If you're looking to purchase parts from here for your car DONT…read more. I purchased a tail light for a replacement as the one on the car was cracked. I found one online on their site and it stated the light was in perfect condition nothing wrong with it. I called up the location and asked them over the phone if it was in fact in working and perfect condition and the lady on the phone confirmed it is and had no damage or anything. I paid over the phone for the item and paid for shipping (Nov 9th). It took almost a week to receive the item, once it arrived I opened the box and to my surprise the light was damaged. The seal on the light was broken and there was a lot of water and condensation in the light. (I literally poured the water out of it). This is not a "no damage" product. I emailed and called the location 3 times over several days before finally getting ahold of someone. I advised of the issue and asked if there was a replacement that could be sent. I was told someone would text me with more details. Once I received the text and shared the photos of the damaged product we went through the hoops of shipping the item back. It took about 4 days to get a return label from them & then couple of days to get everything packaged weighed and labeled on my end and then the item was shipped back November 28th. After another couple days I followed up as I saw from tracking they had received the item. I was told that they did received it and it was being processed through "quality control". Interesting that there is a quality control for returned items but not the products being shipped out.. but moving on, I messaged again on Dec 8th asking what would be happening next as I still haven't heard back and was told on December 9th that a replacement would be sent that day, followed by another text saying I would receive it Monday Dec 12th, surprise .. I didn't receive anything. I followed up yet again on December 17th asking where the item is because at this point it's been over a month of back and forth to receive a part that I paid for. I advised if they can't get the part delivered to me within the week at this point I just want a refund. As to your surprise at this point I got no response to my text at all. I followed up again on December 21st with a message asking if I will be receiving the part, to which I received a 3 word text "issued a refund". Please do not do business here at all unless you want a headache for over a month or broken unusable parts. The customer service is a disgrace and you will never get what you actually paid for. At this point I could have ordered the light somewhere else and this replaced 5x over. These people really screwed me over.

Super helpful staff! Jacen is very knowledgeable and goes out of his way to make sure you're happy…read morewith what you get. I now get my Jeep serviced there and have had great service.

From the owner: Patterson Chrysler Dodge Jeep has been serving the Fort Erie market and surrounding areas including…read moreNiagara Falls, St. Catharines, Welland, and Port Colborne for over thirty years. We have worked hard to establish a reputation for outstanding value and customer service with every customer we serve in new vehicle sales, used vehicle sales, or service and parts. We are proud to carry the full-line of award winning Chrysler, Dodge, Jeep and Ram Trucks, as well as a growing selection of expertly reconditioned and detailed used cars, trucks, mini vans, sport utilities, and cross-overs. Our sales staff can also present affordable financing options and extended warranties to protect your vehicle purchase. Visit our website to view our new and used vehicle inventories, our service and parts specials, book a service appointment online and view some of the vehicles with special pricing. We hope to see you at our dealership to earn your business.

If I could give zero stars I would,horrible customer service, always an attitude as if I'm…read morebothering them I live less than a mile from the store I'd dive to Hamburg to get what I need

I hate shopping at this location. As a woman, I'm already at a disadvantage, but more so by the…read morementality of Puerto rican men who commonly look down at women who argue with PR men. Today was no different. My niece bought a starter from them a couple months ago & my SAE certified mechanic husband told her it stopped working. He gave it to me & told us to get it replaced. The PR cashier tested it & said it was fine. It works like new & there's nothing wrong with it. He asked my niece what sound it made & she said it didn't turn over when she turned the key. He said it could be the spark plugs, alternator or ignition switch but not the starter. He said he wasn't going to exchange it & got snippy when I said it had to be the starter, my husband said so. He told my niece to take her care to a real garage with a certified mechanic. I got real mad & left. My husband called them & asked for the district managers info. The cashier gave him a bogus name & number...so my husband went to one of their stores across town. The manager tested the starter & said it was no good. It was fried. He gave us the district managers name & number, so tomorrow, we'll be calling them. They all better hope they still have a job after I tell them how disrespectful and sexist I was treated, on top of either lying to me about the condition of the bad starter or not knowing how to operate their testing machine!

Rude staff. Questionable location. While in line the cashier saw me but didn't even acknowledge…read moreand proceeded to chit chat with other staff. Sarcastic "have a wonderful day" from staff when leaving store.

It was a little chaotic when I walked in with phones going off unanswered and those working the…read morecheck out lines being somewhat slammed and not totally organized. I stood around for a minute to ask where I can find tire valves, but after a while just went on to try and find them on my own. Got em for $1.99 for a pack of 4 and luckily a new register popped up just as I was checking out. The store seems to be organized well and despite the noticeable chaos in the beginning, it's a fine place to get auto parts.

The crew made me feel welcome and the service was great. All…read moreparts were as promised. Highly recommend the business. Ps drove from Canada for these parts.

Been Dealing with Tony at BAW for over 20 years…read more They generally never have the parts i need, but when they do hes always given me the best prices, and stands behind them.. Id imagine he wont be around much longer, but while hes here i love stopping down and grabbing parts for customers cars and odds n ends for my projects..

One of the owners is a friend of mine, so I've been taking my car to Autopits for things like oil…read morechanges for years. When a branch came off a tree looming over our driveway and crunched the car on the way down, the body shops recommended by my insurance company all had waiting lists stretching out for months. What I hadn't known was that Autopits does bodywork, too. They matched the paint so well that I can't even tell the new parts from the old. I was so impressed!

Recommended with my highest possible compliments. My personal experience was superb! I'm done…read moregambling on mechanics Finally! FYI -39 5 star reviews out of 39 review, Jonah is the most honest business owner/mechanic in Buffalo. Consider before wasting your money at any other shop.

I messaged them about replacing my headlight assembly with one I brought in, and they were very…read morechill about that. Service was quick and they did everything I asked.

Two things you need to look for servicing your car. Honesty and competency. Garrison has both…read more Bill Marr is the owner and is hands on most days.

Great service! I was traveling from the USA to Canada when my front tire was making a very…read moreconcerning noise. NAPA Auto in Garrison was the closest autobody shop. The secretary (cant remember her name but started with an S) could tell I was anxious as I was not from the area and concerned I would not be able to get assistance. She answered all my questions and was extremely professional and showed she really cared for her customers. When we arrived at the shop, Bill immediately went out to my car diagnosed my 3 loose lug nuts and tire misalignment from a previous snow tire exchange. He made sure to drive the vehicle around the block to make sure it was safe to drive. Did not charge us anything for the time and maintenance provided. I can not thank these 2 enough for providing quick and free care to my car, and helped calm my anxiety so that I did not feel anxious driving away as I could have easily lost a tire while driving on the freeway.