I came to this Jersey Mike's and ordered three subs, all of which I clearly asked for on wheat bread. I said it several times, but the employee taking my order kept talking over me and didn't seem to be listening at all. Sure enough, none of the subs came on wheat.
If you work in customer service, listening is a basic part of the job, not just rushing through orders without paying attention.
To make things worse, while we were sitting down to eat, the fire alarm suddenly went off. No one, not the staff or the manager seemed to know what to do. There was no direction, no explanation, just confusion.
This experience left a bad impression. I expect better communication when placing an order and definitely expect a food establishment to have some kind of safety protocol in place. Disappointing. read more