My husband and I are so fortunate to live 5 minutes from this Chick-fil-A. The consistency at this establishment is what keeps us coming back. The chicken nuggets, strips, chicken sandwich, fries, kale salad, Diet Coke, ETC are always perfectly served. The chicken is ALWAYS tender, never stringy. Sometimes you order Chick-fil-A and it just doesn't taste good. But this location never lets us down. I try new items at this location because I know they'll do it justice, like they do everything else. Every other Chick-fil-A needs to go through training at this location, particularly the kitchen staff. The way they prepare their food is excellent. And we are grateful for the consistency. On top of all of this, the customer service is outstanding. That's pretty typical for a Chick-fil-A but these folks look like they genuinely enjoy working here. When you walk in the door, "welcome to Chick-fil-A!!" I mean really this place deserves to be the model Chick-fil-A for all those around the southeast. Grateful is an understatement. Every employee at this location deserves recognition. read more

Closed on Sundays. Open on Labor Day. Next time you find yourself in Marietta stop by Chick fil A for a quick bite. It's got a dual drive thru with fans and a canopy. I decided to go inside to check out the digs. Needs less to say there was no line at 3 pm. It's a family friendly spot with a ton of seating. Great for kids, parents, and families. I got the spicy chicken, super spicy. And my partner got the pimento. I tried the pimento and it was very tasty. Worth a try. This was a quick serve restaurant that met my expectations. Give it a try today. read more

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Word to the wise do not go to this location unless you have plenty of free time. Their drive-thru is by far the slowest of any local cfa I've been to. read more

Always consistent. I use the app for ordering. I've only had one instance in about ten when the items weren't warm. I used the app and mentioned this and got the items free for my next visit. Aside from this food is always consistent. read more

Truly exceptional service and food. I Highly recommend this location to anyone. Love their breakfast!

This location consistently has great service and everything is always correct when I order. Food is always hot and consistently good as well. read more

Preston is absolutely amazing! He has the most contagious energy of anyone I've ever encountered. He greets me and my coworker by first name as we walk in the door. That is super impressive! He is so friendly and always puts a smile on our face. He is the reason as well as the staff that is on his team during his shift that we eat at this location several times a week. This location is always super clean . The 2 sweethearts, Mrs.Diane and Mrs.Margie makes sure the dining area is spotless and always comes over to our table to chat and see if we need drink refills. We feel like royalty when we visit Thank you again for always making our visit special read more

I've been coming here since I was a child and always had a wonderful experience but since moving back the last couple times I've had terrible customer service. Today was the last straw. I'm picking up a doordash order and go through the drive through, maybe 3 other cars that have already been helped, I was told I have to go in and that's fine. I get inside ask about the other and I'm greeted with an attitude from a bigger older woman, she yells if it's not on the table it's not ready yet... I was told over the intercom it was.. she shoves past me to hand someone else food over me, then goes to the back to get another employee to tell me it's going to be another 5 minutes? The store and drive through were empty. I'm ticked off and just leave. To be greeted and served with an attitude is expected somewhere else maybe Popeyes? But CHICK-FIL-A ?! read more

My husband ordered a Hash Brown Scramble Burrito for me and I founded a red, brownish hair when I almost finished it. I just recovered from stomach flu couple days ago. Now I feel sick again. read more

Chick-fil-A - ows a red circle circled in the middle of a burrito - Fast Food Near Me - Marietta, Georgia

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I have only experienced GREAT customer service here, everyone here is so nice! This location is ALWAYS BUSY but they are very fast and efficient!! read more

So disappointed that chick fila closes at 9:30 pm that's not a good customer service.

