Dr. Kun Huang is our Family Dr. for over 5 years she is very kind nice I be doing annual…read morephysical and lab works all office staffs are all professional and friendly and DR. Huang she's great with referrals and aways co-operation if you like your own specialists and she speak Chinese make us more understanding what is is wrong with us thank you Dr. Huang

My parents' and currently my own PCP. My parents need a doctor fluent in Cantonese so Dr. Kun Huang…read morewas perfect. She's also great with referrals always trying to find my parents specialists that also speak Chinese. For my own appointments she's attentive and takes time to explain and answer my questions. Staff are also friendly and responsive.

Dr Karon is thorough. I've had numerous visits. I am happy with him…read more not sure what else to say but I needed more characters.

I only met with Dr. Karon a couple of times - he was always very pleasant. I just received a letter…read moreinforming me that he is no longer with Sutter. Sad to hear this!

This is a review of the office staff, particularly the lead receptionist--one of the rudest and…read moremost unprofessional staff members I have ever encountered. For two years, I have tried to schedule an appointment with my doctor, but every time I call, she abruptly tells me the earliest date is four to five months away. When I explained my urgent need, she became defensive, told me to find another doctor, and hung up--something she has also done to other patients. Her behavior has repeatedly prevented me from seeing my doctor, as she shows no willingness to accommodate earlier appointments. This receptionist not only lacks basic manners and empathy but also displays a combative attitude and poor interpersonal skills, making her unfit for a role requiring patient care and respect. I am not alone in this experience--multiple Yelp reviews report similar incidents. Below is a summary of eight reviewers' comments showing how this one receptionist has damaged the clinic's reputation in the East Bay community. Unfortunately I had to change my Doctor whom I liked very much. Here are some highlights from reviews posted on this Yelp page: Kenneth O. "Just spoke to staff that was completely rude unreasonable and unwilling to schedule my wife's appointment " " In all of my years as a Blue Shield patient have I been so disrespectfully treated" "Horrible customer service" Topden T., "Rude as others have reported before me, she immediately started scolding me. " "She blamed me for rescheduling appointments with Dr. Robinson." "hung up without trying to resolve the issue " "As others before me have warned: this place is shady, unsanitary, crowded, claustrophobic, and their interactions with new patients are based on lying and cheating." "one of the worst experiences with medical providers I've had in my life." "their interactions with new patients are based on lying and cheating" Xuxu A. "The billing clerk (Her name is May )is extremely rude and arrogant, she was yelling at me over the phone" "If you are a patient, please read my horrible experience. Don't waste your time and money on this place!!!!You will be treated poorly and rudely" "After that, endless mails and rude phone calls have never ended." "After this conversation, I understood where May's rudeness come from? When your doctor doesn't care about their patient, the quality of their job, how can a clerk care?" " So far, I didn't hear any apologies for their poor management and rude attitude. "What a drama and shady place! " Margaret c. I would clarify every time the type of visit and code you are getting from this shady office clerk. Jackson H "The conversation went exactly as other reviewers experienced - unprofessional, rude, combative. " "she has not felt more bullied and humiliated by a service provider" Jimpers N. "Astoundingly rude and ignorant receptionist" "Hung up on me as I was trying to figure out insurance information. Hung up again on my insurance provider as they were trying to communicate" H Takehiro S. "horrible, horrible, horrible" Cassey H. "The office deserve zero stars. Very inefficient, rude and stupid receptionist" "This scum of a receptionist suddenly said this wasn't working out and abruptly hung up on my face! " " That stupid receptionist has no customer service skills and who is she to decide the call is not working out?! she is suppose to help and figure things out not hang up! I don't know how scum like her keep their job having 0 customer service skills!"

Just spoke to staff that was completely rude unreasonable and unwilling to schedule my wife's…read moreappointment without us selecting an unseen Dr as our primary care provider. In all of my years as a Blue Shield patient have I been so disrespectfully treated. Horrible customer service.

Came here recently due to an issue I was experiencing with my ears. I had called in originally to…read moresee if they were able to fit me in for a last min appointment, and thankfully they had a physician's assistant who was able to see me the next day. I had changed insurance due to a recent job change, so I was a bit apprehensive going to a different health care professional from my former primary care physician. But thankfully the process was pretty smooth. After having completed the extensive line of questioning posed to me during the initial phone appointment, they gave me a few pages to read and sign when I first arrived and I was good to go in fairly short order. They have a security guard in the front who asks you the standard COVID questions and has you use hand sanitizer, but I was a bit surprised there were not acrylic barriers protecting the receptionists and nurses behind the desk from incoming patients. Everyone I encountered during my visit was very friendly, and the PA took his time to listen to my concerns and addressed them accordingly. Parking is readily available for free in the lot outside. And overall the area felt pretty safe, clean, and spacious.

