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    Rong Huang, MD

    Rong Huang, MD

    3.4(29 reviews)
    0.0 mi

    This is a review of the office staff, particularly the lead receptionist--one of the rudest and…read moremost unprofessional staff members I have ever encountered. For two years, I have tried to schedule an appointment with my doctor, but every time I call, she abruptly tells me the earliest date is four to five months away. When I explained my urgent need, she became defensive, told me to find another doctor, and hung up--something she has also done to other patients. Her behavior has repeatedly prevented me from seeing my doctor, as she shows no willingness to accommodate earlier appointments. This receptionist not only lacks basic manners and empathy but also displays a combative attitude and poor interpersonal skills, making her unfit for a role requiring patient care and respect. I am not alone in this experience--multiple Yelp reviews report similar incidents. Below is a summary of eight reviewers' comments showing how this one receptionist has damaged the clinic's reputation in the East Bay community. Unfortunately I had to change my Doctor whom I liked very much. Here are some highlights from reviews posted on this Yelp page: Kenneth O. "Just spoke to staff that was completely rude unreasonable and unwilling to schedule my wife's appointment " " In all of my years as a Blue Shield patient have I been so disrespectfully treated" "Horrible customer service" Topden T., "Rude as others have reported before me, she immediately started scolding me. " "She blamed me for rescheduling appointments with Dr. Robinson." "hung up without trying to resolve the issue " "As others before me have warned: this place is shady, unsanitary, crowded, claustrophobic, and their interactions with new patients are based on lying and cheating." "one of the worst experiences with medical providers I've had in my life." "their interactions with new patients are based on lying and cheating" Xuxu A. "The billing clerk (Her name is May )is extremely rude and arrogant, she was yelling at me over the phone" "If you are a patient, please read my horrible experience. Don't waste your time and money on this place!!!!You will be treated poorly and rudely" "After that, endless mails and rude phone calls have never ended." "After this conversation, I understood where May's rudeness come from? When your doctor doesn't care about their patient, the quality of their job, how can a clerk care?" " So far, I didn't hear any apologies for their poor management and rude attitude. "What a drama and shady place! " Margaret c. I would clarify every time the type of visit and code you are getting from this shady office clerk. Jackson H "The conversation went exactly as other reviewers experienced - unprofessional, rude, combative. " "she has not felt more bullied and humiliated by a service provider" Jimpers N. "Astoundingly rude and ignorant receptionist" "Hung up on me as I was trying to figure out insurance information. Hung up again on my insurance provider as they were trying to communicate" H Takehiro S. "horrible, horrible, horrible" Cassey H. "The office deserve zero stars. Very inefficient, rude and stupid receptionist" "This scum of a receptionist suddenly said this wasn't working out and abruptly hung up on my face! " " That stupid receptionist has no customer service skills and who is she to decide the call is not working out?! she is suppose to help and figure things out not hang up! I don't know how scum like her keep their job having 0 customer service skills!"

    Just spoke to staff that was completely rude unreasonable and unwilling to schedule my wife's…read moreappointment without us selecting an unseen Dr as our primary care provider. In all of my years as a Blue Shield patient have I been so disrespectfully treated. Horrible customer service.

    Kathy Fang, MD PhD - Kathy Fang, MD, PhD, Board Certified Dermatologist

    Kathy Fang, MD PhD

    3.3(65 reviews)
    0.0 mi

    Came to see Dr. Fang for the first time, as I had just moved to the area last year and needed a new…read moredermatologist. Found Dr. Fang's office through my network's provider search, but was a bit hesitant due to some of the negative Yelp reviews. Dr. Fang's office however was very close to where I live. And located right outside El Cerrito Plaza, just past JoAnn's, free parking is readily available in the plaza, and I just had to walk over. As it turned out, my concern was baseless, as Dr Fang was not only extremely kind, but listened and addressed all of my concerns, made recommendations and gave treatment options that I felt comfortable with, and left me feeling much more educated about my body in general. In fact, far more than my previous dermatologist, or any of my prior primary care physicians ever did, combined, regarding the same issues. So ecstatic that I was able to find such a great dermatologist nearby. And one whom I plan to continue seeing for as long as I live here!

