Not great. Disgruntled kids on staff. Either some bigwig just came in a screamer at them earlier or someone needs to.

I went to this location for the first time today and it WAS HORRIBLE. The manager Ipek Sarp was super rude to her employees, and was being fake to the customers. During my few moments in the store, she snapped at most of the workers there. The food was fine, but the environment of the store and the manager's attitude needs to be changed read more

I ordered from Uber eats. Food was fine but I had the wrong bread on the sandwiches and was missing two cookies

Excellent subs...done right - just like the northeast, where we call them Hoagies! Reminds me of being home in New Jersey - highly recommend the Italian sub. read more

I've heard wonders about this place, yet have only been here once. Although the experience was slightly bumpy, I'd go back and would recommend to others as well. Pros: FOOD. This is no lame subway or Quiznos: these are beautiful, real subs for a similar price. They cut the meat and cheese right at the counter. We (easily) ordered one cheese steak w/peppers & one w/o, and a tuna sub with extra pickles (all shorter size). All came just as we ordered and were heavenly. We viewed other subs being made, and let me tell you: HUGE! and stuffed with meat & toppings. No one-slice of ham Subway-style here. The staff was charismatic and pretty efficient. Cons: the store size. it's WAY too small. The line was to the door and so people sitting at the tables were squished by people waiting in line. They should expand to the two adjacent empty stores. We took ours for a picnic after seeing there was literally no where to sit w/o someone's bum in our faces. This also makes it a bit chaotic when ordering, and if your sub is not ready when it's your turn to pay, there's really no where to wait either. read more

The food is fine, when you actually get your order correct. It takes several attempts each time we order to get the sandwich I order. It appears they don't read anything further than what type of sub you would like and make it the standard way each time. 3 Seperate Occasions now we have had to re-order the subs and get refunded for the first ones. Please get it together. read more

The resteraunt was filthy with trash on and underneath the tables. The napkin holders were empty and the bread was stale and hard as a rock. The store appears to be run by high school students sitting around on their cell phones. An employee picked up the store phone while wearing cooking gloves and proceded to touch the food. The amount of garbage in the food prep area was appalling. I will not be returning. read more

Jersey Mike's Subs - Garbage on the floor of the food prep area. - Sandwiches Near Me - Frederick, Maryland

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Ordered two cold subs this time - they were okay. Hot subs are always skimpy on meat, and the one time I tried a meatball sub it was literally cold. Gross. Manager was a jerk on most recent visit and they failed to advise they were out of tea prior to us paying. Not impressed. read more

The Jersey Mikes in spectrum dr. Frederick is the best ! I stopped going to jimmy jones in urbana when I got a stomach ache twice and the service was poor. The Jersey Mikes management and staff is great always friendly. Our kids like their kids menu and it has become my hubby and I's lunch date spot when kids are in school. I hope they stay this way so we can keep going because my husband likes their bread and I love my mini sub :). Iris read more

We eat here every now and again, today being the most recent and a solid representation of our broader experience with the place. I ordered the #13 Original Italian, Mike's Way. It was ok but lacked the balance of a great italian sub...most notabl components missing were crusty bread and a vingary/briney punch. The produce is ok, but not the freshest. All in all, the food is decent and you'll leave full. read more

Stopped by yesterday to get a sub. Saw a bunch of young kids behind the counter goofing around. I placed my order, and as I'm watching them prepare my sub, I noticed the filthy conditions. They had pulled the lettuce bin out to put a new one in. But first they dumped the old lettuce that was wilted and brown on top of the new lettuce. All of the pieces of lettuce and other random food scraps on the counter were pushed into the place in the table where the lettuce bin would go, then the lettuce bin was pushed into the table on top of the scraps. The counter was covered in crumbs and pieces of bread. The cutting board that they were about to use to make my sandwich had condiments leftover from previous orders smeared across the side of it. The cutting board had water pooled on top of it, and more random lettuce and onion scraps on it. I was so disgusted that I cancelled my order and left. read more

Best. Tuna. Sub. Ever. Get it Mike's way you wont be disappointed! Bread is always fresh and delicious and the tuna is out of this world.

