This is a review of the office staff, particularly the lead receptionist--one of the rudest and…read moremost unprofessional staff members I have ever encountered. For two years, I have tried to schedule an appointment with my doctor, but every time I call, she abruptly tells me the earliest date is four to five months away. When I explained my urgent need, she became defensive, told me to find another doctor, and hung up--something she has also done to other patients. Her behavior has repeatedly prevented me from seeing my doctor, as she shows no willingness to accommodate earlier appointments. This receptionist not only lacks basic manners and empathy but also displays a combative attitude and poor interpersonal skills, making her unfit for a role requiring patient care and respect. I am not alone in this experience--multiple Yelp reviews report similar incidents. Below is a summary of eight reviewers' comments showing how this one receptionist has damaged the clinic's reputation in the East Bay community. Unfortunately I had to change my Doctor whom I liked very much. Here are some highlights from reviews posted on this Yelp page: Kenneth O. "Just spoke to staff that was completely rude unreasonable and unwilling to schedule my wife's appointment " " In all of my years as a Blue Shield patient have I been so disrespectfully treated" "Horrible customer service" Topden T., "Rude as others have reported before me, she immediately started scolding me. " "She blamed me for rescheduling appointments with Dr. Robinson." "hung up without trying to resolve the issue " "As others before me have warned: this place is shady, unsanitary, crowded, claustrophobic, and their interactions with new patients are based on lying and cheating." "one of the worst experiences with medical providers I've had in my life." "their interactions with new patients are based on lying and cheating" Xuxu A. "The billing clerk (Her name is May )is extremely rude and arrogant, she was yelling at me over the phone" "If you are a patient, please read my horrible experience. Don't waste your time and money on this place!!!!You will be treated poorly and rudely" "After that, endless mails and rude phone calls have never ended." "After this conversation, I understood where May's rudeness come from? When your doctor doesn't care about their patient, the quality of their job, how can a clerk care?" " So far, I didn't hear any apologies for their poor management and rude attitude. "What a drama and shady place! " Margaret c. I would clarify every time the type of visit and code you are getting from this shady office clerk. Jackson H "The conversation went exactly as other reviewers experienced - unprofessional, rude, combative. " "she has not felt more bullied and humiliated by a service provider" Jimpers N. "Astoundingly rude and ignorant receptionist" "Hung up on me as I was trying to figure out insurance information. Hung up again on my insurance provider as they were trying to communicate" H Takehiro S. "horrible, horrible, horrible" Cassey H. "The office deserve zero stars. Very inefficient, rude and stupid receptionist" "This scum of a receptionist suddenly said this wasn't working out and abruptly hung up on my face! " " That stupid receptionist has no customer service skills and who is she to decide the call is not working out?! she is suppose to help and figure things out not hang up! I don't know how scum like her keep their job having 0 customer service skills!"

Just spoke to staff that was completely rude unreasonable and unwilling to schedule my wife's…read moreappointment without us selecting an unseen Dr as our primary care provider. In all of my years as a Blue Shield patient have I been so disrespectfully treated. Horrible customer service.

Nina Birnbaum is an outstanding person? And an outstanding doctor!…read more I made an instant connection with her the first time I met her: she is an excellent listener, asks very good questions, is well-connected, and a superior team-builder. When I came to her I had just finished up with several bouts of pancreatitis - very painful. Three doctors before her had left medical practice during a period of intense change for physicians. I asked her to promise me she would not leave; a rediculous thing to ask but just to say how scared and desperate I felt. I am now older and need more specialists, but she has been with me to help build that team. She is incredibly smart and has diagnosed a number of my situations just by listening to my descriptions (and then getting confirmation). She is kind... so kind. And she tells the truth. I am not afraid of dying, but I really don't like loss of control. Which means having a doctor who is honest with me and treats me like a partner in addressing my medical concerns. I hope Nina will remain my doctor for the rest of my lifetime...

Where did Dr. Birnbaum go? I kept my insurance just for her but found out she's not at Sutter as of…read morelast week. Anyone know?

Dr. Ross is the finest physician of whom I've been a patient. He's been my doctor since the early…read more90's. He is patient, sympathetic, empathetic, extremely knowledgeable, caring, and highly skilled. Moreover, he employs a terrific sense of humor and is extremely articulate. He can be extremely succinct in explaining medical terms, conditions, diagnosis, prognosis, etc. to the lay person. Not once has his insights or advice been off the mark...not once ! The quality of his expertise and care are above 5-stars and he is terrific at following through. Dr. Ross employs a supremely efficient and experienced office staff; all of whom are truly on the ball. HIGHLY RECOMMENDED !

