Dr. Ross is the finest physician of whom I've been a patient. He's been my doctor since the early 90's. He is patient, sympathetic, empathetic, extremely knowledgeable, caring, and highly skilled. Moreover, he employs a terrific sense of humor and is extremely articulate. He can be extremely succinct in explaining medical terms, conditions, diagnosis, prognosis, etc. to the lay person. Not once has his insights or advice been off the mark...not once ! The quality of his expertise and care are above 5-stars and he is terrific at following through. Dr. Ross employs a supremely efficient and experienced office staff; all of whom are truly on the ball. HIGHLY RECOMMENDED ! read more

Andrew J Ross, MD - this is me - Internal Medicine Near Me - Berkeley, California

Went for a check up this morning. Appt was at 10:30. At 11:45am I was still waiting to be seen. This is a trend with Dr Ross. It would be less annoying if he was a great doctor but he's not so I'll be looking for a new PD. read more

Understand, as a PCP MD he's top gun, but as a communicator who responds to messages and queries posted by his patients, he's terrible. When I first started with Andy several decades ago, he was easy to contact. I had his email address. I simply put "Confidential" into the Subject line, and whatever I sent him was passed on directly to him by his office staff. Then he went to the MyChart portal. No more email, but MyChart gave me "Messages" to message him. It was a bit convoluted, but manageable. But then, just recently the MyChart provider was changed and with that change Andy was no longer a "recipient" of portal messages from me. So no more messages of any kind. I was forced to call his office by phone and try to contact the MD that way. Total failure. I have an urgent need (another doctor's orders) to change a prescription. So I called Wednesday, July 3rd, and told the office that I need to talk to Andy to change a prescription. They said I'd get "a call back." The staff failed to offer that Andy had taken Wednesday off; so the call back would not be that day and the following day was July 4. Not then either. Meanwhile the med that I need to change is still contributing to my current medical condition. I can't just quit it, because it does some good for another condition, it's the counter indications that are harmful to me. I called again today, Friday, July 5th, to find out why I hadn't gotten the promised call back. That's when they told me Andy had had Wednesday off and they reminded me that July 4th was a holiday. The time today is 1730, July 5th, and still no call back from Dr. Ross or his office. Andy just called at 1830. We had a good discussion about the ordered change in prescription...he disagreed with it. He's good at meds; so I'll be going with his suggestion and stop taking the med he says. However he confessed that he was the one who stopped patients from using the Messages feature in MyChart...claimed he was burning out. It's clear he doesn't get it, patients have to have easy access to their PCP. Otherwise, we don't feel secure in our medical care. I've begun looking for another PCP to care for my medical needs, one who prides themselves for keeping an open channel of communications with their patients. read more

The office staff is the worst I've ever had to deal with. Trying to leave critical message for the doctor was impossible. I left three messages for my doctor and told the office staff the messages were critical. Not one of those messages made it through to my doctor. I called and left a message for Dr. Ross to contact me to discuss the problems That was never accomplished because the office staff refuses to leave my message for Dr. Ross. Wait time to even leave a message was impossible because the office staff claims they have 11 lines and only one person to answer. Awful office management. I would never recommend this medical practice if you want good and normal service. Try calling yourself and see how long you have to wait just to get through the someone. read more

I've been with Dr. Ross for over 20 years. The majority of his staff have been with him that long as well, which is always a good sign. I'll never have another primary care as long as Dr. Ross is around. read more

I've been seeing Doctor Ross for several years now, and highly recommend him as a Primary Care Physician. He helped diagnose a condition that was missed by other doctors, and his treatment and advice has always been incredibly accurate. Beyond that, he seems to really care and take time to listen to his patients. read more

I have now left the practice, along with my husband and kids. Dr. Ross is fine but we need an office staff that runs differently - to each their own! We hope Dr. Ross finds continuous success and fulfillment. read more

After being a patient of the Berkeley Primary Care group for 50 years (I was in my early 20s when I began seeing Dr. Gordon Benner (excellent Dr.!), and then Dr. Charles McLaughlin (when Dr. Benner retired) I was hoping to stay with the physician who took over the practice, Dr. Andrew Ross. Not only would Dr. Ross not extend previous prescriptions Dr. McLaughlin had written, his office informed me that because I have Medicare (and pay $800+ a month for very good supplemental coverage!) he would not take me as a patient because my supplemental insurance is a PPO, not an HMO. The office staff member who dealt with me on the phone was beyond rude and indifferent. And, now the phone for Berkeley Primary Care has been disconnected without any forwarding guidance. Being "of a certain age" and searching for a new primary care physician is not for the faint of heart! read more

