Mix up with the order and we were short 3 catering boxes. They got everyone on the line and cranked it all out in minutes!!!! No hesitation, just solved the problem. Food was still excellent even when rushed. Thanks for going above and beyond!! read more

I don't go to Jersey Mikes a lot, because they are not in my town. But since I was traveling I stoped in to try a regular Philly cheese steak on rosemary parm. Made to order fresh and hot. Sub is good, next time I might ask for some mayo and mustard to put on it too. The staff at this store was quite, slow and steady. At first I didn't even realize the kid had ask what I wanted, he said something to me so. read more

We love Jersey Mikes in Union! The moment you open the door, you are greeted by the awesome staff and smell of fresh food! I enjoy ordering my food and watching it be prepared fresh in front of me. Every sandwich is customized to how I want it. They are so quick and helpful. We stop serval times a month! read more

Great sub but price is a little high for a 12" sub. The sub was tasty and the ingredients were fresh. The employees were friendly and eager to assist but the cashier was missing some time in math class. Just to give you some context if something cost $15.24 I'm gonna pull out a quarter to keep from getting a bunch of ones and more change. On this visit, I gave the cashier change to round it out. He looked at me like I had two heads. He had to pull out a calculator to count my change of $5.01. read more

If I could do 0 stars I would. Everytime I come here the staff acts like cocky teenagers and ignore you (along with the manager). They need training on customer service I will drive 30 minutes out of the way to go to a different location than this one. read more

Terrible experience. Food was slow when nobody was in here and the workers did nothing but give me a bad attitude. 10/10 do not recommend

In town and didn't want to over think what I was going to eat so Jersey Mike's sandwich it is. Staff was super helpful in telling me about some places I want to check out. read more

Jersey Mike's Subs - View of front - Sandwiches Near Me - Florence, Kentucky

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Today was the worst day of order from this Jersey Mikes Subs establishment hands down! Their service is horrible at best and their employees have issues dealing with customers. Will never go back! read more

Went out of the way to get Jersey Mike's for the family. The kid making the sandwiches was upset he had to make four and was throwing the sandwiches to the person who then would have to dress them. Dropped tuna salad on the counter but then just picked it up and threw it on the sandwich as he tossed it over to the next guy. Really felt like I was putting them out by having them make me subs. read more

Five star based on fast food location and not fine dinning lol Not sure why there a few bad reviews??? Place is clean and the staff was super friendly! And the food was great! Maybe kinda over priced but it was a great sandwich. Way better the. Subway! How ever next time I was say light oil and vinegar! Bread got kinda soggy on the part I took home. read more

Jersey Mike's Subs - Club sub. Mikes way! - Sandwiches Near Me - Florence, Kentucky

It's unbelievable that I haven't gotten to try this earlier but I finally got around to it. It is a sandwich shop that has a large array of sandwiches to choose from. They cut the meat right there at the counter which I think adds to the quality. The sandwich I tried was the Original Italian. I got the large version on white. It comes with provolone, ham, prosciuttini, cappacuolo, salami, and pepperoni. I didn't get any veggies on it but got some blended oil and chipolte mayo on there. Even without the veggies that most people fill a sandwich with this one would fill even the hungriest person. Tons of meat and cheese really made me a happy fellow. All of the meats worked well together as did the oils with the ham and salami. The Chipolte mayo was a fantastic addition as well. They also had some Sun Chips for the sides as well as a "rookie cookie" for being a first time customer. The staff was awesome and really patient as I was probably ordering all wrong and stuff. High quality stuff here. read more

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Amazing and fresh! Totally got my vinegar fix here today!! A chain- absolutely, so look for one in your area, but this one here allllll the way out on Mount Zion Rd has super friendly and concientious service. My pick of the day- the veggie (número 14, if you are curious) and the lady fixing it even asked if I need the slicer completly cleaned, catering to the vegan needs! Totally polite and thoughtful in my book! Me being a loving meat eater saved her the trouble. I started thinking, but I have a veggie, what needs to be sliced? That's right, they slice you veggies fresh! I completed my mound of goodness in a vinegar splash with the traditional goodies- pickles, banana peppers (absolutely love!), vinegar... You get the gist. All in all- very tastey and very fresh. Kudos Mr. Mike with your Jersey subs!! read more

Jersey Mike's Subs - Yum scrum!!! - Sandwiches Near Me - Florence, Kentucky

Can't give it less than one but they don't deserve a 1. They will purposely screw up your order if you don't leave a big tip. Has happened on multiple occasions now. Just plain pitiful. read more