Went for a check up this morning. Appt was at 10:30. At 11:45am I was still waiting to be seen…read more This is a trend with Dr Ross. It would be less annoying if he was a great doctor but he's not so I'll be looking for a new PD.

Dr Karon is thorough. I've had numerous visits. I am happy with him…read more not sure what else to say but I needed more characters.

I only met with Dr. Karon a couple of times - he was always very pleasant. I just received a letter…read moreinforming me that he is no longer with Sutter. Sad to hear this!

Dr. Bodor is professional and knowledgeable. She is efficient and helpful at referrals to…read morespecialists.

The issue is not Dr. Bodor, it is the staff and the office's new business model. I have been a…read morepatient of Dr. Bodor's since shortly after the pandemic. I appreciated everything about my interactions with her. Back then, she actually responded to most of the messages I sent through the MyChart portal. I could also, typically, get a live person on the phone. Or if I left a message, I could get a relatively prompt reply. I re-initiated care after a year or two and things have changed drastically. Dr. Bodor no longer responds to messages, the staff do that. And when they respond their replies are terse and usually don't address the matter your trying to resolve. Recently, Dr. Bodor referred me to specialists and when I went into the portal to check updates about my referrals, the messages were completely unhelpful. The messages said: "Complete as directed by your provider...Contact your organization for instructions on how to complete this test or procedure." So I tried to send a message for clarification and I was unable to send a message from MyChart. It was only after several failed attempts that I learned Dr. Bodor's office had transitioned to a different patient portal. There was ZERO notification of this. So I called the office to get clarification. The woman who I spoke with told me to make an appointment with the specialists and provide this information to the office so they could add it to the referrals. I did that. Over a week ago, I sent a message (through the new portal) with the appointment and doctor information, and I left a voicemail. I still haven't gotten a response. I have an appointment with one of the specialists tomorrow and still haven't received confirmation from Dr. Bodor's office that they have received the information I provided and that I am all set to keep the appointment. Do I cancel it? Do I go and risk wasting my time all to find out they don't have my referral? When you are unwell and you just want to get better, you should not have to worry about any of this. With all of the healthcare options available these days, you would think physicians' offices would strive to support patients in need of their care. But no. This abysmal conduct is unacceptable. Open enrollment is coming in the fall. I am searching for a new doctor.

Love Dr. Asunción. Very professional, listens to you, And is…read morecaring. I would highly recommend him to others seeking a new Primary Physician.

Immanuel A. Asuncion is my GP for 5 years. He has been a very competent doctor but lately I have…read morehad issues with scheduling an appointment.

I had one bad experience with Leah during a visit and a pap smear. She did not explain the…read moreprocedure beforehand and it was way more uncomfortable than prior exams of the same kind that I've had. I felt like she did not think of me as a patient worth being careful with. Additionally, she asked me if I had considered a specific type of treatment that I had already told her I had considered and opted against it. If you're a woman or are overweight I would steer clear of Leah.

Dr. Spieler is a competent and caring physician…read more During my appointment she listened to my concerns and treated me with respect. She was clear and careful in describing her diagnosis and the follow-up steps it entailed. Finally, she went above and beyond in promptly responding to my emails. I would recommend Dr. Spieler as a primary care provider.

I saw Dr. Su for a lung infection. He was thorough, professional, and patient with my questions.read more

I went to Dr Su because of an event of very high blood pressure which was well documented in the…read moreSutter Medical Record during my recent rheumatology exam. Dr Su was actually viewing my chart during our visit. It was documented 3 different times same day by rheumatology that my blood pressure exceeded 150 which is why I was referred to my primary, Dr Su. I also told Dr Su that I followed up at home with my own blood pressure check 3 different times hoping maybe my pressure came down. It did not. Dr Su replied "Maybe your blood pressure cuff at home wasn't working right". I also explained to him that my increased blood pressure spike might be caused by 2 new necessary medications (prednisone and tocilizumab). Dr. Su was dismissive, argumentative, bullying, and frankly appeared very angry at me. He clearly did not want my opinion or to include me in my care plan. I reminded him that am a 75 yr old woman who has been managing her genetic high blood pressure for 45 yrs without incident of heart attack or stroke. He finally agreed to increase my lisinopril from 10 mg to 20 but then forgot to write the order. I had to call his office next day to remind him. Very poor care!!!!!! I hope he does not retaliate.