I had a new patient appointment with Dr. Wallace at this clinic. San Pablo Rd (the main road…read moreleading to this clinic) was closed in one direction for over 10 min. so I was stuck. I called the Sutter number listed for this location from my car to let them know what was happening and they told me they'll let the office know and no problem. Sutter has a 15-min late policy which allows them to cancel your appointment if you're late. I walked in 14 minutes into my appointment time. After checking in and waiting to see the doctor, I was told that Dr.Wallace decided to cancel my appointment. I was shocked! I asked to speak to Dr. Wallace, but I was told she needed to leave early that day and was filling out paperwork. I waited to speak to the clinic manager and complained that my appointment should not be cancelled because a doctor wants to leave early on a Friday afternoon and that I was not technically late. She explained that I was late, because the checking in process took about 2-3 minutes. I had a time sensitive medical reason why I needed to see a PCP and waited weeks for that appointment. I was crying uncontrollably in the lobby and requested again to just speak to the doctor briefly, but she refused and did not care. It is a terrible feeling to deal with a medical problem and feel that no one is willing to help you. I cannot imagine that a doctor who treats any of her patients in this careless way can be an effective or empathetic caretaker. Obviously this clinic is pretty bad also from all the 1-star reviews.

My mother has high blood pressure for a couple of years and she was on and off medications. Her…read moreheart started to show symptoms recently but she still refuse to take medications. She had the belief that her high blood pressure could be controlled just by changing life style. I couldn't convince her to take medications. One day her heart rate dropped to 38 per minutes so I made a n appointment with Dr. Lee. After knowing my mother's heath history, Dr. Lee was really concerned about her health. He was very patient and caring. He answered all my mother's questions and concerns about high blood pressure and medication. He is clearly very knowledgable about cardiovascular diseases. My mother finally got a better picture of her health situation and decided to take high blood pressure medications from now on. I highly recommend Dr. Lee to anyone who's seeking a good primary care physician.

Office is really old and needs a serious update. The red head is very unprofessional. They make…read moremistakes and don't own it. They get an attitude and role their eyes. The admin staff is not very helpful at all. I do not recommend going here. Sutter should not refer patients here. Had a terrible experience.

I called to make an appointment, but the receptionist was unhelpful and unsure if the office…read moreaccepted new patients. I promptly hung up to avoid wasting time and potential paperwork complications, as her attitude and unclear communication were apparent.

Dr. London's a great general practitioner, who seems to care deeply for his patients' well-being…read more The OneMedical office is run smoothly by courteous and professional staff. Even as I live in San Jose now, because of this competence I willingly drive up to Berkeley to see Dr. London.

Partnering with a new doc can be intimidating but I had a great first meeting with Dr London today…read more I get the impression that he is genuinely concerned about the health of his patients and thorough in his exams. He's friendly and easy to talk to. I did not feel rushed and he took time asking lots of questions about my health history. I came in for some cold symptoms and he took the time analyze my health history and suggest an additional test to rule out any escalation in my heart condition and talked to me about the results immediately. All of this is exactly what you should expect from a great doctor. What a relief to have found one in Berkeley. Also, re One Medical, this is my first experience...I love that I was able to schedule online and everything was on time and everyone in the practice seemed sensitive to my schedule and so friendly.

if I could give zero stars I would. No bedside manner, could've cared less about my situation and…read moreafter waiting for her for over 55 minutes in the exam room not counting 1 hour in the waiting room-she was finished with me in less than 10 minutes.

Good, thorough exam. She always has a pleasant manner, and a Harvard Grad to boot. PleasNt…read moreoffice and staff.

I was thoroughly pleased with my experience with Dr. Simon for two years, and happy that I had…read morefound such a good doctor. The only thing that I didn't like was that she retired in 2022.

I had been a patient of Dr. Simon until my employer increased the health insurance premium that i…read morehad to change providers. I was terribly sad to leave such a caring, thorough and knowledgeable Doctor. Dr. Simon really got to know my history; took the time to listen to my concerns. I truly felt she went beyond most. Hoping negotiations with health care improve and the costs are manageable so I can be her patient again.