Friday night.....what better than Jersey Mike's !!! During this difficult trying time my family needed to switch it up to Jersey Mikies! We as a large family always go to the JM by Huston road in Florence! Never ever could we finish a large between two of us! The cheese, meat, lettuce tomatoes and onion, oil/vinegar piled HIGH! So succulent each and every time ! Our go to JM was closed so we found that the JM on Mt Zion was open!!!! YEAH.....SCORE!! We as a family were so excited!!! We ordered 3 giant Italian hero's !! Drove way out of our way to pick up sandwiches. Got home to open 3 giant hero's to find the biggest disappointment ever.......this is exactly per giant hero for the entire sandwich 2 slices of ham , 3 slice salami, 2 tomatoes , 2 pieces cheese, barely a thin layer of lettuce. Few slivers onion, oil and vinegar........all three giant sandwiches were made exactly the same!!!! The entire family was so disappointed ...it ruined the excitement of our anticipation to eat!!! These hero's were made worse than SUBWAY!!! This is no joke ! We as a large family will never patronize the Jersey Mike's on Mt Zion! $50 dollars later......more than disappointed. Pics are enclosed....... read more

Jersey Mike's Subs - Jersey Mike's Italian hero......looks like a SUBWAY SANDWICH! - Sandwiches Near Me - Florence, Kentucky

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Was made to feel as if it was a hassle to make my sandwich. My sandwich good... wife's sandwich no bueno... come on guys it's easier to smile!! Manager was sitting out front...his sandwich looked great lol read more

The event: Went here Wednesday June 4th 2014 at 6:37pm. Waited on by Erin. Ordered Giant #7 Combo with chips and large drink. Told Erin I wasn't a ham fan so he offered to drop the ham, and add some more bacon or turkey for me. Thanked him for that. Asked for paper plate since I ordered extra vinegar. Messy, but good I thought - WRONG ! Total was $16.88. The background; I absolutely LOVE Jersey Mike's Subs at Fields Ertel Road exit in Mason, OH. Often there. My favorite sub sandwich is Giant #7. The issue: At this location Erin, and two (2) other employees told me they or their Manager will be fired if they give out a SINGLE paper plate (cost 3 cents at Costco). Now that is a paper plate for a $16.88 sandwich. For $17.00 I can get a small filet mignon and salad bar at Ruby Tuesday or Applebee's. HINT: GO THERE ! RUN FROM HERE!!! So I called to speak with Caroline or Peter Cancro at Jersey Mike's HQ in New Jersey to relate them to my story. Peter and Caroline make it a point that you cannot reach them. I was not able to speak with them, since both their gate keepers Melissa and Peggy do their best to keep reality from settling in and do all possible NOT to allow customers to speak with HQ owners. They also re-directed me to the local regional manager, Joe who runs three (3) stores in Northern KY and two (2) across the river. Joe also confirmed that paper plates aren't provided. Joe also confirmed that the policy is no paper plates!!! The bottom line: Any business who causes fear for employees from giving out a SINGLE paper plate from a locked back room on a 'princely priced' submarine lunch meat sandwich and makes it difficult to get a paper plate, and hassles customers to get a paper plate from a locked store room, shows it's true colors. These things come from the top down. This cannot be blamed on employees. It is a Corporate Culture thing right from the top down. No amount of BS will make me feel otherwise. And a business whose CEO who will not speak to customers, or makes it very difficult shows its true colors. And a local franchisee who allows his regional manager to simply let me write a YELP review because he: (a) has no control over Corporate. (b) has no control over his Owner-Boss. (c) honestly has no idea why employees will not provide me a paper plate in first (1st) breath, but in the second (2nd) breath says it is INDEED policy is clueless or not truthful. Which is worse? I'm not sure... . You be your own Judge. (d) when Corporate also tells me a paper plate policy is a LOCAL decision. I told Joe I had no choice but to write a Yelp Review. He said "OK"... so here I am. That was easy. Don't fix it. Let customers write the truth. Another MAJOR weakness. He did not seem interested at all to solve it so I will inform folks on Yelp and Angie's List. Really rather simple. The point isn't the plate. The point isn't him being clueless. It is much deeper. THE REAL KICKER: Oh yes, and the Giant #7 comes with Turkey, Bacon, and Ham. They left off the bacon entirely and charged me an extra $1.00 for bacon which should come on the sandwich for free. So no ham and NO BACON. remember what Erin said about adding bacon in place of ham for free ? Got a few slices of Turkey... ! SUMMARY: THIS MT ZION JERSEY MIKE'S SUB IS NOT EVEN CLOSE TO THE QUALITY OF FOOD, SERVICE, OR CUSTOMER LOYALTY OF THE FIELDS ERTEL ROAD OHIO JERSEY MIKE'S. NOT EVEN CLOSE. EMPLOYEES ARE NOT HELPFUL. THERE IS OBVIOUSLY A MORALE ISSUE, AND FEAR OF REGIONAL MANAGEMENT. AND IN CASE YOU ARE WONDERING, NO, THE FIELDS ERTEL IS ACTUALLY UNDER DIFFERENT MANAGEMENT AND OWNERSHIP. SUGGEST YOU STEER CLEAR AWAY FROM MT ZION LOCATION, OR GO TO THE SUBWAY CLOSE BY FOR SMILING EMPLOYEES WHO CONCENTRATE ON WHAT THEY CAN-DO INSTEAD OF WHAT THEY CAN'T DO. THIS JERSEY MIKE'S IS ALL ABOUT WHAT THEY CAN'T-DO, STARTING WITH THE REGIONAL MANAGER AND FROM THE TOP DOWN ! AND YES, I DID TRY TO CONTACT JERSEY MIKE'S HQ IN NJ ABOUT THE MORALE, FEAR, CAN'T DO ATTITUDE AT MT ZION, THE 3 CENT PAPER PLATE, AND THE FACT THE MT ZION EMPLOYEE'S CHARGED FOR SOMETHING I DID NOT EVEN GET, AND THAT I HAD TO TAKE MY SANDWICH BACK UP TO THE COUNTER TO HAVE BACON PUT ON A MESSY, NOW DIS-ASSEMBLED, MESS OF A SANDWICH. AS OTHERS HAVE SAID, NOT A GREAT EXPERIENCE. I WOULD GIVE MT ZION A 0 (ZERO) IF I COULD. A CHEAP PLACE, RUN BY FEAR MONGERING EMPLOYERS, NOT PROPERLY OVERSEEN BY HQ, SUPERVISED BY A 'HANDS TIED REGIONAL MANAGER' WITH RESULTING VERY LOW MORALE AND CUSTOMER SERVICE BY THE EMPLOYEES AT MT ZION. STAY AWAY. GO SUBWAY FOR ME... FOREVER !!! AND BY THE WAY, THE FIELDS ERTEL OHIO JERSEY MIKE'S IS STILL GOOD, BUT I WILL NOT GO THERE EVER AGAIN SIMPLY BECAUSE I NOW KNOW WHAT IS REALLY GOING ON A JERSEY MIKE'S HQ ... ! DONT WANT TO SUPPORT A JERSEY MIKE'S HQ WHO MAKE IT IMPOSSIBLE TO GET TO THE TOP! CAN NO LONGER SUPPORT JERSEY MIKE'S OVER WHAT SHOULD HAVE BEEN A SIMPLE AND EASY EXPERIENCE, AS IT IS THE PRINCIPAL OF THE ISSUE HERE. read more