Although Dr. Ross might be a good physician, his Practice Manager/Receptionist needs customer service training. I had an upper respiratory tract infection, and was breathing heavily when I spoke. She decided that I had an attitude because I was breathing heavily. Hello... I'm sick! Do not waste your time with this ignorant, uneducated staff. read more

After reading the quite discordant reviews I wanted to put in my two cents. I was Dr. Ross' patient for 15 years before I had to change PCP physicians because of a diagnosis and needing to change insurance carriers. I always found him to be caring, smart, and dedicated. In fact now that I have switched to Medicare I am switching back to him after a seven year absence and after two absolutely horrible PCP doctors. One seemed only focused on insurance fraud and booking me every three weeks for no reason. The other was so anti-pill he thought everything could be controlled by diet and exercise including my high blood pressure, which it can't and my last interaction with him was when all I needed was a referral requested by my oncologist for someone to give me some injections which ended up with this Dr yelling at me on the phone because he couldn't even do that. I can put up with a little inefficiency from office staff to see an MD like Dr. Ross rather than deal with useless MDs like those. I've never had any of these insurance or billing issues with Dr. Ross, so I can't speak to that but I would agree the office help and those who answer the phones (when they do) definitely leave room for improvement. Perhaps the most obvious compliment I can give him is that even after my diagnosis and leaving his practice, he would call to see how I was doing. Who does that? (this text is for Yelp staff upon review - other reviewers have mentioned an "online portal thing" or email but I have searched high and low and can't find it on your site or on google search. can you post that information?) read more

Dr. Ross is a good human who genuinely cares about your well being and happens to be a great physician. I have been seeing him for 15 years and feel that he provides great care with sound clinical judgement. Not to mention, he's got a great sense of humor which always helps me relax! I would absolutely recommend him. read more

I can't believe Dr. Ross hasn't had any Yelps yet... he made Oakland Magazine's list of East Bay's Best Doctors in the general internist category. As I'm feeling hale and hearty these days, I'll give him some cred. I switched to Dr. Ross years ago, after finding my last primary physician fairly competent but excessively aloof, and with a terrible staff. Dr. Ross is, if I may use an old-fashioned term, a hoot. When I mentioned some recurring aches probably due to martial arts, he advised me to take yoga and immediately sunk into some one-legged tree posture. And stayed there. He has that irreverent, upfront New Jersey attitude (in giving a referral, he described the dermatologist as "Dreamy"--and this was before the days of "Grey's Anatomy"). As for patient interactions, he won't accept any self-blame (as female patients may be wont to do), always listens, and never makes a visit feel rushed. Get sick, go to Dr. Ross. Stay well thanks to Dr. Ross. And yeah, I'm thinking about taking yoga. read more

I've been going to Dr Ross for over 25 years and having always found him to be an amazingly knowledgeable and caring doctor!

Dr. Ross is a great doctor; he cured my friend's brother's cancer (my friend's brother had been complaining to his Kaiser doctors about "painful itchiness" all over his body. The Kaiser doctors suggested he change his soap/laundry detergent, etc..., to no avail). Finally he switched to Dr. Ross. On his first visit, Dr. Ross gave him a physical exam, found a lump in his chest, and ordered X-Rays. Now, 10 years later, my friend's brother is cancer-free. He's the best doctor I know. read more

Went in for my first in person check up since way before the pandemic yesterday. It's been many years since I had such a great experience with my primary care doctor! Dr. Ross has only been my doctor for a year or 2, and most of that time has been during the pandemic, so we were not well acquainted. I found him to be very warm and friendly and he made me comfortable with his sense of humor and his generally open and caring attitude toward me. He spent a lot of time addressing all of my concerns, gave me lots of useful information, and was nice enough to print out his appointment summary for me to take with me to refer to later. I'm really glad he's my doctor. read more

