I came into Jersey Mike's at 7:45pm on 3/23 and was told they were "out of bread" and could only make wraps. That would've been fine except I could clearly see bread sitting on the rack behind them. As I'm walking out, I literally watch an employee grab that same "nonexistent" bread and make himself a sandwich. So apparently they're not out of bread, they just didn't feel like serving customers and now I'm pissed lol. I ended up ordering through the app anyway, and surprise, they suddenly had bread. This wasn't a mistake, it was straight up dishonest and unprofessional. If you're going to refuse service, at least be honest about it. read more

The Philly Cheesesteak was prepared perfectly. Perfect! And there was no wait. No ketchup to be had in the store, though. Seems insane. Why would you sell a traditional Philly Cheesesteak and not have ketchup on hand? I'm not talking about the Chicken Cheesesteak, I'm talking about the original Philly Cheesesteak served with beef, cheese, peppers, onions and garnished with KETCHUP. How can you not have ketchup and sell cheesesteaks? It's analogous to ordering pancakes at a pancake house chain and then being told that they don't offer syrup at that restaurant. That would be crazy, wouldn't it? Fortunately, we had some extra packets of ketchup in the car, left over from the last big food run to McDonald's. Really, though, this location needs to get on top of that whole ketchup issue ASAP. The review should have been 5 stars because the cheesesteak was perfect. read more

Always a great a t sandwich They are gifted sandwich makers. They take time with every order.

First and last visit to Jersey Mike's. The customer service was terrible - the two workers who prepared our food had horrible attitudes. They gave sass to both my mother and I throughout the entire experience. I have worked in food service the last four years, so I felt as though I had to make a Yelp account to make my first review in order to inform the owner that customers like me are probably being lost every day. I won't be coming back, but hopefully they can get their act together for future consumers. read more

I haven't been in all that often, but their sandwiches are HUGE. If you're hungry, this is a great option.

555 Edgewater St NW, West Salem, OR 97304 *Semi-Recommended* 12:20pm 12-10-21 I am going to be gracious and give this place a 3 Star Review at this time. This is my very first time ever coming to this place, we are in the process of transitioning from California to Oregon and wanted to try something new and I have to say - *Not Impressed* Order Taker: Chris - No smile when we came to the front. But she was OK, I could tell she was under a lot of stress. It would be great to be able to have the very first face we see to have a welcoming energy. But because of the stress we took the stuff after her hard and it made it difficult to deal with the attitudes from the others. **Training Needed** Sandwich maker: Kyle - Muffled the words if I wanted the 3 sandwiches Mike's Way, since it was muffled and I have never been there I did not understand what he said. So I said we want the works on the sandwiches, when I said the works he gave me an attitude *So Mike's Way!!!* So I said yes. I asked for extra lettuce and extra  Peppercini's *He sighed like it was a hassle to ask for extra toppings* I then asked for mayonnaise on the top and he said with an attitude *they all come with it* When he wrapped 2 of the sandwiches he stuck those in a bag, then when he wrapped mine he just handed it to me assuming I was going to just eat it there. **Training Needed** I watched this man with the lady before us and when she requested for mayonnaise he did not say anything like he was ignoring her. I could tell it made her feel embarrassed about even asking. (We should not be made to feel this way and since we are paying with our hard earned money we deserve to be treated with respect) Register: Calvin - When I was trying to say the type of sandwiches we got, 2 #9 Mini's 1 #6 Regular. Since its my first time there I said 2 regular #9 and he threw an attitude saying *Those are Mini* if he knew what they were he should have just taken care of it instead of expecting me to say what they were. **Training Needed** (Name on Receipt was Tiffany which means Calvin was not using his own drawer. In all my experiences with being a manager, sharing draws is strictly prohibited, so in my personal/professional opinion that is not ok) Supervisor: Tiffany, I want to thank you for taking the time to speak to me when I requested an audience with you, I wanted to bring my experience to your attention, so this matter could be dealt with in a manner of using this as a training for your current and future employees. But what I do not appreciate is the fact that they way you handled this situation was with excuses about being short handed 5 people, and nodding your head with the look of *Omg I cannot handle this right now* I also felt a little rushed in trying to convey my experience to her. Other then that she was great at listening and taking the appropriate action in making me feel like she truly wanted to make my experience as best as she could. So thank you I completely understand how it feels to be short handed. *I worked on New Years Eve by myself at Jack in the box, doing the front and drive through orders, along with making the food on the grill and the food on the fryers. I did not ask for or imply I wanted the refund nor money back for the experience we recieved, but I do thank you for doing it and giving us 3 sandwich vouchers. So because you took action to try your best to fix this experience I am doing a 3 star review and will be willing to definitely come back and see if I get a better experience next time. In all Honesty with a little bit more of the RIGHT training Tiffany would be an exceptional manager. But from what I saw she let the stress of the day and the stress of being short handed overwhelm the most important role of the position she holds. **Standing strong and being the piller of the shift and role model for the employees comes first** when the manager is stressed and allows it to show especially when taking care of customers needs, it effects the team GREATLY. Once Tiffany overcomes this little hurdle I can tell you from my personal al and professional experience that she will be one of the best managers you will ever have. So a lot of encouragement and support is what she needs right now. My biggest desire is for you to use this opportunity to pay attention to on what needs to happen and what type of training is very much needed. *Suggested Training* Customer Service How to leave Personal life at Door Connecting to the customers needs Not correct the customer How to work together as a team Communication Not to make assumptions Bag all sandwiches or ask eating in or taking to go read more

