This place is located near Lenny's and a wine shop across Morristown Rd from the Shop Rite. Most of the negative reviews have to do with online orders and staff being overwhelmed. We went late morning so not that busy and ordered in the restaurant and we had no issues. Italian sandwich was fine. Staff was friendly. No complaints, as expected sub. read more

Jersey Mike's Subs - Outside - Sandwiches Near Me - Bernardsville, New Jersey

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Not all Jersey Mike's are the same. Nothing like they show in those TV commercials. I was in the area of this location, stopped in, and ordered my typical # 6. Disappointing. The cheese was sliced so thin you could see through the slice, and put the minimum cheese on the sandwich that they could. The roast beef wasn't much better. I don't believe corporate should allow this, as it cheapens the brand, and people think this is how Jersey Mike's subs are. My local shop does a much better sandwich. The owner should be watching to make sure their product meets standard quality. This location fails. Will not be going back. read more

Food is excellent , service is excellent (especially the manager Bill). Top shelf all the way.

Our very first visit to Jersey Mike's and the # 13 Italian Grinder was absolutely delicious! Bill was fantastic, and the food quality was simply outstanding! We can't wait to return... thanks Bill!! read more

Jersey Mike's Subs - That's Bill at Jersey Mike's in Bernardsville! - Sandwiches Near Me - Bernardsville, New Jersey

We tried Jersey Mike previously and liked it very much So we had a great steak sandwich and it was delicious The staff were friendly and the place was clean and comfortable This is our to go place for great subs read more

clearly asked for 2 cheesesteaks plain. nothing else. also ordered Mini #7. mini okay. hadn't started the cheesesteaks when at register to pay when a guy said two plain cheesesteaks that I confirmed. several minutes he came back and handed me the two bags. got home and both had peppers and onions! ten minute trip to go back and bad traffic at lunchtime so threw them out! will find a better place read more

Really great sandwiches. Love That they slice them there. Had roast beef which was delish read more

Staff was clearly overwhelmed and way behind on orders. Placed an order online for pickup and 45 minutes later things were in disarray. Counter filled with orders and least 10 people waiting for pick up plus a constant stream of customers coming in the door to order on the fly. Social distancing was questionable at best. I paid 17 dollars for an order but left out of frustration without picking it up because it was just a bad. You can keep my money, give it to the staff, God knows they need it. In my opinion this place should close or do online ordering only especially during covid-19 with a small space and an overwhelmed staff. If a sub is going to take 2 hours to make them let customers know. I would avoid this location unless it's very early or late. Corporate needs to figure out a better way to run the business here especially uring the pandemic or close the restaurant until it's safe to do so. read more

Jersey Mike's Subs - There were a good amount of people waiting behind me. At least 20 tickets were lined up incomplete behind the counter. - Sandwiches Near Me - Bernardsville, New Jersey

We order from here a few times a month but lately every other order is incorrect. Tonight's web order of two sandwiches came on the wrong type of bread and lacking the extra cheese that was paid for. A simple headup that we are out of the hero rolls you requested, would you still like the order would go a long way instead of getting home to the wrong items. The not adding additional cheese that you are charged for is just a slap in the face! read more

This was my first Jersey Mike's experience ever. I'm late to the game. We stopped here on our way to PA to grab a quick lunch. There was a line of about 15 people ahead of us. Since both my husband and I wanted hot subs, we were able to skip ahead a bit as the others were ordering cold subs. I had a meatball and my husband had chicken bacon ranch. Both were just okay. I wasn't a huge fan of the sauce. It seemed kind of bland. The meatballs were a good size and not mini. read more

Jersey Mike's Subs - Sandwiches Near Me - Bernardsville, New Jersey

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Skipped right over me in line, only one choice of bread, and didn't toast my bread when I asked for it toasted. Also put together very sloppy sub was falling apart. read more

Usually the staff are awesome but I've had a few run ins with certain staff especially Audrey which haven't been pleasant. No manners and always seem to be in a hurry. Say thank you and receive nothing but silence. Tipped them multiple times didn't receive a thank you or anything short of a glance. Overall, they need to lighten up and realize the customers are the ones paying there salary. read more

Leaving no stars isn't an option. Do not rely on this location for a large order. They're a joke. Staff have zero telephone manner and are rude. I tried to place a decent size order for a team sport. Spoke to the manager. We were all set. He was going to call me back the next morning with a price. Nothing. I called multiple times and left multiple messages. By this time I was panicking as they want 24 hrs to order and it was getting under that time. I ended up having to call another store! I only hope they don't let me down too. Still have not heard from anyone at the Bernardsville location. Crappiest service ever. read more

Jersey Mike's Subs company is pretty decent overall, but this location is awful. We had to deal with the employees being frustrated with another behind the counter while trying to work and complete orders which resulted in them taking it out on the customers, myself included. We all were rushed, disrespected, and yelled at for absolutely no reason. After I was screamed at the customers asked if they really just yelled at me as they were in such disbelief like myself. Its been about a year since and I will never return to this location ever. Do NOT go to the Bernardsville Jersey Mikes! read more