I'm a relatively new patient of Dr. Ross's and have found him thorough and swift to refer me for X-rays and/or specialists when needed. I came to him because I needed a new internist (mine had retired) and my husband has been seeing him for several years and loves him. I had (and still have) an unexplainable breath-taking pain in my upper left back - he immediately referred me for an X-ray to rule out lung cancer (which I'd not even thought of), then to a physiatrist for further assessment who after an MRI sent me for PT treatment etc. but that's another story. As often mentioned he's funny, caring, very transparent and kind. At my last visit he even looked up a site on the internet to find a hugely expensive dx I'm on at almost 1/2 price (it's called BLINK HEALTH). Curious about the email charges mentioned below, I haven't had a billing cycle since I consulted Andy by email so don't know, but I do know that if you were seeing a lawyer, you'd be billed whatever fraction of the several hundred dollars an hour they charge for any, and I mean any, response to you or effort on your behalf - so don't quite get the beef. I do think that who ever your doc is, if you have a concern or feel you need further exams you must advocate for yourself - thinking about the patient below who felt that her ovarian cancer sx were not adequately explored. read more

Dr. Ross ROCKS! I finally found a doctor who listens, trusts on my report -don't you hate when you tell your doctor how you're feeling and they shake their head like you are making it up and it is not possible you are feeling that!?!?!- and CARES! I went to my physical after years of not having insurance and not having any real health care, he ordered extensive blood work - with a copy sent to me for my own records! - and after listening to me and how I've been the last years he ordered an ultrasound to make sure we were no missing anything. His secretary called me soon after that to let me know everything was OK with my blood work and he personally took the time to call when the ultrasound results arrived so I wouldn't be worried wondering how they came... wow! I locked out picking my doctor! =) read more

In short and without doubt, "Dr. Andy" is by far the finest MD I have ever had in my life. Not only a brilliant physician, I find him extremely compassionate, an exceptional communicator and great listener ,while at the same time extremely funny and light- hearted. And most importantly, both he and his staff are excellent on follow-up phone calls and admin responsibilities. He is one doc that when he says he will call you he will call, and he always returns my calls. While I Kaiser is got used to their "15 minute" annual physicals. I was amazed when I had my first complete annual physical with Dr. Ross-he went from head to toe taking the all the time required for a complete and through physical. (In the 5 years I have been seeing Dr Ross I have never felt rushed out of his office.) If you want to see a great film of caring MD's see either "The Last Angry Man" (Paul Muni 1959) or Patch Adams (1998). If you want the real deal-- see Dr. Andy. read more

Dr. Ross is personable and amusing. BUT. I went to him and complained about my high heart rate at the gym. He never even asked me how high, said that it was because I was out of shape. He received lab tests showing that my thyroid stimulating hormone (TSH) was abnormally low and did nothing. I eventually figured out from a scientific meeting that this TSH level meant that I was hyperthyroid, and I turned out to have the autoimmune disorder Graves' disease, which was causing the high heart rate and the low TSH. Once it was treated, my TSH level and my heart rate at the gym became normal. He completely ignored the obvious TSH problem and never even asked me about my heart rate. A close relative of mine also went to Dr. Ross and developed persistent and disturbing itching all over. Dr Ross sent the relative to numerous dermatologists over a 6-month period. Itching is also a sign of liver disease, which it took Dr. Ross months to notice. My relative turned out to have liver cancer. Dr. Ross said that the tumor could just be cut out, but in fact it was inoperable and my relative lived for only a few years after that. My advice is go to him if you want someone cheery, amusing and friendly, but better Google your own symptoms if you want a diagnosis. read more

Really like Andy Ross--been a patient for over 10 years as has my wife. Truly think he is a good doc who cares about his patients. But I have had HUGE difficulty--more than once--getting prescription referrals from his office. And no one ever answers his phone. I end up leaving messages. Irritating. read more

Hey I found my doctor here and he's great! Nice young guy funny and personable. I have only seen him once but he is super great about responding to emails and such, especially through his online portal thing. read more

Dr. Ross is a problem solver. He listens well and gives very practical advice and solutions. When I visit I feel like I'm tackling each of my health problems in an ordered list. He has a lot of experience and knows how to use it with confidence, but takes what you think into consideration. He also has a sense of humor and can probably have a good conversation with anyone. I haven't had a regular doctor in a number of years, but I'm back in the habit after meeting Dr. Ross. read more

