Alright. I never thought it would come down to this. Normally I'm a huge fan of Jersey Mike's Subs. They are always very friendly and helpful but tonight something was VERY different. My partner and I were ordering sandwiches, and my partner has very severe gluten allergies. It's hard enough as it is just to find places to eat and enjoy so when we had a positive experience last time, we had decided to come back. One of the men working the deli took our order, given very clear instructions on how to prepare the food safely. Given that he had just been working on other Sandwiches on normal bread, you would have thought that he would have more common sense as to wash his hands before putting new gloves on (I work in Foodservice and those gloves do NOTHING to stop things from getting on your hands). We asked him promptly to wash his hands. After this things didn't get much better. He went and retrieved the gluten free rolls from the back, but then proceeds to use provolone cheese that had already been used, even though we strictly said that could not be done. At this point I was ready to hop back there and make it myself because clearly it wasn't going to be done right. After that, he proceeded to move the sandwiches over to the main station, completely destroying the idea of a gluten free sandwich and more than enough to trigger my partner's allergy if they had been foolish enough to eat the sandwich. Throughout the whole ordeal, the man was very closed-off and very unfriendly, and before we could even tell him that he was making the wrong sandwich for one of them, he was already done and moving them over to the main station. When he brought out what seemed like new toppings (one of the only parts he did right), he had began talking to one of his coworkers and I could overhear him complaining about how annoying it was. I also heard him say to his coworker to make the toppings extra thin and light. Imagine being someone who already has trouble talking to people and ordering food as it is, and understanding that your order is a pain and just trying to eat food outside of the house for one night! My partner was scared to death to even tell him to remake the sandwiches because of how irritated he already seemed to be. Instead, I gave my partner the money and took one of the sandwiches. The toppings that my partner had asked for weren't even on the sandwich in the first place. It's very upsetting that after an eight hour shift at work I can't even eat food with my partner at a place that offers food that we can both eat. On my end, I'm not allergic to gluten, and my sandwich was very quick and easy. Even mine, however, was the worst sandwich I have EVER received from a Jersey Mike's location. It is my assumption that the performance on my sandwich was affected because of the "inconvenience" of my partner's order, even though they cannot help having an allergy to gluten. Very subpar performance and horrendous customer service. Don't offer gluten free rolls and sandwiches if you're going to not train your workers on how to properly handle them. read more