Jersey Mike's Subs - Refund receipt and 3 vouchers - Fast Food Near Me - Keizer, Oregon

How many Jersey Mike's employees does it take to make one sub.... 4! I showed up no one at the store for 5 min, no acknowledgement, went to pay and was told they just had an online order come and needed to take care of that ... no joke 4 employees=1 sub... 3 to chat, one to slowly pile on toppings.... that's Jersey Mike's for you folks read more

Jersey Mike's Subs - Slow mo - Fast Food Near Me - Keizer, Oregon

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first off: service. always above and beyond. there is a specific woman who works at the Keizer location who is always pleasant and goes above and beyond customer service. she treats me and my wild 2 year old with kindness and compassion. food: new to the establish in the past two months but visit it frequently now and I think my husband even secretly goes because he likes it so much too! read more

Great sandwiches. Great service. A bit pricey if you consider the neighboring sandwich shops, but, the quality is better by far. High quality ingredients and the service is great! read more

Jersey Mike's Subs - #9 my way!! Yum - Fast Food Near Me - Keizer, Oregon

Consistency good sandwiches. Open early, was 1st customer of the day. Tuna was fresh.

Our sandwich was covered in frozen lettuce. We ordered through Grubhub, and by the time we noticed the place it was closed. This is plain old laziness. How could you not notice the lettuce was frozen when you were putting it on the sandwich? I love sandwiches from here and now it's left a bad taste in my mouth. read more

Jersey Mike's Subs - We spent 20 dollars and all we got was frozen lettuce. - Fast Food Near Me - Keizer, Oregon

Well I should have given them good stars before I just always forget because I do like their sandwiches but we called in a couple Philly cheesesteaks for dinner and didn't ask for anything out of the ordinary. One regular. And on with no peppers. Both add mayo ok she says pickup the sandwiches And I almost just left and not pay I get told as I pickup sorry no special request on the sandwiches ummmm what since when is mayo on a sandwich at a sandwich shop a special request‍ I guess I will use other JM locations and firehouse subs read more

Went to the Bank of America ATM out front of Jersey Mike's yesterday (Saturday 8/4/18) and a girl behind me walked into the Jersey Mike's to get a sandwich. The door was unlocked so she walked right in. The employee started yelling at her to leave as "he was alone" and shoo'ed her out. He actually yelled at her like it was her fault she wanted to come eat a sandwich there when in reality it was his fault he didn't lock the door behind him as he was setting up to open. I took notice because he was really cruel and mean to her and she almost left crying. I flat out told her to goto Keizer Sub Shop and never come back. I know I won't eat here, that was cruel and whoever the opener was they need to be FIRED. Totally unacceptable, I won't stand for that type of behavior and I think others should take their business elsewhere too. Please Jersey Mike's managers, read this and take note. Look at your schedule and find out who the opener was on 8/4/18 and give them a piece of your mind if not the heel of your boot. Yelp readers, go eat elsewhere there are several other sandwich shops on the same road to choose from who don't abuse their customers. #disappointed #notinmytown read more

I like this place. Love there sandwiches with there fresh cut meats. My favorite is the famous philly with salad and the club sub

Honestly it's sad to know how much Jersey Mike's strives on customer service and to have bad customer service

there are five employees standing around doing nothing behind the counter, there is nothing on the grill, and they have cheesesteak orders stacked up and people standing around waiting for their food... what's wrong with this picture? for me, it's not worth the wait and the aggravation. I just don't need a cheesesteak bad enough to wait more than 30 minutes for a to go order. read more

I have to been to this Jersey Mike's about 5 times since I've moved to keizer and let me tell you! When i finish my sandwich i fell so happy , satisfied and always saying that.. that sandwich was so delicious! Thanks for never dissapointing! read more