Dr. Andrew Ross is an amazing doctor, he cares, listens carefully, diagnose, and then tells in plain language whats wrong and how we cure it. He has been my doctor over 20 years and even at times my insurance was not accepted at his office, I still had to see him. He is worth it. I trust him and his knowledge and very thankful that he is my doctor. read more

I took my 88 year old Mother in establish "New Patient" status. She is now staying with me since CoVid, I couldn't send her back to Michigan. We saw Dr. Ross's Nurse Practitioner, Smith. He checked my Mom over, ordered labs and was billed $430. We came back for our lab results, a scheduled visit and was given a "wellness test" (basically a Dementia test), we weren't asked if we would like it, we weren't told, they just did it and they billed Medicare $300. In fact they informed us it was required which is not true. I am appalled at this unprofessional Gouging. I plan on writing the Medical Board. read more

This is the greediest doctor every went to. I used to be his patient until he charged me for a simple phone call. All my other doctors would never charge for that service. Then he reported me to a collection agency for a dispute over $19. This doctor is more concerned with $$$ than treating patients. read more

After 7 years being a patient of Dr. Ross I have made room for an opening . I was struck down with ovarian cancer stage 4 developed under his care due to sloppiness and sheer oversight of Dr. Ross, whom I entrusted my health. I would seriously consider committing myself to him unless you want to experience a 50-something year old physician whose casual and confident manner is a cover for extreme negligence! In fact, more patients should consider leaving him for fear serious medical issue are overlooked and leave the patient in crisis, as is was happened to me. There is no history of cancer in my family. My background is one of vitality, daily exercise -hiking and 5 days a week swimming, happiness, superb nutrition, family and professional fulfillment. Mid 2013, I visited his associate Dr. DeMott (Dr. Ross was on vacation), complaining of an uncomfortable bloating and larger belly than normal. She suggested a pap smear.... ! Dr Moitt knew I was very concerned and I would have thought Dr. Ross would follow up on me; however, no action was taken on his part. Dr. Ross missed the opportunity to refer me at least at that time to a gynecologist. My cancer might have been discovered earlier and spreading would have been avoided. November 2013 I visited Dr. Ross again, complaining of swelling and bloating in my abdomen. His comment: -I am a the picture of health, that my blood tests were "wonderful" and that at my age I might be lactose intolerant, and I should return in 8 days after avoiding milk, yogurt, cheese, etc. At the follow-up visit with no sign of improvement, he looked at me with a charming smile, and re-affirmed me that I am healthy. At that point I felt something terrible happening in me. Giving birth to four sons 45 years ago, I prided myself in always being slim. My condition was very alarming to me. After waiting one hour seeing him for a follow-up visit, -talking without resolution. I am not hypochondriac, however, at that time demanded an ultra-sound. The result came quickly -sure enough a large mass was detected. He immediately referred me to a surgeon and I have never heard from Dr. Ross since. I'm sure he was very shocked by overseeing something that was clearly life threatening. An 8 lb. malignant tumor was removed. I've endured 7 rounds of chemotherapy with more to come. Now, I do not want to be silent and I have to speak up. My oncologist marvels my strength and health while I am recovering from a massive surgery. Each visit she called me her A+ patient. I attribute this to her attentiveness, and my healthy life style. My family and I especially wonder in sadness if my cancer would have developed to Stage 4, if Dr. Ross had taken my first complains seriously. In Dr. Ross' you will find a funny and nice doctor. However, prepare yourself, ---study medicine- and question his judgment about anything related to your personal health. I found his lack of professional expertise and sincerity is largely compensated by charm, jokes and funniness. Ursula F. read more

Dr. Andrew Ross is an extremely knowledgable, personable care taker. I have been under the care of Dr. Ross since the mid 1990s. He has supported me through a number of medical issues, pointed me in the direction of other care providers where it met up against the boundaries of his expertise (surgeons), and has never failed to make me smile. I deeply appreciate his medical opinions and his humble approach to sticky problems. At my last visit, I commented to Dr. Ross about his courteous and professional front office staff. I moved from Oakland to San Francisco in 2012 and make the trip to maintain my relationship with Dr. Ross. read more

Dr. Ross is the absolute best! He is extremely knowledgable, caring and attentive. He gives each of his patients his full attention; he is efficient and has a world class bedside manner. He also is a master sleuth; if there is something wrong, but not obvious, he investigates every possibility until he solves the puzzle. Those of us who rare his patients are indeed lucky. Jan Gunn read more

