Pulled into a stall around 9:40pm on August 22, 2026. The lights were on and other cars were parked in other stalls so the place appeared to be open. According to the app, they closed at 11:45. I placed an order on the app at at 9:41pm and paid with Apple Pay. I get a confirmation and the app and the screen in the stall says my order will be ready at 9:46pm. After waiting and waiting and then seeing an angry customer from the drive thru going to the door asking for a drink he purchased and then having it handed to him through the door, I got out of my car to see about my order and was met by a young man who appeared high on drugs saying "Sorry we're closed"! I showed him my order I placed with the app - that I ALREADY PAID FOR - and asked him why the app wasn't updated and he said "we don't do that here". Then the idiot pulls out his wallet and offers me $2 for my "inconvenience"! That's like a slap in the face!!!!! Needless to say, I won't burden 'em with my business ever again!!!!! read more

Sonic Drive-In - Burgers Near Me - Florence, Kentucky

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Drive thru for lunch...let me say if all Sonic's were like this I would eat there everyday! Quick polite service, food hit with actual melted cheese! Burgers (2 smash patties) were bigger than the bun! Seriously looking like commercial size! New lunch spot TY! read more

Sonic Drive-In - Number 1 Large with Onion rings and coke! - Burgers Near Me - Florence, Kentucky

terrible service. Pulled up to the. drive thru order speaker. heard something incoherent so i preceded to give my order. Not two words into the order I was yelled at that it would be a few minutes. 4 1/2 minutes later I placed an order for 1 drink and asked to pull up without confirming or being given a total . At the window after being given a total, I handed the employee my money and said nothing. She glared at me like I had called her every name in the book close the window and started screaming about me to her coworkers. After that, she opened the window to give me my drink and screamed at me. We're hiring you know?! I have never been treated so rudely at a drive thru. This particular sonic has never been great for customer service but this was ridiculous. This has been my normal stop when traveling I75 but i will never stop here again. read more

went through earlier just for drinks ordered an ocean water and added lemon wedge no lemon wedge, and a slushie and she handed us a non mixed slushie and said she tried to mix it yeah well turns out there's no mix ins in the drink at all and I just got slushie ice and nerds read more

Quick and polite greeting in drive thru. Very nice Guy running the show. Ask if I needed ketchup. Hand drink out right away. Food was hot and tasty. Crispy flavorful Onion rings. Corn dog. Drink was on par too(taste wise). Didn't like ketchup packets sticking together. Didn't use them then. Ice was happy hour half off. Just didn't care for all the ice. I would ask for half ice. read more

Sonic Drive-In - Hot and delish! - Burgers Near Me - Florence, Kentucky

Great burger and tots! Since we were in a rush, we decided to do drive thru. Ordering was easy and the menu had so many options. The staff at the window was very friendly and put mints on on drinks. Our food was fast, fresh and so yummy! Everything came exactly as ordered and nicely packed. We had 2 cheeseburgers, tots and drinks. We can't wait to go back and try something new! read more

Was told my gift card did not work... went home and checked the balance. It showed the full $10 amount. Ordered 3 double cheeseburgers and only received 2. Tried to call 5 times in a row and there was no answer. Tots were cold. Shake only filled half the cup. Employee was sitting in the only available spot to park and order so I had to go drive thru. Bad experience read more

A bit disappointing ... My Sonic burger was awful ... Tasted like a Greyhound bus station burger out of a machine ... Though my shake was adequate ... You can tell the prep is way in advance ... It seems like the burger was premade and toppings added when you order. The bread was indicative of that. Yuck mouth indeed!!!! You live n you learn ... What was in no longer ... read more

Went here tonight after 8pm for a couple half price shakes and some burgers. The last time I was here the hours said they closed at midnight, but when we pulled up at 11 they weren't taking orders through the drive thru or the pull ins. ‍ Guess they decided to close early? Our experience tonight wasn't too bad. We pulled in a spot and scooped out the menu. I went with a #4 Bacon cheeseburger with texas toast and a large tot. I also got the large Blue Raspberry ice cream slushy, which was awesome. The burger was all right. A wee bit cold and the toppings weren't so good. Way too many pickles on it like they put extra i'm pretty sure. The toast wasn't done all the way. Just a total lack of effort on the employees part. My girlfriend got a medium fry and a chocolate/vanilla mixed SHAKE. It came out hard as a rock just like a blizzard from DQ, which does not qualify as a shake. If she wanted something like that she would've gotten that off the menu. They put a bunch of vanilla and a tad bit of chocolate. Fries were cold and had to call them again over the menu to get Ketchup and more napkins. I've came in the past to this location and i've come to notice you either get really good service and great food or poor/no service and poor quality food. read more

Ordered online was met outside informed the slushy mechanic was frozen and was asked what else we may like? So got shakes the shake was horrible asked for Oreo shake with extra Oreo and cheesecake taste like straight cream cheese. Disgusting read more

I ordered a chocolate and a strawberry milk skake. Instead i get two strawberry. How much simpler can it get? Check your order.

