I saw Dr. Su for a lung infection. He was thorough, professional, and patient with my questions.read more

I went to Dr Su because of an event of very high blood pressure which was well documented in the…read moreSutter Medical Record during my recent rheumatology exam. Dr Su was actually viewing my chart during our visit. It was documented 3 different times same day by rheumatology that my blood pressure exceeded 150 which is why I was referred to my primary, Dr Su. I also told Dr Su that I followed up at home with my own blood pressure check 3 different times hoping maybe my pressure came down. It did not. Dr Su replied "Maybe your blood pressure cuff at home wasn't working right". I also explained to him that my increased blood pressure spike might be caused by 2 new necessary medications (prednisone and tocilizumab). Dr. Su was dismissive, argumentative, bullying, and frankly appeared very angry at me. He clearly did not want my opinion or to include me in my care plan. I reminded him that am a 75 yr old woman who has been managing her genetic high blood pressure for 45 yrs without incident of heart attack or stroke. He finally agreed to increase my lisinopril from 10 mg to 20 but then forgot to write the order. I had to call his office next day to remind him. Very poor care!!!!!! I hope he does not retaliate.

This is a review of the office staff, particularly the lead receptionist--one of the rudest and…read moremost unprofessional staff members I have ever encountered. For two years, I have tried to schedule an appointment with my doctor, but every time I call, she abruptly tells me the earliest date is four to five months away. When I explained my urgent need, she became defensive, told me to find another doctor, and hung up--something she has also done to other patients. Her behavior has repeatedly prevented me from seeing my doctor, as she shows no willingness to accommodate earlier appointments. This receptionist not only lacks basic manners and empathy but also displays a combative attitude and poor interpersonal skills, making her unfit for a role requiring patient care and respect. I am not alone in this experience--multiple Yelp reviews report similar incidents. Below is a summary of eight reviewers' comments showing how this one receptionist has damaged the clinic's reputation in the East Bay community. Unfortunately I had to change my Doctor whom I liked very much. Here are some highlights from reviews posted on this Yelp page: Kenneth O. "Just spoke to staff that was completely rude unreasonable and unwilling to schedule my wife's appointment " " In all of my years as a Blue Shield patient have I been so disrespectfully treated" "Horrible customer service" Topden T., "Rude as others have reported before me, she immediately started scolding me. " "She blamed me for rescheduling appointments with Dr. Robinson." "hung up without trying to resolve the issue " "As others before me have warned: this place is shady, unsanitary, crowded, claustrophobic, and their interactions with new patients are based on lying and cheating." "one of the worst experiences with medical providers I've had in my life." "their interactions with new patients are based on lying and cheating" Xuxu A. "The billing clerk (Her name is May )is extremely rude and arrogant, she was yelling at me over the phone" "If you are a patient, please read my horrible experience. Don't waste your time and money on this place!!!!You will be treated poorly and rudely" "After that, endless mails and rude phone calls have never ended." "After this conversation, I understood where May's rudeness come from? When your doctor doesn't care about their patient, the quality of their job, how can a clerk care?" " So far, I didn't hear any apologies for their poor management and rude attitude. "What a drama and shady place! " Margaret c. I would clarify every time the type of visit and code you are getting from this shady office clerk. Jackson H "The conversation went exactly as other reviewers experienced - unprofessional, rude, combative. " "she has not felt more bullied and humiliated by a service provider" Jimpers N. "Astoundingly rude and ignorant receptionist" "Hung up on me as I was trying to figure out insurance information. Hung up again on my insurance provider as they were trying to communicate" H Takehiro S. "horrible, horrible, horrible" Cassey H. "The office deserve zero stars. Very inefficient, rude and stupid receptionist" "This scum of a receptionist suddenly said this wasn't working out and abruptly hung up on my face! " " That stupid receptionist has no customer service skills and who is she to decide the call is not working out?! she is suppose to help and figure things out not hang up! I don't know how scum like her keep their job having 0 customer service skills!"

Just spoke to staff that was completely rude unreasonable and unwilling to schedule my wife's…read moreappointment without us selecting an unseen Dr as our primary care provider. In all of my years as a Blue Shield patient have I been so disrespectfully treated. Horrible customer service.

I was thoroughly pleased with my experience with Dr. Simon for two years, and happy that I had…read morefound such a good doctor. The only thing that I didn't like was that she retired in 2022.

I had been a patient of Dr. Simon until my employer increased the health insurance premium that i…read morehad to change providers. I was terribly sad to leave such a caring, thorough and knowledgeable Doctor. Dr. Simon really got to know my history; took the time to listen to my concerns. I truly felt she went beyond most. Hoping negotiations with health care improve and the costs are manageable so I can be her patient again.