I initially reached out regarding an incident I witnessed at the East Lake Chick-fil-A over a month ago. I saw a restaurant supervisor treating employees very poorly, and doing so in front of drive thru customers. It was not a good experience for the employees and not a good experience for the customers. I received an apology email from the corporate response team that included this statement: We always want our customers to have a great experience at Chick-fil-A, and it sounds like that just didn't happen this time. So, on behalf of both the restaurant you visited and Chick-fil-A, Inc., we apologize Chick-fil-A's response also committed that someone from leadership at the restaurant would be in touch with me in 2-3 days. That did not happen, and I reached out again a couple of weeks later to see if any action had been taken. I got the same response from the corporate team, almost word for word, which was disappointing and frustrating. And more than a month later, still no one from the restaurant had bothered to respond. What's frustrating is the lack of recognition in their response that the incident primarily affected their employees, and not just customers. Also frustrating is that no one from the restaurant felt this was important enough to address with a simple email replying that the issue has been handled and they recognize this was not a good employee experience. There are any number of social media outlets with which I could have publicly provided this feedback to Chick-fil-A, but I wanted to given them the good faith opportunity to hear the feedback directly and have a chance to address it. My impression is that my feedback has been more or less ignored and that no action was taken to address the supervisor's unacceptable behavior. And that makes me conclude that the (teenage) employees are still being subjected to the same treatment at their place of employment. With no real response or action from Chick-fil-A through direct channels, here I am on Yelp, FB, social media outlets providing the feedback publicly to ensure the issue is reviewed and corrected. A templated corporate response to the customer rather than the employees is not good enough. Do what is right for your employees and follow through on your commitments to your customers. read more

So I went thru the drive thru had to wait over 20min watching the pre-order cars drive thru and the one who cut me off smirked at me. Really pathetic. So now the food. I spent 50.00. You would think that the waffle fries would not be bits but potatoes and the containers should be full and 2/3 full. The chicken tenders were very small. I ordered a 4 pack. The Mac and cheese was barely to the top of the container. I know cost of food has gone up but atleast you can match that with the food. I am not pleased with all that I spent today. If you want to reach out to me, you can. 678-522-5983 read more

Today I went in for the free breakfast and waited nearly 30 mins. It's annoying but considering it's free food, there's nothing to complain about. (Obviously it's going to be slow.) The employees were all very kind, prompt, and apologetic. Everybody was moving very quickly and doing their job. Hanaa Charania was professional and conveyed understanding. She handled customer complaints very well. An older black woman got mad and asked her why it's taking so long just to get her order. Hanaa went to the back and checked on it. She apologized and said there are a lot of people right now (clearly visible by how packed it is inside and outside of the restaurant). Then she extends her hand and proceeds to ask to see the customer's receipt. The customer throws her receipt on the table. She picks it up and says "oh just one coffee? Ill get it for you now." And proceeds to get it. When the woman gets her coffee, she quickly smirks a thanks, then turns around and walks away. Another case: an older white blonde haired woman with a dark haired son order a few items. She expresses her anger at Hanaa. Hanaa says shell check on the order. The moment she turns to check, another employee comes up with the customer's order. The customer takes the bag and tells her son to grab the drink. In front of the employee, as she turns to walk away and as her son asks her why it took so long, she says, "these people are idiots. Let's go." I know the employee and Hanaa heard it since they were closer to her than I was. I saw for a second, Hanaa and the employee's response on their face, but then they flipped on their customer-service-professional-face. These uncultured, rude, and disrespectful customers don't deserve such good service/good people. They are terrible, but the employees here, especially Hanaa, did wonderfully, de-escalating the situation. They even handed out free food cards for next time, as a sorry for the delay. Will definitely be coming back! read more

I love Chick-fil-A and this is a good location. Everyone is always friendly and they double-check to make sure my order is right. I eat here fairly often and I don't remember any problems with quality or getting things right. They do a chicken nugget eating contest here, I think it's annual. I've thought about signing up/entering but I know I can't eat enough nuggets to win. It does sound like a fun challenge though. This location always puts up nice lights for Christmas. They get the normal business right and then they do extras like this - very nice! read more

Ugh I continue to be disappointed but not surprised. My husband and I have a joke that every time we open the bag we know the fries will be half -full. It's also painfully slow. I usually have to wait in the drive through for 20 minutes even when the line doesn't look THAT long. read more

