Not sure if these were franchisees in-store at the moment in addition to the two working the shift, but to be fully engaged in a conversation with each other none of the 4 "professionals" wearing the brand uniform had the decency to acknowledge myself or another guest who entered the establishment after me, but instead proceeded to inquire about mine and their place of employment and acknowledge our uniform is INSANE business! So when I didn't respond to it, and instead proceeded to order the food I kindly came to order and pay for, then I was given looks. That is bad customer service especially during a time where it's tough for all businesses. I'm sure the corporate teams responsible for these locations would not be pleased....unless poor customer service is apart of their mission statement the 3 stars is for the Sammie being decent ..(hopefully) because the lettuce that was displayed looked horrible! And I know for a fact it's a bad season for shredded lettuce (amongst many others) being in the food and beverage industry myself...but at least replace the product or do what you can to prevent low quality products being used/served! No good Jersey Mike's read more

Just great subs. Our go-to to satisfy hunger on the run. Tuna or turkey I prefer the wraps. You get more meat.

My order never came and grub hub did not return my email and then claimed it was too long for a refund once they were called on a Tuesday after a holiday. Business is a joke read more

I love Jersey Mike's subs, especially the chicken Chipotle. This location is typically clean, easy to park and the subs are always tasty when I order. The issue is when I online order andI get there at my pickup time, my sub hasn't even been started yet. It seems a little unorganized on the flow of making orders. So while I prefer their subs over other chains it's not usually a fast process so keep that in mind read more

Paid 4.25 ea for 2 waters - driver said not included. 3rd time!!! Subs were ok, could have had more filling less bread

As far as subs from a chain go, they are at the top of the list. They use a good quality turkey and pile it on high on their perfectly soft yet crusty sub rolls. The signature "Mike's way" dressing adds a nice touch to distinguish them from the competition. Every time I have ordered from the app to pickup at lunchtime it has been waiting for me. Prices aren't cheap but on par for the size and quality you get. read more

Two thumbs up for Jersey Mike's. We both got the classic Italian sub and loved it! The regular size is super filling and the meats, cheeses and toppings are fresh and delicious. The "juice" and oil makes this sandwich! So delicious. The women behind the counter were super funny, friendly and helpful. read more

Jersey Mike's Subs - Classic Italian - Fast Food Near Me - Albany, New York

Horrible experience. Called ahead to order sub. Upon arrival it has yet to be started! Ten minutes later it has yet to be started. I brought this to the attention of one of the employees who told me it would be done shortly. 20 minutes later not started. People who can't in after me where already eating. I brought this to their attention. Again. They told me they couldn't make it as the grill was full. The grill is out in the open. There was nothing in it! I kept asking them to please start it. 25 minutes after arriving I had one overpriced sub. Never again. read more

Ordered a number 6 and it came with two bugs in the lettuce. Won't be eating here ever again.

Very sad with my experience today. I ordered online because I was in a hurry. Only one of my subs were made. I get home and open the subs. They are the exact same sub. Just one was made in front of me and the other was not. Can you guess which? read more

Jersey Mike's Subs - Fast Food Near Me - Albany, New York

Ordered Tuna sub, lettuce, tomato, onion. How can you screw this up? Jersey Mike's that's who- Who in the world would pour oil/vinegar and oregano on a TUNA SUB! This was absolutely disgusting- You have lost a customer! The worst sub ever!! read more

Me and girlfriend went to Jersey Mike's for dinner. As we were paying the computer malfunctioned and we ended up waiting 20 minutes for them to fix it and let us take our food. They did not talk to us and they forgot to ring up a bag of Doritos that was 1.49. They said let me just ring up that Doritos in a second transaction, after we were waiting for 20 minutes in the store and as they made the mistake. Horrible customer service. Advise another Jersey Mike's. read more

Total rip off... Barely any meat at the western ave albany ny location. Overcharged at least 20 dollars on 2 giants. The immigrants at the local corner store were more generous. Stay away or get stooped... read more