Update: July 9th, 2020 ---Well sadly now you have made me change my rating on you. The past 2 times - one including tonight - when ordering I have put in comments for my order asking that the onions and peppers be chopped finely - you say you always read the comments well that's not happening. I'm really disappointed and the service is going down hill at this location. It's like you have employees who really don't care about your customers anymore. ---------------------------------- In the past 3 months we have been to the Keizer location about 4-5 times. We have always had excellent service and their Famous Philly is the best I've found in the area. The management and employees are always friendly and pleasant. Never had an issue and I'll keep going back nothing will stop me. We just ordered thru their app to help support the COVID relief. Keep up the great work read more

Brand new restaurant and since we got a lot of promotional coupons in the mail, we decided to check it out. On the evening we went, it was quite busy (guess everybody else was using their coupons too ) but they had a full line up of employees, so the line moved smoothly. The sandwiches were good. I'm more accustomed to the Subway type sub sandwich (where you pick what you want on your sandwich) but the bread was fresh & the other ingredients tasty. Not necessarily a standout from other sub sandwiches in town, but edible and filling. We still have coupons & will go back as long as the coupons hold out. They offer some great deals to bring in customers. But the prices here are on the spendy side for simple sandwiches. Not really enough different or outstanding going on here to bring me in to pay the full price. read more

I am glad I am not the only one who noticed how unsanitary this establishment was. Their standard practice of taking your order above the meat cooler that everyone talks and coughs all over and then immediately starts cutting your meat into the same glove that was all over the dirty meat cooler is just gross. Also your sandwich is slid down a counter that is covered in food and meat pieces that look like they have been there all day. I really had high hope's for a new sandwich shop in Keizer but was greatly let down. read more

Updated review: after leaving a review of my bad experience. I was contact within 24 hours, and was able to explain what had happened. I was apologized too and I feel very happy with how it was handled. Most places do not reach out trying to understand the problem, and to fix them for future customers. Thank you. I love Jersey Mike's. But I'm standing here in the store and the couple here seems to care more about each other than making our sandwiches. It's not fast what so ever took more than 3 minutes for them to even start my sandwich it was only me here in the store. read more

Shocking. I tried this location after I tried the West Salem one thinking the service had to be better. Nope. Four people behind the counter. Three people touched the sandwich. I paid before the sandwich was made and then that girl walked off to the bathroom without even acknowledging the gentleman behind me who appeared to have ordered online and was just picking up. There was food strewn across the counters. Meat shavings all over. Now for a vegetarian who ordered the veggie sandwich to have the bread cut and thrown, yes thrown down amongst discarded meat shavings...gross. The person before the person who made my sandwich walked away and didn't clean up after the mess she'd made. When my sandwich was made it was put down on a counter that was not where sandwiches are prepared and with out the wrapper down. Needles to say about fort five minutes after eating the sandwich I had horrific indigestion and ended up on the toilet. Customer service and lack of cleanliness. Clearly a lot of things need to be addressed in this new place. Needless to say I'll stick with the Keizer institution, Keizer Sub Shop. read more

Still a little disorganized as this is a new location but the food was good. My daughter had the Philly cheese steak and she said it was delicious. I had the club on wheat and it was delicious too. The team was friendly and they gladly accepted our online coupon. We will definitely be back! read more

Grate food and service. I eat here twice a week and have never had any thing but grate service and food

Jersey Mike's seems alot like subway but overpriced. You could see the low quality meat through the glass so I am not sure why the prices are so high. The worker who made my sandwich went from slicing meat to using a pen and paper and then back to slicing meat WITHOUT changing their gloves. Gross! A better choice for a quality sandwich would be the keizer sub shop down on river road. Even subway is better than this. Don't waste your money! read more

Used to really love this shop, my wife and I ordered 2 subs during an ice storm when we had no power so we were hungry. Left to go pick it up and waited in the store for 30minutes. No one came up to me to ask why I was waiting, somewhat understandable since they were very busy. Found out they were out of food, so decided our order was not going to be fulfilled and left to find other food, generally forgivable. Found out they had called and never left a message. Order was still processed and paid even though we never received the food. I called a couple of days later when I found out to get the charge reimbursed. Was told on the phone it would take 4 to 5 days... sure weird but no problem. 2 weeks later the charge is still there so, enjoy the huge undeserved tip and thanks for screwing us, we wont be back again. You get 2 stars for making me believe you were going to do the right thing. read more

Love the Cheesesteak! The kids behind the counter were genuinely friendly and got the order out quickly. It always takes awhile for a new place to work the kinks out. The price may be a little higher than most sandwich shops but we feel it is worth the price. read more

Went to lunch with my family here today. They didn't put pickles on my husband's sandwich like he asked and the lettuce was frozen. I had them remake my sandwich with non frozen lettuce. I looked at the lady and said thank you, she wouldn't even acknowledge me she was so mad. We eat here a lot, but it's too expensive to be treated like crap! We will stick to Keizer Sub Shop. read more