Worst restaurant experience I've ever had. I pre-ordered my meal and when I got there...the order wasn't even started nor even known about. The manager seemed bothered that she had to find the order and then start making it. I was treated rudely and condescendingly by her, and when I finally got my order and got home, I found it wasn't even made correctly. And don't ask for crushed red pepper, apparently that is something they can laugh at you for asking about. read more

Phoned in a $50 order. Tried to pay with a $100 bill. Teenage manager refused to accept saying it "was against store policy". I could have pulled out my credit card, but honestly, the floor was INCREDIBLY FILTHY, so I walked out... sticking them with $50 worth of subs. read more

Jersey Mike's is always pretty yummy, but the 5 stars is for the gluten free option I just discovered!!! Jersey Mike's has a gluten free roll option!!! The roll itself is huge, the taste is good, it's a little dry, but overall delicious and a fun option for those of you with allergies! They did everything right including pulling out new gloves, knives and making sure that the bread didn't touch the counter surface once! Thank you Jersey Mike's in Frederick! read more

So let me update my review, my order on this weekend was made perfectly and ready when I got there, the place was packed, customer service was better... Hopefully moving forward, service will stay like this and employees won't make me feel like I'm bothering them to place an order! Again, felt appreciated, food was awesome, customer service was really good, fast and smooth. read more

I'm the customer who walked in right at noon and ordered close to 15 custom sandwiches today.. Firstly I'd like to apologize for my shortsightedness, but secondly thank you for your graciousness in taking on the task of filling the order anyway (not one sandwich was made wrong either, so again I commend your team). I have only been inside a Jersey Mike's perhaps once or twice before and definitely underestimated the stress it would put on your staff. Next time I'll be sure to order online or call in first, but thank you for all your efforts. You guys are killing it. read more

Love Jersey Mike's! This location is exceptional great! I order online on our way skiing and they are always ready when I get there. So easy to order online. Always our go to stop for great subs and great service. read more

We were VERY disappointed in this location. First, it took at least 5 minutes until anyone decided to take our order. They were all standing at the back talking and looking at their phones. One girl brought a stack of rolls out and looked right at us and then went back. The meat on our sandwiches was sparse..... Normally, theres twice as much! They were not friendly at all. Also, the place definitely needed some TLC. Besides the tables being dirty, the chip racks were really dusty and the napkin holders needed to be cleaned. We didn't even get a thank you. We had to take our receipt off the register because the guy just walked away. They all went in the back again. Another gentleman came in and waited about 5 minutes before I told him to whistle or yell if he wanted service. We actually went out of our way to come here because I had an excellent experience at other Jersey Mikes locations in PA. read more

This place is very dirty inside. The staff has a very rude disrespectful attitude and no customer service skills.

I completely agree with the comment about the haphazard ordering system at this place. It is a complete joke!! I have been here twice and each time the act of actually placing my order has been a royal pain and is extremely frustrating to the point that I doubt weather I would go again. So each time I have been there I went in and was asked for my order. I often place multiple orders (to take back to the office) and after giving my order the 1st sandwich maker will say "I only deal with hot sandwiches, you need to go down the line for cold sandwiches" I will get a receipt from him for the hot subs. After going down the line I have to repeat myself all over again to the cold sandwich makers. They never give me a ticket. Upon paying the person at the register they see the receipt and charge me for the hot subs only. I then have to remind him that I have cold subs ordered. By the time I am done with this transaction my hot subs are ready but wait, I need condiments. I now have to push back into the cold subs line to pass on the message that I need lettuce etc. These people need to get technology!!!!! Going to Firehouse Subs is a pleasure. You place your order. It gets put in a computer and you are done job sorted. If Jersey Mikes is to survive at this location they need to figure out a better system than they have right now. Don't even get me started on the numbering system for the subs. It just makes a confused ordering process even worse. One more thing, some subs you can get small/medium/large and others medium and large. It's not a major gripe but don't these people know the concept of KISS (Keep It Simple Stupid) The subs themselves are ok. I had the cheese steak, and the southwest steak. The meat is the standard sandwich shop meat (think subway), however the famous roast beef has pretty rare beef which can be a treat. Either way the quality of the food comes nowhere near to making up for the pain that is ordering your sandwich. A disappointing 1 star. Go to firehouse subs you will get a much better sandwich and a lot less hassle. read more

Let me just say, this Jersey Mike's is without a doubt the MOST stellar Jersey Mike's establishment I have ever stepped foot in. Jillian's managorial prowess is unmatched, and the team thrives in their sandwich artistry, riddled with expertise. Never again will Subway leave me unfulfilled and in longing of the savory flavor of a Big Kahuna. God bless the Mike's. read more

I am originally from New Jersey. I have been to the original Jersey Mike's in Point Pleasant, NJ. Let me tell you, this is how you do a sub sandwich. The bread has made fresh, is soft without being chewy and it has flavor! (Try and say that about Subway's bread). There are dozens of sandwich fillings and the meat is cut fresh in front of you. It was a joy to have a real sub sandwich, wet (that is soaked in oil and vinegar) with just the right balance of meat to bread to veggie ratio. Can't wait to come back! read more

My husband stopped in to pick up subs for dinner. We've never had a bad experience at Jersey Mike's. However, the subs tonight were sub par at best. He ordered 2 giant subs and half of each regular sub was all bread with no meat. Our total with tip was $38 for 2 subs. That price is completely ridiculous in my opinion for subs, let alone subs that are part just bread. Needless to say, we were very disappointed with our dinner tonight at Jersey Mike's. read more

