I had phoned and spoke to Brock at the parts department I had placed an order for a key fob and was…read moregoing to come in and pick it up. I'm coming from Mill Creek so a good 1:30hr drive at 430p. He called shortly before I was leaving saying Skylar would be there and the part was ready. I literally arrived 5min before closing got my FOB and was on my way! Thanks gentleman!

Our car was in Frontier Ford's possession for two months, two weeks, and three days, yet it was…read moreonly worked on in the final week. This was the most incompetent service I've ever experienced--not just from a service center, but from any business. I strongly urge you: do not have your vehicle serviced here. If you don't already own a Ford, don't buy one, so you can avoid ever being forced to deal with Frontier Ford. The ordeal began June 12, 2025, when Frontier Ford picked up our car with a check engine light. By the next business day, most competent service centers provide a diagnosis and estimate. Frontier Ford didn't call. When we followed up, they said it was a coolant leak. The next day, they escalated that into "the coolant leak destroyed your entire engine," quoting $12,000+ for repairs--more than the car was worth. Panicked, we rushed to buy a replacement vehicle. Frontier Ford's sales department offered us $100 for our car--essentially the value of two wiper blades. Thankfully, our original dealership (Bill Pierre Ford) reminded us we had purchased an extended warranty that covered the repair. Frontier Ford, instead of looking this up through their own VIN portals (as every other service center I've dealt with has done), blamed us for not telling them about our warranty at drop-off. The next 10 weeks became an endless cycle of chasing updates. Frontier Ford almost never called us--we had to call them weekly, often multiple times. 80% of the time our service agent was "busy" or "on break" and never returned messages. They gave contradictory explanations: first, waiting on Ford Corporate to decide if the warranty would be honored; then waiting on clarification about which engine could be installed. In the meantime, our insurance device was unplugged without notice, causing billing issues. Our assigned agent eventually "departed," and the Service Manager took over. He admitted he could do nothing but "email Ford Corporate." Often he wasn't even on-site despite saying he would be. When we finally reached him, explanations shifted again. At one point, they claimed the holdup was because their technician's ID number hadn't been updated, so all communications from Ford Corporate were being misrouted to another dealership. The following week, they admitted Ford Corporate hadn't actually approved the work. Every promised milestone--approval, parts ordered, parts arriving, repairs starting--was missed, repeatedly, for weeks at a time. Finally, on August 22--after more than two months--we learned our car was actually in a repair bay. On August 26, Frontier Ford called to say the repairs were complete. When returned, the car was filthy, with a red stain on the driver's handle and debris all over the floor. After several complaints, they reluctantly picked it up, washed it, and returned it in an acceptable state. Even the final delivery was botched: the driver didn't show up on the promised date, forcing us to reschedule. Throughout this ordeal, we lost PTO hours, spent extra money on gas and ferries, borrowed cars, and wasted countless hours trying to get updates. The entire summer of our family life was disrupted by Frontier Ford's delays, excuses, and incompetence. Every deadline was missed. Communication was abysmal. Explanations were contradictory. Promises were broken. Actual repair work took only the last week of the entire 10+ week ordeal. At least they waived the $100 warranty deductible--the same amount they first offered to "buy" our car. If you read other reviews, you'll see this is not an isolated incident. Frontier Ford repeatedly leaves customers stranded with long delays, poor communication, and endless excuses. Final warning: Do not service your vehicle here. Do not buy a Ford if it means you'll ever have to.

I've purchased two used vehicles from Jerry Smith Chevrolet in the last 4 years. Both experiences…read morewere fantastic. The first vehicle I bought was an 09 Toyota Rav4. The car was in Burlington at the Kia store and I am in Anacortes so they had it delivered to the Anacortes location for me. It has been very reliable and the price was right. Got in and out in a timely manner with a good interest rate. The second car was a 2018 Kia Rio. It was within my budget and everything was arranged and ready to sign before I got there. All I had to do was drive it. My next vehicle will be purchased from Jerry Smith. Hopefully I will be able to buy new.

They have made steady improvements to the waiting area and it's so comfy but also accessible for…read morepeople who have to work on their laptop while waiting. The customer service has always been really helpful and kind and we bring both of our cars here anytime we need something done. The wandering puppy is a big plus and I'm almost always greeted by Jerry himself when I visit. Can't recommend them enough! Won't ever go anywhere else!

Quite honestly, I cannot say enough good things about this business. The people are amazing and…read morethe talent is as well. They did our boat lettering and registration numbers as well as created some new graphics to replace some old ones that were no longer available. From the day we went in to do the order, to the installation everything was done exactly how we wanted it. I had envisioned in my mind how I wanted the name to look and they did EXACTLY what I had in mind. If you need graphics call Sign Dog.

If you have an issue - expect little to no response. My hull was painted, and SignDog had a real…read moretough time removing the old name on the boat. Had to work it for hours, and now after having SignDog install new lettering my entire paint job is on the hull is cracked only where the old name was. They claim they did not do it, but would have their insurance person look at, and now they don't even return emails, and no word on the insurance company. So I now, must spend $3000 repainting the stern. They claim I had high heat on my stern. Maybe its just me, but a boat on the water in the summer comes in contact with heat conditions. Is this a surprise to them? Maybe it was the heat gun they used on the old lettering removal, as my wife pointed out them at the time.

We used these guys to work on my MIL's 1996 Jeep and they were great!…read moreWe worked the whole time with Vicky who helped coordinate having the Jeep towed in and kept us informed throughout the diagnostic process and throughout the work! She is great! There were several issues and Vicky helped us prioritize what we mission critical, and what things could wait a bit longer and for how long. They got the work done sooner than they said they would and the pricing was very competitive! Would 100% use them again!

Requested quote for repair on a family vehicle. Got a quick and easy quote from the company…read more Professional and timely quotes

Excellent service at a fair price. These people definitely know what they're doing and they're not…read moretrying to overcharge you. Highly recommend.

Keith I got your summons to go court…read moreI asked you if they would take $13,000 For the van you said they wouldn't Turns out you paid them $5000 And wanted to make $10000 Off me If that's 5star rating the good for you