I had a new patient appointment with Dr. Wallace. San Pablo Rd (the main road leading to this…read moreclinic) was closed in one direction for over 10 min. so I was stuck. I called the Sutter number listed for this location from my car to let them know what was happening and they told me they'll let the office know and no problem. Sutter has a 15-min late policy which allows them to cancel your appointment if you're late. I walked in 14 minutes into my appointment time. After checking in and waiting to see the doctor, I was told that Dr.Wallace decided to cancel my appointment. I was shocked! I asked to speak to Dr. Wallace, but I was told she needed to leave early that day and was filling out paperwork. I waited to speak to the clinic manager and complained that my appointment should not be cancelled because a doctor wants to leave early on a Friday afternoon and that I was not technically late. She explained that I was, because the checking in process took about 2-3 minutes. I had a time sensitive medical reason why I needed to see a PCP and waited weeks for that appointment. I was crying uncontrollably in the lobby and requested again to just speak to the doctor briefly, but she refused and did not care. It is a terrible feeling to deal with a medical problem and feel that no one is willing to help you. I cannot imagine that a doctor who treats any of her patients in this careless way can be an effective or empathetic caretaker.

Had a good new patient appointment with Dr. Wallace and was excited for her to be my new PCP after…read moreI moved up to the Bay Area. Unfortunately the intake appointment was the only good part of dealing with her office - anything outside of the room gets little to no response. Dr. Wallace prescribed a medication that is necessary in assisting a medical condition I had, but when insurance initially denied it due to her prescribing too low a dosage, I was unable to get any follow up help on appealing or prescribing at the correct dosage. Multiple follow ups went unanswered, and in over three weeks no resolution was made. Ultimately had to go back to my original PCP, who is in a different part of the state, and was able to get the prescription including pre-authorization within two days. Whether this is an issue with Dr. Wallace, her office, or a centralized Sutter insurance team, this was unacceptable. If you don't have any prescription needs she might be a good fit, and I can tell she's a good doctor, but outside of that the standard of care was not met in any way. I cancelled all future appointments.

My mom and my aunt have been going to this holistic doctor's office. they really care for patients…read moreand offer acupuncture and many different classes. The Staff are always friendly and the place is always clean and never have to wait when you have an appointment, they take you right in. for looking for more than just a primary care doctors office this is the place.

I am a 66 year old man with osteoarthritis pain and other chronic health issues. I was with Kaiser…read morefor over 25 years and recently switched to Dr. Anas Hana's office more by coincidence. Man!!! what a difference. During out initial conversation and review of my health history I could tell that he actually red and knew a lot about what was in my Kaiser chart. We established a routine that includes acupuncture, which he administers himself. His entire approach and execution of the treatments are pure magic. I call him a magician. It is amazing how much more energy I have and how my pain is manageable within 5 sessions of his treatment, which is holistic, as in so much more than just acupuncture or just western medicine chart review. He is a true healer for me and I hope that his practice is doing well for many years to come.

Dr. Ross is the finest physician of whom I've been a patient. He's been my doctor since the early…read more90's. He is patient, sympathetic, empathetic, extremely knowledgeable, caring, and highly skilled. Moreover, he employs a terrific sense of humor and is extremely articulate. He can be extremely succinct in explaining medical terms, conditions, diagnosis, prognosis, etc. to the lay person. Not once has his insights or advice been off the mark...not once ! The quality of his expertise and care are above 5-stars and he is terrific at following through. Dr. Ross employs a supremely efficient and experienced office staff; all of whom are truly on the ball. HIGHLY RECOMMENDED !

Went for a check up this morning. Appt was at 10:30. At 11:45am I was still waiting to be seen…read more This is a trend with Dr Ross. It would be less annoying if he was a great doctor but he's not so I'll be looking for a new PD.

I had one bad experience with Leah during a visit and a pap smear. She did not explain the…read moreprocedure beforehand and it was way more uncomfortable than prior exams of the same kind that I've had. I felt like she did not think of me as a patient worth being careful with. Additionally, she asked me if I had considered a specific type of treatment that I had already told her I had considered and opted against it. If you're a woman or are overweight I would steer clear of Leah.

Dr. Spieler is a competent and caring physician…read more During my appointment she listened to my concerns and treated me with respect. She was clear and careful in describing her diagnosis and the follow-up steps it entailed. Finally, she went above and beyond in promptly responding to my emails. I would recommend Dr. Spieler as a primary care provider.

Dr Manaku is a gem - a great problem solver who is also very personable and a good communicator. I…read morehave a very unusual chronic auto immune system disease that can be perplexing and very 'non-textbook'. While I have 10 specialists, it is Dr Manaku I turn to get an overall picture and understanding of my medical issues. She is also surprisingly 'available' - most of my doctors take months to get an appointment with, but I can usually see Dr Manaku in a few days. And no long waiting room camp outs because she's generally 'on time'. Amazing to find this caliber of care in today's medical world.

When I moved to the East Bay, I was reluctant about leaving my primary physician. What great…read morefortune that Melanie Manaku was recommended. She's thorough, thoughtful, patient and highly knowledgeable. When I'm describing or questioning, she gives me her full attention... and respect. And it helps greatly that she has a sense of humor!