Some of the better sandwiches you can find, even though it is a chain. The original is always good and make sure to get it Mike's way, which is how we eat then back in Jersey, no mayo, oil and vinegar will do just fine. Usually a pretty nice staff there and fast getting people through. read more

No regular size bread? No bacon? Why are you even open... Yes it's near closing time but you should have everything available still.

Great subs! Asking for tip is ridiculous at this establishment. This is the owner not wanting to pay proper wages. Won't go back for this reason read more

Probably one of the nastiest, dirtiest fast food restaurants I've ever been in. The kid making my sandwich put the meat directly on the countertop surface, went to the back and grabbed the bread from who knows where. There were nasty plastic gloves all over the dirty floor and the staff looked like they hadn't showered in weeks. read more

The guys that work there are so nice!!!! A few tennage boys who were quick and polite. And they have gluten free bread!!!

This location had the worst quality of produce....Lettuce and tomatoes were wilted and gross. The turkey did not taste fresh, bread stale. I won't go to this location again. I was so disappointed as I always love Jersey Mikes. There are better locations in Florence, the one by Mike's Carwash is 100% better. Don't waste your money at this one. read more

The owners are great people! Can't go wrong with a Jersey Mikes sub! Order the #9 you won't be disappointed read more

This is the absolute worst Jersey Mike's to visit. I would choose another location. I've never had good service or a correct order at this location. My last bad experience had to do with me needing to add a sub to my order after I already ordered. I was told I could not add to my order and would have to wait in the line again which was 15 people deep. I already waited 30 minutes to place my original order. The manager refused to let me add a sub to my order after a long debate. Unbelievable. If I could rate this a zero I would have. I will never go back to this location despite being closer in distance. read more

Came in 5 min before 9 on a Saturday night. We asked if they had anything out still as we were traveling and we had no problem leaving since it was almost closing, we understood. Not one complaint, they were just cleaning up but offered to make us sandwiches. We were welcomed and treated with great service. These guys went above and beyond. Thank you, these guys deserve a raise. read more