My coworkers and I hit up this Chick-fil-A location often for lunch. It's one of the better Chick-fil-A's I've been to. Service can actually be too good here. When the store isn't busy, the employees bring your food out to you (on a tray of course). I also can't tell you how many times a manager or other employee stopped by our table asking us if we needed anything, including condiments, drink refills, and having our trays taken away when we're finished eating. There have been times where, even when we were walking out the door to leave, we were still asked if we wanted refills (presumably to go). Very nice of them, but it got to the point where it became annoying. One of my coworkers once won a free meal here because he was the 300th (?) customer in line. Had we known he was going to win, we would've just had him buy all of our meals too! This Chick-fil-A is medium-sized, has a play pen for the kiddies, and doesn't get as busy as the other nearby Chick-fil-A locations on Cobb Parkway and Windy Hill -- this location gets busy, those locations get very busy. Ever since the spicy chicken sandwich came out last summer, I've mostly been ordering that. Check out my my review of the Howell Mill Chick-fil-A from earlier this month for my take on the new spicy chicken biscuit. #Yelp365 - 19/365 read more

Chick-fil-A - New "Dip & Squeeze" ketchup packets. - Fast Food Near Me - Marietta, Georgia

Pretty disappointed in this location. I stopped after my blood platelet donation for a late dinner and milkshake. Two cars that arrived after me in the second drive through lane were served ahead of me. Then I was disappointed with the food when I got home. For over $3 this pitiful burned Mac n cheese was underwhelming and it will be the last time I order it. Also thought this "nugget" was not great. 2 stars because the staff is nice. read more

Chick-fil-A - Fast Food Near Me - Marietta, Georgia

Frequent visitor of this location. Had to get the food to go this time around due to being home because of the COVID-19 virus. This location as a circle parking lot so to some that may be annoying. The inside is always clean and has friendly staff. I ordered on the app and the food was ready in about 10 minutes. Pulled up, told them I ordered off the app, paid, and drove around. The food was given in a timely manner and all the staff had gloves on. My girl and I got a 12 count meal with fries. I'll be back soon read more

Chick-fil-A - ows a plate of fried chicken and waffles - Fast Food Near Me - Marietta, Georgia

2/24/21 Never had a prob here before. Morning breakfast drive through. Sent to park on side. Ask 3xs make sure condiments in the bag of 8 biscuits, guess what... no condiments. Don't have no time after 15 min wait to get condiments. read more

2nd time I've been here and both times they forget the salad dressing. No one wants a plain salad. Start focusing on correcting orders and not placing the orders 50 ft away from the menu where you can actually see what's on the menu. Check you're good before you leave. B read more

This is the best customer service i have witnessed in my entire life. One of the team leaders ethan woody personally delivered my food. He went out of his way to have a long conversation with me. This man needs a raise for embodying chick fil a's philosophy. read more

They were so fast for an early morning I said dammm that was quick!!! Extremely fast compared to an average Chick-fil-A and the drive thru was seamless and easy read more

THE BEST CHICK-FIL-A I HAVE GONE TO!! They have the best Customer service! I recommend going here!!!

This CFA is older, and it showed in the children's area. Only one register open at the noon hour was curious, but finally someone else approached to take my order. The usual fresh food and friendly service here. read more

Chick-fil-A - Fast Food Near Me - Marietta, Georgia

Best Chick-fil-A ever! I would give 10 stars if I could! The breakfast is great! When you enter, the friendly employees great you. They only had one cashier, but she was very speedy and kind. We had a gift card for a free entree, and she went ahead and added hash browns and a drink for free. The food came out in about 20 seconds. This place is super speedy! The man that delivers food to you (the manager I'm guessing) is very friendly. The food was a perfect temperature and tasted great. Overall, this is the best Chickfila I've ever been to, and I highly recommend you try it. read more

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Good food prepared quickly and with a smile. My wife loves the grilled chicken and the market salad. Regular sandwich is the best anyone makes. Waffle fries are great, little salty at this location though. Download the app before going to get rewards. read more

Chick-fil-A - Fast Food Near Me - Marietta, Georgia

This chick fil a refuses to do thin filets, they refuse to do crispy filets, they forget the sauces you ask for 95% of the time. The food is pretty lackluster most of the time and they straight up refuse to prepare it the way you'd like. There are a few employees here that make this location shine, but you'll get better food how you want it if you drive 10 minutes to a different location. I'm from SC originally and the franchises down there have 10x better food. read more

