I was referred to Dr. Bodor by another physician for my elderly father who is on Medicare.
Before speaking to a live voice, I was a little concerned by the fact their recorded message states they want patients to reach out to their doctor via the on-line patient portal and it will take up to 48 hours to receive a call back. Between my parents and my own family, I deal with 16 different doctors and have never heard of a medical professional asking this to be the first line of communication.
At the same time I scheduled my dad's appointment, I asked to schedule an appointment for my mom. When asking for my mom's insurance, I explained that she is on Medicare/Medi-Cal and also has private pay insurance. I was told by the scheduler that they couldn't accept my mom because of the Medi-cal. I explained that all my mom's doctors outside of the Skilled Nursing Facility where my mom lives, bill Medicare first and the medicare supplement policy second.
I also told her my husband is a Health Care Administrator who deals with the Medicare/Medi-cal system and the explanation she was giving me was incorrect. She checked with another employee who also said they weren't allowed to take my mom because of the Medi-cal and they would get in trouble if they took my mom as a patient.
To make a very long story short, I contacted Medicare and Medi-cal who told me the doctor's office was incorrect. I called Dr. Bodor's office to inform them and after being on hold for 4 minutes, hung up.
My husband called the doctor's office and left a message. No one ever called him back.
Subsequently, I found a doctor at Sutter who also told me Dr. Bodor's office was incorrect. He is taking my mom as a new patient.
Having been given incorrect information, no return phone call and my initial concern, I decided I didn't want to take a chance on taking my dad to Dr. Bodor and would take him to my mom's new doctor.
I contacted Dr. Bodor's office to cancel my dad's appointment and told the person who answered the phone that I was cancelling my dad's appointment because of the misinformation given to me about my mom and also for the lack of a return phone call. There were no apologies given.
While I believe Dr. Bodor is a good doctor, her staff leaves a lot to be desired. Having managed my dad's business for the past 30 years, I know staff can make or break a business and are often the face of the business owner. If I was already having issues before stepping into the door with my dad, what was coming down the line? I didn't want to take chances. read more