5 stars for Andrew Ross, he is incredibly knowledgeable and polite and definitely cares. Sometimes there's a bit of a wait, but it's only because he's extremely thorough when talking to patients especially when they have a serious issue. read more

I was lucky enough to start seeing Dr. Ross 15 years ago--back when he had a new practice and was open to new patients. His office staff has come a long way. There were definitely operational glitches back in the day, but Dr. Ross himself has always been an absolutely terrific doctor, so my husband and I even choose our health insurance based on whether or not Dr. Ross is covered in the plan. Really glad to have found him! read more

Andy is rock solid. Great MD. I have been seeing Andy for some time now and can't imagine another doc. He is not bullet proof who is,however, I know he always has my best interest at heart. Anyone who questions Andy's being a MD should find another doctor who works best for them read more

Dr. Andy (Ross) is my favorite MD I have ever had. He is a great listener, and amazing teacher, advocate, and as a fellow physician - role model. I couldn't be happier to have found him and highly recommend his care. read more

Dr. Andy is the best.He's one of the few doctors left who actually cares about what he's doing for you and about who he refers you to if you need a specialist. If Bedside Manor was a sport, he would have a gold medal! Love you Dr. Andy! read more

I definitely recommend Dr. Ross. My mom and I have been going there for years. He truly listens and makes sure you are well taken care of!

After five years at Kaiser where we got a ridiculous run-around from their orthopedic team that kept telling my husband to "work out more often" when he was in pain w advanced osteo arthritis that was bone on bone. Fortunately, we were able to return to Dr Ross who immediately saw that my husband desperately needed surgery and got us to the best guy at Stanford, with great results. He is a good listener which is not all that easy to find but so important. He does not over-prescribe the meds but does run tests if anything seems fishy - and he asks about your diet, your sleep, your life - He looks at the whole person and not just the acute illness. I was in w a bad flu and had one of his 100 yr old patients stand up to give me her seat !! She had nothing hut good things to say about Dr Ross - and the benefits of fish oil and yoga ! read more

I agree. He is one of those rare doctors who is in it for the practice of healing. He will truly cut through all the hype to take care of you. A gem of a person. Mind you he cuts through all the BS, so you better be honest with him! read more

Dr. Ross is by far the best general practitioner I have encountered through the years. Knowledge, caring, compassionate, thorough, patience.....and a great sense of humor! Both my husband and I switched from our regular doctor whom treated us less than a number!!! We are grateful to find a wonderful doctor like Dr. Andrew Ross. Thank you! read more

I left 3 messages within a week. Never got a call back. This doctor came highly recommended by another patient. Too bad the office staff could not take the time to call me back. I actually went to the office in person to make an appointment and was told the doctor was not taking new patients. Could you have at least had the courtesy to return one of my 3 phone calls and let me know that? Rude and incompetent. Sad that this is the only impression I have. read more

I have some concerns about Dr. Ross. He is a very nice guy and I think he really cares about his patients. But he seems to avoid physical examinations more than other doctors do (I noticed that myself and was surprised, and my neighbor who also goes to Dr Ross commented how "doctors here" don't seem to do the kind of physical exams that the neighbor was used to elsewhere.) Dr Ross w'll joke, do yoga postures and tell you about his own experiences. But in my family he missed at least two serious real diagnoses that he should have been able to pick up. So, a nice guy, fine doctor if there isn't much wrong with you, go take a yoga class with him, but I would be cautious about the medical care he provides. The office staff is fine in my experience. read more

According to family mythology, we joined a medical group through our insurance and were referred to Dr. Ross because he was the new guy and had room for new patients. We like to say we were his very first patients when he joined the group. This more than likely is not true, but over the years it's become part of the fabric of our family history. But, whatever. Doctor Andy has been our family GP since forever. He has an uncanny ability to get straight the problem and provide solutions no matter how much hemming and hawing we do, or how confused we are about whatever symptoms we are experiencing. His friendly and efficient staff even know who we are despite the millions of faces and names they must see through the days and years. His referrals are always spot-on. DR. ANDY IS THE BEST. We always look forward to seeing him because he seems like an old friend (who knows...stuff about you). 5 Stars. Boom. read more