We were in the restaurant and ordered two cheese one Buffalo chicken and one beef. the sandwiches were made and nobody gave them to us. when we waited 25 minutes we asked for our money back and the proprietor refused to give us our money or the sandwiches which were cold. We left the restaurant and what I want everyone to know that the place is horrible and the proprietor needs to lose his franchise. Don't go to this restaurant read more

Fresh and plenty of meat. That's all you want in a sub. What's great about this particular location is great staff and consistency. read more

Jersey Mike's Subs - Classic Italian Mike's Way - Sandwiches Near Me - Bernardsville, New Jersey

Excellent food and incredible service. A well run establishment!! When the lines are long the employees are hustling to get great food out and always with a smile! read more

I should have read the reviews before coming to this location. The customer service was beyond rude. I stood there for over 5 minutes with no other customer in the store and they didn't acknowledge me. When the guy finally asked what I wanted I told him and he continued with something else... I asked if that was okay after a few moments of silence and he completely forgot what I had asked for. The cashier was rude and the sandwich is mediocre at best. read more

I am disappointed with this location. Very disorganized. Gave me the wrong order. Check out guy had no idea. 3 or 4 slices of meat. No supervision. I should have read reviews. read more

I ordered over the phone and they put me "on hold" but I could hear everything that was going on for a few minutes. I hung up and called back a few times with no answer, I was going to give up when they called me back. I placed my order with many apologies from the server. They were quick and gave me my order but as I was waiting I noticed the floor was messy with spilled food and plastic gloves where the workers were working. My sandwich was less than desirable with a large amount of salt in it. I don't think I will be returning to that location unless I hear more favorable feed back. read more

In general, I think Jersey Mike's is maybe 3 stars (for out-of-towners). But for this location, the price is comparable to the other local places (a little pricey). Also the staff has been super-friendly which I think is easily 5 stars (which I am heavily considering doing just for the staff)... although I have not been here during peak hours hence my slight reservation. I've been here a few times. My preferences have been the Italian, but may have found a new favorite with the Pastrami Reuben. Roast beef is a little dry even with Mike's Way. I heard good things about Tuna but have yet to try it. Sandwiches are much better than Subways. I do prefer some sandwiches over the local sandwich shops, but the sandwich shops also have their own specialties but usually with a higher premium on cost. read more

Do not order. That's all I can say. I called and placed a large catering order via telephone for a client working session we were having. The employee on the phone was clearly new, young, etc, which is fine. Got the order in, got a price quote, requested a receipt, confirmed the time, hung up. The next day, food was due at 11:45 to give time to set up prior to our lunch break. My client and I both had our phones on hand awaiting a call from the delivery team or the security saying the food was there. At 12:15, we did not have a call. I called the store, who informed me that the delivery had arrived and left, because no one answered their phones. They sent the delivery back "immediately", which really means 15 minutes. The food is now 45 minutes late. The two girls delivering brought the food into the building, and left. I requested a receipt and she said she would leave it at security - when I left later, it was not there. As I needed a receipt to expense for work, I called a couple of days later and requested. Did not receive a call back. Called again, spoke to the "Owner and Operator" who informed me he had to request through corporate, and it should be back in 2-3 business days. He also said he was the one who took my order originally, which was clearly a lie as the person who took my order had no idea what to ask and a completely different voice. A full week goes by, and I have not heard a word. I call again, and leave a message. No call back. Call again, same message, same unreturned call. The food was fine, but we didn't have enough plates/napkins, and we got waters and not all the sodas we paid for. For the hassle and COMPLETE lack of service from this place ("owner and operator"), I'd highly advise staying away. Find another sandwich place. read more

I'd heard people refer to Jersey Mike's Subs before with reverence, so we had them cater a meeting. Can't say I was super impressed by the sandwiches (though there was nothing wrong with them). I later learned from a friend that most of the love for Jersey Mike's is from nostalgia and the fact that they cut the meat to order, which makes them better than Subway or Quiznos (high praise, I know). Their soda selection is also interesting and from a brand I'd never heard of before (Stubborn Soda), which has peculiar ingredients like tarragon and acai. read more

Not good I don't recommend ordering online completely messed up my order and I didn't even get my sandwich don't recommend

The TSA Officers at Newark Airport would like to truly thank the staff for their generosity this past week. Dr. Fauzia Ahmed and the members of Ahmadiyya Muslim Community of North and Central Jersey brought us lunch from your establishment. This shutdown has been extremely hard & disheartening on the crew. Such a simple act may not seem like much to some but it was truly appreciated by the officers here. Thank you so much!!!!! read more

Subs are delicious but they I've only been order thru the app one-third of the time. Stopped trying. Today, I was craving a sub, went to the app, again offline. Against my better judgment my daughter offered to go into town and order/ pickup. I gave her my credit card. When she got to the register she was told the credit card system was down and she's have to get cash. WTF? When she came home to get cash I told her not to go back - it would be soggy!! Not sure what's wrong. But lost loyal customer based on the inconvenience. Listen it's 2018, customers want convenience as much as quality read more

