Yep, I gave this place 5 stars 4 years ago, but I'm updating my review due to my most recent…read moreinteractions. We recently needed troubleshooting for our home theater system and my husband made numerous attempts to reach someone at Empire for assistance. Calls were not returned and when he did manage to speak with someone about a service appointment, all he could get was "maybe we can stop by on Friday". Not exactly what we expected given the money we initially spent. Needless to say, no one showed up on Friday. We ended up finding another company that not only returned our calls, they sent a tech out a few days later who quickly resolved our issue. Then he went through our system and pointed out some optimizations that, honestly, should have been made during the installation. When you invest in Control4, any updates/changes have to be made through a dealer, so it's extra annoying when the dealer you purchased through no longer wants your business. We look forward to working with our NEW dealer to install additional home automation and home theater components.

Not sure about the "No job too small" claim…read more We had a great initial experience with them when they upgraded our Wi-Fi gear and ran Cat6 Ethernet wiring through our house. Nice work, professional, great customer service. Then... not so much. I called them a couple of years later, following post-storm home renovations (thanks, Gulf Coast weather), to get Wi-Fi working again and re-run Ethernet cables. Over the next couple of weeks, when I'd call to follow up, Kimberley would tell me that "the GM is working on the proposal," but never got return calls. Ghosted. Finally hired an independent IT guy to make the fixes, as well as for some followup reconfigurations on the Wi-Fi gear.

Seemed nice and knowledgeable over the phone, but the communication was atrocious. He wasted…read moreseveral days that I could have spent finding a company that wanted to actually get my job done.

Calvin was great! He arrived early and brought everything that was needed. I did not know the…read moreexacts but he had everything taken care of. I highly recommend Calvin as he does outstanding work and provided excellent customer service.

Holy Cow! You may want to think twice about using this company! I hired them to do a simple job. I…read moreneeded two Cat5 drops installed at my home and to mount two wireless access points. It turned out to be a fiasco! (It started on a Wednesday) He ran the drops but did not understand the instructions for using the Aruba wireless/ HPe access point mounting kits (part number: AP-220-MNT-W2W). In the process, he cut up and damaged one of the mounts as well as made over 8 screw holes in my ceiling. When he was "complete" he quickly took my check and left. Within the first hour of his departure, the AP's received power via POE, but no data. I immediately called and texted him about the issue. He assured me that he was currently going to his next job, but would return the following day (Thursday). The next morning, I texted him at around 8:30 am to confirm he would return that day to correct the cabling issues. I received a reply, that he was indeed planning on returning that day to fix things. At 2:22 pm, I once again texted him to see what the ETA was on returning. His reply was that he was finishing up a job and would text me when he was on the way. At 6:33 pm, I received no calls or texts, so I once again texted him to see if he was indeed still coming. The reply was "I'm heading to pull footage for the cops", whatever that means..... After that text, I never received a call or text again. Fast forward to Sunday, where I had to hire another cabler to come in and fix this guys shotty work. In short, he made several unnecessary holes in my ceiling, cut up and damaged an AP mount kit, and literally mis-wired the RJ-45 end connectors. He literally flipped the pinouts from left to right. In short, clearly, this guy is a jack-leg who doesn't know what he is doing with regards to Cat5 drops, RJ-45, Ethernet, and keystone connectors. He tried to take the "money and run", so I had to put a stop payment on the check.

GHS destroyed a $360 security camera during a 6 hour installation where nothing was accomplished…read more Went to mediation and agreed to a partial settlement. GHS didn't pay it. Successfully filed for default judgment. Reached out early November in hopes of getting paid something. He promises to write a check but doesn't say how much it's for. A month goes by and no check. His response was "I thought you had received it". Yeah right. Then he says he will drop it off at my house that day. Again no check. Now he's saying he didn't mail it because I wrote a bad review and if I want any money at all I have to delete the review. Wonder how many other people he's pulled this with? This man has not kept his word to me so many times I'm losing count.

Only use this company if you want endless excuses and delays. They make promises they do not keep,…read moredeadlines they do not meet. After initial payments, they genuinely do not seem to care about customer service.

This place was so great! Honest advice at a good price…read more I had an old laptop that was running so slow, they were able to take it in the morning and have it diagnosed by the afternoon and fixed by the following morning for pick up. They did the standard package of running diagnostics on it (which comes at a standard rate ~$125) and giving me honest feedback that for my needs, they did the best they could with the type of computer I had. All the while, giving me advice for my next computer purchase since this one didn't meet my needs.

In my house, I needed a cable run from the attic to the outside pool control box and, of course, to…read morethe modem in the IT closet. Chris surveyed the area, gathered the materials, and within 3 hours the job was completed. When I set up the pool control, it immediately connected much faster than the old Wi-Fi device. I would most definitely call on him again when the need arises with Wi-Fi connectivity issues. Great job, good guy and with a fair price.

