Always 5 star customer service ! That's why I keep coming back and supporting them …read more Always greeted when walking in and can help you find anything right away . Thanks Jerry and your wonderful team

I want to TRY to avoid big box stars. I bought some stuff here and asked if they could repair the…read morescreen from my patio door. They explained that they were short on staff but the manager was doing screen work. No problem that it might take a couple weeks. After 2 weeks they called "it's ready." The "brush edge" that keeps bugs out was on the WRONG SIDE!" Ok, I'm patient... a little over a week later I returned and picked it up. I was having MAJOR issues mounting the door.... I suddenly realized the "brush" was installed facing the WRONG WAY! I took it into the store and explained to the manager that he installed the brush facing the OUTSIDE Instead of facing inside. "Well, I GUESS I can fix it right now." He said, OBVIOUSLY annoyed. 5 minutes later he came out, handed me the door.... NOT A WORD! Turned around and walked away from me! HE screwed up! With tax I paid $23. I'm sorry to say this particular ACE just lost a new customer!

There are signs posted throughout the store regarding items that are on sale that do not scan…read moreproperly. Upon further review after purchasing the Libman items they left an expired sign up. I spoke with the manager Jeff Lynn and he refused to honor the price and give me the refund required. This has multiple times at this location and they are attempting to overcharge customers on an ongoing basis. Make sure to check your receipts as they are operating under an illegal bait under the Ohio Consumer Sales Practices Act. I have filed a complaint with the state and county.

We needed a house key copied and they were super fast and friendly. I would drive across the city…read moreto shop here.

I really want to like this small locally owned shop. But unfortunately, because they are an ACE…read moreHardware affiliate, many of the products they sell are ACE brand. I have found those products to be very low quality, often breaking after only a season or two of normal use. Neither the shop nor ACE offer any warranty, referring the buyer instead to the manufacturer's warranty. On occasions when I've made a warranty claim, the manufacturers have simply ignored those claims.

Been meaning to come forever but it's just not on my usual routes (how often do I say that?) I was…read morenearby today. I kept hearing how good it was, and that's not hype- service was excellent, on two visits from multiple people. Selection is pretty darn good for a small local hardware store. It's not tiny, but it's not huge. Lots of options for each thing we needed. Bright and open, nicely arranged, tons of things you need- and don't, plenty of impulse buy stuff set around, so watch yourself. Prices for those, and in general, are maybe a little high, but the location will be handy for many people and you can avoid the hassle and gas use of going to a big box. This isn't just an old-school local store- it's better.

Handy when I needed help with a house project. Stereotypical old guy who knows what he's talking…read moreabout patiently talked me through it. Exactly what I needed, and at the big boxes you might get slightly lower prices but you're taking your chances with advice (not that there aren't some of these old guys there, too.) Access is wonky from most directions; be careful. All the staff were friendly. Selection is pretty good.

It seems to be permanently closed. Sign on the door and has hasn't been open for months.read more

I was in yesterday. I had been in a couple times before that, but yesterday, since I had to wait…read morefor a helpful employee call another Ace about pipes, I had a moment to wait & absorb the environment. The store was busy. All the workers were busy. But they all made sure to greet every customer & follow up with offers of help. The building's above 100 years old. It reminded me, while I was waiting, of the small town hardware shops my grandpa & I would hit when we needed supplies between roofing jobs. That was a great memory for me. Those background places in the past gather importance when folks are gone. Small shops navigate the big box waves through specialized products & good customer service. The folks here are doing great work!

Great customer service. Will definitely use in the future. I came in to pick up an order I had…read moreshipped to the wrong Ace and was all mad at myself because I did that yet they were able to reset the lock for me and I didnt have to go to another place and it was cheaper here. Keep it up Ace.

Before you buy something from Lowe's expecting they will install it, ask. They told us Lowe's…read moreinstalled garage door opener's. Instead they outsource their install's to Angi Services. We are left with a broken garage door opener, unable to use the garage, and Angi services wants us to hire a professional to fix their botch. They will then repay us our costs. Mean while we are paying interest on the installation fees, they are not included on the six months same as cash. This was also not disclosed to us. Lesson learned. Avoid Lowe's at all cost!

Buyer beware. These GE led light among many more that Lowe's sells looks nice on display but lasted…read moreonly two days after Christmas. Lowe's will not allow return after Christmas and this is a loose loose deal for customers. This applies to all Halloween, Christmas and other seasonal lights and shoppers need to look at sign by customer service to see this policy. Shop Amazon if you want a good 30 to 60 day return policy. Last purchase I'll make at Lowe's and will look at Home Depot, Amazon and other stores for future purchases.

Big fan of Home Depot, not a fan of their millwork service. If you need doors, I'd recommend going…read moreto a specialty store like A&D specialty or S&L Lumber - you'll get much better and faster service. This Home Depot Millwork department is an absolute terror to try to get ahold of. You'll feel ghosted for weeks instead of taken care of.

One thing to say today: Bill in electrical. Everything helpful that one guy could be. Thank you.read more

Great selection and terrific service. I appreciate how much time an associate helped me in making a…read morenew shower decision. Separately, generally nice customers here. A plumber happened to walk by when I was looking at valve options & (once I asked him) he provided feedback on brands he recommends.

Always pretty well stocked, employees are friendly and attentive if needed. For a hardware store,…read moreeven the candy is pretty fresh. While not the cheapest, the rebate program helps to offset competitors costs. Overall, definitely a recommended location.

I was personally helped by Ben. He was resourceful, patient, and eager to help despite me coming in…read moretwice ( because I got the wrong part). He was kind and respectful. The other people there were also kind in directing me, calling for assistance, and being attentive to the customers.

I got LES light bulbs for a decent price, but the lighting section smelled like an old ashtray and…read morethat was pretty gross. They didn't carry the replacement glass globe for a lighting fixture I needed, either. They do have a great selection of appliances if you're in need of one. No one asked if we needed any help. TBH I didn't see any other employees other than one assisting at the self-checkout. Glad this isn't the closest big box store to me. It felt lacking.

Thank you, Home Depot for not waiting on my wife and myself the other day back in appliances stood…read morethere for 15 to 20 minutes, even as an associate said she would get somebody and still no one. I left ,that forced me to go somewhere else which I'm glad I did. I got help immediately and a lower price. Thank you and now fuck off.

Everything was very well organized. The website was very helpful. We were looking for a specific…read moreproduct that was not at another Home Depot location (closer to us). The website directed us to this particular location and even had the aisle number on the website too. We found it very quickly and check out was super quick (self-check out). The only thing they need to fix is that one side of the building (outside) was covered in trash, the other side by the flowers was well-taken care of. One side of the building could just use some TLC. Overall, not a bad visit though, they had a lot of product and were very organized inside.