This location is on Roswell road across street from Kroger. The location is pretty convenient with plenty parking around. However, if you are coming down Roswell from north, it is easy to miss the entrance. The entrance is shared between the Aldi shopping plaza and this stand alone chick-fil-a location. The restaurant has a lot of young employees, more likely to be college kids. They are not tempted to do a good job at maintain the environment clean. Trash cans can be over flowing, food stains on the table and booth or chairs. I usually come in around 8pm, there are not a lot of customers. But the young employees like to take their breaks around the same time, they will occupy a few tables, talk and laugh really loudly. I understand it is a chain fast food restaurant, but a lot of times, it was hard for me to communicate with my friends and family. This is why I took off one star and always make to go orders. Anyways, food is always good and service is okay when the kids are not messing around. read more

Grab 99 of your closest friends and head to this CFA... EVERY 100th customer gets a FREE MEAL & DRINK! read more

Chick-fil-A - FREE MEAL & DRINK to every 100th customer! - Fast Food Near Me - Marietta, Georgia

Great food but the restaurant is a mess! Tables aren't cleaned, stuff all over the floor. Yuck. Really unusual for Chic-fil-a. read more

Chick-fil-A - Our table. Not our garbage. - Fast Food Near Me - Marietta, Georgia

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A joke. Worst experience at a Chick-fil-A ever. The cookies were hockey pucks, and the drive thru window staff threw the cookies in my car and didn't even look at me. read more

25 minutes and still waiting for a milk shake. App said order is ready and it wasn't started. No explanation no service.

This location operators like a well oiled machine. I have only been around Lunch time but they manage crowds very well and get you moving through the drive-thru no problem. Their salads always have a ton of chicken on them and their people are the friendliest! ***update They forgot my Salad toppings and chik fil a sauce! Dry salad and dry nuggets. Bummer! read more

The service at this Chic-Fil-A was subpar. While ordering, the person was speaking over us, asked us multiple times what we wanted and still did not put our order in right. When we went to the window and we told them we were missing something, they said that we didn't order that and tried to make us pay for what was missing even though it was a mistake on their end. The employee at the window didn't even speak to the one who took the order and got it wrong, and instead tried to make us pay for it. And we didn't even receive a receipt. I hope that next time, there is someone there to help them handle the situation a little better next time. We are very dissatisfied. read more

This is the worst Chick-fil-A I have ever been to. The drive thru line is SO SLOW. I've probably been here 20+ times and I always wait at least 10 minutes. I always order ahead via the app and still have to wait. It's just awful. The staff who work here are very nice and always make me feel valued but it's just not worth it to wait so long to get food. And my order is inconsistently accurate. It's probably accurate 60% of the time. read more

I was in line 25 mins waiting for my order, they should fix the time problem and traffic to shorten the waiting time. Ana - 5/3/2021

They mess something up about 60% of the time I come here and yet for some reason I still come weekly. You would think it was a rare occurrence but I can only imagine with the frequency of my own orders being screwed up they manage it a lot! Is most definitely my last time coming just got through waiting for 20 minutes in the parking lot after going through the drive through because my order wasn't ready. You'd think it would take less than 20 minutes to make a chicken sandwich or at least maybe update the customer. So I went home called for a refund now I can't eat with my funds tonight because they'll take 5 days to get your money back after they fuck up your night! read more

I am a huge fan of CFA, but this location has been a little hit or miss for me so far. I have either dined in, picked up food, or gone through the drive through probably a dozen or more times in the last two months. Sometimes the quality is exceptional and food is ready promptly. Other times, primarily when I've dined in the restaurant, orders have been taken incorrectly or not completely delivered to the table. I hope to see more consistency at this location in the future. read more

I'm always taking my boys here to have some good food and fun in the inside park!! Always great when raining and bad weather. The food and service is awesome and friendly!! read more

Chick-fil-A - Fast Food Near Me - Marietta, Georgia