This the second branch of this chain I've been to and it's pretty good .There really isn't a lot more to say.They offer three sizes of sandwich , which gives you some flexibility. I had a ham cappicola mini.I liked it .Atmosphere is nothing to write home about but then what would you expect.I'm surprised by the negative reviews but you never know.I'd go back. read more

Our church had a need to place a fairly large catering order on extremely short notice. The Team at Jersey Mikes - Bernardsville not only provided a tastey assortment of options, but everything was ready when promised. Many thanks to the folks at Jersey Mike's - Bernardsville, and especially Charles! read more

Not clean!! Sandwiches with cross contamination. The sandwiches that you order are stacked next to each other. So if you are a vegetarian your lettuce will touch sandwiches with meat! Not clean at all. They don't change gloves, they don't clean the board between sandwiches. Sad because they could fix this by changing the cramped prep area. read more

I first want to start a disclaimer-I love Jersey Mike's Subs and in my opinion is the best sub chain in the northeast. However, this particular location was disappointing to say the least. I went this past week into this location and as always around lunch it was pretty busy. I got in line, waited and ordered my usual. Then I went up to pay, I got out my credit card out and the cashier told me 'Cash only, our machine is down'. I said we'll I don't have cash, I only have credit. Then the cashier rudely replied 'well there was a sign on the door'. I then looked over to the door and the sign was maybe a little bit bigger than 8 1/2 by 11. Secondly, I am pretty sure someone held the door open for me which would have prohibited me from seeing the sign in the first place. Even if someone didn't hold the door open, I was looking in to see how long the line was to see if it was worth the wait. Regardless they should have had the crew members reiterate that their machine was down to avoid this fiasco. There was a gentleman in front of me who had the same issue. Fortunately for him, he was a regular and they told him he could pay the next time he was in. For me, I asked him where the closest ATM was. He pointed me in the direction and I was on my way. However when I left I was so ticked I got in my car and drove away. This lunch was supposed to be on my travel card and it is outside company policy to pay with cash. Overall, I had a terrible customer experience at this location and glad that my local JM's is much much better at keeping customer happy read more

Sandwiches are my favorite food and I was excited to try this east coast fave. The sammies here are delicious and I liked their model of preparing fresh, although I agree with others that the cleanliness/practices here leave something to be desired. The person preparing our food pulled out their phone in the midst of adding lettuce to change the song, with their gloves on, then went back to the lettuce. They also seemed to struggle with the assembly line of preparation and we had to wait for 3 other customers to order and receive their food before we did. read more

The Italian subs are better at shop rite. They need better rolls and meats. The sandwiches seem tired. It's too bad because the area could definitely use a great sub place. read more

First time I tried a Jersey Mikes, looked like a good selection of sandwhiches. My friend had the cheesesteak and said it was very good. I had a plain mini pastrami, but the kid asked a bunch of times about the mustard I wanted on it. I believe he was distracted, friends on line calling out to him. read more

Today they forgot one sandwich sitting by the register. The person waited while people behind were getting rung up. No apology for a warm sandwich getting cold. No conception that resolving the misunderstanding is a chance to cement a customer relationship. The help behind the counter whispers and giggles to each other, and obviously it's not about the service they're providing. This doesn't stop them from pushing requests for tips when you put in your credit card. Not worth the standing in line. read more

Went to this location for the first time today and felt the need to write a review because of the friendly staff, and generous portions! Surprised by previous reviews. Our experience at this location far surpassed our dozen or so visits to other Jersey Mike's! read more

I love jersey mikes but This location is new and slow...punk kids with attitudes behind the counter. And another employee was eating bacon from the bin above the grill. Gross read more

First off, I would like to say that I am an admitted sub snob, and I never, ever thought I would convert to a chain restaurant sub shop. I love my subs stuffed with a good amount of meats and cheeses, and over the past 2 years my old go-to Just Subs has been skimpy and not worth the travel or cost. I AM CONVERTED! Not only is Jersey Mike's conveniently located, but I have visited the store 4x in the couple of weeks it has been open and it has been consistently fresh, outstandingly delicious and the staff welcoming and friendly. They never make you feel rushed or silly for asking a question about the menu. I hope it stays this way! I only wish the staff had offered to set me up with the loyalty program, especially since I have already visited 4x. I went to the Warren location today, and they signed me up, and the staff member let me know that Jersey Mike's staff is supposed to mention it every single interaction. I hope other customers are told about it, and signed up. read more

Stopped in on a Saturday at 3pm. Employees eating Chinese food from next door in the restaurant while the place was unbelievably filthy. Every table had dirty napkins and lettuce on it. The floor had napkins all over it. Behind the counter looked like it had not been cleaned all day. Very disappointing. I did not eat because it was so filthy. I am usually a big fan, please clean up your act. read more

Jersey Mikes is a great place to go and hang out this some friends. The subs there are great and the Philly Cheese Steaks are the best.

Terrible, will never go back! Service was awful! Waited 45 mins in line for a sub, won't be back!