Chris came out and added a network connection from my office to an access point across the house…read more He was amazingly fast to arrive once my AP was delivered and did a great job with installation. He helped validate my project, and sure enough, between the access point and wireless router, my house is now bathed in strong WiFi signals no matter where I'm at, even on the 5 GHz band with its shorter range. The costs were very reasonable and I would absolutely use him again. You should use him too.

Zach and Michelle have completed multiple projects for me, and every experience has been…read moreexceptional. Their professionalism, attention to detail, and quality of work are second to none. I Highly recommend Hangman AV for all your Audiovisuel projects,

I truly don't have the words to describe how much I value Zach and Michelle of Hangman AV. When…read morethey first walked into my home--after their predecessor had failed to complete the job and left me frustrated and skeptical--I felt something shift. For the first time in months, I felt a sense of ease and confidence that I honestly had not experienced throughout this entire ordeal. I'll admit, when I first heard the name Hangman, I wasn't entirely sure whether they could handle my complex networking needs. But at that point, I figured I had nothing to lose. That hesitation disappeared almost immediately--and I mean within the first hour of meeting them. One of the things I value most in any professional relationship is punctuality and communication, and Zach and Michelle exceeded my expectations on both counts from day one. They always showed up exactly on time--not a minute late--and they communicated clearly when they were en route. They kept me informed every step of the way, never leaving me wondering what was happening or when they'd arrive. In a world where contractors often treat schedules as suggestions, this level of respect for my time meant everything to me. Zach has a wide range of tools, plates, and equipment, and I genuinely believe he can do almost anything you ask of him. He does his work politely, professionally, and without any lip service or excuses. Michelle is absolutely delightful and always addresses me respectfully with "yes sir," which is something I genuinely appreciate and rarely encounter anymore. Together, they form a team that embodies the kind of old-fashioned customer service and work ethic that seems to be fading from our world. From the first conversation to the final install, the entire experience was smooth, professional, and genuinely refreshing. You can immediately tell they take pride in their work and truly care about doing things the right way--not the fast way, not the cheap way, but the right way. Their attention to detail, professionalism, and respect for my home and my time stood out in every single interaction. But what really sets Zach and Michelle apart--what makes them truly exceptional in my eyes--is their integrity. No human being on the face of the earth is perfect, and I don't expect perfection from anyone. What I do appreciate, what I deeply respect, is when someone makes a mistake and takes full responsibility for it without hesitation or excuse. On one occasion, I had Zach install a power outlet in my home, and he accidentally drilled through my bathroom ceiling. At first, I was understandably frustrated. It wasn't what either of us wanted, and I could see that Zach was genuinely upset about it too. But here's what happened next, and this is what tells you everything you need to know about these people: Zach and Michelle were genuinely remorseful--not with empty apologies, but with sincere accountability. Zach didn't make excuses. He didn't try to minimize it. He took ownership immediately and discounted the repair cost from his services without me even having to ask. That moment said everything to me. It revealed the kind of character that can't be faked or taught. Zach has a heart of gold and a level of integrity that is increasingly rare in today's world. He could have handled that situation a dozen different ways, but he chose the path of honesty, humility, and making it right. That's the kind of person I want working in my home. That's the kind of business I want to support. After everything I've been through with contractors--the delays, the excuses, the lack of communication, the incomplete work--finding Zach and Michelle felt like a genuine blessing. They didn't just complete a job for me; they restored my faith that there are still professionals out there who genuinely care about their craft, their clients, and doing the right thing. I would not hesitate for even a second to recommend Hangman AV to anyone looking for quality work, honesty, and people who genuinely care. Zach and Michelle are the real deal.

Armando was awesome. Great customer service, good communication, detailed, and knows his trade…read morewell. We did a whole house alarm that covered just about everything. Although our area seems safe, you just never know! I recommend!

Armando was an absolute lifesaver! An old ADT Security Alarm in my home was accidentally armed and…read moreI was unable to disarm it as I didn't have the passcode. I reached out to Centeal Security and Armando walked me through steps to disarm it over the phone. After assisting me with successfully disarming the alarm, he provided me with some very useful advice on how to resolve this issue should it happen again. So greatful for his assistance as my family and I weren't sure how to resolve the issue. I would definitely recommend this company!

Silvino was the technician. He was very professional and took extra time to troubleshoot a…read morecomplicated mess. Now I am back in business and know exactly what I need to do to max my speed. I highly recommend Installpros TX LLC

Silvino and the team were very professional and did a fantastic job on my work. They completed a…read morerework of my communications box in the master bedroom and hung a TV in my daughter's room. All of the work was incredibly clean and professional. I'd highly recommend the team for any of your home network or media needs!