UPDATE: Here are the details from my side. Another review from 2/25 echoes my review (e.g., no protection for furniture and slow service).
1. Your following claim is false: "Didn't allow us to shrink wrap furniture." Just think who would pay for the moving service and forgo this option when moving expensive, large items only? Also, we did ask about wrapping and we were told that the items were going to be wrapped at the truck.
2. Confusion? Your invoice for deposit had wrong addresses and fuel fee you never explained before. You ended up sending me a new invoice with the fuel fee removed (I still paid) but put the wrong addresses again. On the moving date, you called me two times when we were already at the place to get my address which I had communicated to you over Yelp already.
3. Your invoice clearly stated 10am as the start time as we agreed to. Prior to issuing the invoice, you asked if you could start at 9am and I told you that because of our condo policy, you could start at 10am only. You came at 9:30am and we still tried to get the rear entrance opened for you, but the concierge at our condo was adamant that it could not start until after 10am. We even had to fight with the management because the new management tried to prohibit any moving that day.
4. I asked your team to wear the shoe cover first because, as you pointed out, there were muds and the weak wood flooring could easily be scratched. I told your team not to bother right away so your team never put it on and I had to mop the first floor. You were never inside during the move except when you came in for payment. You did not see how your team worked and I guess that's why you have incorrect understanding of what happened.
5. I already acknowledged that I was picky about the small scratches I told you about at the time and while I was under the impression that you were downplaying it, if that were not the case, I apologize. In any event, instead of paying you $425, you asked me to pay just $400 given the scratches. I still paid you $500 in total - so I did not ask for money for that small damage. However, there were so many other scratches that your team probably intentionally covered by placing the scratched portions towards the wall so that I could not discover until my friends and I started moving furniture to other places (the $25/hr extra fee that you charged me for nothing). You just confirmed that you did not bubble wrap in your response, which explain the damages I saw on my items.
6. I can count the exact number of items and fight over whether it were 15 or more but let's not go there. I can also take photos of all the scratches, but let's not waste any more time. My review is honest.
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The pricing was reasonable though there were hidden fees (+$25/hr for townhouse and +$50 for truck gas).
The problem is that you get what you pay for.
First, they are not fast. Spent nearly 3.5 hours to move only furniture (maybe 15 total with only 4 of them being large enough - sofa, bed frame, mattress, small media console) from a condo with a reserved elevator to a townhouse with a rear entrance. After seeing how slow they were at the condo (my friends and I had to move a couple items too), I had to tell them they can leave everything (except for the mattress) at the main floor of the townhome and my friends and I just carried the items to other floors. To be frank, I should not even have paid that $25/hr extra fee but I considered that as a tip. I paid additional tip too. So it turned out to be a $500 move that required me to carry items. If my friends and I did not carry, I think it would have been a 5.5hr move.
Second, what's weird is that, they did not even try to pack or cover any furniture at the condo, instead they claimed that they'd secure and protect the items at the truck. So I tried to understand their slowness thinking that maybe they were covering items and securing them very carefully. I was wrong. Maybe they did cover a few items here and there but so many of my items were scratched up. To name a few, a leg of the side console, main door on the media console, the coffee table corners, the mirror frame, the side tables, and a trashcan all have marks and scratches that were not there before - many of them are deep. I initially only saw a couple small marks on the leg of the side console and thought everything was good.
I pointed out small scratches to the owner, who downplayed the scratches, and it was not pleasant but whatever, I was picky at that point. But after discovering all these other scratches and marks, I was upset and decided to leave this review.
At the end of the day, no item was completely broken or shattered but getting items scratched is not something you want when you move for about 25 miles and you pay professionals to avoid just that. In the future, I will just pay more and get people who will properly wrap items up before moving them. read more