    Unfortunately if I could give a less than zero, I would! This is for the "office manager" and not…read moreDr. Fang. Dr. Fang is a five star doctor. I have been a patient of Dr. Fang's for years. She is a wonderful and knowledgable doctor. She is always helpful and I really appreciate her calm bedside manner. She has even treated my son with patience, care and understanding of his skin issues. When I came in to the office for my appointment, there was a man behind the desk (whom I've never seen before) announcing loudly for all to hear that he is the "office manager" and spoke to the other receptionists and other patients, including elderly patients with a very rude and condescending tone! Then I called the office a month later regarding my insurance and my routine appointment. I had a question regarding treatment and I recognized the same voice that I heard when I came in for my appointment. He unfortunately was the same rude and condescending person and then he became accusatory with me over the phone. He was saying that I was asking him to change my chart, commit fraud and that I would cause my doctors' license to be revoked. AND she wouldn't be able to practice medicine! He said it again even more aggressively than the first time. WHAT?! Who says that?! Umm... I had a question about my treatment and the description of the code claims according to my visit. Including my co-pay there was an expensive $195 add-on to my invoice by the office and I didn't know what it meant. I was told to call the office for clarification by my provider and the billing department of Golden State Dermatology. I didn't think a basic conversation would turn into a hostile one, causing me to feel upset for asking legitimate questions, which is part of his job, being an "office manager." I mentioned I would try and reach out to the doctor, when he became even more defensive. I have never in my life, been spoken to in that manner by a professional doctor's office. I was in tears when I called the billing department for the third time. After almost 2 hours of dealing with this mess, they were really helpful, listened and answered all of my questions. Thank goodness! I'm having serious thoughts of moving on to a new doctor. I don't want to engage with an "office manager" that treats his fellow employees with self-entitlement and disrespecting patients by belittling them publicly or by phone.

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    Kathy Fang, MD PhD - Golden State Dermatology

    Golden State Dermatology

    Kathy Fang, MD PhD

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    Amy Nett, MD - California Center for Functional Medicine

    Amy Nett, MD - California Center for Functional Medicine

    2.8(5 reviews)
    1.1 mi

    I started seeing Amy a little over two years ago. In that time she's helped me greatly improve my…read morehealth. When I first cane to see her I was dealing with severe SIBO, fatigue, and joint pain. She helped me eliminate the SIBO within three months and since then has helped me recover my health to the point where I'm not constantly tired or in pain.

    I generally dislike leaving negative reviews and have waited about three months to write this, as I…read morewanted to see if a different approach would prove my intuition correct. I wish I would have read her other reviews, I wound't have gone with her. My experience with Dr. Nett was frustrating. Despite her claims of expertise in gut health, she seemed unable to interpret a basic GI Map. While she mentioned working with a different testing company, the two most popular gut tests on the market provide essentially the same data, yet she struggled to translate the results into a functional plan. What was most disappointing was the lack of understanding regarding the systemic manifestations of gut dysbiosis and leaky gut. I presented with well-documented systemic issues--including chronic fatigue, flu-like symptoms, and muscle pain. When I described these, she didn't seem to grasp the connection or understand the symptoms. Furthermore, when I specifically asked to work on my gut, she dismissed the idea because I wasn't experiencing localized "classic" GI symptoms like bloating or floating stools. She attempted to pivot my treatment toward mycotoxins and vagus nerve exercises. This was wild goose chase that ignored the foundational issues I talked about. I eventually sought a second opinion, finished a basic 5-R protocol with another doctor, and am now back to feeling fine. I cannot recommend Dr. Nett for those dealing with autoimmune or systemic gut-related issues. She may be helpful in other areas, but for complex gut-to-systemic health, her approach did not meet the basic clinical standard I expected.

    Huang Kun MD - internalmed - Updated May 2026

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