This was my first time at Jersey Mikes.I came in about 7:30 pm. on the 15th of April. Not to busy maybe 3 orders ahead of me. By the time I got my order 15 minutes had past. The tall boy cutting bread and meat was brain dead, the rest of the crew just didn't have it together. Though my sandwich was ok, (Big philly) with Extra meat and cheese, I will have to complain about the lack of mushrooms and cheese. ..very little cheese. It's supposed to be fast food. read more

This place is amazing. Everything is always fresh. The deli meat and cheese is sliced when you order. It's not piled up in stacks like most places. The subs are made in front of you to your specifications. The subs are huge. I've eaten both their hot and cold subs. It's become our go to place since moving north. Great place. Just don't go to Jimmy John's. That place is awful. read more

This place is consistently good. I love the freshness of the subs. Customer service is a little slow. The young workers were not very motivated. But we will definitely be back. read more

We ordered our regular of 2 giant sandwiches, a Big Kahuna and a Mike's Phili. The staff took our order promptly (we were the only customers) but they proceeded to goof off behind the counter. Joking around. One person cooking then another. It was quite odd to watch. It seemed to take forever for our cheesesteaks to cook on this particular evening. We finally received our sandwiches (I had to ask for my side of lettuce and peppers) and went home. We arrived home to find very meat filled but overcooked steak sandwiches. The steak was plentiful but so overcooked that we couldn't eat the sandwiches. We like to eat half and save half for the next day. Unfortunately, most of both sandwiches went into the trash. We will be going elsewhere in the future. ** note.. we saw some of the staff removing one glove, running the register and re using the same glove without washing his/her hands. I'm sure this does not meet health code standards. Yuck in light of Covid-19)** read more

Let me just say this place is HORRIBLE. One, the people there are sooooooo rude!! I've never been to a food place with such horrible manners. Also the food is terrible. I got the roast beef such , which was horrible and had no flavor. The bread was also horrible!!! If you want a good quality sub.. go to Jimmy Johns!! read more

Place has changed staff. Current staff is better. Service is improved. They just need to pay closer attention to if someone orders regular or grande. read more

This was my first time here and I actually had never even heard of the store. So I walk in and I guess the guy behind the counter could tell I was confused. He was very helpful and I ordered the ham and provolone - #3. The place was busy since it was lunch time on a Saturday, but I received my food quickly and the order was correct. I took the food to go on a drive to Warrenton, PA and the bread was not soggy. I would come hear again and again. I just loved it. read more

Had a roast beef sub, it had plenty of rare beef and was tasty. The downside is that it was very soggy by the time I got it home. The price was ok. All in all, I'd prefer Subway or Quiznos. read more

Awesome food as always. I like to get a sub before I go into work and it always tastes fresh. They also pack their subs with meat and cheese. I'm glad this chain seems to be consistent with quality food. read more

Fresh, fresh, fresh! Real roast beef, not processed. Good bread. Authentically Jersey. read more

Sub was alright but the smell of the place was awful. Had to eat my sub on the patio.. Boy am I glad it was nice out.

Jersey Mike's never disappoints. As a place nationally known for cold subs they do have a ridiculous cheesesteak though. Do yourself a favor go in there and get a #42 with bacon and you will not be disappointed. Also, the manager Chaney is the man and definitely makes the atmosphere great and he takes pride in what he does. If anything go in just to see him he's great. read more

I love jersey mikes, I frequently visit the mount airy location. Generally this location is friendly but is very flawed. The place is always dirty and does not look like they ever clean the tables. The bathrooms are always missing paper towels and toilet paper. What really threw me off and prompted me to write this was the female employee who was blatantly speaking with her drug dealer speaking of pick ups/drop offs. There were numerous customers so that really concerned me. Other than the one employee everyone was helpful and friendly. read more

This was our first time going and probably the last. Not anything to do with the food, as far as that, we all enjoyed it. My turkey and swiss sub was amazing .,while ordering my daughters sub , I told the young employee that I only wanted mayo and let. And a older man, who I found to be the manager yelled at us, loudly, for not telling me sooner. Again, our first time here.....very rude and unprofessional. Good thing he has cheerful, happy young kids working there. He is also very rude to them. Who is this guy and why is he even managing ? We love the food and otherwise would return. read more

Chain is great. This location is located in a little mall across from the FSK Mall. Plentiful parking and great customer service. Great place to get subs especially steak and cheese or chipotle steak and cheese. read more

Philly cheesesteak and meatball sub had some bizarre sweet taste to them, almost like a sweet relish or something. Cold Italian was ok although I ordered online and asked for it to be made toasted and that request was ignored. Very disappointed that I actually prefer Subway. read more