I don't like giving a Jersey Mike's a bad review, but this location is about as bad as it gets. I placed a mobile order for pickup. I waited 5 minutes longer than the pickup time to go in and grab the subs. The place was empty. The only associate in the front was chatting with a friend. I waited and he finally asked what I wanted. Told him I was there for an order pickup. He sighed, picked up a receipt, and said "this one." After acknowledging that it was, he sighed again and grabbed a loaf of bread. They never even started it. Which, by other reviews, seems to be common here. I watched them make the subs and was so disappointed. Jersey Mike's is known for stacking on the cold cuts. We barely got enough to cover the bottom of the bread! I even questioned why not all of the cold cuts were put on, but was ignored. A second employee came out and told me they were out of some vegetables. Seriously? To compensate, they soaked the sandwich in so much oil and vinegar that I had to ring it out to eat it. I would not only NOT recommend this place. I would advise you to run the opposite direction. read more

Landed at this Jersey Mike's at 10:15 to grab something quick as to eat because I just got off from work. Checked hours before I went and it was displayed they closed at 11pm ....Awesome I thought something different from McDonald's! As I went in there was a staff person cleaning the machine and etc.... You could tell he was SUPER ANNOYED I came in , then another customer came in right behind me. We didn't get greeted he was very short and his demeanor was very unwelcoming! I was going to change my mind and leave but luckily the customer behind me said "Well you guys close at 11 right?" And staff person replied "Yea". Man customer said to me " Well we good we got 45mins". That being said I ordered my veggie sub which didn't get the TLC it normally get in the one I usually go to in the Glenmont( shout to them they are Bomb and super welcoming).I also got a kiddie meal for my daughter she wanted to chips vs cookie, but I guess it's not included anymore but last week at Glenmont it was!? But at Western Ave it's not?! Confusing?!?!?! Well I ended up paying extra for her chips I guess that was payback for coming in at 1015p. I would recommend May changing there hours til 11 pm to begin cleaning! I worked fast food a really long time ago and we waited til closing to begin cleaning duties. So 3 stars because Jersey Mike is usually my fave place to go , good is good but Western Ave has to maybe retrain the evening/ night staff. A smile and communication goes a long mile. read more

Enjoyed a terrific hoagie from the Glenmont location. This one was on our way home. It was a train wreck when I arrived. A pool of orders on one counter. Sorry near the prep area. Six finished hoagies by the register and lots of confusion, but they clearly didn't track which one was which. You'd think the slip would follow the sandwich. Nope. They just bagged one for me after the sandwich making guy said "this is his" when the other guy said, but his slip is over there (in the unmade pile). Got home to a super soggy ham hoagie with onions. Should have known it wasn't mine. Anyway, my wife hates onions and the hoagie was SWIMMING in oil and vinegar. There was no cheese and barely any meat. Oh. And we ordered and Italian hoagie so it was a hot mess top to bottom. Totally inedible. Threw it out and cooked dinner. So glad I left a good tip which is what I've been trying to due with everything that is happening in the world. read more

I love jersey mikes and the one I usually go to has never ever messed up my order. I go to this one once and they mess it up. Very disappointing, but I will try here again and hope they can do better. read more

I'm a big fan of Jersey Mike's subs. I go to a few different locations here are there. I like their fountain soda machines because of the large touch screen display that makes it look like the soda is 'transferring' from the machine to my cup. My usual sub here was very good just like the other chains. They gotta do something about their diet Pepsi. There last two times I've gone there it tastes terrible. Like it's watered down or there isn't enough syrup getting through. Might want to fix that guys! read more

Wrote down the wrong order at first. Had to wait for 20 minuets because of a computer malfunction. Charged us in two separate transactions because they forgot a bag of chips on the first one. Got home to eat my wrap and found plastic in it. Don't recommend going there, awful customer service and poorly made sandwich. read more

Don't expect the same amount of meat that they give you get when any new store first opens. During the grand opening, the amount of meat is grand. Just not for long. That's when there a sub above, it's there promo amounts. read more

TERRIBLE service. First and last time coming to this place. Gentlemen behind the counter were extremely condescending and rude. Chastised because I didn't know what, "Mike's Way," was. Food/prices aren't worth the aggravation. read more

Jersey Mikes tops all the other sub places. Very clean store. Unfortunately the service at this location is less than par. I have not seen basic customer service skills like a smile or greeting the customer the last 3 times I've gone with my girlfriend. Customer service Subs read more

It was literally the worst sandwich I've ever had in my entire life. Save yourself the agony and drive across the street to DiBellas, nearly the same price for a sandwich you are going to love. read more