and well priced. Burgers for us and chicken strips for our daughter. The shakes are good as well. That being said, this has to be the most poorly managed restaurant in the area. The past 3 to 4 times we've been in there the wait staff (a variety of young women) have been truly horrible at their jobs. We have waited for extended periods of time to get a seat as well as to pay our bill at the register. I can almost look past those flaws if it wasn't for the fact that every waitress we've had recently has acted as if they would rather be anywhere else but there. Our last waitress (the one with long red hair) complained to us as well as the tables around us about how she didn't want to be there and that she was overworked. I hope the management takes these reviews to heart. This does not seem to be a temporary issue at this location. It's going to take a lot to get me back in there. The last thing a paying customer wants is to feel unwelcome. read more

My wife and I used to be regulars at the Kennesaw location because it worked for us to meet for lunch. It was good down there and we had a FANTASTIC lady named Tammy Ponto who was our regular server. We'd just nod and she'd go put our food order in. She made sure we were taken care of every time. Those were the days... Fast forward about 10 years and we've now got this location in Acworth that is closer to our house. Except......it's AWFUL. I don't see how they have let it get this bad unless the regional manager knows about it and just doesn't care. SURELY the management team has to be reading their own reviews - right? They've gotta know that change has been sorely needed. We gave this location a bunch of chances as we actually like S&S food. My Dr. doesn't...but we do. However, every single chance we gave them was a disaster. From inept servers who just didn't have a clue to really badly cooked food to tables that never got bussed or cleaned to non-existent cashiers who would let 10-12 people pile up trying to settle up and get out of there. We've had HORRIBLE service there multiple times. The last time was a few months ago now and I remember this couple standing in the entry waiting to be seated for around 10 minutes while we were waiting right next to them trying to pay. I finally leaned over and told the guy - "I think I'd rethink the choice to eat her if I were you". He looked around at the chaos that was going and and they nodded and left. Again - I just can't understand how a corporate management structure can just continue to ignore the massive problems here. I don't get why they don't can the people responsible and get some good help in there? My wife made me swear I'd never talk her into going back here and I finally agreed. We're done. It took a while, but this location is just being mismanaged into the ground. read more

For some reason this place takes so long to cook a simple Steak burger. Same goes for their Shakes. The food is good but their processes seems to need some work. read more

This is the second time I have visited this location. Both times I have gone thru the drive thru. The first time we waited 20 minutes until we got our food. Currently I am 25 minutes in and there are still four cars in front of me. Both times were late evening visits-currently 10:30 pm. The food is good when you eventually get it. read more

If you would rather have a fancy glass of milk then the milkshake you ordered go here cuz they will give you the shake after it set out for 20 minutesn read more

It took 30 minutes to get 2 milkshakes in the drive thru restaurant. I opted to go through the drive-thru since last time I came I went inside and it took forever. No one who works there wants to work. read more

Please save your time and money. The manager left me on the phone when I had my concerns with the service we had received and he didn't not care and said "one moment" and never came back. The chubby girl with the braids obviously has never had a job before because she refused to serve our table and we weren't even seated for ATLEAST 15 minutes and then 20 minutes more waiting for someone to help us but they "forgot" and waited overall for an hour or more. Horrible business and they need new staff. The skinny girl also is horrible. She usually is okay (when she isn't forgetting something from the order) but never come here. If I could give read more

I came here at 11:50 pm it's now 1:02 am and I just now got my milkshake. There's only 1 server and she's working the cash register, drive thru and she's waiting tables. Worst absolute, worst service I've ever experienced. I could've gotten food faster if I walked through the drive through. Probably never coming back. read more

I've never actually step foot in this location until tonight. I normally go to the drive through because they're faster than the kennesaw location, WAY faster. We walked in tonight and the place WREAKED OF BACTERIA, MOLD AND TOE CHEESE (sparkles skating rink or a bowling alley smells better) we thought maybe the smell was just at the door but it when we were shown to our table it was just as bad there. There is something wrong with this place the health department needs to pay a visit. This smell was beyond maybe a dirty mop, don't eat here, we weren't the only table to leave because of the smell. read more

Horrible management!! Waited over an hour for food while the drive thru continues to be served quickly. The poor servers were begging the kitchen for food and shakes. This location will self destruct soon if they don't get better management. WE WILL NOT BE BACK! read more

Worst service. All the tables were dirty. Ordered our food and drinks 30 minutes ago and still haven't even gotten water, let alone our milkshakes. You have a better chance getting your food from the drive thru and then bringing it in to sit down and eat. Even so, the drive thru takes about 20 minutes to even get your food. Takes away the most important part of "fast food". This place is a joke and you'd just be better off not even eating here. read more

First and last time I will ever go here. Service was ridiculously slow. Only ordered a couple shakes. There's no reason other than laziness and poor management that shakes should take over 30 minutes! Don't waste your time - go somewhere else. read more