I keep giving sonic a try and with no success. We got a hot dog and a junior cheeseburger and corn dogs with a side of tots. The hotdog had a rock hard bun and slathered with relish and mustard. The burger bun was hard too and covered with mustard. The corn dogs were hard too. They even had us pull over to the side and wait. I will stick with the pretzels from now on, I think they microwave them. read more

I normally love sonic for a variety of reasons! However, this location is the WORST!!! If you are looking for a quick bite go anywhere else but here! Me and my boyfriend waited 30 minutes for ice cream. To make matters worse the speaker wasn't working for the car hop window. We had to scream our order and the man on the other end seemed annoyed with us. When the food finally came he abruptly shoved the tray toward us and said the total. We said we slid our card earlier and he proceeded to say it doesn't work sometimes. He never once apologized for the speaker. The music is blaring, trash in the parking lot, and workers who would rather be anywhere else. This sonic location has a great spot by the highway but it is better off having a for sale sign in front of it! read more

Sonic Drive-In - Burgers Near Me - Florence, Kentucky

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Literally been waiting 19 minutes for food. Asked 3 times if I wanted fries. Each time I said no, onion rings. A guy finally walks out and says there are just 2 people here today. Ok. Well. It was not busy... at all... wont be back here.... read more

Only reason for two stars as the slushie was good. Ordered 6 wings with honey bbq. What I got was hard semi warm, in my opinion used,wings. I really think someone ordered Buffalo sauce & changed mind. BBQ sauce was real heavy on my wings but man were they hot with spice. Never again. Waiter came out with just wings & slushie. The receipt was handwritten & still not sure was right price.6 wings & med slushie was $ 6.40.Was told their receipt machine was down. Today I saw where they charged my card twice. Sending message to this location & courpate for charging my card twice. read more

Food tasted terrible and was prepared awful compared to other Sonic's. I highly do not recommend the food at this location. The slushies are one thing I guess you can't go wrong with. read more

Hadn't had Sonic in a while, so thought we'd change it up and have some good timing food. Didn't get the BLT I ordered, the other sandwich which was supposed to be a BLT turned out to be something else entirely. Cheese sticks had NO cheese inside, fried pickles sucked ass. So I won't EVER be revisiting this location EVER again. And I would advise anyone else to choose another place to eat. read more

Sonic Drive-In - Disappointing! - Burgers Near Me - Florence, Kentucky

I am not a basher but If I could give them no stars I would. I love this chain but this particular one is worse than a Burger King. I first got my order to go and they gave me the wrong meal. I was at home by the time I noticed so I ate what I got which was a horribly tasting dry chicken sandwich on dry sandwich bread. Went back a couple days later because I was craving one if their burgers, regretted that trip too! The burger was over cooked and Nasty! I wouldn't recommend this location to a ex-wife, might suggest trying the Union location. read more

We go to Sonic on Sam Neace and it says they close at 11PM. We were there at 10pm and the restaurant was black there was no one there. Then 5 minutes later we see a guy I guess locking the door and just looking at us like we're stupid. I double check the website to make sure I was looking at the correct location and time. Sure enough it says that this restaurant is open. I've never been here and this is the one time I was going to try it. I won't be back there. How does a restaurant close an hour early and still stay in business. This was very frustrating. And going to make sure that all of my friends and family don't go back and of course that's if they're even open read more

They are so S-L-O-W! The employees are rude and they close earlier than the hours of operation are posted. I don't know how they even stay open, this location is terrible! read more

If I could less than one star I would...we were passing through town and we really were in the mood for some sonic drinks...we ordered a few burgers...none of them were correct. We ordered a double with mustard, ketchup, and mayo...it was wrong the first time so asked for it to be remade because it was only a single burger...and was not plain...40 minutes later we received to correct burger...he ate it but the cheese was not even melted...it was not warm. I really like sonic...but will think twice about stopping at this one again especially. The staff was not accommodating at all. read more

The food is really good. The price is really good. The service isn't always really good... but what can you expect when you're dealing with fast food? That's why I give it a 4 instead of a 5. I fell in love with Sonic when I vacationed In North Carolina a few years back, back when we didn't have one in the Northern Kentucky area. Soon after I got back, this one opened and I was really excited. The service however isn't nearly as good. Also the menu isn't as big, and it doesn't stay open very late here, but in North Carolina it was open I believe all night, if not all night it was very close to it. I think it's interesting that they serve food, and a lot of different shakes/ icecreams/ smoothies. I also think it's interesting that they let you park your car and a waitress comes out to your car. If you're lucky enough she might even be wearing skates. That's not too often though. Either way, this place is still really good, and definitely one of the best fast food restaurants around. read more