Nothing too spectacular a pretty standard Jersey Mike's. The service was efficient and very production line, get 'em in and out. The sandwich was good and the ingredients were fresh. read more

I went to Jersey Mike's today. Ordered a Philly cheese steak and a chicken bacon ranch salad. Totally delicious. I just dropped in, but the wait was really short. Employees are great and food is awesome. You can't go wrong!! read more

I've always loved Jersey Mikes and the one thing that has always stood out to me about them is their excellent customer service. This location was the complete opposite of any experience I have ever had at a Jersey Mikes. I have worked several several customer service jobs and I understand we all have bad days, but this was completely unacceptable. Everyone was super friendly besides the bigger girl with a scorpio tattoo on her wrist, I tried to ask her name but she got extremely angry. To start off my mom had asked her to go easy on the onions as she was putting them on, she grabbed the onions off the sub and threw them while sighing and rolling her eyes. She did the same thing whenever anyone had asked for something not to be on their sub, even when they originally ordered it. My friend had never been to jerseys but I told her to get the sandwich mikes way with no onions, when she asked for mikes way no onions the lady threw a fit and told my friend to "read the sign, i don't have time for this." Everyone else who seemed to be working with her seemed scared and skiddish around her. I can't help but wonder if she treats her co workers like this too. I have never had a worse customer service experience, and something needs to be done about her. read more

Excellent sandwich! Very tasty!!! Very polite staff! Would definitely stop here again!

Stopped here on a road trip for lunch; ordered a meatball sub. The meatballs were made of some kind of mystery meat...not good. Guess I ordered the wrong sub. read more

Stopped in at busiest time of day. 12:15 on a Thursday. This staff was very professional and fast. They had 4 people at the counter all working fast and were very friendly. They helped my wife with a custom chicken bowl because of her gluten allergy. The food is incredible and better than Subway or Penn Station that we frequent a lot. Great job to the owners for hiring a great and friendly staff. read more

Jersey Mike's are definitely a chain... but this particular one is a cut above the rest. I offer to you their rosemary bread is just fantastic... we go here all the time and they have excellent and extremely fast service. Even when really busy they keep things moving and they make it any way you want. They keep things very clean and if you haven't been in a while their new remodel is very nice. Excellent deli/sandwich shop in florence, ky. read more

Coming from Colunbus I absolutely love some Jersey Mikes however this location I have found very disappointing. The food doesn't taste as fresh as the other locations and the service is horrid. I have gave them about 5 try's and will not go again. As you visit you will mist likely find your server out front smoking as you walk in. You could be lucky and find a clean table but maybe not? Sadly I recommend this location over the nearby subway. Go to Kroger and by lunch meat if your eating in Independence. Lol, my best advice! read more

Stopped at this location on my way back to Cincy from Louisville on a work trip. Super friendly employees and the famous philly that I ordered was outstanding as usual. Will definitely return to this location if I'm on the road again. read more

The Best in northern Ky. no comparison to subway. Subway isn't even close. Fast friendly service good quality meat cheese & condiments. Do yourself a favor next time try Jersey Mikes Subs instead of Subway. #13 Italian sub.great. read more

You know that time you really liked something from a restaurant, and you went back like 3 times and they could never get it right, that's this Jersey Mike's. Walked in, ordered 2 subs from some young lady transitioning to a boy ( that's the only way to explain the facial hair). Paid to much, and waited 20 minutes even though I was the only one in the store. From what I could tell there were 3 people making two sandwiches, when they were finally ready, another one of the Harvard brain trust comes out , I pretend not to notice he is stoned, and he pretends to not be stoned. Somehow the hot sandwich is unable to melt cheese and the meatball sub looked like an exploded diaper. read more

Was not happy with jersey mikes tonight.young man who took my order basically yawned in my face and got our order wrong. I said to him, r u tired,got no response.I think I won't b going there for a while. dls31656@gmail.com read more

The food is great but the customer service is the main reason I keep going back. Every time I go in I'm treated so nicely and the employees actually seem to enjoy being there which is great cause who actually enjoys working. But they never show any irritation or anything. They are always smiling, helping out, and never afraid to strike up a conversation with customers. Great store with great service and food! read more

Great subs good customer service. I have never had any issues or problems.. Clean restrooms, fast service and they offer veterans discount

I usually like most Jersey Mike's locations. But today I walked in behind a line of five people at 2:45 in the afternoon. The crew took more than five minutes just to get ready to take the first of their orders. There was one other customer in the place... they weren't busy, just slow and inattentive. I turned around and went elsewhere because I couldn't afford to spend the time it would've taken this very slow crew to get to me. read more