Always forgetting something in our order or giving up the wrong thing. We order an large bbq chicken and they never put it in our bag so had to turn around and go back for it and then they gave us a small read more

This is the first time we have been to this sonic. When we got there we waited at the speaker for a good 5 mins and no one was even in front of us. Since no one was helping us we pulled up to the window and finally got someone's attention, they had no idea no one had helped us. Even after taking our order we waited 15 mins and our fries were cold. It seemed like all the employees cared about was talking to each other instead of taking care of the customer. Very displeased with the service. read more

Stopped by for a route 44 cherry Vanilla Coke also Grabbed a New York dog both were amZing . Place was empty a lot but don't understand y cause food was fresh and service was fast and great . I still yet to find a bad Sonic I just wish we had one closer in Indiana around Marion Muncie area read more

This has to be the worst Sonic that I have ever visited. We have visited this location a few times over the past few months as the kids like the shakes. Service is always terribly slow, the shake machine is down most of the time, food orders are wrong and generally is a terrible experience. Just terrible all around. Avoid this place. read more

I just landed at the Cincinnati airport and decided to stop by sonic on my travels and out of all the Sonics I've been to, Destiny was the best carhop. She took her time to check on us multiply time and was very polite and engaged with her customers!! read more

Literally the worst service I've ever had in my life they deserve a half star one person only ever working food takes 45 minutes we waited 15 minutes just for someone to come to our car read more

Not just your typical fast food joint, Sonic offers an extensive, albeit mostly-fried, menu and drive-in service. Yep, you can drive into a spot with your own menu board, order, and have someone bring the food to your car. read more

Absolutely disgusting! Went there after my daughter's softball game, we were so hungry. We went thru the drive thru and when we got home we were beyond disappointed. The tater tots were congealed together and were so mushy. The bottom of the container had a weird looking brown liquid in it. The fries looked like they had been cooked a month ago and sat under the heat lamp. The burgers were dry, the tomatoes mushy, and no ketchup or mustard as ordered on them. We will NEVER go there again! read more

On 8/2/19 at 6:55 pm i used my app to order 4 milk shakes. At 7:05 I pulled into stall 5 and signed myself in. It said David would be there. I waited about 10 minutes and a man came to my window and asked why i was there. I told him. He said he gave our order to someone else. He said he would make more. He came back with a woman who asked me how I ordered and I must have put in the work stall and what did I order because clearly she couldnt have messed up. I guess I was lying about ordering??? I said no we did not do it wrong and told her my order. they said they would make more. At 7:50 i walked into the store and asked them where my shakes were. 3 more were being made (one wasnt even what i ordered). Short story I was told i must have did it wrong. They then find my closed out order and inform me my shakes have been in the deep freeze. The entire time!! No refund. No offer to take something off as it was now getting to the 8pm half off mark (7:58). What kind of store exactly are you running? This is unacceptable behavior for anyone who knows anything about customer service. This is the 2nd time I have had issues. The first time I let it go but the same woman brought out 2 milk shakes when we ordered 3 and when I questioned her she said they were out of the ingredients for the 3rd shake BUT I HAD TO ASK for a replacement because clearly she felt I wouldnt notice I was missing a shake?? In the end all that happened was i was asked to take a survey read more

Two stars because the employees were polite. Disappointed because what was supposed to be an Oreo cheesecake tasted very sour and nothing like Oreo. There was also no receipt given and service was too slow to get it taken care of. I do not plan to return to this location. read more

They got part of our order wrong. Not a big deal though and it was quickly fixed. The best part about this place though is the super helpful young man on roller skates. While sitting here, our battery died. He brought his car over and jumped us to get us going. read more

Good food, they were fast friendly. The food was hot and fresh. The Carhop was a little shy but was pleasant just not overly cheery as a waitress should be. read more

we have a new gm and she is firing all the high schoolers for no reason and talks bad about everyone who works there. i called in two times and courtney tried to fire me even though she hasn't got the position until this sunday. read more

Why is it that every time I go to this Sonic for a milk shake, they claim they can't make milk shakes? Do they run out of shit? Is their equipment broke? I'm not sure what gives but I think I'll just skip this place from now on. read more

This has the worst customer service ever. The server doesn't listen or understand a basic order. I was asked three times to repeat my order and it was still wrong. Waste of money. Change your staff read more